CYPHER Learning

4.5 (118)
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NEO is an intelligent learning platform (ILP) for K-20.

Overall rating

4.5 /5
(118)
Value for Money
4.4/5
Features
4.4/5
Ease of Use
4.2/5
Customer Support
4.3/5

94%
recommended this app
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118 Reviews

Manal
Manal
Overall rating
  • Industry: Education Management
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

The best student interaction platform

Reviewed on 26/08/2017

Pros

It inculcates many features that transfers the real life classroom into an LMS portal. The last seen sessions of students, the various assignment formats and clear grading system are what I love the most.

Cons

It is very complex to be used, it needs a lot of practise and support to get the actual knowledge of.

Anita
Overall rating
  • Industry: Construction
  • Company size: 10,000+ Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

Flexible learning portal with fast support

Reviewed on 21/06/2022

We've streamlined our training offer since starting with Matrix LMS, and increased number of people...

We've streamlined our training offer since starting with Matrix LMS, and increased number of people attending our training by at least 200%.

Pros

It's our one stop shop for managing training, whether it's online or in a classroom. Before using Matrix we spent a lot of time managing classroom training. Users can self enrol, we can manage waitlists and assessments can be uploaded for marking, providing an excellent audit trail.
We can also manage multiple brands within the one portal, which is both a cost saving and saves on administration effort.

Cons

There was a hefty price rise about 2 years after we started using it. It's still reasonable value for money, but it left us in an awkward position if we didn't get approval for the extra funds, as we would have had to move learning portals again, which is a big effort. However, they did ease us into the change and we appreciate that enormously.

Verified Reviewer
Overall rating
  • Industry: Computer Software
  • Used Daily for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 4.0 /10

Good for starters, but has a long way to go...

Reviewed on 08/05/2018

Lots of storage space and content library for adding the same resources to multiple courses....

Lots of storage space and content library for adding the same resources to multiple courses. Learner access constraints.

Pros

It's great for school use as long as instructors know how to use it. It's got all of the basic functions and great dynamic user access capabilities.

Cons

Configuration items are very non intuitive - it takes so long to figure out at what level do I need to visit the configurations to make changes to a course. The text editor is also limited, as are the media types available.

Donna
Overall rating
  • Industry: Banking
  • Company size: 201–500 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 7.0 /10

Overall great product, not so admin friendly

Reviewed on 27/09/2018

As mentioned, overall the product is great and is doing what we need it to do, so far. It has been...

As mentioned, overall the product is great and is doing what we need it to do, so far. It has been a long and slow process getting things off the ground as we are learning as we go since there are no user manuals even for the admin functions. There is still so much more that we want to do and believe MATRIX will be able to, it's just taking the time to figure out how to do it.

Pros

There are a lot of features that can be turned on/off. It seems to have everything we need to accomplish out goals for an LMS.

Cons

There could be better documentation, there are not user manuals at all. Searching for help is time consuming and may not always get exactly what you are looking for. You have to implement a lot of things to discover how they work. Wish the relationship was more of a partnership; we are on our own pretty much until we message for help and that can even take a while to get the response we need. Wish there was someone we could call to get direct answers.

Response from CYPHER Learning

Hi Donna, thank you for your feedback. We do have user manuals for all types of users: administrators, instructors, and learners. The guides can be found on our website https://www.matrixlms.com/info/resources#section2 or in the platform in the Help Center, under Getting started guides. I hope this helps and please let us know if you need assistance with something in particular.

Verified Reviewer
Overall rating
  • Industry: Education Management
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

NEO the one

Reviewed on 01/08/2022

Distance learning has become easier with NEO. The platform can be customized and can adapt to other...

Distance learning has become easier with NEO. The platform can be customized and can adapt to other platforms we are using.

Pros

The LMS is easy to navigate. Classes and folders can be customized and lessons are easily synced to child classes. Progess is easily tracked.

Cons

Attendance can still be improved if date ranges can be customized and counted per quarter or semester. It's quite time consuming to input dates one by one.

Response from CYPHER Learning

Your feedback is much appreciated, and we took it into consideration for future improvement on our attendance feature. A quick attendance tip that you may find interesting: you can add attendance as an activity and award points and badges automatically based on the students' attendance. This is a great way to motivate students to be present in your classes.

Kind regards, CYPHER LEARNING team.

