RingEX

4.2 (1,201)
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RingEX - AI meets trusted communications

Overall rating

4.2 /5
(1,201)
Value for Money
4.1/5
Features
4.3/5
Ease of Use
4.2/5
Customer Support
4.0/5

81%
recommended this app
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1201 Reviews

Suzi
Suzi
Overall rating
  • Industry: Semiconductors
  • Company size: 51–200 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

Program very easy to use at a very accessible price, I love it.

Reviewed on 12/04/2023

RingCentral has integrated numerous modes of communication into a single app, each of which may be...

RingCentral has integrated numerous modes of communication into a single app, each of which may be seen individually or together on a dashboard. The dashboard, in general, has been of great use to us in the conduct of our day-to-day business. Because of this added bonus, we have been able to get rid of all of our desk phones, which has freed up additional space on our workstations.

Pros

RingCentral MVP combines all of the fundamental requirements for effective communication into a single program that runs on your own computer. Within a single interface, I am able to monitor and respond to incoming phone calls, text messages, faxes, and instantaneous messages from other users.

Cons

The first transition from using a traditional desk phone to a desktop app is one of the drawbacks of RingCentral MVP. No matter where you take your laptop, you can now take your calls with you. Although getting acclimated to it takes a little bit of time, the experience has been positive in general.

Bob
Overall rating
  • Industry: Information Technology & Services
  • Company size: 2–10 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Fantastic Voice Over IP phone system

Reviewed on 12/12/2023

Pros

Great product works like a charm, I use this product daily along with almost all of my customers. The overall easy use of this product makes it 5 stars. I have a few clients who have the most basic computer skills that mastered and love this product.

Cons

I wish there were a few more features available when it comes to voicemail such as sharing a saved voicemail with another user outside of ones company.

Response from RingCentral

Thank you for taking the time to share your positive feedback about our VoIP phone system! We're delighted that you find RingCentral MVP a fantastic product that works seamlessly for you and your customers daily. We also appreciate your insights into the user-friendliness of our product; we're happy to hear that even clients with basic computer skills find it easy to use!
Your feedback on the voicemail features is valuable; we encourage you to explore our ideas portal. Here, you can share your ideas as well as engage with ideas submitted by others. The ideas portal can be accessed here: https://ideas.ringcentral.com/, or you can access it on the mobile app by selecting your profile photo and scrolling down to Suggest a feature.

We're here to ensure that your experience with RingCentral remains excellent; if you want to share more, please get in touch with us at [email protected]. Thank you for choosing RingCentral; we look forward to continuing to meet your communication needs!

Raj
Overall rating
  • Industry: Insurance
  • Company size: Self Employed
  • Used Weekly for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 0.0 /10

Can find better value elsewhere

Reviewed on 12/02/2024

poor, Always had the issue of tying to get through to customer service and it was not a convenient...

poor, Always had the issue of tying to get through to customer service and it was not a convenient experience. 1/2 hour to 1 hour hold time is not good for service.

Pros

Nothing that is outstanding, used a fax line for small business and it worked well, issue was the price increases. Year over Year they wanted me to pay $275 or so from 120 bucks. I did not think that was fair. Gave them an opportunity to lower price and they refused, hence the change to another company

Cons

getting through the customer service line for simple inquiries was impossible.

Response from RingCentral

Raj, the Review Team apologizes for any inconvenience you experienced regarding our pricing and customer service. We strive to provide fair and competitive pricing while delivering exceptional service.
If you would like to continue this conversation or if there is anything we can assist you with, please don't hesitate to email us directly at [email protected].

Alexander
Overall rating
  • Industry: Law Practice
  • Company size: 2–10 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 8.0 /10

Wonderful product

Reviewed on 26/10/2023

Overall, it's a wonderful business management system that gives you professional presence for...

Overall, it's a wonderful business management system that gives you professional presence for little cost of headache

Pros

Fabulous utility and ease of use. Intuitive features and functions are in place that allows you to easily get done what you need to.

Cons

The non wireless connection or 5g network connection needs improvement. That function is a little rough and could be fleshed out simply

Response from RingCentral

Alexander, the Review Team appreciates your review. We are proud to provide you with a business management system that offers intuitive features and functions that allow you to operate with ease!
As VoIP calls require an internet connection for optimized call quality, you'll experience poor connection when there is not a strong connection available. Call Continuation allows you to toggle from poor WiFi to your carrier to continue as a 3G/4G VoIP call. Learn about call continuation here: https://ringcentr.al/3R7rRzz. We hope this helps; thank you!

