--- description: Learn more about TenFold. We provide Australian business users the most detailed information on pricing, benefits, and disadvantages of software that will make your choice easier. image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png title: TenFold Reviews, Cost & Features | GetApp Australia 2026 --- Breadcrumb: [Home](/) > [Customer Service Software](/directory/231/customer-service/software) > [TenFold](/software/104701/tenfold-sales-dialer) # TenFold Canonical: https://www.getapp.com.au/software/104701/tenfold-sales-dialer Page: 1 / 7\ Next: [Next page](https://www.getapp.com.au/software/104701/tenfold-sales-dialer?page=2) > Tenfold NextGen CTI enables companies to increase productivity, improve customer experience \& make better business decisions with useful data. > > Verdict: Rated **4.7/5** by 143 users. Top-rated for **Likelihood to recommend**. ----- ## Overview ### Key benefits of TenFold • Easy implementation Tenfold works with CRMs seamlessly so you immediately benefit without the need to change your current IT infrastructure. • Increase productivity Eliminate inefficient tasks that plague many client-facing teams. With Tenfold, sales, support and service teams use their time to focus on customers and prospects instead of spending a chunk of their day performing administrative tasks. • Great customer experience Tenfold arms your sales, support and service teams with contextual customer information for each call so they can provide the best customer experience. • Make better business decisions Make the most informed business decisions as Tenfold logs all call data into CRM, increasing data integrity and data volume without needing to rely on personnel to manually log the details of each customer interaction. ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.7/5** | 143 Reviews | | Ease of Use | 4.8/5 | Based on overall reviews | | Customer Support | 4.8/5 | Based on overall reviews | | Value for Money | 4.7/5 | Based on overall reviews | | Features | 4.6/5 | Based on overall reviews | | Recommendation percentage | 90% | (9/10 Likelihood to recommend) | ## About the vendor - **Company**: Tenfold - **Founded**: 2014 ## Commercial Context - **Pricing Details**: Customers need to contact us for pricing details. - **Target Audience**: 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Android (Mobile), iPhone (Mobile), iPad (Mobile) - **Supported Languages**: English - **Available Countries**: Australia, Brazil, Canada, China, Germany, India, Japan, Mexico, United Kingdom, United States ## Features - API - Activity Dashboard - Activity Tracking - Blended Call Center - By-Extension Reporting - CRM - Call Center Management - Call Duration - Call Logging - Call Monitoring - Call Recording - Caller ID - Campaign Management - Channel Management - Collaboration Tools - Computer Telephony Integration - Contact Management - Customer Database - Customizable Fields - Dashboard ## Integrations (11 total) - 3CX - Asterisk - ConnectWise PSA - HubSpot Marketing Hub - Keap - NetSuite - Propertybase Salesforce Edition - Salesforce Sales Cloud - SugarCRM - Vonage Business Communications - Zendesk Suite ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat ## Category - [Customer Service Software](https://www.getapp.com.au/directory/231/customer-service/software) ## Related Categories - [Customer Service Software](https://www.getapp.com.au/directory/231/customer-service/software) - [Call Accounting Software](https://www.getapp.com.au/directory/274/call-accounting/software) - [Telephony Software](https://www.getapp.com.au/directory/294/telephony/software) - [Sales Force Automation Software](https://www.getapp.com.au/directory/338/sales-force-automation/software) - [Lead Management Software](https://www.getapp.com.au/directory/339/lead-management/software) ## Alternatives 1. [Bitrix24](https://www.getapp.com.au/software/90602/bitrix24) — 4.2/5 (984 reviews) 2. [Five9](https://www.getapp.com.au/software/91276/five9) — 4.2/5 (481 reviews) 3. [Ricochet360](https://www.getapp.com.au/software/127955/ricochet) — 4.8/5 (82 reviews) 4. [Agile CRM](https://www.getapp.com.au/software/102073/agile-crm) — 4.1/5 (524 reviews) 5. [PhoneBurner](https://www.getapp.com.au/software/102341/phoneburner) — 4.8/5 (176 reviews) ## Reviews ### "Great program that has allowed our company to improve tenfold" — 5.0/5 > **Belynda** | *12 September 2017* | Internet | Recommendation rating: 10.0/10 > > **Pros**: The best part of tenfold is the option that is allowed within the program. With these additional options, it has allowed our company to improve on our call time and response time. > > **Cons**: The only problem i have is on occasion when the system goes down, but we have a fast response time when working with tenfold to get the program up and running again. ----- ### "Best thing for sales since sliced bread" — 5.0/5 > **Andrew** | *12 September 2017* | Financial Services | Recommendation rating: 9.0/10 > > **Pros**: The ability for the entire sales floor to streamline their calls day to day makes the entire process incredibly easy. Coming from a company that did not have this product to here is like night and day. > > **Cons**: Occasionally Tenfold will be delayed or stop altogether. Easy fix of manually logging out and back in. ----- ### "Its a great set up and I like the function of it and how simple it is." — 3.0/5 > **Verified Reviewer** | *18 May 2018* | Internet | Recommendation rating: 10.0/10 > > **Pros**: I like the simplicity of it and easy to use and navigate. Makes it quick to log notes and put information in. > > **Cons**: The one thing is hard for me is that sometimes the buttons don't work and it makes it difficult to log your calls. > > Makes my job easier and simple to get my tasks done each day. ----- ### "Ease of use, good support." — 5.0/5 > **Luis Miguel** | *29 August 2017* | Information Technology & Services | Recommendation rating: 10.0/10 > > **Pros**: Saves time by at least 20% Auto logs calls and notes Logged calls can be custom on SFDC (Lead, contact, opp, acct) Good metrics and data from previous activities. > > **Cons**: I think they can focus on new Sales Enablement tools but the call tools that I currently use are great\! ----- ### "Helps me organize and keep track of my conversations" — 5.0/5 > **Scarlett** | *29 December 2017* > > **Pros**: I can record details of my phone conversation which are then saved to my Salesforce on that customer's account. It is very easy to use and helps me keep track of everything going on with each customer. > > **Cons**: Tenfold shows all of the contacts associated with every incoming and outgoing call. Sometimes I accidentally select the wrong contact, and there is no back button for me to go back and select a different contact. ----- Page: 1 / 7\ Next: [Next page](https://www.getapp.com.au/software/104701/tenfold-sales-dialer?page=2) ## Links - [View on GetApp](https://www.getapp.com.au/software/104701/tenfold-sales-dialer) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-CL | | | es-CO | | | es-MX | | | fr | | | fr-BE | | | fr-CA | | | nl | | | nl-BE | | | pt | | | pt-PT | | ----- ## Structured Data