--- description: Learn more about Giosg. We provide Australian business users the most detailed information on pricing, benefits, and disadvantages of software that will make your choice easier. image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png title: Giosg Reviews, Cost & Features | GetApp Australia 2026 --- Breadcrumb: [Home](/) > [Live Chat Software](/directory/561/live-chat/software) > [Giosg](/software/105885/giosg-live-chat) # Giosg Canonical: https://www.getapp.com.au/software/105885/giosg-live-chat Page: 1 / 3\ Next: [Next page](https://www.getapp.com.au/software/105885/giosg-live-chat?page=2) > Live chat with the best user experience for the agents, chat routing, workflow with real-time analytics among other superb features. > > Verdict: Rated **4.5/5** by 45 users. Top-rated for **Likelihood to recommend**. ----- ## Overview ### Key benefits of Giosg Visitors who navigate away from form pages can be shown alternative, shorter forms wherever they navigate to. Users can create offers and discounts to assist with conversion of hesitant visitors, and define workflows to surface offers at the optimum time, to prevent discounts being given to every visitor. Site design and function can be customized with CSS and custom Javascript, and users can test new layouts on a limited number of visitors. CoBrowse allows users to share visitors’ browsing sessions while still continuing chat or phone conversations, with visitors able to accept with one click and no plugins or software to install. Lead forms can be set up to appear automatically outside of agents’ working hours, and users can define rules to manage when and where lead forms appear. ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.5/5** | 45 Reviews | | Ease of Use | 4.3/5 | Based on overall reviews | | Customer Support | 4.8/5 | Based on overall reviews | | Value for Money | 4.4/5 | Based on overall reviews | | Features | 4.2/5 | Based on overall reviews | | Recommendation percentage | 90% | (9/10 Likelihood to recommend) | ## About the vendor - **Company**: giosg.com - **Location**: Helsinki, Finland - **Founded**: 2011 ## Commercial Context - **Starting Price**: EUR 199.00 - **Pricing model**: Other - **Pricing Details**: More information for solution and enterprise pricing at: https://www.giosg.com/en/pricing - **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Android (Mobile), iPhone (Mobile), iPad (Mobile) - **Supported Languages**: English, Finnish, Swedish - **Available Countries**: Afghanistan, Albania, Algeria, American Samoa, Andorra, Angola, Anguilla, Antigua and Barbuda, Argentina, Armenia, Aruba, Australia, Austria, Azerbaijan, Bahamas, Bahrain, Bangladesh, Barbados, Belarus, Belgium and 208 more ## Features - A/B Testing - AI/Machine Learning - API - Activity Dashboard - Activity Tracking - Alerts/Notifications - Appointment Scheduling - Audience Targeting - Autoresponders - Canned Responses - Chat Transcript - Chat/Messaging - Chatbot - Collaboration Tools - Communication Management - Configurable Workflow - Customer History - Customer Segmentation - Customer Service Analytics - Customisable Branding ## Integrations (7 total) - HubSpot CRM - Messenger - Microsoft 365 - Salesforce.org Nonprofit Cloud - WhatsApp - Zapier - Zendesk Suite ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base - 24/7 (Live rep) - Chat ## Category - [Live Chat Software](https://www.getapp.com.au/directory/561/live-chat/software) ## Related Categories - [Live Chat Software](https://www.getapp.com.au/directory/561/live-chat/software) - [Conversational AI Platforms](https://www.getapp.com.au/directory/1647/conversational-ai-platform/software) - [Conversational Marketing Software](https://www.getapp.com.au/directory/1659/conversational-marketing-platform/software) - [eCommerce Software](https://www.getapp.com.au/directory/744/ecommerce/software) - [Lead Capture Software](https://www.getapp.com.au/directory/1001/lead-capture/software) ## Alternatives 1. [LiveAgent](https://www.getapp.com.au/software/91301/liveagent) — 4.7/5 (1753 reviews) 2. [Freshchat](https://www.getapp.com.au/software/106095/freshchat) — 4.1/5 (115 reviews) 3. [Tidio](https://www.getapp.com.au/software/105081/tidio-chat) — 4.7/5 (590 reviews) 4. [Smartsupp](https://www.getapp.com.au/software/101363/smartsupp-live-chat) — 4.6/5 (343 reviews) 5. [Lime Connect](https://www.getapp.com.au/software/90636/userlike-live-chat) — 4.6/5 (647 reviews) ## Reviews ### "TPS Rules" — 4.0/5 > **Johannes** | *17 June 2022* | Insurance | Recommendation rating: 8.0/10 > > **Pros**: We use the basic features so uptime and overall working-as-planned is important. We havent have any major issues so far. > > **Cons**: Maybe in page installation would be nice feature. > > One important customer service channel ----- ### "A great tool with great support" — 4.0/5 > **Henrique** | *11 November 2021* | Real Estate | Recommendation rating: 8.0/10 > > **Pros**: How easy it is to setup and connect with our clients. Also the support from \[SENSITIVE CONTENT\] is priceless. > > **Cons**: The reporting for previous chats, and which agent had which conversation could be a bit better. ----- ### "Review on Giosg" — 4.0/5 > **Janne** | *31 May 2022* | Higher Education | Recommendation rating: 7.0/10 > > **Pros**: Livechat is good, customer service helps if youre in need of assistance setting your Giosg up. > > **Cons**: Havent used other chat softwares, so i dont know ----- ### "Review about the Chat we are using" — 5.0/5 > **Kati** | *11 November 2021* | Farming | Recommendation rating: 10.0/10 > > **Pros**: Easy to use. All the information in same place. > > **Cons**: There is nothing wrong with the whole system but sometimes we don't hear an alarm and we don't notice the chat has open. > > Service is always fast and friendly. Via chat or email. Building interaction with Giosg was good experience\! ----- ### "Happy Giosg user" — 4.0/5 > **Miia** | *4 December 2021* | Retail | Recommendation rating: 9.0/10 > > **Pros**: The product is easy to use and administer, we don't have to use time to think about configurations or workflows. > > **Cons**: Reporting is quite cumbersome and you cannot other peoples todays chats (we used this for a supplier to customer chat day and would have liked to see the report immediately) ----- Page: 1 / 3\ Next: [Next page](https://www.getapp.com.au/software/105885/giosg-live-chat?page=2) ## Links - [View on GetApp](https://www.getapp.com.au/software/105885/giosg-live-chat) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-CL | | | es-CO | | | es-MX | | | fr | | | fr-BE | | | fr-CA | | ----- ## Structured Data