Tina
Overall rating
  • Industry: Accounting
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Ease of Use
  • Likelihood to recommend 8.0 /10

Great for managing faxes!

Reviewed on 06/03/2024

Overall, this is a good product and easy to use.

Overall, this is a good product and easy to use.

Pros

Ease of use and notifications so that I always know when a fax is received so that it may be distributed timely.

Cons

Unable to add all accounts without logging out and back in.

Allen
Overall rating
  • Industry: Medical Practice
  • Company size: 501–1,000 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Review For RingCentral MVP

Reviewed on 08/03/2024

Pretty awesome and amazing and I would recommend that RingCentral to all of my friends.

Pretty awesome and amazing and I would recommend that RingCentral to all of my friends.

Pros

I like RingCentral MVP because this is an all-in-one unified communications app for businesses. It provides messaging, video, and phone solutions in a single, unified application.

Cons

One least likely thing about that the mobile app RingCentral MVP integrates well and gets the job done, it can sometimes lag and be a bit clunky.

Justin
Overall rating
  • Industry: Legal Services
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Ease of Use
  • Likelihood to recommend 10.0 /10

Paralegal Review of RingEx

Reviewed on 18/07/2024

Pros

The digital aspect of the office phones. With the phone being connected to the computer, it is very reliable. The digital fax is also very convenient when having to send large faxes.

Cons

It is inconvenient not having a local area code number.

Sabrina
Overall rating
  • Industry: Automotive
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 8.0 /10

why we like ringcentral

Reviewed on 24/04/2024

Pros

That we can integrate it our customer service website so that the calls link together

Cons

that it does not always show the caller id

Flamur
Overall rating
  • Industry: Accounting
  • Company size: 501–1,000 Employees
  • Used Weekly for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

Program extremely simple to use at an entirely open value, I love it

Reviewed on 09/05/2024

Pros

RingCentral MVP joins every one of the major prerequisites for viable correspondence into a solitary program that sudden spikes in demand for your own PC. Inside a solitary connection point, I'm ready to screen and answer approaching calls, instant messages, faxes, and immediate messages from different clients.

Cons

The principal change from utilizing a conventional work area telephone to a work area application is one of the downsides of RingCentral MVP. Regardless of where you take your PC, you can now accept your calls with you. Despite the fact that getting accustomed to it requires a smidgen of investment, the experience has been positive overall.

Verified Reviewer
Overall rating
  • Industry: Government Administration
  • Company size: 11–50 Employees
  • Used Daily for 1-5 months
  • Review Source

Overall rating

  • Ease of Use
  • Likelihood to recommend 8.0 /10

Ring Central Review

Reviewed on 07/11/2023

Pros

I like the multiple functions of the system that act as a real telephone.

Cons

Some functions don’t operate easily and can hinder work communication. Changing the settings doesn’t always improve the problems either.

Response from RingCentral

The Review Team appreciates your feedback! We would love to assist in improving your experience however we can. Please email us at [email protected]. Thank you!

Tiffany
Overall rating
  • Industry: Real Estate
  • Company size: 51–200 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Likelihood to recommend 5.0 /10

Is not seamless with my iphone mailbox

Reviewed on 21/11/2023

Pros

I like how easily it integrates with my cellphone from a caller standpoint.

Cons

I struggle to listen to voicemails from my RC calls. I wish they would forward to my regular voicemail inbox on my phone so that I do not have to go to the app.

Response from RingCentral

Tiffany, the Review Team appreciates your review! We would love to assist you in improving your experience however we can. To get the conversation going, please email us at [email protected]. We hope to hear back from you soon; thank you!

Debora
Overall rating
  • Industry: Hospital & Health Care
  • Company size: 501–1,000 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Best for remote workers

Reviewed on 14/08/2023

I work remotely. I believe it's easier for a company to afford remote workers than paying an on...

I work remotely. I believe it's easier for a company to afford remote workers than paying an on site worker, which is usually expensive. With Ring central, the company is able to cut down overall spending costs.

Pros

I was surprised that I could actually communicate with my team in the US while I am in Africa with just an internet access. The communication is flowless. Features like call recording, messaging. group videos, un reading a message, call log monitoring has reduced our company's operating costs. Lower overhead costs has helped our company increase its profits since we are a big team working remotely.

Cons

Sometimes messaging just stops without a warning. It's irritating especially when you are in the middle of a busy week and clients need to be contacted not only through a call. This affects the business really bad. As a staffing agency, we need constant communication with staffs and facilities to fill shifts. Sometimes the messaging issue would go for a week without being resolved. If it's account issues or issues with payment, RingCentral has to notify as at least a day or two days before. I hope they see this.

