LEAP

3.9 (276)
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LEAP is an all-in-one legal software solution for law firms.

Overall rating

3.9 /5
(276)
Value for Money
3.6/5
Features
3.8/5
Ease of Use
3.8/5
Customer Support
3.8/5

74%
recommended this app
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276 Reviews

Christopher D.
Christopher D.
Overall rating
  • Industry: Legal Services
  • Company size: 2–10 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 8.0 /10

A solid choice on case management and overall firm matter management system

Reviewed on 08/07/2021

Pros

It might take a bit getting used to and when first creating a matter it takes a lot of data input, but once you get through that it makes everything you do on that matter in the future faster and easier.

The forms generated pull from those data points and helps to speed up the process of writing everyday documents and even some motions in trial practice.

It is a good place to store large files are larger cases in the cloud so that they do not clutter your office.

Whenever I have an issue, customer support reaches out in the same day and resolves my issues.

Cons

I wish it handled a few more file extensions as some of our digital files would not upload correctly and we would need to reference such external media in addition to the use of LEAP to view everything on a certain matter.

Response from LEAP Legal Software

Thank you for your review of LEAP. Our team is glad to hear that your law firm is benefitting from LEAP's comprehensive case management and document/court form automation features. We greatly appreciate your feedback and we are constantly innovating LEAP to be the best legal software available for attorneys. We look forward to continuing our efforts to make LEAP a valuable asset for your law firm!

Karin
Overall rating
  • Industry: Law Practice
  • Company size: Self Employed
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

Leap

Reviewed on 01/02/2023

My assigned advisor, [sensitive content hidden], is helpful, knowledgeable and proactive - really...

My assigned advisor, [sensitive content hidden], is helpful, knowledgeable and proactive - really great source of support. Helpdesk can be less so and on one enquiry, they gave me the wrong answer to my query

Pros

The ability to convert documents to different formats, clear case management, option to put in critical dates and fee estimates

Cons

It can be a hit and miss finding the right guides to help

Alternatives Considered

Clio

Reasons for Switching to LEAP

number of features was far superior even though Clio is cheaper
Hasmik
Overall rating
  • Industry: Legal Services
  • Company size: 51–200 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 1.0 /10

Easy to use

Reviewed on 28/02/2024

Overall, happy with the software. It’s amazing how you can produce, arrange and keep all the...

Overall, happy with the software. It’s amazing how you can produce, arrange and keep all the documents in one place.

Pros

Easy to learn, navigate and obtain the information needed . Simple features such as being able to convert large amounts of documents into a single PDF document within seconds is so helpful.

Cons

Like any other software Leap has its flaws. Often won’t open Word or Excel documents that are saved onto Leap. Can not add any attachments from Outlook straight onto Leap ( it has to be added onto desktop then onto Leap, which can be time consuming). Other than that, I am happy with Leap.

Jessica
Overall rating
  • Industry: Law Practice
  • Company size: 2–10 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 7.0 /10

Great Product

Reviewed on 27/07/2022

LEAP has been a great tool so far for our firm. There are a lot of features and capabilities we are...

LEAP has been a great tool so far for our firm. There are a lot of features and capabilities we are not taking full advantage because we are still in the beginning stages, but I see the potential. It is exciting to work with LEAP and see the efficiency help our firm grow and focus on other areas and not on tasks that can easily be automated.

Pros

LEAP allows you to customize your matters and templates and reduces time in various case areas. Their customer service is excellent, they are always available to help with any issues and/or look into the issue and guide you to the solution. I like the LEAP is constantly improving and cares about how the product can be an asset to law firms. They take the time to review suggestions and always work with you to improve not just the software but how our firm can take advantage of every feature to improve the quality of our cases and time.

Cons

Sometimes the software has glitches, but LEAP always fixes the issue right away, so it's not too much of a burden. The other feature that would be great is if LEAP allowed you to edit expenses once entered. The operating account feature could be a little more flexible with entries because you cannot make any edits once you hit save. Our previous software allowed us to make description edits and even transaction edits when it was time to submit an invoice to the court.