Clarissa
Overall rating
  • Industry: Education Management
  • Company size: 51–200 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

My Review

Reviewed on 11/08/2022

As an educator, NEO LMS made everything easier and more convenient. Reaching out to your learners...

As an educator, NEO LMS made everything easier and more convenient. Reaching out to your learners made easier with the messaging feature of this software and it makes online learning more enjoyable and fun.

Pros

NEO LMS is the perfect software in learning management. It gives the perfect features for the learners and at the same time for the educators. It has a feature that makes learning assessments and student's progress and development easier to track and record. The software is very organized as well and very student friendly. Even the beginners will not have a hard time using this software.

Cons

There are just times that NEO don't work because of some updates but nevertheless, it is for the software's improvement as well and at the same time, it doesn't take long.

Response from CYPHER Learning

Hello Clarissa, we are glad that you like NEO! CYPHER LEARNING strives to provide the best customer experience possible, and it brightens our day to know that we have done so.

Dr Oscar
Overall rating
  • Industry: E-Learning
  • Company size: Self Employed
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

The best in the market! I have tried many LMS and none like NEO.

Reviewed on 28/08/2017

Productivity! This product allows me to be more effective in what I do and profess.

Productivity! This product allows me to be more effective in what I do and profess.

Pros

NEO has it all! I've a course creator and content integrator since 1996 and I can create academic solutions for an entire region, district and schools. NEO allows me to measure student performance across each boundary and create a community of learning among all stakeholders. NEO has very powerful tools that goes beyond the regular institution administration and operation, this is a holistic education tool!

Cons

As an educator and technology user in the classroom need to have off-line capability so in countries like mine where electricity is not a constant student can keep working while there is no connectivity and resume once they are back within the range of our net coverage.

Jean
Overall rating
  • Industry: E-Learning
  • Company size: 51–200 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Neo 101

Reviewed on 12/08/2022

Neo helped me to set up a user friendly virtual classroom. Assignments were easily created and...

Neo helped me to set up a user friendly virtual classroom. Assignments were easily created and synced to child classes. It allowed me to check on the progress of students from time to time.

Pros

Ease in organizing assessments. Neo provided a virtual platform to organize assessments for student learning thru their assignments feature.

Cons

The attendance. It would've been better if we can divide the dates into quarter/grading period.

Response from CYPHER Learning

Hi Jean, we appreciate you taking the time to provide feedback on NEO! We find your suggestion very insightful and will also check if these changes can be implemented in future releases. We would also be happy if you could share this with us via our Suggestion area of the Help Desk. Besides, please feel free to contact your dedicated ACE representative about this.

Kind regards, CYPHER LEARNING team.

Robert
Overall rating
  • Industry: E-Learning
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 8.0 /10

Best LMS offered online to date!

Reviewed on 23/08/2017

A learning management system that provided the options that we needed when we first started using...

A learning management system that provided the options that we needed when we first started using it almost 4 years ago.

Pros

I love how clean the interface is. It is very easy to manage or navigate around. Parents and students have found using this system is intuitive and very user friendly!

Cons

One con comes to mind and that is the lack of features available to the Small Schools package. There should be a tier introduced that is between the Small School and Enterprise that allow a few more features for smaller schools that cannot afford the Enterprise package to be able to us or offer some sort of al-la-carte for all the features offered on the Enterprise package.

Verified Reviewer
Overall rating
  • Industry: E-Learning
  • Company size: 51–200 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

NEO LMS Review

Reviewed on 28/07/2022

Pros

There are various kinds of assignments that can be given to students and they are easy to keep track.

Cons

The attendance cannot be modified according to what the school needs.

Response from CYPHER Learning

Thank you for taking the time to leave us a review for NEO. We are taking note of your feedback for future improvement on our attendance feature. A quick attendance tip that you may find interesting: you can add attendance as an activity and award points and badges automatically based on the students' attendance. This is a great way to motivate them to be present in your classes.

Kind regards, CYPHER LEARNING team.

Rodel
Overall rating
  • Industry: E-Learning
  • Company size: 501–1,000 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 8.0 /10

USA using NEO for 2 Years

Reviewed on 23/07/2022

Fair, however, will appreciate if online quizzes can be improved by not allowing students to browse...

