--- description: Learn more about Kaseya BMS. We provide Australian business users the most detailed information on pricing, benefits, and disadvantages of software that will make your choice easier. image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png title: Kaseya BMS Reviews, Cost & Features | GetApp Australia 2026 --- Breadcrumb: [Home](/) > [CRM Software](/directory/230/crm/software) > [Kaseya BMS](/software/104757/kaseya-bms) # Kaseya BMS Canonical: https://www.getapp.com.au/software/104757/kaseya-bms Page: 1 / 2\ Next: [Next page](https://www.getapp.com.au/software/104757/kaseya-bms?page=2) > Kaseya BMS is a business management solution designed to help IT Departments \& MSPs manage projects, inventory, CRM, time, expense, billing and more with ease > > Verdict: Rated **4.1/5** by 29 users. Top-rated for **Likelihood to recommend**. ----- ## Overview ### Key benefits of Kaseya BMS Staff projects and get real-time project status reports, while improving forecasting through comprehensive project management with Kaseya BMS Project Management. Get accurate, real-time data on time and expenses by company, project and employee – no more estimating needed with Kaseya BMS. Automatically create invoices from time entry and expense reports, and integrate these with accounting software like QuickBooks®. Track inventory, procurement or vendor issues in real-time to stay on top of any issues that come up, and make better plans in the future. Maximize customer relationships and prospects by keeping track of current accounts, new revenue possibilities, and all past communications in one, simple-to-use system. Spend less time tracking tickets and more time making clients happy with Kaseya BMS's complete help desk and ticketing solution. ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.1/5** | 29 Reviews | | Ease of Use | 4.2/5 | Based on overall reviews | | Customer Support | 4.0/5 | Based on overall reviews | | Value for Money | 4.1/5 | Based on overall reviews | | Features | 3.8/5 | Based on overall reviews | | Recommendation percentage | 80% | (8/10 Likelihood to recommend) | ## About the vendor - **Company**: Kaseya - **Location**: Miami, US - **Founded**: 2004 ## Commercial Context - **Starting Price**: USD 35.00 - **Pricing model**: Per Feature - **Pricing Details**: Pricing is based on a per user basis and starts at $35/user/month. - **Target Audience**: 2–10, 11–50, 51–200, 201–500, 501–1,000 - **Deployment & Platforms**: Cloud, SaaS, Web-based - **Supported Languages**: English - **Available Countries**: Australia, Canada, Germany, India, Ireland, United Kingdom, United States ## Features - Accounting - Accounting Integration - Activity Tracking - Alerts/Escalation - Automated Routing - Billing & Invoicing - Budget Management - CRM - Client Portal - Collaboration Tools - Contact Management - Contract/License Management - Customer Database - Customizable Fields - Customizable Reports - Dashboard - Document Management - Document Storage - Email Management - Estimating ## Integrations (1 total) - QuickBooks Online Advanced ## Support Options - FAQs/Forum - Phone Support - Chat ## Category - [CRM Software](https://www.getapp.com.au/directory/230/crm/software) ## Related Categories - [CRM Software](https://www.getapp.com.au/directory/230/crm/software) - [Billing and Invoicing Software](https://www.getapp.com.au/directory/240/billing-invoicing/software) - [Time and Expense Software](https://www.getapp.com.au/directory/264/time-tracking-expense/software) - [Help Desk Software](https://www.getapp.com.au/directory/287/help-desk-ticketing/software) - [Professional Services Automation Software](https://www.getapp.com.au/directory/331/professional-services-automation/software) ## Alternatives 1. [Smartsheet](https://www.getapp.com.au/software/10391/smartsheet) — 4.5/5 (3482 reviews) 2. [monday.com](https://www.getapp.com.au/software/91734/monday-com) — 4.6/5 (5726 reviews) 3. [Wrike](https://www.getapp.com.au/software/9964/wrike) — 4.4/5 (2887 reviews) 4. [Bitrix24](https://www.getapp.com.au/software/90602/bitrix24) — 4.2/5 (984 reviews) 5. [Accelo](https://www.getapp.com.au/software/90405/accelo) — 4.5/5 (174 reviews) ## Reviews ### "Great IT Ticketing System" — 4.0/5 > **Jason** | *19 May 2021* | Information Technology & Services | Recommendation rating: 7.0/10 > > **Pros**: The interface is very pleasant to the eyes, as an employee who spends the majority of his time using it, I have yet to get sick of staring at it for so long. > > **Cons**: I don't like how something as simple as changing the status of a ticket requires a note. Often enough a client replies with a thank you message after i already closed a ticket, and i have to create an internal note like "Status Change" along with my status change to reclose the ticket. > > Honestly its been quite good. My complaints are few. The interface is very sleek, clients get emails for tickets without too much information being thrown at them which has often helped bridge the gap for complicated issues ----- ### "Kaseya BMS" — 4.0/5 > **Danielle** | *25 March 2022* | Information Technology & Services | Recommendation rating: 7.0/10 > > **Pros**: I love the dashboard on the Finance Dashboard. It tells you which contracts are ending soon and has a graph that's autogenerated to show your current month, quarter or year sales per client with percentages. > > **Cons**: I do not like the fact you cannot VOID or edit invoices after they're generated. If there is a change management wants to makes I have to VOID and restart. I didn't have to do that will our previous program ConnectWise. Also, this program lacks many features I used previously. Instead of being able to do these things I can only submit a feature request. ----- ### "BMS is a serviceable CRM at a good price, but leaves a few things to be desired." — 2.0/5 > **Verified Reviewer** | *7 May 2018* | Recommendation rating: 6.0/10 > > **Pros**: In a word: value. BMS is very reasonable priced CRM with some great features. It's easy to use, cloud based, and generates tickets directly from Kaseya's PSA. > > **Cons**: We transferred from a more established CRM to Kaseya. Given the cost and the fact that we already utilized Kaseya's VSA it seemed like a natural move. That said, we've experience a few issues. The client portal isn't as polished as we'd like. Inventory tracking is bad to the point of non-functional, and lacks the ability to even transfer between locations. Feature request are not quickly addressed. The cloud service lags or drops more than we'd like. Asset management is not great. Integrations are starting to catch up , but they've been slow in coming. Even the way items are listed on tickets is cumbersome. > > We saved some money over our previous CRM. ----- ### "Org Management" — 5.0/5 > **Lynn** | *12 March 2020* | Information Technology & Services | Recommendation rating: 7.0/10 > > **Pros**: I have found that BMS works better then SolarWinds AutoTask. A lot less pop-ups, cleaner interface, and less micro-managing of the solution. > > **Cons**: I would like more seamless support. It is a problem with Kaseya that I have to call a specialist on each product, and when you are integrated with their ITGlue, AuthAnvil, and their VSA product knowlageable and timely help is hard to find. It can days for a resolution. > > Overall business management has improved customer service with automated workflows. Better employee time management and tracking. ----- ### "Plenty of features" — 5.0/5 > **Elliot** | *22 May 2023* | Information Technology & Services | Recommendation rating: 8.0/10 > > **Pros**: The user interface is clear and easy to navigate > > **Cons**: Poor integration with IT Glue which led to a loss of data ----- Page: 1 / 2\ Next: [Next page](https://www.getapp.com.au/software/104757/kaseya-bms?page=2) ## Links - [View on GetApp](https://www.getapp.com.au/software/104757/kaseya-bms) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-CL | | | es-CO | | | es-MX | | | fr | | | fr-BE | | | fr-CA | | | nl | | | nl-BE | | | pt | | | pt-PT | | ----- ## Structured Data