Alternatives Considered

Clio

Reasons for Choosing LEAP

Case file and template features that previous software did not offer.

Reasons for Switching to LEAP

We knew more practitioners in our area using LEAP, and it had great features.

Response from LEAP Legal Software

Hi Jessica,

Thank you for your recent review of LEAP Legal Software.

We are glad to hear that your firm is benefiting from the LEAP ability to customise matters and templates as well as to reduce time in various case areas. We appreciate and welcome all feedback so that we can continue to make our software the best practice management solution available for all small law firms.

We are committed to making our software an asset for your firm and thanks for the suggestions on edit functionality.

Jonty
Overall rating
  • Industry: Legal Services
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 8.0 /10

The best CMS available

Reviewed on 16/09/2021

Pros

LEAP is reliable, functional and easy to use. It is as simple as that.

Cons

There are some efficiency points that could be included. Development seems to have focused on certain areas at the detriment of others e.g. conveyancing vs disputes. Some features may have not been thoguht through for use in practice.

Alternatives Considered

Clio

Reasons for Choosing LEAP

Osprey was woeful in every regard - unreliable (losing documents), difficult to use (hard to navigate) and inefficient (time recording was very convoluted). This is a function of it being entirely cloud-based which is to be avoided.

Switched From

Osprey Approach

Reasons for Switching to LEAP

Clio was too similar to Osprey. Emis was being left behind.
LaSheena
Overall rating
  • Industry: Legal Services
  • Company size: 2–10 Employees
  • Used Daily for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 3.0 /10

The idea is there but the follow-through needs some work

Reviewed on 28/01/2023

Overall Leap is a mixed bag. While the features they do have are robust. Several of the features...

Overall Leap is a mixed bag. While the features they do have are robust. Several of the features that are advertised are not operational for US clients.I'm also concerned, and that you are required to stay in a trial period for "6 months" from the date of installation. And in order to be "eligible" to cancel the contract, you also have to have every user "actively engaged" with the software for the entire six month period or you can't be released from the contract. I should have realized that any entity that requires a mandatory "trial" period has a reason. This is very disheartening, because I honestly think in 4 or 3 years the software may be usable.All in all I feel like LEAP CRM over promises but under performs, and the lengthy duration of the trial period strongly indicates that they are aware of the problems.

Pros

The contact and matter cards are the best part of the CRM.

Cons

I disliked that several of the advertised features were not actually included once I already signed into a multi-year contract. Under the contract we were supposed to have immediate access to the client portal, it took over 6 weeks for the portal to be "setup." This resulted in a weird state of limbo regarding the transition. I also had concerns that they advertised a workflow procedure, but once we tried to use the workflow we were informed that it was only available in the UK, and no one could provide an estimate regarding when it would be available in the US. I'm also concerned that they require a third party to install the applications. Although the installation took about 15 minutes for each computer, the installer stayed active in one our firm computers for over 12 hours. When we asked about this potential data breach concern, no one followed up with us for weeks, then we were told "its ok nothing happened." That is a serious data breach issue.

Response from LEAP Legal Software

Hi LaSheena,

Thank you for your recent review of the LEAP legal practice productivity solution. The LEAP agreement is structured to provide users with long-lasting pricing security to ensure we can build a strong partnership with law firms while delivering ongoing efficiency and value to our users. LEAP employees and our certified independent consultants are subject to strict contractual obligations to protect client confidentiality. We perform over 300 transitions a year from over 20 software products to provide a personalized, seamless, secure, and efficient transition process with the individual law firm's best interest in mind.

As you mentioned, LEAP offers many robust features to ensure you have everything you need to run a law firm in one solution. You can access free ongoing support for all features through the User Portal to ensure you and your staff get the most out of the legal practice productivity solution. You can access the User Portal here: https://bit.ly/3FkiMNV. Thank you again for your feedback, and we hope these resources help LEAP provide additional value to your law firm!

