Easy Storage Solutions Reviews

Easy Storage Solutions

4.8 (725)
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Storage Simplified.

Overall rating

4.8 /5
(725)
Value for Money
4.8/5
Features
4.6/5
Ease of Use
4.7/5
Customer Support
4.9/5
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725 Reviews

Virginia (GeGe)
Virginia (GeGe)
Overall rating
  • Used Weekly for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Product delivers what I needed it to deliver, and the customer service staff has been stellar!

Reviewed on 25/01/2018

I no longer have to chase down checks and make deposits at the bank! Complete online process now...

I no longer have to chase down checks and make deposits at the bank! Complete online process now for renting from us.

Pros

I like the fact that once the initial setup is complete, there is very little time required from me on a day-to-day basis. The color-coded facility grid provides a nice visual for potential customers, and there are so many options prompted during set-up which was helpful for me, a first-time small storage facility owner. The price is fair for the service provided, and this company has a fantastic team of support staff. I have worn them out with questions during the start-up phase (newbie to the industry).

Cons

There were a few confusing things during start-up- something regarding photos of our facility versus stock photos showing up on the website... I had not thought to go into an additional template to remove stock photos, and other minor template things I had trouble navigating, but the customer service staff walked me through how to adjust settings.

Robin
Overall rating
  • Industry: Facilities Services
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 8.0 /10

Great storage program

Reviewed on 19/09/2024

Overall it has been a great experience would highly recommend for all your storage needs.

Overall it has been a great experience would highly recommend for all your storage needs.

Pros

program is easy to use, Renting and moving out customers is quick and painless. the ability to edit map and units is super useful for us as we have two businesses we run and outside storage space changes with season.

Cons

the inability to delete or combine unused or accidentally duplicated customers etc.

Hope
Overall rating
  • Industry: Facilities Services
  • Company size: 2–10 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 3.0 /10

Easy Storage Solutions, not so easy

Reviewed on 15/05/2019

It's been a rough ride but finally getting the hang of it. Also ESS is constantly improving, taking...

It's been a rough ride but finally getting the hang of it. Also ESS is constantly improving, taking advice from their customers.

Pros

The thing that I like most about Easy Storage Solutions is the layout of the software is fairly easy to read, legible. Also, I like to the customer service is team is knowledgeable. They are there to help solve problems.

Cons

The least thing that I like about Easy Storage Solutions is that their customer service is only available Monday-Friday: 8:00 - 5:00 MST Saturday: Closed Sunday: Closed. I'm located in California. Also, something else I dislike is when making notes under individual notes, you have to make sure to click on create note or it they do not save, and notes can be deleted, once saved,(forever) by anyone.

Response from Storable

Hello Hope!

Thank you for sharing your feedback with us. We genuinely appreciate knowing what we are doing well and how we can improve. We wouldn't be where we are without the valuable feedback each of our customers provide!

Thanks again!

Leigh
Overall rating
  • Industry: Warehousing
  • Company size: Self Employed
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Browns Self Storage

Reviewed on 19/09/2024

We have always had friendly fast service when we needed anything. The system works very well to...

We have always had friendly fast service when we needed anything. The system works very well to manage our small facility. System was easy and fast to learn. It can do many more things than I use.

Pros

Easy to set up and use. Help with problems and set was quick and efficent.

Cons

Not a Canadian company. No choice of payment card system. It would be nice if Easy Storage would interface with SAGE Accounting sytem.

Victoria
Overall rating
  • Industry: Utilities
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Great Experience!

Reviewed on 19/09/2024

Overall we have had a great experience from getting things set up to now while we are maintaining...

Overall we have had a great experience from getting things set up to now while we are maintaining and actively using the platform.

Pros

It was super easy to get started with Easy Storage Solutions and their customer service is always super responsive and helpful.

Cons

Nothing negative to comment on, our experience with Easy Storage has been great.

Michal
Overall rating
  • Industry: Retail
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Great Customer Service/

Reviewed on 24/09/2024

5 Star Service and website catches your weye.
Customers comment how east it is to rent online.

5 Star Service and website catches your weye.
Customers comment how east it is to rent online.

Pros

Great customer service.
Easy to use. Freindly and well versed agents.
Call back when they are busy.
Always Polite.

Cons

Nothing. Keep up the fine work.
Send helpful updates.
Easy to navigate and add or delete pages.

Linda
Overall rating
  • Industry: Facilities Services
  • Company size: Self Employed
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Great accounting program

Reviewed on 26/09/2024

It saves me so much time and does most of the accounting automatically.

It saves me so much time and does most of the accounting automatically.

Pros

I have found the system easy to use and they have a fantastic support team.

