--- description: Learn more about PestPac. We provide Australian business users the most detailed information on pricing, benefits, and disadvantages of software that will make your choice easier. image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png title: PestPac Reviews, Cost & Features | GetApp Australia 2026 --- Breadcrumb: [Home](/) > [Field Service Management Software](/directory/255/field-service-management/software) > [PestPac](/software/104539/pestpac) # PestPac Canonical: https://www.getapp.com.au/software/104539/pestpac Page: 1 / 11\ Next: [Next page](https://www.getapp.com.au/software/104539/pestpac?page=2) > PestPac is a cloud-based software for pest control businesses which covers scheduling, routing, dispatching, materials management \& tracking, billing, and more > > Verdict: Rated **3.9/5** by 253 users. Top-rated for **Likelihood to recommend**. ----- ## Overview ### Key benefits of PestPac A module for tracking services in multi-unit buildings can be used for work in apartment buildings, hospitals, dormitories, and more. The executive dashboard gives users an overview of technician production, performance percentages and overall numbers, reports on budget and revenue, real-time lead pipeline progress, and daily business statistics summaries. A route optimization system analyzes appointments and finds optimal appointment slots for last-minute bookings, as well as optimizing planning across single and multiple days with dynamic route redistribution and multi-day appointment scheduling. Alerts can be sent automatically to users, in a variety of situations, including when a geofence (virtual perimeter) is crossed, if vehicles are used outside of their authorized hours, for harsh or excessive acceleration, braking, or cornering, and if a driver either breaks a posted speed limit or crosses a predetermined speed threshold. Customer feedback can be automatically requested by email, with users able to control the frequency of requests, and a reviews widget enables users to showcase positive reviews on their website. ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **3.9/5** | 253 Reviews | | Ease of Use | 3.6/5 | Based on overall reviews | | Customer Support | 3.9/5 | Based on overall reviews | | Value for Money | 3.7/5 | Based on overall reviews | | Features | 3.9/5 | Based on overall reviews | | Recommendation percentage | 70% | (7/10 Likelihood to recommend) | ## About the vendor - **Company**: WorkWave - **Location**: Neptune, US - **Founded**: 1984 ## Commercial Context - **Starting Price**: USD 1.00 - **Pricing Details**: PestPac offers two pricing plans for commercial and residential pest control: PestPac for enterprise-level businesses and PestPac Select for small to medium-sized businesses. Please contact PestPac for additional pricing information. - **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Android (Mobile), iPhone (Mobile), iPad (Mobile) - **Supported Languages**: English - **Available Countries**: Canada, United States ## Features - API - Activity Dashboard - Activity Tracking - Alerts/Notifications - Automated Scheduling - Barcode/Ticket Scanning - Billing & Invoicing - CRM - Calendar Management - Client Portal - Customer History - Customizable Fields - Customizable Reports - Customizable Templates - Dispatch Management - Drag & Drop - Electronic Payments - Electronic Signature - Email Management - Fleet Management ## Integrations (2 total) - QuickBooks Online Advanced - SalesRabbit ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - Chat ## Category - [Field Service Management Software](https://www.getapp.com.au/directory/255/field-service-management/software) ## Related Categories - [Field Service Management Software](https://www.getapp.com.au/directory/255/field-service-management/software) - [Service Dispatch Software](https://www.getapp.com.au/directory/520/service-dispatch/software) - [Pest Control Software](https://www.getapp.com.au/directory/1009/pest-control/software) ## Alternatives 1. [FieldRoutes](https://www.getapp.com.au/software/111327/pestroutes) — 4.2/5 (337 reviews) 2. [Briostack](https://www.getapp.com.au/software/112969/briostack) — 4.1/5 (69 reviews) 3. [RealGreen](https://www.getapp.com.au/software/2065992/service-assistant) — 3.9/5 (146 reviews) 4. [GorillaDesk](https://www.getapp.com.au/software/111023/gorilladesk) — 4.8/5 (274 reviews) 5. [Mira](https://www.getapp.com.au/software/2063192/mira) — 4.8/5 (30 reviews) ## Reviews ### "Best Choice for Medium to Large Companies" — 4.0/5 > **Chris** | *17 January 2020* | Consumer Services | Recommendation rating: 7.0/10 > > **Pros**: PestPac has a LOT of features, and they're always adding more. > > **Cons**: The interface is extremely dated, and not very user-friendly. Add-ons are often poorly integrated and take years to be properly updated for full functionality. The mobile timeclock for hourly employees is a good example; we still have to run reports from the old VRM interface, as PestPac proper is very limited for this kind of reporting. > > I cannot recommend PestPac for small companies, as there is another cloud product that is superior. For medium to larger companies, PestPac is still the best choice. ----- ### "It is an okay service." — 4.0/5 > **Ramon** | *19 November 2019* | Consumer Services | Recommendation rating: 5.0/10 > > **Pros**: I like how I can set up a recurring service. > > **Cons**: That is product is not at all easy to customize, the