Tonya
Overall rating
  • Industry: Law Practice
  • Company size: 2–10 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Review for LEAP July, 2021

Reviewed on 13/07/2021

My experience with LEAP has been wonderful. There has never been a time that I have reached out...

My experience with LEAP has been wonderful. There has never been a time that I have reached out that someone has not helped me. They really have been patient and kind with me.

Pros

There are so many things I like about leave. It really is hard to pick one thing. I would say being able to do almost everything through LEAP. I also love being able to work at home when I need too. It's GREAT!

Cons

I know that they are continuing to work on this issue, but getting forms for our State and making different types of Law this is more familiar with our office. For example we do a lot of mediation.

Response from LEAP Legal Software

We appreciate your wonderful feedback. Our team is glad to hear that LEAP is allowing you to manage your entire practice, and from home when needed! At LEAP, we are committed to innovating our software, helping law firms save time and make more money. We are happy to see that LEAP is a valuable asset to your law firm!

James
Overall rating
  • Industry: Law Practice
  • Company size: 2–10 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 0.0 /10

Lots of Promises but Subpar execution

Reviewed on 13/07/2021

Productivity has increased in many areas, but is offset by the deficiencies in the billing,...

Productivity has increased in many areas, but is offset by the deficiencies in the billing, calendaring, and phone messages which create additional work for the staff. When we were having major billing issues, they did send somebody to the office to follow up and get feedback, some of which has since been implemented and had made the billing process much less cumbersome.

Pros

Document automation and forms for various areas of practice increase productivity.

Cons

Billing system feels incomplete, calendaring in this program is basically non-existent as Outlook is where the calendar is stored. The calendaring has caused many issues and resulted in missed appointments. Additionally, there is no dedicated section for phone messages and makes it difficult for the attorneys to check messages without bouncing from file to file and reading the "comment" which contains a phone message.

Reasons for Choosing LEAP

Promises of streamlining our office management and increasing productivity without having to overhaul our system. Amicus refused to update our software unless we purchased a new server.

Switched From

Amicus Attorney

Reasons for Switching to LEAP

LEAP seemed like a strong fit for the firm, but unfortunately the software has not lived up to the expectations that were set and it feels very incomplete in many areas.

Response from LEAP Legal Software

Thank you for taking the time to review LEAP. Our team is glad to see that your firm has increased productivity and is benefiting from LEAP's document and court form automation. We would like to hear more about some of the challenges you are facing. Please contact one of our LEAP Practice Management Advisors by emailing [email protected]. We look forward to meeting with you soon. In the meantime, you can also learn more about how to use LEAP efficiently with our Remote Training Catalog: https://bit.ly/2OhdXwO.

Kristin
Overall rating
  • Industry: Law Practice
  • Company size: 2–10 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Likelihood to recommend 5.0 /10

The Good, Bad and Ugly

Reviewed on 08/07/2021

Pros

We had never had a cloud based management system before, so considering that we made this change within the year of the pandemic hitting, the value to that feature is priceless; you can print directly to LEAP; easy integration with outlook (even though Outlook itself is not my favorite); The staff tries to be very helpful, although they do not always follow up if they dont have any answers for you; Leap has a few versions of docs that we feel are improvements over what we were using; Billing features.

Cons

We are in Massachusetts and cannot access E-File features with the courts through Leap; The system has lost address information and the capability to input it into many of our contact cards; Many document fields are inadequately set-up (maintain default names, refuse to accept checked boxes, skip sections); Invoices are confusing and do not specify the funds are received from retainers; invoices do not have a feature which specifies who has generated the billable hours (name of legal team member); does not show size of documents; not user friendly with copy/paste feature; only connects to one singular Quickbooks account (so you cannot interface with both operating and IOLTA accounts).