Cons

Customers receive some email notifications that I was not aware of. I would like to be cc: on all customer emails.

Shirlene
Overall rating
  • Industry: Facilities Services
  • Company size: 2–10 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Jim's Plank Road Storage review

Reviewed on 24/09/2024

Everyone is helpful and friendly and if they don't have the answer my question, they will send me...

Everyone is helpful and friendly and if they don't have the answer my question, they will send me to someone who can.

Pros

Pretty much everything. They do my billing for me and I record the payments. The customer service prople are ALWAYS friendly and helpful. I can't say enough good about their support people!

Cons

I don't understand so much and I don't have the time to learn everything. I'm not sure where to start, but this is not a con against them. That's on me.

William
Overall rating
  • Industry: Retail
  • Company size: Self Employed
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

Great Software, Excellent Customer Servic

Reviewed on 19/09/2024

Software easy to use, if you need, they are there

Software easy to use, if you need, they are there

Pros

They make it easy to run your storage business

Cons

Like every software sometimes there are glitches

Matthew
Matthew
Overall rating
  • Industry: Real Estate
  • Company size: Self Employed
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Excellent software

Reviewed on 24/04/2019

Pros

The tech support has always been helpful and new features are added constantly.

Cons

I wish the software was compatible with Sparefoot. Currently we have to manually reconcile.

Troy
Overall rating
  • Industry: Warehousing
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

The folks at Easy Storage are Great to work with, They are quick to make improvements.

Reviewed on 29/01/2018

A cost effective service that we can operate in house or remotely, and that provides us with all of...

A cost effective service that we can operate in house or remotely, and that provides us with all of the important information our facility requires. It is updated on a regular frequency, with zero to very little down time. Basically its a system that's there exactly when you need it, and with the Gate and Payment interfaces, you will struggle to beat it for the money.

Pros

Ease of use, Full Featured, but probably for us one of the top features, being able to adjust and change our own site map without paying for or waiting for changes. Updates are automatic, being cloud based you get everything as they change it, and most everything so far has been for the better. Some features we do not use at our facility, but it does not hinder or interfere with our daily use.

Cons

This will probably only relate to a few, but our state charges sales tax on Storage, if a tenant makes a multi month payment, the system will not calculate the tax accurately, it's off, we understand how it does it, we just can't seem to convince them that it's a bit annoying. Also, we would like to have the ability to create custom reports, they have a good selection of templates, however "we" know what "we" need, it would be nice to just get that information and not excess information. I realize that is probably picky, but they asked for Con's.

kenneth
Overall rating
  • Industry: Warehousing
  • Company size: Self Employed
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

quality storage tracking software

Reviewed on 06/06/2023

My self storage income has increased. I have increased my customer base and increased my income....

My self storage income has increased. I have increased my customer base and increased my income. The customers that don't pay are discovered quickly (I always have a few, but it is amazing how many pay and pay on time. Month to month, my income is relatively stable.

Pros

I struggled with tracking my storage facility until I found easy storage. Once I purchased the software and was up and running, life became easier and more profitable. My customers like it (most of them). They can monitor their account and pay online. I still receive cash payments (very few) and checks. By far most payments are online. My goal is to make every unit pay every month. I think that I'm currently doing that.

Cons

I think the only thing that I can think of is the daily charge. I don't dispute the charges, but the accounting is a little confusing. other than that, the software is top notch.

Nikoletta
Overall rating
  • Company size: Self Employed
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Super grateful I found EZ Storage! BEST (and cheapest!) for small-mid properties.

Reviewed on 23/01/2018

Made it super easy for me to take over the management of 3 RV Storage lots. Saves us time since...

Made it super easy for me to take over the management of 3 RV Storage lots. Saves us time since more than 1/2 our customers now pay automatically, with a low flat-rate Card option. Excellent support when needed (which isn't often since it is so easy to use). Beautifully simple program reduces stress in my life (which takes more skill to create than the over-complex, clunky programs!).

Pros

Easy to learn... beautifully SIMPLE! Always fast support... super friendly people & they really respond to suggestions--the program keeps improving. I especially love the check 'batch' deposits, with our smaller business we don't need to close out each day, can just batch the payments at our convenience. Super easy low flat fee for Card payments, more than 1/2 our customers now pay automatically (awesome). Letters are easy to create & customize, and it's easy to email letters, reminders, & receipts. We now only print & mail Liens, saving time & paper. I've used other programs and found them complicated & visually too 'busy', this one earns its name of Easy.

Cons

I would design some reports a little differently, to put more data on a single page. That's about it.