Fair, however, will appreciate if online quizzes can be improved by not allowing students to browse any resources online to include in NEO LMS lesson itself.

Pros

Ease of Use, easy navigation, and others.

Cons

Limited Apps in App Center that can be integrated with NEO such as respondus lockdown browser and monitor. The created lessons can not be downloaded and converted to a word and/or PDF that will be readily available to our students' option of asynchronous modular class.

Response from CYPHER Learning

It is great to know that you find NEO LMS easy to use and navigate! Here are some tips on how students can print a lesson that has been created with NEO. In the top right corner where their profile picture is found, there is a dropdown that says Print this page. This will allow them to print the current page they are on at the moment. For the other Apps, we love the suggestions, we would also be happy if you can share them with us via our Suggestion area of the Help desk. Besides, please feel free to contact your dedicated ACE representative about this.

Kind regards, CYPHER LEARNING team.

James
Overall rating
  • Industry: Insurance
  • Company size: 1,001–5,000 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 8.0 /10

Very good training portal

Reviewed on 13/10/2016

I use this training portal in my day to day work for an insurance broker that has to have over...

I use this training portal in my day to day work for an insurance broker that has to have over 2,000 sales staff fully trained. The portal allows me to easily create organisations, classes, lessons, modules and students and combine them all to create structured learning that is easy to track, easy to report on and all for an affordable monthly cost. The support forum is a great place to raise any issues and there's always someone available to answer any questions I have. It's not perfect and is still improving each month, but it allows me to do my job more efficiently and does a lot of heavy lifting that I would otherwise have to do with spreadsheets and time that I don't have.

Pros

Ease of use, customisable aspects.

Cons

Some issues embedding videos, but support forum is a big help with this.

Robelei Swain
Overall rating
  • Industry: Education Management
  • Company size: 51–200 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

NEO as a tool for online schooling

Reviewed on 05/08/2022

Pros

Giving varied activities and having an organized gradebook makes it very simple to use

Cons

Attendance log is not customizable according to the school's desired format.

Response from CYPHER Learning

Hi Robelei, thank you for taking the time to leave us a review for NEO! We took it into consideration for future improvement on our attendance feature. A quick attendance tip that you may find interesting: you can add attendance as an activity and award points and badges automatically based on the students' attendance. This is a great way to motivate students to be present in your classes.

Kind regards, CYPHER LEARNING team.

Robelei
Overall rating
  • Industry: Education Management
  • Company size: 51–200 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

Neo Lms

Reviewed on 23/09/2022

Pros

The gamification, activities, and assessments help move away from the traditional pencil and paper activities.

Cons

Errors like http errors appear from time to time. Night mode is still buggy.

Response from CYPHER Learning

Thank you so much for taking the time to share your thoughts on NEO! We will make sure to keep you posted on further improvements and product updates in the future. If you'd like to discuss how we could have improved your experience, please contact your dedicated ACE representative.

Kind regards, CYPHER LEARNING team.

James
Overall rating
  • Industry: Education Management
  • Company size: 51–200 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 6.0 /10

We've used this Portal for several years, and it is satisfactory for our needs.

Reviewed on 27/08/2017

Pros

We are familiar with this software. It does everything we need it to do. Our participants are able to find what they need.

Cons

It could be prettier and easier to navigate. It can get complicated to find what you're looking for, and the ease of enrolling participants is cumbersome - a mail merge or excel sheet upload would be extremely helpful. The Calendar is a total mess, and requires constant attention in order to update it.

John
Overall rating
  • Industry: Education Management
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 7.0 /10

NEO Online Classroom

Reviewed on 27/11/2018

I use this to manage an online classroom for 500 users. It is fairly easy to create assignments and...

I use this to manage an online classroom for 500 users. It is fairly easy to create assignments and monitor student completion. The NEO team is responsive to any questions.

Pros

Developer continues to add features.
Dependable platform.
Easy to use for student and teacher
Allows posts within assignments for student-teacher communication

Cons

Student-Teacher messaging system is not searchable for key words and does not show all messages sent to a student.

Julia
Overall rating
  • Industry: Education Management
  • Company size: 51–200 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Ease of Use
  • Likelihood to recommend 9.0 /10

School Use

Reviewed on 04/12/2018

Pros

We use this LMS for our K-12 school for teachers and students. I like the ease of duplicating courses from one year to another and the ability to have multiple teachers per course.