level of difficulty it is to get it customized with support, and the ease of use. You are constantly clicking around and having to go back to the beginning if you can't find what you were looking for. > > From a business stand point, it's tricky because not a lot of pest oriented programs provide this service, but the platform just feels very antiquated. There is plenty of room to grow, just would like to see it grow faster because in 7-8 years, it doesn't seem like much has changed. It's pretty much what I remember it to be. ----- ### "PestPac - How we feel after using for 3 years..." — 3.0/5 > **Jennifer** | *1 March 2019* | Consumer Services | Recommendation rating: 6.0/10 > > **Pros**: I like that I can do everything from send out estimates/leads to see my customer calls pop up on my screen, to hitting three buttons to run renewals. I like that I can get almost any data I need. I like that the customer support teams is very helpful, knowledgeable and friendly. PestPac offers a single solution to run a pest control and lawn care business. I like the levels of permission as a manager that I can give to my staff. I LOVE the task feature and the call features. I love that lead management is integrated with the set up and I don't have to enter information twice. I love the service set-up report. I love the collections module and the way it helps me track customers that are over 120 days past due and is integrated directly with ARM. > > **Cons**: The main reason we are even considering switching from PestPac is because I cannot bill on a subscription basis from the account. Meaning, if I set up 2 payment plans - because my customer has 2 different services with my company (ie. pest and lawn) that when on autobill it charges my customers twice. This is a nightmare\!\! We have lost customers because they don't understand why we can't give them one monthly price and bill them 1 time per month. I want PestPac to be able to look at the bill to account and allow me to set up a payment plan based on ALL their services - and then only charge the credit card once per month for ALL services. I've had to create a fake service called monthly billing to try and do just that- however this messes up ALl our numbers. It makes it look like we have way more revenue than we actually do. PestPac also has soooooo many different options that I never know exactly how to do something. It seems to take 50 steps to get something done. Reports never seems to give consistent data. I run a report for January numbers and it's different every time I run it. If you all would fix the bill to - it would be a no brainer and we would happily stay- even with the other set backs - but this is kind of a deal breaker for us. > > Personally I love PestPac. It's frustrating at times, but I feel that I know what the software can and can't do. For example, the Dashboard just doesn't work for us. I want to know how many cancels I have per month - true cancels - but the Dashboard will tell me how many deletes, how many deactivates, etc. I just want to know my losses - so I have to pull separate reports that I put in Excel to create my own accurate dashboard. I feel comfortable using PestPac and know what it's limitations are - and I know how to compensate for them - However, the inability to bill monthly is killing us. If this is not something that PestPac can fix quickly I'm afraid we will be looking at switching software. ----- ### "Pest Control User" — 4.0/5 > **Gladys** | *14 November 2019* | Chemicals | Recommendation rating: 9.0/10 > > **Pros**: Easy to use and ability to manage basics needs to manage our company and then some. > > **Cons**: Changes regarding updates, sometimes these affect system or previous actions that were available to us because now they have been removed or changed. Add ons, everything has to be added on with an additional charge and usually per user. It makes a difference in price to where you cant get the full benefits unless your paying way more when other products charge less for very similar or more services. > > Overall PestPac is a good system when you get the hang of it, its user friendly and has different customizations available to you all though on occasions may hit some bumps I would recommend it. ----- ### "Using pestpac for 10+ years and I really like it." — 5.0/5 > **Jessica** | *18 November 2019* | Consumer Services | Recommendation rating: 10.0/10 > > **Pros**: Pestpac is always looking to improve their system, they have updates and also have a seperate site that allows users to suggest ideas for future updates\! We love that we can do everything in this 1 system. We have eliminated other software programs and fees and are able to ONLY use pestpac. > > **Cons**: I wish there was a review screen when sending email notifications like the review screen when sending phone call notifications. Also, we would like the checkbox for calls and emails included in the appointment screen after clicking on an appointment. Also, we'd like to see a prepay option for customers in the customer portal. > > It is extremely user friendly and does so much\! ----- Page: 1 / 11\ Next: [Next page](https://www.getapp.com.au/software/104539/pestpac?page=2) ## Links - [View on GetApp](https://www.getapp.com.au/software/104539/pestpac) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-CL | | | es-CO | | | es-MX | | | fr | | | fr-BE | | | fr-CA | | | nl | | | nl-BE | | ----- ## Structured Data