APS Reviews

I am able to run payroll faster. Love APS Hire and the onboarding of new employees.

I find that it is behind the norm for this type of service. Help center needs revamped for looking up (not the employees), and need to allow video uploads for new hires. Think outside the box on processing payroll, not everyone does it the same.

Payroll processing is very simplified and easy.

Huge lack of support, right from implementation. Was also sold on a product that couldn't deliver what was led to believe could provide.

I love the reporting options! There are so many great reporting options as well as the option to put together your own! I also like that you don't have to sign up for each module if you don't need it. If you are using the payroll module but don't want/need the HR or attendance module than you don't have to sign up for those. I also like that you have your own (small) dedicated support team instead of just calling in or doing an online chat with a random person. We have only been using APS for a short time but so far I love it much more than our previous providers which included Quickbooks and Sage.

You do several training calls and those can be a bit hard to schedule depending on scheduling conflicts on both sides but that would be expected anywhere..... There really isn't anything I can say I don't really like so far? Maybe the price? It is a tiny bit pricey... Especially for smaller companies....

The only other thing I would like to see would be a quicker processing time for direct deposit. Our previous payroll company was able to process same day which comes in very handy for us (especially during holidays) since we run payroll the following day after the end of our pay period.

I liked that I had Payroll, benefits, reviews etc. all in one place and accessible to multiple people for ease of completion and reduced time and paperwork.

I am in the state of WA and there are somethings that are fairly new that We are having to have work arounds because APS does not provide that service as of yet. Also the set up and style of performance management tools are a bit outdated. we have made a work around for that as well.

The software is user friendly for the most part. Any time I have concerns, questions, or suggestions, the customer service team is amazing. They listen to my problems and solve anything. If they do not have a solution, they offer to put in a feature enhancement request which goes to their product development team. It is very rare with a software or payroll company that your suggestions matter. I also appreciate the broad spectrum that I have access to. I can track and manage several aspects of the HR department all from one software program. Also, they offer an online portal for employees to access EVERYTHING. I can upload the employee handbook, benefit presentations, and other documents for employees to view and sign off on electronically. They can also view their paystubs, w-2's, etc. They can even change their demographics, W-4 withholdings, or benefit elections online. It is a huge time (and paper) saver for me!

I have two primary concerns that are not able to be fixed at this time. I am not a fan of the timekeeping options. We can only have the computers, tablet, or a hand scanning device. Unfortunately, in my field, the hand scanning sensor gets dirty and isn't able to be cleaned easily. Also, we have wi-fi issues so the computers/tablets can be a struggle. I am hoping that they will develop a more traditional timeclock in the future or have the ability to sync with 3rd party timekeeping systems. My other concern is the interfacing. It feels like I have to do a lot of clicking back and forth. I would like to be able to select the employees names and then access EVERYTHING about that employee (payroll, HR, demographics, etc.). It's not really a big deal though and I am quick enough at it that I doubt it is costing more time even but it would just be convenient to have it all in one tab.

The ease of use and ability to run things from time and attendance to recruitment and onboarding all integrating into the Payroll side of it.

The implementation and pulling of software from our old database into this one, ensuring that it all matched up correcting.

What I like most about this product is how everything I need is available at any time I need it as well as being very easy to navigate on the site once logged in. It is very user-friendly and helpful with all needs that I may have as well as requests needed for employees. It is as easy as logging onto the site and clicking two to three times to get exactly what I need. I have had to run reports for myself for office functions as well as a request from an employee and it is always very easy and helpful. I believe we get our money worth by using this product on a weekly basis. It seems to fit all our needs as a company and my needs as an administrator. I have had to call on our account manager a few times and when doing so, every time she has been extremely helpful and efficient in helping me find and get what I need to be done. The quality that this software offers us as a company is hands down the best I have ever had. I have worked with APS for several years now. At one time I processed payroll with APS for about 1500 people bi-weekly and I now do it weekly for about 10. So whether you have 1500 or 10 people to conduct a payroll for weekly or biweekly, APS has made it very efficient and easy to navigate their product and easy to search and find exactly the reports needed. I look forward to watching them grow while we grow and using them now and in our future. There would be no other company that I feel could compare to or offer what APS has been able to do for us. The BEST quality!! From the site to the account manager, they have not only met but exceeded our expectations.

