--- description: Learn more about Yext. We provide Australian business users the most detailed information on pricing, benefits, and disadvantages of software that will make your choice easier. image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png title: Yext Reviews, Cost & Features | GetApp Australia 2026 --- Breadcrumb: [Home](/) > [SEO/SEM Tools](/directory/313/seo-sem/software) > [Yext](/software/105003/yext) # Yext Canonical: https://www.getapp.com.au/software/105003/yext Page: 1 / 6\ Next: [Next page](https://www.getapp.com.au/software/105003/yext?page=2) > Yext is the leading digital presence platform for multi-location brands, powering the knowledge behind every customer engagement. With one central platform, brands can turn their digital presence into a differentiator by delivering consistent, accurate, and engaging experiences to customers. > > Verdict: Rated **4.2/5** by 114 users. Top-rated for **Likelihood to recommend**. ----- ## Overview ### Key benefits of Yext The Yext Knowledge Graph allows organizations to collect and organize content from multiple sources with a next-generation content management system (CMS) built for AI. Once content is stored in the Knowledge Graph, it can be used by Yext products or delivered across any first or third-party digital touchpoint with consumer-grade APIs. Robust user roles and permissions give organizations the tools they need to manage content at scale while maintaining corporate compliance. Yext Listings allows organizations to sync business information across the industry’s largest network of 200+ direct integration partners, which includes platforms like Google, Amazon Alexa, Apple Maps, Facebook, and many others. Organizations can update basic information, including NAP, as well as enriched content like food menus, staff bios, holiday hours, and more. Yext Pages allows organizations to manage business information and content across first-party web properties with customizable landing pages that are optimized for SEO and conversion. Organizations can quickly deploy unique pages and efficiently operate at scale with an open JAMstack architecture that supports a wide variety of website use cases. Yext Reviews allows organizations to monitor and respond to user feedback for products and services across first-party websites and Yext’s network of 200+ direct integration partners. Organizations can manage their reputation with sentiment analysis, templated review responses, automated review generation, and other advanced features. Yext Reviews helps you to build a customer-centric reviews management program by monitoring and analyzing reviews across the Knowledge Network, engaging customers through response, and generating authentic reviews directly from your customers. Yext Search allows organizations to add natural language search experiences to first-party websites, apps, workspaces, and more. Search uses machine learning, AI, and multiple algorithms to return direct, relevant results by referencing large quantities of both structured and unstructured content. Organizations can seamlessly deliver information to consumers with Google-like search experiences that drive measurable business outcomes. Yext Analytics allows organizations to review user engagement data from the various first and third-party digital touchpoints powered by Yext’s Answers Platform. Organizations can leverage custom dashboards and reports to distill actionable insights from views, clicks, reviews, search queries, and more. ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.2/5** | 114 Reviews | | Ease of Use | 4.3/5 | Based on overall reviews | | Customer Support | 4.0/5 | Based on overall reviews | | Value for Money | 3.8/5 | Based on overall reviews | | Features | 4.2/5 | Based on overall reviews | | Recommendation percentage | 70% | (7/10 Likelihood to recommend) | ## About the vendor - **Company**: Yext - **Founded**: 2006 ## Commercial Context - **Starting Price**: USD 199.00 - **Pricing model**: Other (Free Trial) - **Pricing Details**: The cost of Yext varies depending on a number of factors such as package type, business size, entity count, and more. To create a solution that fits your business goals, please contact us or request a demo. - **Target Audience**: 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based - **Supported Languages**: Chinese, Czech, Dutch, English, Finnish, French, German, Hungarian, Italian, Japanese, Portuguese, Slovenian, Spanish, Traditional Chinese, Turkish - **Available Countries**: Australia, Austria, Belgium, Brazil, Canada, China, Czechia, Denmark, Finland, France, Germany, Hong Kong SAR China, Hungary, India, Indonesia, Ireland, Italy, Japan, Lithuania, Mexico and 15 more ## Features - A/B Testing - API - Access Controls/Permissions - Activity Dashboard - Activity Tracking - Ad hoc Reporting - Alerts/Escalation - Alerts/Notifications - Approval Process Control - Artwork Management - Asset Lifecycle Management - Automatic Location Detection - Behavioral Analytics - Benchmarking - Brand Guidelines - Brand Tracking - Calendar Management - Catalog Management - Categorisation/Grouping - Change Management ## Integrations (38 total) - Adobe Commerce - AgencyAnalytics - Agendize - Binary Fountain - Dasheroo - DialogTech - Domo - Dynamics 365 - Engageware - Enhanced Reporting for Google My Business - GoSite - Google Data Studio - Google My Business Post Scheduler - Google My Business Pro Services - Greenhouse ... and 23 more integrations ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) ## Category - [SEO/SEM Tools](https://www.getapp.com.au/directory/313/seo-sem/software) ## Related Categories - [SEO/SEM Tools](https://www.getapp.com.au/directory/313/seo-sem/software) - [Store Locator Software](https://www.getapp.com.au/directory/857/store-locator/software) - [Location