Response from LEAP Legal Software

Thank you for taking the time to review LEAP. Our team welcomes all feedback so that we can continue to improve our software. We're glad to see that your firm is benefitting from LEAP's remote accessibility, billing features, and integrations. We would like to speak with you more about some of the challenges your firm is facing. Please email [email protected] to connect with your dedicated Practice Management Advisor. We will be able to address many of these challenges including adding timekeeper information to an invoice, copy/paste shortcuts, and showing funds received from the retainer. You can also find a lot of great training resources in our Remote Training Resources Catalog here: https://bit.ly/2OhdXwO.

Dora
Overall rating
  • Industry: Legal Services
  • Company size: 2–10 Employees
  • Used Daily for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

LEAP REVIEW

Reviewed on 08/07/2021

My overall experience with LEAP is a great experience. Everyone that I have been in contact with...

My overall experience with LEAP is a great experience. Everyone that I have been in contact with has been extremely helpful in everyway and very professional

Pros

I love that the mobile app for LEAP looks and performs as if you were at your desktop computer. I also find that the time entries and billing aspects could not get any easier.

Cons

What I am not liking about LEAP is when in LEAP and prepare an e-mail to anyone, it is not obvious where the subject line is pulling from. As I am a new user, I am currently waiting on my next training to use this feature because I find it more difficult to have the program put in an incorrect subject line and then have to change it every time I prepare a new e-mail. I would prefer that when entering information into LEAP that it say "e-mail subject line" or something that indicates where LEAP automatically gets this information from.

My second con is that we are an insurance defense firm LEAP assumed that we were a plaintiff firm. What that means is that now I must go into each of our cases and change the information as our "client" is not the plaintiff.

Alternatives Considered

Time Matters and Clio

Reasons for Choosing LEAP

We wanted a more detailed and mobile friendly cloud based program. PCLaw has a cloud based program but that I was not the program we were using.

Switched From

PCLaw

Reasons for Switching to LEAP

Because Lexis gave LEAP a great review.

Response from LEAP Legal Software

We greatly appreciate your review of LEAP Legal Software. We are glad to see that your law firm is benefiting from LEAP's mobile app and time recording and billing features. Your training should help you learn even more efficiencies with LEAP. In the meantime, you can also download our Remote Training Catalog: https://bit.ly/2OhdXwO. We look forward to continuing our efforts to make LEAP a valuable asset for your law firm!

Nurul
Overall rating
  • Industry: Law Practice
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 0.0 /10

Not suitable to litigation practice and most fixes are costly add-on apps

Reviewed on 23/10/2020

It is a very frustrating and very expensive system. It is a frankenstein system - just loads script...

It is a very frustrating and very expensive system. It is a frankenstein system - just loads script bolted together to make it work but not much of it (besides the document) works very well.
There is no workflow - that costs extra £495 per month
There is a 73% price hike and most things are additional extras
You cannot create own specific critical dates to create any workflows
Cannot have workflow out of the box#
Need Xero for office accounting - extra costs

Pros

Leap has a very good document library which is why we initially selected leap. However, this is probably the best feature.

Creating templates is also easy as is some of the accounts features. However, it does not have a general accounting facility - so you'll be paying extra to Xero for that.

Cons

Tasks - it is heavily reliant on MS Outlook. If you do litigation, imagine note being able to access or edit tasks allocated to one of your fee earners and that fee earner is off. What do you?

When it comes to diarising tasks, you will be spending more time accepting assigned tasks than actually earning any fees. As an example, on a litigated matter i could have up to 20 directions that i need to comply with. my assistant will set a 14, 7, 2 and on the day reminder (this is a laborious task in Leap). thats 4x20 (80 tasks). i then receive 80 emails i need to open, accept and save (imagine how long that takes). The task is then saved in my out look tasks. No one else can access or edit or delete. This is stuck in outlook and in the matter!

So if i leave - and i have 100 files, thats 800 tasks that no one can access - they will have to troll through the file and set the tasks again. You see the problem! we learnt the hardway.

