---
description: Learn more about LBi HR HelpDesk. We provide Australian business users the most detailed information on pricing, benefits, and disadvantages of software that will make your choice easier.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png
title: LBi HR HelpDesk Reviews, Cost & Features | GetApp Australia 2026
---

Breadcrumb: [Home](/) > [HR Software](/directory/256/human-resources/software) > [LBi HR HelpDesk](/software/105859/lbi-hr-helpdesk)

# LBi HR HelpDesk

Canonical: https://www.getapp.com.au/software/105859/lbi-hr-helpdesk

> LBi HR Helpdesk is a cloud-based HR management system with a call tracking workflow solution designed to empower employees, reduce help calls and lower HR costs
> 
> Verdict: Rated **4.3/5** by 3 users. Top-rated for **Likelihood to recommend**.

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## Overview

### Key benefits of LBi HR HelpDesk

•	LBi HR Helpdesk can be accessed on mobiles and tablets, with users able to go through candidate profiles, employee promotion cases, and time \& attendance records on the move.

•	The application provides case confidentiality with user access controls where only select senior employees have access to sensitive documents. 

•	A self service portal helps companies to communicate policy changes to employees and also provides access to a knowledge bank of commonly asked questions (FAQs).

•	The tool has an advanced search query mechanism where employees can search for a particular topic or for projects completed by other teams.

## Quick Stats & Ratings

| Metric | Rating | Detail |
| **Overall** | **4.3/5** | 3 Reviews |
| Ease of Use | 4.0/5 | Based on overall reviews |
| Customer Support | 4.7/5 | Based on overall reviews |
| Value for Money | 4.7/5 | Based on overall reviews |
| Features | 4.3/5 | Based on overall reviews |
| Recommendation percentage | 90% | (9/10 Likelihood to recommend) |

## About the vendor

- **Company**: Eventdex
- **Location**: Morganville, US
- **Founded**: 2016

## Commercial Context

- **Starting Price**: USD 150.00
- **Pricing model**: Per User (Free version available) (Free Trial)
- **Pricing Details**: LBi HR HelpDesk Free – Free
LBi HR HelpDesk Pro - $150/Month
LBi HR HelpDesk ProPlus - $ 289/Month
LBi HR HelpDesk Enterprise – Contact vendor for pricing details
- **Target Audience**: 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+
- **Deployment & Platforms**: Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop)
- **Supported Languages**: English
- **Available Countries**: United States

## Features

- API
- Access Controls/Permissions
- Activity Dashboard
- Alerts/Escalation
- Approval Process Control
- Automated Routing
- Calendar Management
- Customisable Branding
- Document Management
- Employee Database
- HR Management
- Knowledge Base Management
- Reporting/Analytics
- Self Service Portal
- Service Level Agreement (SLA) Management
- Surveys & Feedback
- Ticket Management
- Workflow Management

## Support Options

- Email/Help Desk
- FAQs/Forum
- Knowledge Base
- Phone Support
- 24/7 (Live rep)
- Chat

## Category

- [HR Software](https://www.getapp.com.au/directory/256/human-resources/software)

## Related Categories

- [HR Software](https://www.getapp.com.au/directory/256/human-resources/software)
- [Help Desk Software](https://www.getapp.com.au/directory/287/help-desk-ticketing/software)

## Alternatives

1. [Zendesk Suite](https://www.getapp.com.au/software/9448/zendesk) — 4.4/5 (4072 reviews)
2. [Freshdesk](https://www.getapp.com.au/software/10317/freshdesk) — 4.5/5 (3408 reviews)
3. [LiveAgent](https://www.getapp.com.au/software/91301/liveagent) — 4.7/5 (1753 reviews)
4. [Milvus](https://www.getapp.com.au/software/132287/milvus) — 4.8/5 (298 reviews)
5. [BeyondTrust Remote Support](https://www.getapp.com.au/software/113939/bomgar) — 4.6/5 (2009 reviews)

## Reviews

### "LBi- Great Supports throughout the year" — 4.0/5

> **Vinny** | *4 January 2017* | Financial Services | Recommendation rating: 9.0/10
> 
> **Pros**: Wonderful company and provide great supports
> 
> **Cons**: None
> 
> LBi team provides wonderful supports for our Health, Benefits, and Payroll functions.  We have been with them for over 15+ years and will continue to use them to provide excellent quality supports.

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### "Great Team" — 5.0/5

> **Earl** | *10 January 2017*
> 
> Great team to work with. Software quality is easy to work with.
The features and functionality fit our business needs.
Creates more efficient work output from employees. This gives employees a sense of accomplishment.
The value is great. Pays for itself with employee efficiency.
Customer support is fast, efficient and courteous.  
All in all good experiences and friendly service.

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### "This is one of the best applicants i have seen" — 4.0/5

> **Dharmendra** | *13 December 2016*
> 
> This was really as per my expectation. This applicants can work as per desires and fulfilling customers need.

## Links

- [View on GetApp](https://www.getapp.com.au/software/105859/lbi-hr-helpdesk)

## This page is available in the following languages

| Locale | URL |
| en | <https://www.getapp.com/hr-employee-management-software/a/lbi-hr-helpdesk/> |
| en-AE | <https://www.getapp.ae/software/105859/lbi-hr-helpdesk> |
| en-AU | <https://www.getapp.com.au/software/105859/lbi-hr-helpdesk> |
| en-CA | <https://www.getapp.ca/software/105859/lbi-hr-helpdesk> |
| en-GB | <https://www.getapp.co.uk/software/105859/lbi-hr-helpdesk> |
| en-IE | <https://www.getapp.ie/software/105859/lbi-hr-helpdesk> |
| en-NZ | <https://www.getapp.co.nz/software/105859/lbi-hr-helpdesk> |
| en-SG | <https://www.getapp.sg/software/105859/lbi-hr-helpdesk> |
| en-ZA | <https://www.getapp.za.com/software/105859/lbi-hr-helpdesk> |

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