--- description: Learn more about MasterControl Quality Excellence. We provide Australian business users the most detailed information on pricing, benefits, and disadvantages of software that will make your choice easier. image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png title: MasterControl Quality Excellence Reviews, Cost & Features | GetApp Australia 2026 --- Breadcrumb: [Home](/) > [Quality Management Systems](/directory/144/quality-management/software) > [MasterControl Quality Excellence](/software/104305/mastercontrol) # MasterControl Quality Excellence Canonical: https://www.getapp.com.au/software/104305/mastercontrol Page: 1 / 23\ Next: [Next page](https://www.getapp.com.au/software/104305/mastercontrol?page=2) > MasterControl is a quality management software (QMS) solution widely used in the life sciences industry, supporting compliance and efficiency for companies of all sizes. The platform provides integrated tools for managing audits, training, documents, and quality events, enhanced by data analytics and artificial intelligence (AI) capabilities. It is designed to help organizations streamline decision-making, accelerate product development, and maintain regulatory compliance. > > Verdict: Rated **4.5/5** by 534 users. Top-rated for **Likelihood to recommend**. ----- ## Overview ### Key benefits of MasterControl Quality Excellence Automates the document creation and approval process, including routing, scheduling, escalation, tracking, follow-up, review, and approval. Centralizes all quality processes and documentation in a single, connected system. Ensures audit readiness, enabling organizations to pass audits or inspections at any time. Streamlines compliance processes, allowing employees to focus on innovation. Stores all documents in a centralized, searchable repository with automated version control. Automates training management, reducing the need for manual tracking and follow-up communication. Connects quality event processes to ensure tasks are tracked and completed without omissions. Provides full access to quality data, enabling faster and more informed decision-making. ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.5/5** | 534 Reviews | | Ease of Use | 4.1/5 | Based on overall reviews | | Customer Support | 4.5/5 | Based on overall reviews | | Value for Money | 4.2/5 | Based on overall reviews | | Features | 4.2/5 | Based on overall reviews | | Recommendation percentage | 80% | (8/10 Likelihood to recommend) | ## About the vendor - **Company**: MasterControl - **Location**: Salt Lake City, US - **Founded**: 1994 ## Commercial Context - **Starting Price**: USD 25,000.00 - **Pricing model**: Other - **Pricing Details**: Contact MasterControl for detailed pricing information. - **Target Audience**: 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Android (Mobile), iPhone (Mobile), iPad (Mobile) - **Supported Languages**: English, French, Japanese - **Available Countries**: Australia, Austria, Belgium, Canada, China, Denmark, Finland, France, Germany, Iceland, Ireland, Isle of Man, Italy, Japan, Jersey, Malaysia, Netherlands, New Zealand, Norway, Philippines and 12 more ## Features - Access Controls/Permissions - Activity Dashboard - Activity Tracking - Alerts/Escalation - Alerts/Notifications - Approval Process Control - Archiving & Retention - Audit Management - Audit Planning - Audit Trail - Automated Scheduling - Bills of Material - Business Process Control - Change Management - Collaboration Tools - Commenting/Notes - Communications Management - Complaint Management - Compliance Management - Compliance Tracking ## Integrations (3 total) - Microsoft Excel - Microsoft PowerPoint - Microsoft Word ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - Chat ## Category - [Quality Management Systems](https://www.getapp.com.au/directory/144/quality-management/software) ## Related Categories - [Quality Management Systems](https://www.getapp.com.au/directory/144/quality-management/software) - [Compliance Software](https://www.getapp.com.au/directory/243/compliance/software) - [Risk Management Software](https://www.getapp.com.au/directory/246/risk-management/software) - [Governance, Risk and Compliance (GRC)](https://www.getapp.com.au/directory/251/governance-risk-compliance-grc/software) - [Document Management Software](https://www.getapp.com.au/directory/284/document-management/software) ## Alternatives 1. [Isolocity](https://www.getapp.com.au/software/124867/isolocity) — 4.6/5 (65 reviews) 2. [SafetyCulture](https://www.getapp.com.au/software/102403/iauditor) — 4.6/5 (354 reviews) 3. [KAWAK](https://www.getapp.com.au/software/2060913/kawak) — 4.6/5 (338 reviews) 4. [QT9 QMS](https://www.getapp.com.au/software/105047/qt9-quality-management) — 4.8/5 (123 reviews) 5. [Qualio](https://www.getapp.com.au/software/100136/qualio) — 4.5/5 (129 reviews) ## Reviews ### "Connected and Compliant eQMS" — 4.0/5 > **Sara** | *18 October 2023* | Pharmaceuticals | Recommendation rating: 8.0/10 > > **Pros**: I love that all of MasterControl's modules are connected. Document management, training management, and Quality Event Management all talk to one another and help to streamline our processes. It's also very easy for basic users to learn. > > **Cons**: My biggest complaint has been the lack of flexibility in Quality Event workflows. This is being solved by the new Advanced QEM product, which I'm super excited about. > > I have been a MasterControl admin for over 8 years. From the start, it was apparent that MasterControl is super customer focused and wants their customer to succeed in implementation and beyond. Their support is much better than what I've experienced with other software vendors and they value feedback and suggestions from the customers. ----- ### "Mastercontrol QX" — 5.0/5 > **Michele** | *8 October 2025* | Health, Wellness & Fitness | Recommendation rating: 10.0/10 > > **Pros**: I liked how MasterControl Quality Excellence makes quality management simple and efficient, with great visibility and automation. > > **Cons**: While MasterControl offers strong capabilities, the learning curve can be steep and may require extra user training > > Overall, our experience with MasterControl Quality Excellence has been excellent—it’s helped us strengthen compliance, improve collaboration, and simplify complex workflows. ----- ### "MasterControl Quality Excellence for Life