There is no adequate reporting - so you want to find out how many files you have with a particular supplier/referrer. You can find that out but you can export that into excel . you want to run that report - a third party app will cost you more.

Response from LEAP Legal Software

Thank you for your review. However, this Capterra page is for LEAP Legal Software available in the United States. We work hard globally to address and respond to feedback from our users. Please visit the LEAP UK Community site (community.leap.co.uk) for local support for your version of the software.

Donald
Overall rating
  • Industry: Law Practice
  • Company size: 2–10 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

Great Application, but Expect to Endure a Learning Curve

Reviewed on 09/07/2021

For a while i felt like i had been given a jet plane, but could do no more than push it down the...

For a while i felt like i had been given a jet plane, but could do no more than push it down the runway. After learning how to "fly," it has been a great improvement to our office.

Pros

Billing and Time-Keeping are Excellent features. You will bill more hours and be much better equipped to keep track of your time

Cons

Huge learning curve. But well worth it.ime

Response from LEAP Legal Software

Thank you for taking the time to review LEAP. Our team greatly appreciates your feedback and we are glad to see that your firm is benefiting from LEAP's billing and instant time recording features. You can learn more about LEAP's comprehensive features by downloading our Remote Training Catalog: https://bit.ly/2OhdXwO. We look forward to continuing our efforts to make LEAP a valuable asset for your law firm!

Andros
Overall rating
  • Industry: Legal Services
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Fantastic Practice Management Software

Reviewed on 16/09/2021

Have used Leap for a few years now for our Criminal defence firm and cannot fault it in any way....

Have used Leap for a few years now for our Criminal defence firm and cannot fault it in any way. Very user friendly and does not require much training or getting use to. Always promptly updated to take into account of the constantly changing criminal rates! Our client success manager, [SENSITIVE CONTENT], is always reaching out to ensure everything is in order and that the service is first rate. A pleasure to do business with Leap, in these difficult times, and especially a pleasure dealing with [SENSITIVE CONTENT].

Pros

Leap is easy to use and integrates perfectly for your firm, whatever size. Great online support service available.

Cons

I cannot fault Leap. I have had no issues whatsoever.

Alternatives Considered

Clio

Reasons for Choosing LEAP

Proclaim was very difficult to use

Reasons for Switching to LEAP

I had already been with Leap and the system had no faults. Although Clio may have been slightly cheaper, I was happy to pay for a service I was happy with.
Christopher
Overall rating
  • Industry: Legal Services
  • Company size: 51–200 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Great functionality, very robust, no set up fees either. great for smaller practices under 30...

Reviewed on 18/07/2023

helped my firm obtain about a 26% increase in productivity which amounted to a massive bottom line...

helped my firm obtain about a 26% increase in productivity which amounted to a massive bottom line savings

Pros

integrates perfectly with word and outlook as if you can't notice the difference but the relevant buttons are there

Cons

cant use on mac unless you install parallel or bootcamp

Response from LEAP Legal Software

Hi Christopher, thank you for your recent review of LEAP. We are glad to hear that the LEAP legal practice productivity solution has improved productivity for your firm with its seamless Microsoft 365 integration.

We greatly appreciate your feedback and continued partnership!

ERIC
Overall rating
  • Industry: Legal Services
  • Company size: 2–10 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 5.0 /10

LEAP review

Reviewed on 09/11/2023

Pros

[sensitive content hidden] is great at document automation

Cons

Support is all on the web.....hard to get a human voice

Response from LEAP Legal Software

Hi Eric, we strive to provide all customers with an exceptional and efficient customer service. We appreciate all feedback and recommend that you contact [email protected] so your dedicated LEAP Practice Management Advisor can help you resolve any issues in a timely manner. Thank you for your review!

Kayren
Overall rating
  • Industry: Consumer Services
  • Company size: Self Employed
  • Used Weekly for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 7.0 /10

User friendly

Reviewed on 28/06/2023

The product is easy to use and does save a lot of time.

The product is easy to use and does save a lot of time.