Intelligence Software](https://www.getapp.com.au/directory/1523/location-intelligence/software) - [Web Analytics Tools](https://www.getapp.com.au/directory/109/web-analytics/software) - [Knowledge Management Systems](https://www.getapp.com.au/directory/257/knowledge-management/software) ## Alternatives 1. [Asana](https://www.getapp.com.au/software/90584/asana) — 4.5/5 (13547 reviews) 2. [monday.com](https://www.getapp.com.au/software/91734/monday-com) — 4.6/5 (5726 reviews) 3. [Brand24](https://www.getapp.com.au/software/101485/brand24) — 4.7/5 (254 reviews) 4. [Zoho Social](https://www.getapp.com.au/software/102087/zoho-social) — 4.7/5 (3388 reviews) 5. [Hootsuite](https://www.getapp.com.au/software/20432/hootsuite) — 4.4/5 (3795 reviews) ## Reviews ### "Lack of Help and Customer Service." — 2.0/5 > **Alexander** | *27 February 2018* > > **Pros**: It's easy to use after learning on your own. Just don't expect them to help you, it's a shame cause previously in another company using this program I had high hopes of them delivering what they had said. > > **Cons**: Mainly due to the lack of communication and customer service the company has given us. We feel this a breach of contract as they didn't come to an assistance. In addition we hope others to understand our frustration and be given the opportunity to double check everything before signing up. There is a reason they want you for a year - it's because they know you'll eventually see the value it has, which is honestly.... none. ----- ### "Highly Recommended" — 5.0/5 > **Bill** | *3 August 2023* | Marketing & Advertising | Recommendation rating: 10.0/10 > > **Pros**: The robust content management is outstanding. It allows me to help my clients ensure their listings stand out from the run of the mill., > > **Cons**: Pricing for the Ultimate plan strikes me as excessive. I have my clients on the Professional pan. > > I've been using Yext for my clients since 2015. I currently have 37 client locations currently under my management with Yext and all of those clients are very happy with Yext results. ----- ### "Customer Service Is Horrible" — 1.0/5 > **Don** | *7 January 2022* | Marketing & Advertising | Recommendation rating: 0.0/10 > > **Pros**: I don't really have any pros about this software. > > **Cons**: I work with a company that has an Enterprise account with YEXT, and as we struggle to learn how the system operates we must lean on support for assistance. Unfortunately, YEXT's support is almost nonexistent. I use the term "almost" because the individuals who make up the support team do make an effort to assist. But, I believe that support has almost zero knowledge of how the system operates in the first place. When I ask specific questions about pushing information from one location to another I'm presented with articles and confusing terminology that gets me nowhere. You must schedule a 30 minute window for support calls, which usually leave me with more questions than I had in the first place. > > Overall, for the money and the net result, YEXT is not worth investing in. ----- ### "Great for Agencies who Create and Manage Citations" — 4.0/5 > **Madeleine** | *8 May 2019* | Marketing & Advertising | Recommendation rating: 8.0/10 > > **Pros**: What I like most about this software is that it makes updating client information across listings fast and easy. Before Yext, our agency used to spend a lot of time updating hours, uploading photos, etc..now it can be done in a fraction of the time. I also love that Yext allows us to quickly add schema to a website that auto-updates when business information changes. > > **Cons**: I least like that the integrations with Google My Business and Facebook must be set up separately. This sometimes gets overlooked by my staff or if we have trouble gaining access from a client, it will never get done. It would also be nice if social posting could be pushed to more than just Google My Business..for example Facebook, Instagram, Twitter. That could allow us to replace other software with Yext. One thing that would be nice is if Yext salespeople were able to help us better monitize the software as an agency. I've done a few meetings and phonecalls to try to come up with better ways to use and sell the software to clients, but they always turn into the Yext sales person trying to get us to commit more money to Yext. I'd love to get some ideas on how other agency partners are using Yext for their clients and selling the software/service with their service packages. > > Overall my experience with Yext has been excellent. It does everything it claims to do and customer service is always quick and helpful. ----- ### "We Love Yext" — 5.0/5 > **Jessica** | *23 April 2019* | Recreational Facilities & Services | Recommendation rating: 10.0/10 > > **Pros**: Yext has made it extremely easy for our franchise owners to update their business information on a single platform. This not only allows the correct information to appear on various sites, it also allows our franchise owners to update their information as needed. It's very simple and efficient. > > **Cons**: The interface, I believe, could be easier on the eyes. However, I do enjoy the system as is. > > Yext has allowed our local businesses to appear higher in search due to the ability to add so much information to the platform including business hours, descriptions, holiday hours, featured messages, etc. We love the platform because it is easy to use and does not require daily monitoring. ----- Page: 1 / 6\ Next: [Next page](https://www.getapp.com.au/software/105003/yext?page=2) ## Links - [View on GetApp](https://www.getapp.com.au/software/105003/yext) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-CL | | | es-CO | | | es-MX | | | fr | | | fr-BE | | | fr-CA | | | nl | | | nl-BE | | | pt | | | pt-PT | | ----- ## Structured Data