Sciences" — 3.0/5 > **Verified Reviewer** | *25 July 2025* | Medical Devices | Recommendation rating: 6.0/10 > > **Pros**: - Strong audit trail and compliance features help meet regulatory requirements such as 21 CFR Part 11 and EU Annex 11. - Provides a unified platform for document management, training, and electronic forms across quality processes. - Includes validation documentation and protocols that can ease system adoption and regulatory readiness. - The Process module is highly powerful for organizations with the expertise to build and maintain custom business processes with web technology (HTML, JS, CSS); otherwise, support or pre-built templates are typically required to get the most out of it. - The Customer Café provides a space for knowledge-sharing and collaboration across the user community. - With the right configuration and internal ownership, MasterControl can serve as the backbone of a quality management system. - Recent product development efforts are the most significant in years and show promise. Many of the current challenges may be growing pains as the platform evolves. > > **Cons**: - Support is slow to respond and often unwilling to address known issues. - Updates are unpredictable and often introduce new issues. - The shift to named user licensing has disrupted business-critical workflows and imposed significant increased cost to maintain the same functionality. - The move to cloud hosting reduces flexibility, eliminates some custom integration options, and forces design decisions around licensing rather than usability. - Implementation requires deep expertise. The system’s complexity and inconsistent documentation make it easy to create structures that become difficult to scale or maintain. Without careful planning, it can devolve into a digital repository that’s hard to navigate or utilize effectively. - User experience is poor. Updates sometimes reduce usability. Feedback from end users across departments is mostly negative. - Standard reports are unreliable and often blamed on a third-party. - Advanced reporting capabilities require purchasing an additional module, even though MasterControl has acknowledged limitations in the default reporting tools. - Documentation and training resources are often outdated or inaccurate, which can make onboarding and self-support more difficult. - Collaboration within the platform is limited and cumbersome. Many users resort to external tools for effective collaboration. - The system has a steep learning curve. Navigation is not intuitive, and even routine tasks often require multiple steps or significant system knowledge. > > We've been a MasterControl customer for over 20 years. While the system can work well when initially implemented, it lacks the flexibility to evolve with a growing or changing business. Over time, this leads to accumulating technical debt and diminishing returns. The recent shift to cloud hosting has introduced additional friction, making previously simple tasks more complex or requiring engagement with their services team for additional fees. Historically, with on-prem deployment and concurrent licensing, the system provided good value for money as it offered more flexibility in using the system and designing custom integrations. With the cloud and licensing model changes, we've seen a dramatic increase in licensing fees, while simultaneously losing the ability to implement custom solutions and assign user rights freely. The changes force us to redesign and restructure the system and our processes around their pricing constraints rather than process efficiency. The transition to named user licenses has been deeply disruptive. The model is fundamentally misaligned with how users engage with the system, especially within the Process module, and directly breaks some of our core quality workflows. Restoring functionality under the new model would require a significant financial investment, amounting to nearly a 300% increase in our costs just to maintain parity with the on-prem setup. For long-term customers, this feels less like a product evolution and more like a forced upsell. Although MasterControl has made major investments in developing a next-generation platform, it feels like this has come at the expense of maintaining and improving the current system. Longtime customers are left with aging infrastructure, limited documentation, and training materials that often fall short of demonstrating how to use the system effectively and in a configurable way. As someone familiar with the architecture and database structure, it’s clear that some foundational aspects of the platform stray from modern best practices. While this may explain the decision to rebuild rather than refine, it does little to help existing customers who still rely on the legacy system for critical operations. Better support, accurate documentation, and a genuine commitment to helping customers succeed with the platform as it exists today would go a long way. ----- ### "Decent eQMS with room for improvement" — 3.0/5 > **Sheshank** | *6 March 2026* | Biotechnology | Recommendation rating: 6.0/10 > > **Pros**: Documents and Training Modules are straightforward and easy to use. The ability to capture multiple quality modules in a single solution. > > **Cons**: Supplier, Audit modules have several limitations and are not user friendly. Users complain about searches too. > > It's a decent Electronic quality management system with room for improvement especially in areas such as Supplier, Audit management ----- ### "Mastercontrol admin" — 4.0/5 > **Karen** | *8 October 2025* | Medical Devices | Recommendation rating: 7.0/10 > > **Pros**: One source of truth for documents. Great way to train all employees to the SOP‘s and work construction. > > **Cons**: The system is sometimes unstable. Some of the redundancy in the collaboration step could be reduced. > > The system is easy to use and easy to implement once you understand what is needed. The online documentation points you to where you need to go. ----- Page: 1 / 23\ Next: [Next page](https://www.getapp.com.au/software/104305/mastercontrol?page=2) ## Links - [View on GetApp](https://www.getapp.com.au/software/104305/mastercontrol) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-CL | | | es-CO | | | es-MX | | | fr | | | fr-BE | | | fr-CA | | | nl | | | nl-BE | | | pt | | | pt-PT | | ----- ## Structured Data