Pros

There are lots of forms in the library to choose from, time keeping software, easy to use and the online support system is great.

Cons

The only thing i dont like its very costly.

Response from LEAP Legal Software

Hi Kayren, thank you for your recent review of LEAP. We are glad to hear that the LEAP legal practice productivity solution has improved efficiency for your firm with simplified document assembly and management. We greatly appreciate your feedback and continued partnership!

Katie
Overall rating
  • Industry: Law Practice
  • Company size: 11–50 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

Law Connect Demonstration Follow Up

Reviewed on 16/03/2023

Pros

The meeting with Kudzai was really informative and the system has many advantages, which were well explained by Kudzai.

Cons

They were just a few things we felt that the system was lacking with law connect: 1. The inability to send emails out of the law connect system and the fact that all documents would be in different places. So, only attachments to client's would be on law connect but the emails would be elsewhere. It would be useful if you could also send all things from one place on the law connect app so that it is easy for us and the clients. 2. Unable to open downloads on the law connect app, would have to be in leap.

Julie
Overall rating
  • Industry: Law Practice
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Leap Review

Reviewed on 06/03/2023

Great case management system. If there have been any issues Leap Support is always on hand to...

Great case management system. If there have been any issues Leap Support is always on hand to quickly resolve the issue.I use Xero Accounting System alongside Leap which is a great feature.

Pros

Easy to use, works alongside our accounts system and good value for money.

Cons

Nothing I've come across that I don't like.

Carol
Overall rating
  • Industry: Legal Services
  • Company size: 2–10 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 3.0 /10

Not quite sold

Reviewed on 08/07/2021

There was not sufficient training to get up and running. Thankfully, customer service is readily...

There was not sufficient training to get up and running. Thankfully, customer service is readily available and, for the most part, easy to work with.
From the office management side, I believe PC Law does a better job of handling billing and accounting. At this point, I am still learning the system and making adjustments, so, hopefully, I will gain some appreciation going forward.
We are a small firm located in Iowa. I don't think some of the features/selling points apply to a) a small firm and b) an Iowa firm - for example: why isn't Probate or Estate a choice for Matter Type?

Pros

Customer support is top notch - accessible and knowledgeable.
LEAP does a nice job of organizing clients and allowing us to search for clients.
I appreciate that all documents can be saved right in the matter and that emails sent from within the program are saved in the matter.
We are a smaller firm, so there are several features that we don't need/use.
Balancing the trust account is a breeze!

Cons

I would like a client's phone number to be more readily accessible. Why can't it be displayed on the Details & Correspondence tab when the matter opens?
I prefer to have the billing and accounting in one place. While on the surface, it seems a nice feature to "push" to QuickBooks online, it is confusing as LEAP is pushing transactions while QBO is pulling transactions from the bank account. Balancing the operating account is cumbersome and time consuming.
While I appreciate being able to save emails in the matter, I don't like that it saves EVERY reply or forward thereafter. I should be able to choose whether or not the ensuing emails are saved.

Response from LEAP Legal Software

Thank you for taking the time to review LEAP. We're glad to see that your firm is benefitting from LEAP's centralized client management, document automation, and trust accounting features. We would like to speak with you more about the challenges your firm is facing with balancing your operating account. Please email [email protected] to connect with your dedicated Practice Management Advisor. You can also find a lot of great training resources in our Remote Training Resources Catalog here: https://bit.ly/2OhdXwO. We greatly appreciate your feedback. We are constantly innovating LEAP to accommodate all major areas of practice and look forward to making LEAP a valuable asset to your firm.

Rebecca
Overall rating
  • Industry: Law Practice
  • Company size: 2–10 Employees
  • Used Daily for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Pulled the trigger after 1.5 years of indecision. Well worth it.

Reviewed on 14/09/2021

The people I have worked with have been awesome. [SENSITIVE CONTENT] is my favorite person this...

