--- description: Learn more about Genesys Cloud CX. We provide Australian business users the most detailed information on pricing, benefits, and disadvantages of software that will make your choice easier. image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png title: Genesys Cloud CX Reviews, Cost & Features | GetApp Australia 2026 --- Breadcrumb: [Home](/) > [Call Centre Software](/directory/275/call-center/software) > [Genesys Cloud CX](/software/104597/genesys-cloud) # Genesys Cloud CX Canonical: https://www.getapp.com.au/software/104597/genesys-cloud Page: 1 / 12\ Next: [Next page](https://www.getapp.com.au/software/104597/genesys-cloud?page=2) > Genesys Cloud CX cloud contact centre lets you differentiate faster, adapt easier, and architect better with an all-in-one composable modern architecture > > Verdict: Rated **4.3/5** by 262 users. Top-rated for **Likelihood to recommend**. ----- ## Overview ### Key benefits of Genesys Cloud CX • An intuitive interface allows you to set up your account, integrate with the systems you already use, and be up and running on the Genesys Cloud solution today—no complicated setup, and no training needed. • The Genesys Cloud platform gives you a robust environment architected to grow with you and the needs of your customers. • Built from the start to be omnichannel, Genesys Cloud follows the conversation everywhere—so you always have the data you need to respond quickly. ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.3/5** | 262 Reviews | | Ease of Use | 4.4/5 | Based on overall reviews | | Customer Support | 4.0/5 | Based on overall reviews | | Value for Money | 4.1/5 | Based on overall reviews | | Features | 4.2/5 | Based on overall reviews | | Recommendation percentage | 80% | (8/10 Likelihood to recommend) | ## About the vendor - **Company**: Genesys - **Location**: Daly City, US - **Founded**: 1990 ## Commercial Context - **Starting Price**: $98.00 - **Pricing model**: Per User - **Pricing Details**: Genesys Cloud 1: $98AUD per user, per month (annual payment available) Genesys Cloud 2: $143AUD per user, per month (annual payment available) Genesys Cloud 3: $182AUD per user, per month (annual payment available) Hourly pricing also available. Prices listed are per named user, billed annually. - **Target Audience**: 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Windows (On-Premise), Linux (On-Premise), Android (Mobile), iPhone (Mobile), iPad (Mobile) - **Supported Languages**: Chinese, Dutch, English, French, German, Italian, Japanese, Korean, Norwegian, Polish, Portuguese, Spanish, Swedish, Thai, Traditional Chinese, Turkish - **Available Countries**: Argentina, Australia, Belgium, Bolivia, Brazil, Cambodia, Canada, Chile, Colombia, Costa Rica, Cuba, Czechia, Denmark, Dominican Republic, Ecuador, El Salvador, Falkland Islands, Finland, France, French Guiana and 36 more ## Features - @mentions - AI Copilot - AI/Machine Learning - API - Access Controls/Permissions - Activity Dashboard - Activity Monitoring - Activity Tracking - Agent Interface - Alerts/Escalation - Alerts/Notifications - Answering Machine Detection - Approval Process Control - Archiving & Retention - Assignment Management - Attendance Management - Auto-Dialer - Automated Routing - Automatic Call Distribution - Automatic Outbound Dialer ## Integrations (17 total) - Brightmetrics CCaaS Analytics - Epic - Google Workspace - Jenkins - Latitude by Genesys - Microsoft Azure - Microsoft Entra ID - OneLogin - Oracle Service - Ping Identity - Pivotal Tracker - Salesforce Service Cloud - ServiceNow - UserVoice - Verint Workforce Management ... and 2 more integrations ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat ## Category - [Call Centre Software](https://www.getapp.com.au/directory/275/call-center/software) ## Related Categories - [Call Centre Software](https://www.getapp.com.au/directory/275/call-center/software) - [Telephony Software](https://www.getapp.com.au/directory/294/telephony/software) - [Contact Centre Software](https://www.getapp.com.au/directory/593/contact-center/software) - [Customer Engagement Software](https://www.getapp.com.au/directory/650/customer-engagement/software) - [Customer Service Software](https://www.getapp.com.au/directory/231/customer-service/software) ## Alternatives 1. [LiveAgent](https://www.getapp.com.au/software/91301/liveagent) — 4.7/5 (1754 reviews) 2. [Zendesk Suite](https://www.getapp.com.au/software/9448/zendesk) — 4.4/5 (4072 reviews) 3. [Ringover](https://www.getapp.com.au/software/117547/ringover) — 4.7/5 (859 reviews) 4. [Convoso](https://www.getapp.com.au/software/8280/cloud-predictive-dialer) — 4.5/5 (386 reviews) 5. [DialedIn CCaaS](https://www.getapp.com.au/software/104279/chasedata) — 4.8/5 (315 reviews) ## Reviews ### "Genesys Pure Cloud" — 4.0/5 > **Murat** | *29 April 2020* | Banking | Recommendation rating: 9.0/10 > > **Pros**: It is easy to use this product it is like a rock > > **Cons**: Price policies are not flexible and scalable. ----- ### "Good system for overall use" — 4.0/5 > **Liam** | *25 October 2024* | Insurance | Recommendation rating: 7.0/10 > > **Pros**: Modern features and omnicentre. Frequent patch updates. > > **Cons**: Lacks sophisticated outbound dialling. We require reverse priority so newest contact is highest priority but the system struggles with this. > > Largely positive. We have been disappointed with lack of sophistication for outbound dialling campaigns. Given our previous software could deliver this with ease ----- ### "Genesys review" — 3.0/5 > **Davida** | *24 March 2025* | Insurance | Recommendation rating: 9.0/10 > > **Pros**: the interactive face of listening and reading the transcript of calls > > **Cons**: malfunctioning issues with screen capture and transcript ----- ### "Great Product, Highly Recommended" — 5.0/5 > **Kris** | *20 August 2024* | Information Technology & Services | Recommendation rating: 8.0/10 > > **Pros**: The alignment of multiple communication channels makes managing our call center staff and monitoring customer interactions easily manageable in real time. > > **Cons**: The chat product is very rigid and not easily adapted to different business needs. > > We have had great success moving several departments to the product. Our customers have benefited from modern, streamlined communication channels. ----- ### "A good product that is getting better" — 4.0/5 > **Verified Reviewer** | *18 May 2021* | Insurance | Recommendation rating: 7.0/10 > > **Pros**: We love that the Genesys system provides us with a single system for all our customer interactions. We can handle inbound and outbound calls, chats, emails, and SMS. In addition, all the call recordings and call evaluations are in the same system (or will be when we are done rolling it out). > > **Cons**: I think Genesys has some work to do on enhancing the sorting and filtering capabilities with the various views. I also think there are some issues to work through on the workforce management side, like being able to see a forecasted service level without publishing schedules, or having time off buckets to name a few. > > Overall we have been pretty happy with the Genesys Cloud application. When we find things that are lacking, we are able to put in ideas for enhancements and some of those ideas have already been implemented. ----- Page: 1 / 12\ Next: [Next page](https://www.getapp.com.au/software/104597/genesys-cloud?page=2) ## Links - [View on GetApp](https://www.getapp.com.au/software/104597/genesys-cloud) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-CL | | | es-CO | | | es-MX | | | fr | | | fr-BE | | | fr-CA | | | nl | | | nl-BE | | | pt | | | pt-PT | | ----- ## Structured Data