Cons

The calendar doesn't integrate well with iPhones and I've been restricted to desktop/ laptop use. I'd also like to have a better way to give feedback to submissions than what is currently available.

Moshe
Overall rating
  • Industry: Consumer Services
  • Company size: 1,001–5,000 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Ease of Use
  • Customer Support
  • Likelihood to recommend 7.0 /10

Amazing functionality but support is not the best

Reviewed on 21/11/2018

Pros

We used Matrix in my previous job, functionality wise it is one of the best, you can do almost anything you need for you business.

Cons

Not the easiest software to use BUT when you get used to it it's great (like most software solutions) the support (at least in our region) was not the best, it took weeks sometimes to get mini bugs fixed.

George
Overall rating
  • Industry: Education Management
  • Company size: 1,001–5,000 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Likelihood to recommend 8.0 /10

Product works well, pretty easy to use basic functions.. I use it for teaching university...

Reviewed on 26/08/2017

Quick start-up; easy to archive past classes; smooth integration of flipped classroom materials...

Quick start-up; easy to archive past classes; smooth integration of flipped classroom materials into the system.

Pros

Ability to give access to adjunct staff, off-site, and cross department staff to create courses. Nice canvas for creating leasson. Customer support is very responsive and good!

Cons

The online documentation is too simplistic. There needs to be some more advanced documentation for power users or administrators. The options for setting up and administering tests could be improved.

Rossyan
Overall rating
  • Industry: Education Management
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

NEO LMS for learning.

Reviewed on 01/08/2022

NEO LMS is best especially now that we are in this generation where technology is the key to...

NEO LMS is best especially now that we are in this generation where technology is the key to everything.

Pros

This software is highly recommended. What I liked the most is that this software is all in one.

Cons

For me, every part of this software is essential for us.

Rick
Overall rating
  • Industry: E-Learning
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

Excellent tool for conducting learning management. It very user friendly with constant...

Reviewed on 25/08/2017

Just an excellent tool to manage the teaching and learning environment - and cost effective as well

Just an excellent tool to manage the teaching and learning environment - and cost effective as well

Pros

It's easily accessible for students and faculty. The grading system and blogging sites are excellent.

Cons

The cutoff for student cost is high.

Tammi
Overall rating
  • Industry: Education Management
  • Company size: 501–1,000 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Ease of Use
  • Customer Support
  • Likelihood to recommend 5.0 /10

NEO for Education

Reviewed on 27/11/2018

Pros

Once you learn the program, it has many helpful features.

Cons

It's difficult to find answers on the program itself. I rely on colleagues for help. The grading settings can be particularly confusing.

Hana
Overall rating
  • Industry: Alternative Medicine
  • Company size: 2–10 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 8.0 /10

A LSM that has it all - although sometimes you need to look for it

Reviewed on 28/11/2018

By far the most complex LMS while being "ready made" - so you can figure out how much customization...

By far the most complex LMS while being "ready made" - so you can figure out how much customization you want to do, or just work with what is available. Love the community features. Still have to venture into badges and gamification, but that will come for sure.

Pros

The versatility and the amount of features and functionality.

Cons

Sometimes the settings aren't as intuitive as they could be, and it takes time and/or a chat with customer support (always quick and helpful, though!) to fine tune a course. I would appreciate a more robust user manual.

Andrea
Overall rating
  • Industry: Information Technology & Services
  • Company size: 51–200 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 6.0 /10

Great simple solution but not for developers

Reviewed on 22/08/2017

Simple administration of courses with tested results, the ability to handle a very large number of...

Simple administration of courses with tested results, the ability to handle a very large number of users simultaneously.

Pros

Initial features, integration options with woocommerce in wordpress. The api is a wonderful tool but could be a goldmine if properly documented or supported.

Cons

The API is poorly documented, can't get a log file from anyone @ matrix to even route the problem, seems as if there are no developers that can be reached for the offered api.

Bronwen
Overall rating
  • Industry: Insurance
  • Company size: 501–1,000 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 7.0 /10

Matrix review

Reviewed on 28/11/2018

Pros

The Appearance
User friendly for learners

Cons

Personalisation features for assessments (Cannot personalise group)
Gender equity (Should have male, female and non-binary options)
Pulling scores for groups is not an option