The people I have worked with have been awesome. [SENSITIVE CONTENT] is my favorite person this year. It has been stressful starting a firm from my father's old firm, to creating a web page that's going to put me over the edge to really using something I've wanted to use for years. LEAP can do more than I expected, which saves me time away from my kids and my family and keeping track of it all in one place. [SENSITIVE CONTENT] may be one of the most patient individuals I've worked with. It's put me at ease.

Pros

Creating matters, attaching documents and emails to the matter, keeping a string of notes is key, as opposed to pulling the file. I want to pull the file less by being more diligent in using the software. Will be nice to communicate and transfer date with the program. I think that will be key with future generations.

Cons

The integration was a pain, but it was on my side with Time Matters and my computer company. That was a me and not you thing.

When you create a matter and even when I chose the areas of law that I practice some of it was not there and we have to force the program by entering a type of law differently. For instance, it took us awhile to figure out how to enter Estate Administration which is the main thing I do. Most lawyers in PA and I suspect elsewhere use the Decedent's Name to identify and find the file. LEAP does not and you have to remember the name of the Executor for a search. If they don't have the same name, I think we had to do something a little different. For criminal matters there are some simple areas that aren't an option.

It seems like some fields we don't need and some would be more helpful, if they were available. The one that comes to mind is the Sale of Real Estate.

Response from LEAP Legal Software

Hi Rebecca , thank you for your review of the LEAP legal practice productivity solution. We appreciate your feedback, and we are happy to see that your firm can be more time efficient from using our software. As you continue to expand your knowledge of the software, we recommend using the LEAP User Portal to access training, learning, and support resources like LEAP University, Help Center, HelpDesk, and your dedicated Practice Management Advisor. You can access the User Portal here: https://bit.ly/3FkiMNV. Thank you again for your review and we hope these resources help LEAP provide additional value to your law firm!

Brenda
Overall rating
  • Industry: Law Practice
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Leap - excellent product and ease of use

Reviewed on 17/09/2021

Starting up with Leap and doing the change over was stressful, I would suggest that anyone who is...

Starting up with Leap and doing the change over was stressful, I would suggest that anyone who is changing to Leap would keep their old Case Management licence running for at least 3 months after the change over in case there is something that has been brought across incorrectly it just helps. When we started with Leap we did this and it worked out perfectly for us. Once we transferred over we got all the help and training we needed from Leap which was great and is on-going. Using Leap is very easy and we are planning on updating our training soon just to get to grips with the new options available in Leap. I have to say the support with Leap is brilliant, you can go on the Leap website/community page and put in your problem there and if there isn't a solution in that you can just email Leap support and they will be back to you, most times within the day but sometimes the next day but they are great at helping us.

Pros

When using the case management it is so easy to use from start to finish on a file, opening, setting up folders, using precedents, setting up cards for businesses and people. Also when posting funds received or disbursed is so easy and using it in conjunction with Xero for Office Accounts.

Cons

The only negative I would say is that there is no option for a telephone message on a Client's file. I have been directed to use the New Comment tab but this isn't at all helpful for telephone messages, you fill them in and they "eventually" get to the person they are for, also the notifications come up for everyone in everyone's notification lists which is time wasting. In our business Telephone Messages are critical to receive immediately and if there was a proper tab for Telephone Messages on a Client's file which would flash up to the fee earner that would be better as they would immediately know about the call and also it would be recorded on the file

Deborah
Overall rating
  • Industry: Law Practice
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Excellent product

Reviewed on 17/09/2021

the billing features are outstanding. the support is exceptional

the billing features are outstanding. the support is exceptional

Pros

The Leap Support team is outstanding. The learning curve is steep for the software, but once you learn it, together with the outstanding support and availability of the support team, it is invaluable.

Cons

the learning curve was rather difficult, although, in fairness, we were learning remotely and at the very beginning of the covid shutdown.

Alternatives Considered

Time Matters and Clio

Reasons for Choosing LEAP

it was time.

