Gradelink Reviews

It helps us get organized, look professional and it save us time.

Not fully integrated with an easy to use payment processing portal yet.

Customer service is excellent - helpful and efficient. [sensitive content hidden]
are always quick to respond.

The website is not user friendly to the admin.

Nothing. Thought we could use for an adult vocational school, this software does not work

Everything. It took too long to setup. Everything is done through email. A simple phone call coould speed the process.

Our service respresentative [sensitive content hidden] Nevar was the most helpful person! She has such a sweet spirit and compassionate heart. She clearly understood the time constraints we were under and also showed a positive attitude even when we posed questions that were most likely all quite usophisticated. She was about to lead us through several challenging areas leading us to corrections as well as solutions. Her sense of humor and willing attitude made my day end with positive thoughts and direction. [sensitive content hidden] is certainly a keeper! I will always ask for her when I have a problem because she is that quiet spirit that makes things better just because she is there! Thank you for having this quality of personnel on staff working with flustered people who when they call seem to feel that there is no answer. She not only has answers but is willing to take you by the hand to correct necessary areas, She makes you feel warm and fuzzy inside which is a testament to her care of and for her responsibility in the corporation. Thank you!

Tutorials and videos. Too much information and hard to see.

Ease, Simplicity for teachers, families and registrar

There are some pretty substantial limitations on the backend that make a lot of extra work for reporting and rostering. I WAS aware of that when I purchased Gradelink for us in 2021 though so that's on me. What is surprising, however, is that no enhancements have been made in that realm. Users should be able to determine what fields are included in exports and to select to which format they are being exported. I can't tell you how much extra work I do for basic reports and for something like creating honor roll certificates based on "GPA" (averages, not GPAs per se but just using that phrase to explain)

Gradelink is overall very user friendly. It has been easy for our teachers to transition to it and it has made their jobs significantly easier. The parents and students also like that they can always track their grades so there are no surprises at parent conferences.

Some of the features still need further development. The preschool classes which are graded by subcategories don't have access to lesson planning which does not make sense as all types of class need planning. The scheduling feature is also not user friendly and is not visually clear so we are not using it.

Exceptional customer service. Our technical contact was very responsive and answered any questions thoroughly. Program is easy to navigate and easy to learn. Great way to streamline all administrative tasks.

Would be more helpful to be able to modify/develop your own enrollment forms instead of needing to contact support. However, support’s response has been quick and helpful.

Gradelink has been beneficial for our school to manage administratively our student database, both current and alumni and potential enrollees. The ability for tracking attendance, grades and assignments is truly helpful as well as being able to communicate with parents all from one system. Our customer service rep has been truly knowledgeable and helpful with any questions or issues that arise.

We would like to see a way for Gradelink to immediately show teachers students who have important medical situations without having to go deep into their student database.

Gradelink offers incredible flexibility and a wide variety of features. It's always nice when I have to produce some report, and rather than having to do it manually, I find that Gradelink already has this feature. The customer support has always been excellent.

The interface isn't exactly the most intuitive in the world. Furthermore, several features required assistance from Gradelink Support. Ultimately, neither of these detract from the usefulness too much.

The promptness and understanding from the staff is unmatched.

We would love if there was an option to mass send Report Cards to parents and students similar to the email option.

I always look for software that is intuitive and easy to pick-up and use. I found this to be the case with Gradelink. They provide an excellent Customer service to help get started and throughout the process of learning how to use the software as well as ongoing customer service.

As we are located outside of the US, organizing a way to pay the setup fee and annual fee took some time to sort out. This was eventually resolved.

[sensitive content hidden]
met with me recently through Zoom to show better ways our website can be effective. I appreciated the time he spent showing ways to help parents know what we are about.

Report cards do not always turn out the way we want them. It still needs a little more tweaking.

[sensitive content hidden], our representative, is amazing! She always helps me when I need it.

Not much really, but if there is a way report cards and/or transcripts can be emailed to parents that would be helpful.

He was very insightful with understanding what we need as a school to attract new families. He also was very knowledgeable about websites and how they should function.

There are several things about the actual that I don't like, however the cost makes up for the issues that I have. I know for many of us it has to do with getting the reports just they way I want them.

It's fairly easy to use and the customer service reps are very quick to respond and helpful.

Some functions are tedious to set up or correct. Sometimes it is a challenge to send correctly formatted emails through SmartSend.

Gradelink is very user friendly. It tracks everything in one place.

Pricing is higher than I would like, but I love the functions Gradelink offers.

We are new to Gradelink and exploring its features because there are so many. The support Gradelink has offered as well as the training has been wonderful. We look forward to the year ahead with them.

It is a bit complex and there is a learning curve.

Customer service support. [sensitive content hidden] is a wonderful and addres my concerns expediently.

I understand it is a work in progress and at this time I have no complaints

The customer service alone makes having Gradelink worth it! The program is very easy to use and they are always fast to communicate back when we have questions. Highly recommend!

Since we are a small school, there are some things offered that just don't apply to us.

I love the grading system and the quick responses we get from [sensitive content hidden]

When we used the finance features a few years ago, we didn't like that it allowed people to pay an invoice multiple times since they didn't get any confirmation of payment. Perhaps it has been fixed but I stopped using this feature because it doubled my work with having to do refunds for overpayments.

I love just about everything! The service is fantastic, and the product is wonderful!

I do wish that one single account could function as teacher AND administrator. I also wish there was a way to get push notifications.

Outstanding customer service. [sensitive content hidden] is a superstar with client support!

None that I know of. We are very satified.