--- description: Learn more about Helpjuice. We provide Australian business users the most detailed information on pricing, benefits, and disadvantages of software that will make your choice easier. image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png title: Helpjuice Reviews, Cost & Features | GetApp Australia 2026 --- Breadcrumb: [Home](/) > [Knowledge Management Systems](/directory/257/knowledge-management/software) > [Helpjuice](/software/105523/helpjuice) # Helpjuice Canonical: https://www.getapp.com.au/software/105523/helpjuice Page: 1 / 5\ Next: [Next page](https://www.getapp.com.au/software/105523/helpjuice?page=2) > Helpjuice is a web-based knowledge base software that helps small, mid-size and large businesses centralize all relevant content to help employees \& customers > > Verdict: Rated **4.7/5** by 102 users. Top-rated for **Likelihood to recommend**. ----- ## Overview ### Key benefits of Helpjuice • Helpjuice is a cloud-based knowledge base solution that helps educational institutes, financial service organizations and other businesses create and maintain a centralized repository of relevant content. • The software helps companies save costs on their customer service team as clients will be able to solve many of their doubts using the knowledge base. • Advanced analytics capabilities help to visualize data and provide insights on how to improve customer support. • Helpjuice supports document tagging and content grouping functions that help to improve findability and user experience. • Helpjuice is suitable for remote teams and offers features such as user access controls, performance tracking, customization, and styling tools. ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.7/5** | 102 Reviews | | Ease of Use | 4.6/5 | Based on overall reviews | | Customer Support | 4.8/5 | Based on overall reviews | | Value for Money | 4.7/5 | Based on overall reviews | | Features | 4.4/5 | Based on overall reviews | | Recommendation percentage | 90% | (9/10 Likelihood to recommend) | ## About the vendor - **Company**: Helpjuice - **Founded**: 2011 ## Commercial Context - **Starting Price**: USD 120.00 - **Pricing model**: Flat Rate (Free Trial) - **Pricing Details**: We believe software pricing should be simple, and capped at a certain rate. That's why our pricing starts at $120/month for up to 4 users, and goes up to $499/mo for UNLIMITED USERS. All plans include amazing customer support, and access to all features \& 300+ integrations. - **Target Audience**: 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Linux (Desktop), Windows (On-Premise), Linux (On-Premise), Chromebook (Desktop) - **Supported Languages**: English - **Available Countries**: Afghanistan, Albania, Algeria, Andorra, Angola, Argentina, Armenia, Australia, Austria, Azerbaijan, Bahrain, Bangladesh, Belarus, Belgium, Benin, Bhutan, Bosnia and Herzegovina, Botswana, Brazil, Brunei and 143 more ## Features - API - Access Controls/Permissions - Active Directory Integration - Activity Dashboard - Activity Tracking - Alerts/Notifications - Catalog Management - Chatbot - Collaboration Tools - Commenting/Notes - Communication Management - Content Library - Content Management - Customisable Branding - Customisable Forms - Customizable Fields - Customizable Reports - Customizable Templates - Dashboard - Data Import/Export ## Integrations (16 total) - ASTRA - AUDITWorks - Contact Cloud - Freshdesk - Google Drive - Intercom - Microsoft SharePoint - Microsoft Teams - Olark - Salesforce Platform - Shopify - Slack - Squarespace - WordPress - Zapier ... and 1 more integrations ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat ## Category - [Knowledge Management Systems](https://www.getapp.com.au/directory/257/knowledge-management/software) ## Related Categories - [Knowledge Management Systems](https://www.getapp.com.au/directory/257/knowledge-management/software) - [Knowledge Base Software](https://www.getapp.com.au/directory/2823/knowledge-base/software) - [Intranet Software](https://www.getapp.com.au/directory/1037/intranet/software) ## Alternatives 1. [Connecteam](https://www.getapp.com.au/software/105401/connecteam) — 4.6/5 (5058 reviews) 2. [Confluence](https://www.getapp.com.au/software/90949/confluence) — 4.5/5 (3663 reviews) 3. [Document360](https://www.getapp.com.au/software/120723/document360) — 4.7/5 (290 reviews) 4. [Freshservice](https://www.getapp.com.au/software/91351/freshservice) — 4.5/5 (685 reviews) 5. [Guru](https://www.getapp.com.au/software/123167/guru) — 4.8/5 (639 reviews) ## Reviews ### "Quick to get set up, easy to use, and great support\!" — 5.0/5 > **Richard** | *12 September 2018* | Computer Software | Recommendation rating: 9.0/10 > > **Pros**: The support is fast and responsive. They are also great at taking feedback and incorporating it into their product. The user experience is clear and simple to use, but — if you want it — you can access the entire backend and customize your site to your specifications. > > **Cons**: It's currently lacking integrations, e.g. with CRM tools such as Salesforce. > > The help center that came with our customer support software wasn't meeting our needs and we wanted something more flexible that we could fully customize. Helpjuice provides the best of both worlds — an easy to use user interface for people to add/edit articles and the flexibility to amend the code and completely customize the site. Best of all, if there's a specific feature you really want if you ask them they'll get it done. ----- ### "What we were looking for" — 5.0/5 > **Verified Reviewer** | *26 October 2022* | Computer Software | Recommendation rating: 8.0/10 > > **Pros**: The relationship quality/cost is more than what were expecting. It’s user interface is pretty easy to understand and the easy of deployment as well. > > **Cons**: I miss what I call “variables”, that is, a word than can be replaced for another one if required, ie \[productname\]. > > I am very happy with this implementation. It makes it easy to make some corrections and changes and quickly publish them . ----- ### "Not sure yet" — 4.0/5 > **Marc** | *15 May 2020* | Nonprofit Organization Management | Recommendation rating: 6.0/10 > > **Pros**: Nice looking platform that was quite easy to white label > > **Cons**: You can't really set up different categories or buckets easily, security is a little tricky to work out. We want staff, member and non-member access levels > > Pretty good, most of the business likes it ----- ### "Helpjuice is great\!" — 5.0/5 > **Charlie** | *15 September 2022* | Health, Wellness & Fitness | Recommendation rating: 10.0/10 > > **Pros**: The team at Helpjuice was amazingly helpful\! > > **Cons**: I don't have any negatives about Helpjuice. It is an overall amazing product. > > As close to perfect as you can get\! ----- ### "Excellent Knowledge Base Platform" — 5.0/5 > **Tyler** | *3 August 2018* | Telecommunications | Recommendation rating: 10.0/10 > > **Pros**: It is extremely customizable. We have strict brand rules we have to follow and Helpjuice allowed us to make all the customizations we needed. > > **Cons**: The ability to edit articles from their published URL. I believe this is actively being worked on. > > It has been a very easy transition. From migrating our content to their extremely quick and reliable support, we've had an excellent experience so far. ----- Page: 1 / 5\ Next: [Next page](https://www.getapp.com.au/software/105523/helpjuice?page=2) ## Links - [View on GetApp](https://www.getapp.com.au/software/105523/helpjuice) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-CL | | | es-CO | | | es-MX | | | fr | | | fr-BE | | | fr-CA | | | nl | | | nl-BE | | | pt | | | pt-PT | | ----- ## Structured Data