The software is easy to use and implement. it solves all of our HR needs and the support is us based located in Shreveport, LA. That american based support makes a huge different during implementation and whenever you run in to problems/issues. Its intuitive and not overly complex like some other systems.(ADP)

The one thing they need to work on is the mobile app. that is very lacking compared to their competitors. They are working to improve it and add functionality so i know its just a matter of time for that app to catch up to the competitors more robust ones.

Everything is in once place. Payroll, reviews, goals, employee events, employee documentation. It's all in one place and available for the employee, manager, and HR to review when needed.

Auditing vacation or personal time is not easy. The audit requires multiple reports and those reports do not download using same format for easy combining of info. For instance, one report may show employee name as Doe, Jane (####). The next report may show the employee name as Doe Jane. When using formulas in Excel, your common denominator is your name. But if the name does not report in the same format on both reports, you cannot combine. The reports I am speaking of are already setup reports. I did also setup my own reports, but they reported the same way. This is one example of several that the formatting doesn't report the same.

The feature, ease of use, and flexibility that it gives me to pull important information.

It was getting hold of support in a timely matter but this improving.

The reporting features and the payroll audit summary are so helpful and convenient when pulling metrics or finding important information in a snap.

Being that it's a smaller platform, it does not integrate with other software platforms where data pull is needed from our payroll HRIS.

Easy to use, very fast and tons of options.

Occasionally there are features that I think would be helpful that are not available but in most cases all were addressed and incorporated in future upgrades. They are very good about listening to customers and actually improving their system.

The most impactful feature of the APS payroll system is that it it a web based system. I have worked on others that were not but APS system is. It is easy to learn and my employees and management do not ever have any issues.

The look of the the software seems dated but it does the job.

The software is easy to use and provides you with a good system for tracking your payroll needs. APS deals with and know non-profits, so knows our needs and is able to accurately meet them.

We did experience an issue in working to setup accruals for our vacation plans but it seems that the messages I was sending weren't getting through, so there must have been a glitch in the system somewhere.

I love how user friendly this software is! It was a fairly seamless transition from previous provider and has been easy to use and a breath of fresh air. Processing payroll is a breeze and I am so happy we made the change.

Only what I have not learned or trained to use!

The software is very easy to use. It keeps the time, benefits, and PTO records. Once you learn all the ins and outs you'll cut your work time down dramatically

Some reports are hard to find. I've had to call and work with them to make some customized reports

Has the ability to manage soup to nuts under one cloud based software. We like having both payroll and managing HR functions (performance reviews, personnel documentation, etc) all in one place.

We find glitches at times in parts of the software that really seem like they should have been caught at beta testing. Some of the are so evident it amazes us that other customers aren't pointing them out sooner than us (we have less than 40 employees)

The PRICE is great, especially for what you are getting. Secondly, the software saves us time and honestly keeps us from hiring another HR assistant. API integration makes everything seamless and saves time and money as well.

Not very many cons to speak of. There are few areas that require their team to build in functions, but they do this in a quick timeframe.

Custom events - we use for training and certifications.

This question is a hard push for an answer - nothing yet

Easy to use. The overall look and feel made it easy to navigate. We really enjoy being able to access the information we need to get things done quicker and in a more efficient manner.

We have no complaints about the software.

when I worked for applebees we were using this aps payroll sytstem . I know when I was dealing with some personal legal issues that I need to get copies of detailed info that the aps payroll system has the answers and we were able to print off any copies neccessary

I wouldnt say there was any cons as to tis was the only payroll system they used. I had no problem accessing this site.

The system is easy to use. when I have problems, I call and they walk me step-by-step.

I don’t have any dislikes, I really appreciate the friendly customer service

I like the ease of the software and the quick response from the support team when I have a question.

At this point, I have yet to encounter anything about this software that I'm not happy with.

very easy to use and great coustomer support

sometimes I get kicked out off my log in info and have to make new login.

Real time reporting has allowed for better decision making. Efficiency and accuracy has been improved with electronic timekeeping.

Sometimes it is slow to load. Also, I would prefer one website with one login rather than two for administrators.