Response from RingCentral

Hey Debora, the Review Team appreciates your valued feedback! We enjoy hearing how our product impacts our users. If you would like to continue this conversation, please email us at [email protected]. Thank you!

Brian
Overall rating
  • Industry: Hospitality
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 0.0 /10

Not worth the stress

Reviewed on 19/01/2024

Frustrating, and overwhelming with issues. Customer service will drag you around until you accept...

Frustrating, and overwhelming with issues. Customer service will drag you around until you accept to live with the issues.

Pros

Moblie app. Integrations with other companies.

Cons

Customer service. Features and functionality.

Response from RingCentral

Brian, the Review Team would love the opportunity to work with you to improve your experience. Please email us at [email protected] so we can begin the conversation. We hope to hear back from you soon!

Daisy
Overall rating
  • Industry: Law Practice
  • Company size: 11–50 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

Ring Central is a Game Changer

Reviewed on 28/11/2023

Pros

Being able to call being outside of the office and all calls showing as if you're calling from your office. Clients will never know if you're in the office or not.

Cons

I don't like that I can't send text messages. Some colleagues can, but mine can't

Response from RingCentral

Hi Daisy, the Review Team is proud to offer you a product that provides game-changing solutions! We thank you for taking the time to share your experience with both us and the community.
If you want to continue this conversation, please email us at [email protected].
We appreciate your loyalty and business, Daisy!

Roody
Overall rating
  • Industry: Staffing & Recruiting
  • Company size: 501–1,000 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Advanced Telephone System for the Contemporary Era

Reviewed on 14/06/2023

I must say, RingCentral has been absolutely amazing for me! It's been my go-to communication system...

I must say, RingCentral has been absolutely amazing for me! It's been my go-to communication system for the past 2 years, and it has truly been instrumental in helping me reach my recruitment goals. The versatility of RingCentral is unmatched — I can effortlessly send bulk texts, schedule meetings, and make calls all in one place. Plus, what really sets it apart is its ability to verify if the numbers I'm texting are accurate. Using RingCentral is a breeze, whether I'm accessing it through the web or the application. And let me tell you, the search feature is leagues ahead of other platforms. One of the greatest perks is that you can use a single number to make calls worldwide, or even obtain a new number to expand your business across different countries like the USA, UK, and more, all from comfort.

Pros

Unrestricted complimentary calls within the United States and Canada, Text transcription of voicemail messages, Global telephone communication, as well as Conferencing facilities.

Cons

Restrictions in terms of character count for written communication via short message service (SMS).

Michael
Overall rating
  • Industry: Financial Services
  • Company size: Self Employed
  • Used Daily for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 7.0 /10

RingCentral - calls and business phone

Reviewed on 02/02/2024

Generally good, but SMS setup and approval was a royal pain.

Generally good, but SMS setup and approval was a royal pain.

Pros

AI liked the good features, reasonable price, and good usability.

Cons

They made it VERY DIFFICULT to use SMS.

Response from RingCentral

Hey Michael, the Review Team is happy to hear that you love our product's various features and reasonable pricing! We would love to hear more about your experience with SMS so we can learn more from you. Thank you for your feedback!

stephen
Overall rating
  • Industry: Capital Markets
  • Company size: 2–10 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Likelihood to recommend 10.0 /10

Professional Service

Reviewed on 16/11/2023

Set up worked well - the integration was easy and my prospects are treated professionally

Set up worked well - the integration was easy and my prospects are treated professionally

Pros

They protect my company from missing calls and act professionally

Cons

the cost could be less - but the service is great

Response from RingCentral

Stephen, the Review Team appreciates your great feedback! If you would like to share more, email us at [email protected].
We appreciate your loyalty, Stephen!

Erica
Overall rating
  • Industry: Law Practice
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Ease of Use
  • Customer Support
  • Likelihood to recommend 8.0 /10

Great option for any business!

Reviewed on 20/09/2023

Overall experience has been good. It was easy to integrate into our system and no one has experience...

Overall experience has been good. It was easy to integrate into our system and no one has experienced any issues thusfar.

Pros

Being a smaller firm, RingCentral gave us the opportunity to find a solution that was a better fit for our Clients, and expand the availability of communication.

Cons

We have had no issues to date and are satisfied with RingCentral

Response from RingCentral

Hi Erica, the Review Team appreciates your stellar feedback, and we are glad that you have not experienced any issues to date!
Feel free to email us at [email protected] to continue this conversation and discuss your product opinions further. Thank you!