Response from LEAP Legal Software

Hi Deborah, thank you for taking the time to review the LEAP legal practice productivity solution. We are thrilled to hear that your firm is benefiting from our software as well as our support team. Our customer service team prides themselves on world-class assistance and are committed to helping law firms like yours save time and make more money. As you continue to expand your knowledge of the software, we recommend using the LEAP User Portal to access training, learning, and support resources like LEAP University, Help Center, HelpDesk, and your dedicated Practice Management Advisor. You can access the User Portal here: https://bit.ly/3FkiMNV. We appreciate your feedback and continued partnership!

Christine
Overall rating
  • Industry: Law Practice
  • Company size: Self Employed
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 4.0 /10

Program ia good, renewal is shady

Reviewed on 20/12/2022

I liked the software up until I had to renew. I had a few glitched along the way no big deal. My...

I liked the software up until I had to renew. I had a few glitched along the way no big deal. My contract was with LEAP and was taken out of my account monthly. When I went to renew my contract, I was never told that the renewal was being farmed out to a third party finance company. I found out when I got an alert on my credit, I looked into it and contacted them who told me that this was for my LEAP renewal. Now some financial company who I have no idea about has my banking information because LEAP gave it to them, I get numerous emails from them trying to sell me services. DO not get involved with this company. They are not transparent and to my belief are devious.

Pros

At first it was good, helps a lot but the renewal is the problem

Cons

I liked the software up until I had to renew. the renewal was inappropriate and possibly fraudulent.

Response from LEAP Legal Software

Hi Christine, thank you for your review. We appreciate and welcome all feedback from our clients. The LEAP renewal agreement is structured to financially streamline the subscription process while providing ongoing efficiency and value to our users. We understand your frustration and will be contacting you to provide some additional details around the renewal process to clear up any confusion and find a solution that works for your firm. In the meantime, please feel free to reach out to us directly in the LEAP User Portal or contact your consultant. Thank you for your feedback and we look forward finding a solution together.

Jacqui
Overall rating
  • Industry: Law Practice
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

We love LEAP

Reviewed on 22/03/2022

Very good - evaluating fixed fees against time spent, bill preparation, forms easily accessible and...

Very good - evaluating fixed fees against time spent, bill preparation, forms easily accessible and templates are easy to create and modify

Pros

it's just so user friendly and the "how to" articles are very helpful.
it's integrates brilliantly with Xero.
Info Track is a real time saver for conveyancers and cuts down the accounts work in reconciling the LR account - also far less likely to miss picking up a search on a bill.
the integration with the forms is also fantastic
the "print to LEAP" feature also saves a lot of time

Cons

create or tailor own reports would be useful
when attaching forms to emails, it would be good to have them running from new to old within the folder
create own work types
it's a shame LEAP ties you into a 3 year renewal deal.

Linda
Overall rating
  • Industry: Law Practice
  • Company size: 2–10 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Leap is not perfect but it could be.

Reviewed on 16/07/2021

I actually love it. It has bern indispensable for operating remotely in 2020 and beyond

I actually love it. It has bern indispensable for operating remotely in 2020 and beyond

Pros

Billing and time keeping, email, the mobile app, case and document management,

Cons

The lack of available categories for matter types tgst reflect aspects of real law practice in Illinois

Alternatives Considered

Clio

Reasons for Choosing LEAP

User unfriendly

Switched From

PCLaw

Reasons for Switching to LEAP

Leap was more comprehensive

Response from LEAP Legal Software

Thank you for your review of LEAP Legal Software. We greatly appreciate your feedback, and our team is glad to hear that your firm is benefiting from LEAP's billing, instant time recording, email integration, document automation, and client management features along with remote accessibility with the LEAP mobile app. We are constantly updating LEAP with pre-configured matter types, and we would like to speak with you more about your firm's areas of law. Please email [email protected] to connect with one of our LEAP Practice Management Advisors. We look forward to continuing our efforts in making LEAP a valuable asset for your law firm!