--- description: Learn more about CallTools. We provide Australian business users the most detailed information on pricing, benefits, and disadvantages of software that will make your choice easier. image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png title: CallTools Reviews, Cost & Features | GetApp Australia 2026 --- Breadcrumb: [Home](/) > [VoIP Software](/directory/107/voip/software) > [CallTools](/software/105001/calltools) # CallTools Canonical: https://www.getapp.com.au/software/105001/calltools Page: 1 / 7\ Next: [Next page](https://www.getapp.com.au/software/105001/calltools?page=2) > CallTools is an all-in-one call center solution offering an outbound power dialer \& inbound call center with live agent monitoring, skill-based routing, \& more. Unlimited Minutes on Predictive, Power, and Preview Dialer with Built-In Web Phone, CRM, and Dedicated In-House Support Team. Call us now\! > > Verdict: Rated **4.8/5** by 155 users. Top-rated for **Likelihood to recommend**. ----- ## Overview ### Key benefits of CallTools CallTools' outbound predictive dialer is capable of managing even the largest sales floors with unlimited dialing capacity and list sizes. The inbound contact center solution efficiently routes calls to the most suitable agent, while supplying information about the caller. CallTools provides users with in-depth reporting and analytics, with over 15 types of reports and visual representations of campaign data. Recorded calls are stored securely in the cloud and can also be downloaded in WAV audio format, directly to the user's computer. The platform's skill-based routing system seamlessly assigns agents to one or more campaigns at the same time. ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.8/5** | 155 Reviews | | Ease of Use | 4.7/5 | Based on overall reviews | | Customer Support | 4.8/5 | Based on overall reviews | | Value for Money | 4.8/5 | Based on overall reviews | | Features | 4.8/5 | Based on overall reviews | | Recommendation percentage | 90% | (9/10 Likelihood to recommend) | ## About the vendor - **Company**: CallTools - **Location**: Irvine, US - **Founded**: 2014 ## Commercial Context - **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop) - **Supported Languages**: English - **Available Countries**: Canada, United States ## Features - API - Access Controls/Permissions - Activity Dashboard - Activity Tracking - Alerts/Escalation - Alerts/Notifications - Answering Machine Detection - Auto-Dialer - Automated Routing - Automatic Call Distribution - Automatic Outbound Dialer - Blended Call Center - CRM - Calendar Management - Call Center Management - Call Conferencing - Call Disposition - Call List Management - Call Logging - Call Monitoring ## Integrations (33 total) - 3CLogic - Adobe Commerce - Avaya Experience Platform - Balto - BirdDog Software - ClickFunnels - DebtPayPro - Gmail - Google Maps - Google Sheets - HighLevel - HubSpot CRM - HubSpot Marketing Hub - HubSpot Sales Hub - HubSpot Service Hub ... and 18 more integrations ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat ## Category - [VoIP Software](https://www.getapp.com.au/directory/107/voip/software) ## Related Categories - [VoIP Software](https://www.getapp.com.au/directory/107/voip/software) - [Call Centre Software](https://www.getapp.com.au/directory/275/call-center/software) - [Telephony Software](https://www.getapp.com.au/directory/294/telephony/software) - [Contact Centre Software](https://www.getapp.com.au/directory/593/contact-center/software) - [Inside Sales Software](https://www.getapp.com.au/directory/761/inside-sales/software) ## Alternatives 1. [LiveAgent](https://www.getapp.com.au/software/91301/liveagent) — 4.7/5 (1753 reviews) 2. [Ringover](https://www.getapp.com.au/software/117547/ringover) — 4.7/5 (858 reviews) 3. [Convoso](https://www.getapp.com.au/software/8280/cloud-predictive-dialer) — 4.5/5 (386 reviews) 4. [DialedIn CCaaS](https://www.getapp.com.au/software/104279/chasedata) — 4.8/5 (314 reviews) 5. [Readymode](https://www.getapp.com.au/software/107701/xencall) — 4.6/5 (136 reviews) ## Reviews ### "Great for speed dialing" — 5.0/5 > **Anderson** | *21 November 2018* | Telecommunications | Recommendation rating: 10.0/10 > > **Pros**: Great to call masive customers at once, and campaings can be assigned to my eployees to make sure they get as productive as possible. > > **Cons**: Some times get stuck when many lead are assigned. ----- ### "Great service" — 5.0/5 > **Jason** | *19 June 2024* | Real Estate | Recommendation rating: 10.0/10 > > **Pros**: We love the ease and set up. We like being able to review our calls. > > **Cons**: It took us a while to figure out why we had audio issues and thanks to support we fixed it. > > Was great. Michael helped us resolve some audio issues and made sure we were taken care of. ----- ### "Great platforms elevated requirements." — 3.0/5 > **Alex** | *29 August 2020* | Construction | Recommendation rating: 4.0/10 > > **Pros**: The ease of use and CRM are very well built and have a ton of options that you can customize depending on what you want for your company. It's amazing that you can create your own script for your agents and that you can handle reports, calls, campaing management all in one. > > **Cons**: The support team did not answer the requests correctly. Also they don't have mobile apps to access the CRM, so you're stuck with a website use only and it does not work cross-platform (linux-ChromeOS devices). > > I had a pretty much neutral experience with CallTools. They did not resolve an issue that I had with my agents, they could not use the CRMs dialer within the website and we had to download an external software for them to be able to take and receive calls. This made us leave the use of the app as we found a cross-platform one that could be used not only y MAC/PC but also Android/iOS devices. ----- ### "Calltools is the best software to run a successful call center" — 5.0/5 > **Hannah** | *9 February 2023* | Telecommunications | Recommendation rating: 10.0/10 > > **Pros**: I think the \#1 feature about calltools is the level of support you can get. I started out not knowing anything about calltools or how to use it. They have great tutorial videos as well as an excellent support team who keeps you up to date on all updates and optimizations on the site. They also listen to the feedback of their customers and implement updates that make managing the live filters and campaigns so simple. Especially thankful for all the guidance from \[sensitive content hidden\]\! > > **Cons**: I think some updated tutorial videos on how to maximize your production with live filters and caller id strategies would be helpful\! > > My overall experience with CallTools has been nothing short of amazing\! I have done many, many, many meetings with their support team and have learned more than I could've imagined learning about the software, and have been able to keep my team going successfully for well over a year now\! We are always looking for additional ways to improve our reach and the CallTools team has always been so helpful with making sure we are up to date on all updates\! ----- ### "Its feels custom built just for us" — 5.0/5 > **Jason** | *11 January 2024* | Oil & Energy | Recommendation rating: 8.0/10 > > **Pros**: What I like most, is that after all the customization available, and the personalization, it feels as if it were built just for us and our needs. > > **Cons**: If I have to pick a topic, I would say the learning curve is steep. It takes time to learn the "Calltools Way" - there are just so many possible functions on the platform that it can take a very long time to learn it - certainly much longer than the 30 min initial set up call offers. > > At this point we are so dialed in and I feel we are getting the best possible results. In the past with other programs I had always felt we weren't capturing as much as possible, that we weren't optimizing peak performance. We are very fortunate we have access to Chaz. To say he's been instrumental in making this all possible would be an understatement. Overall there isn't anything I'm left needing or wanting - Calltools has it all. ----- Page: 1 / 7\ Next: [Next page](https://www.getapp.com.au/software/105001/calltools?page=2) ## Links - [View on GetApp](https://www.getapp.com.au/software/105001/calltools) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-CL | | | es-CO | | | es-MX | | | fr | | | fr-BE | | | fr-CA | | | nl | | | nl-BE | | ----- ## Structured Data