Meg
Overall rating
  • Industry: Health, Wellness & Fitness
  • Company size: 11–50 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 1.0 /10

Buyer Beware

Reviewed on 03/08/2023

Horrible. Doubled our phone costs and lost business due to the IT issues with their system....

Horrible. Doubled our phone costs and lost business due to the IT issues with their system. Extremely complicated implementation.

Pros

Lots of features and the ability to have multiple locations / numbers.

Cons

Way more expensive than initial quote with lots of additional fees, lots of issues with texting (including making all of our texting read only without warning and now having to wait on an unnecessary TCR certiicate to be approved for conversational texting which isn't necessary and could take up to 30 days). Every time we call support we've been told a new story of what's going on with no consistency and no resolution to our issues since 4/7. We've had 3 different account managers in as many months. Lots of language barriers and problems with support.

Response from RingCentral

Meg, we understand your frustration. The Review Team would like to learn more and connect you with our TCR Program Management Team. Please email us at [email protected]; we hope to hear from you soon!

adrianna
Overall rating
  • Industry: Mental Health Care
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Great internet phone system for businesses

Reviewed on 09/08/2023

I have used this product for several years and find it super user friendly and convenient.

I have used this product for several years and find it super user friendly and convenient.

Pros

I love that i can download the app and call any pts from my personal phone with my business number showing up

Cons

The thing i like least about ringcentral is the text message feature.

Response from RingCentral

Adrianna, the Review Team appreciates your feedback! We would love to hear more about your experience with our product; please get in touch with us via email at [email protected] to keep the conversation going. Thank you!

adrianna
Overall rating
  • Industry: E-Learning
  • Company size: Self Employed
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Love this application for my small business

Reviewed on 23/08/2023

Pros

I love that i can have the app ring out to my parents and show my business number even though Im using my personal cell.

Cons

Sometimes connection can be a bit spotty but overall im very satisfied

Response from RingCentral

Adrianna, thank you for sharing your great experience with us! We are happy to hear that you love using RingCentral MVP for your small business; the Review Team appreciates you.

Chandler
Overall rating
  • Industry: Accounting
  • Company size: 1,001–5,000 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 4.0 /10

Works Great!

Reviewed on 07/11/2023

Pros

I love this program for making calls and not having to use my own number.

Cons

Sometimes it can glitch out but usually gets resolved fast.

Response from RingCentral

Hey Chandler, thank you so much for your review! Email the Review Team at [email protected] so we can continue the conversation.
We appreciate your loyalty!

Stephanie
Overall rating
  • Industry: Insurance
  • Company size: 501–1,000 Employees
  • Used Daily for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

Easy to Use and Convenient

Reviewed on 10/01/2024

Pros

I like how you are able to use the app on your desktop or mobile phone. Makes it easier when you work from home.

Cons

At first the application was confusing to use but customer service was really helpful. So not really a con.

Response from RingCentral

Hey Stephanie, the Review Team thanks you for your terrific feedback. We are happy that our teams have successfully assisted you, making our product more effortless for you to implement!
If you want to share more about your experience, please email us at [email protected]. We appreciate you and your business!

Jacquelyn
Overall rating
  • Industry: Mental Health Care
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Outstanding

Reviewed on 04/08/2023

We use it for calling and efax as well. It has been marvelous can't complain about it.

We use it for calling and efax as well. It has been marvelous can't complain about it.

Pros

RingCentral is pretty easy to use and having to use it for Efax as well and our calls to be timestamped.

Cons

There really isn't anything to complain about it since it has been great since I have been using it.

Response from RingCentral

Jacquelyn, thank you for your fantastic feedback! If you would like to tell us more about how our product benefits you, please email us at [email protected]. The Review Team appreciates you!

Taylor
Overall rating
  • Industry: Human Resources
  • Company size: 501–1,000 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Ease of Use
  • Likelihood to recommend 10.0 /10

Highly Recommended

Reviewed on 10/10/2023

Pros

We use RingCentral at work and I love it! I use it multiple times a day for answering/making phone calls and also use the texting feature.

Cons

The deployment of RingCentral wasn't the best, BUT, my work is very complex so we had a lot of questions when we were setting things up that I don't think other companies would normally have.

Response from RingCentral

Taylor, thank you for your feedback! The Review Team appreciates you taking the time to provide us with your valuable insight.
We would love to hear more about your experience; if you want to continue this conversation and tell us more, please email us at [email protected]. Thank you again!