Employment Hero Reviews

Although we utilise both the Payroll and HR Platforms. The Payroll platform is by far the most user friendly payroll platform I have seen and used to date.

The Payroll and HR platforms, although linked, have small discrepancies of information and other features that do not sync and/or match which can sometimes make navigating the platforms or updating information a little difficult.

Very helpful with initial set up, outstanding customer service. Some glitches here and there but constantly growing and improving the system day by day.

I also appreciate that payroll becomes a lot simpler now, especially when they want to get their payment breakdown when it comes to their salary, allowance and commissions.

The flowover from the two websites and certain limitations because of the linkage of 2 websites. I would appreciate if more features were available in the app instead of just desktop/website version.

The Swag app is very easy to use especially for our employees who don't work in front of the PC. It would be great if employees could do everything off the app. Wish it would work for the learning module. The app is not entirely comprehensive. Customer support was awesome. Now it seems harder to actually get to an actual person. You're referred to HeroAI with no way to get passed it to a real person.

EH is completely let down by their learning management system which is a GO1 product. GO1 is a nightmare to use. The UI looks dated. Can't easily search for a course you've created. The reports are not useful. To get reports for multiple courses, you have to run one for each individual course. While you're creating a course and your mouse runs off the form, it completely disappears with your form. Amongst other things. The process is not user friendly.

Also, the recruitment function in EH is not great so you really need an ATS on top of this. It's not intuitive. You can't preview Word documents so you really need to download every Word CV to have a look at them. Not intuitive in how you move from CV to CV. It's not a all in one system.

We also use EH's sister company Employment Innovations for payroll processing. They have made multiple mistakes. When confronted the impression I get is they're always defensive. The attitude is not "No worries, we'll work together and get this sorted" but "it must be something you did".

The interface of Employment Hero is very easy to navigate. Submitting annual leaves to the company I work in through this software is a breeze. Keeping a track of the amount of Leaves I have is very convenient. Additionally I like how it is able to detect which days are considered leave and not. Also I like the ability to see my Pay slips through Employment Hero.

The company tried implementing employees interaction within this software, however it didn't function that well.

Payroll is quick and easy. It is very difficult to get hold of anyone though - logging a support call is very cumbersome as though you are encouraged never to do it.

The support is dreadful - very difficult indeed. But the main issue is that when annual leave is booked in EH it comes over to Microsoft Outlook one day out. So if an employee books leave until 22 July, the leave is correct in EH but it comes into Outlook Calendar until 23 July. So managers have consistently wrong holiday dates for their employees.

The way EH system is built to streamline the HR processes (i.e hiring, onboarding, payroll, etc). It helped us save a lot of time and resources.

the leave balances. They only recount after the payroll is done. It would help if employees can view their balances right after the leaves are approved.

Employment Hero is the whole 'kitchen sink' and more. The ease at which you get things done is impressive.

On the Organisation Employee List, 'pending' employees are shown. It would be ideal if you could choose whether the candidate is 'pending' or 'active' because some of our recruitment is highly confidential.

Employment hero is user friendly and so easy to use. With the click of a button you can automate a variety of Human Resources and Payroll process within you company.
The customisation and ready to use functionality of this software allows you to implement this internally without any need for third party specialist.

Inability and restriction on scheduling report, announcement etc means you cannot customise this .
It will be great if more research and development is done on scheduling reports, announcements etc .

HR coupled with Payroll covers many boxes that we have to deal with. User-friendly for our team members and the transparency creates confidence across the company. We like the adaptability of the development team and the improvements we've seen over the past two years. As a whole, it has produced efficiencies across the team for payroll & compliance that ahs been well worth the effort.

We implemented the system in mid-2018. We found at that time that creating payroll rules when you're outside of an award can be very challenging, especially when you have to learn how the categories affect each other and you're trying to mesh everything to existing agreements. The platform could do with information links for each step that detail the exact impact of changing each rule. Sometimes a change could create a cascade of unintended consequences (this may have changed). If we had to go back fix something now, we'd have to relearn why certain things were done.

It is so easy to understand and use therefore easy to teach how to use

KeyPay rosters and cost centres don’t talk talk to certifications

One stop shop for all your recruitment, HR records, payroll, and talent management!

Would like all managers to be able to access more in the talent management

Keeping compliance documents in one place with reminders when they are due

Employment Hero doesn't sync with payroll

it made the business less effectively to do

some features are difficult to use and need a lot of time to learn

I love that we have an end to end HRIS solution within Employment Hero, we can manage all aspects from Recruitment to onboarding, offboarding, asset management, recruitment, training, goal setting, performance management and compliance.

Reporting is not as savy as I would have liked.

The onboarding was the main function, and it doesn't work very well

A few weeks after entering the contract, the company re-vamped the whole site and gave my employees a totally new app. All very confusing having to re-learn the layout etc. Then they 'Bully" me into having to complete their requirements or face an increase in the cost of the contract - at the same time reminding me that I have signed up for 12 months.

I'm pretty pleased with it as a whole. With the HR platform, I can aggregate rules and processes for all staff and rest easy knowing that they comply with all applicable laws. It's an excellent payroll solution. The pay stubs are detailed, removing any uncertainty and ensuring that employees are satisfied. I have no hesitation in recommending the program to any SME entrepreneur looking to run their company more efficiently.

There are a lot of well-thought-out functions, and the major drawback is the time and expense of custom contracts and policies are likely to be an aspect of the past. The primary issue is that there's no one-click option to navigate back to the application form after seeing or emailing an agreement to a target; instead, you must do another search or switch to the browser.