Mark
Overall rating
  • Industry: Retail
  • Company size: 2–10 Employees
  • Used Daily for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Best thing I ever done

Reviewed on 23/11/2016

I have owned and ran a small self storage facility (110 units) for about 9 years. I had always done...

I have owned and ran a small self storage facility (110 units) for about 9 years. I had always done my bookkeeping and billing with a simple computer based software program and excel spreadsheets. I had a paypal button on my web page that would allow tenants to pay online and then I would manually enter payments to my software and spread sheets. This was time consuming and confusing to anyone else trying to log data.

I decided I wanted to upgrade to a internet based and through a self storage forum discovered Easy Storage Solution. The price was very reasonable and it was what I was looking for. Being "hands on" I had a lot of questions about how their website worked and the interaction with the credit card processor. Luke done a great job of explaining and calming my fears of something new. Everything was clearly spelled out and I bit the bullet and signed up.

In a matter of a day or so Easy Storage Solution had my site up and running. They transferred my domain and had my webpage running very quickly. The tutorials helped me enter my data and customers in no time flat. I was even able to edit my web page with their easy to use online access.
Kristen helped me set things up and she is very attentive to me as a customer.
After using this online based management site I don't know how I got along with out it. I has cut my time to 1/10 of what I was spending before. I like that since its internet based, two or more people can be logged in at one time; (one entering a deposit and maybe one adding customers) It works very good on mobile devices, which the tenants like. The tenants have great access to their payment history.
Great product and great people to deal with!
I highly recommend it!

Pros

Easy to use, online based, capability to have multiple access it at one time, great interface with credit card vendor.

Cons

Dont back up to my computer

Response from Storable

Thanks for the review Mark! Because we have all that data backed up on multiple secured servers we've tried to take that headache away from the storage owner to always be worried about losing your data. Instead we take the headache for you and save the time to do constant backups.

Teresa
Overall rating
  • Industry: Consumer Services
  • Company size: 2–10 Employees
  • Used for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Made our life much easier

Reviewed on 02/06/2017

Although this is one of the easiest programs we have used. We were promised the Quick Books link...

Although this is one of the easiest programs we have used. We were promised the Quick Books link and are looking forward to this upgrade.

Pros

Our customers love our website!! They rave about the ease of sign up and payment.
Online check-ins have increased our tenancy by at least 30% and we seldom miss the chance to acquire a new customer.
Online payments have increased our collection rate 35% due to Easy Storage text email reminders
This program makes it easier to keep track of all of the income from each individual customers.
Year end calculations done on this program make our taxes a snap.
This program has allowed us to increase our income on our property by 90% while also increasing our collection rate from 60% 98%
This was the best decision we ever made at our facility.

Cons

The simplicity of the program is also its downfall.
We can't back up our own information from this sight.
This makes it hard to reconcile our credits from Easy Storage and our Debits.
We need to be linked to Quick Books

Response from Storable

You can backup your own information by downloading any of the reports to your computer. Also, we have everything backed up on multiple secure servers. I think there must have been some confusion about QuickBooks. We do integrate with QuickBooks Online and have a download for QuickBooks Desktop. We have a QuickBooks specialist that offers advice on the best route to take. Our QuickBooks guy said he reached out to you and got everything sorted out.

Jay
Overall rating
  • Industry: Consumer Services
  • Company size: Self Employed
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Overall I've had a 5-Star experience with Easy Storage Solutions.

Reviewed on 28/12/2017

I recommend Easy Storage Solutions for small operators who want a flexible, easy to use management...

I recommend Easy Storage Solutions for small operators who want a flexible, easy to use management platform that is mobile, cost effective but has excellent customer support.

Pros

The features that distinguish ESS for my needs are the competitive pricing for small facilities, the full automation of leases and rental payments, and the fully web-based platform. The fully web-based software means I can perform all functions using any Internet-connected device. In fact, I do almost everything on my smart phone. With the previous, more expensive product, I could do so some things on my mobile devices, but many functions required me to be at my computer. Since my faculties are unmanned and I'm always on the move, having everything available on my phone is essential.

Cons

There are some limitations to the software I would like to see improved. For example, if I make a mistake and fail to credit the customer for their security deposit upon move out, there is nobqay to correct that mistake in the financial records. Fortunately they are eager for input from customers about needed improvements (moreso than the larger company I was with before). They make improvements regularly without creating a need to re-learn the software.

Tessa
Overall rating
  • Industry: Management Consulting
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Best Software for Small and Large Facilities Alike! Used at ALL our Facilities!

Reviewed on 01/07/2022

Pros

Easy Storage Solutions is truly EASY, which is why we've converted every facility from the $12 million facility to the $250,000 facility to ESS and all employees can use and understand it's features, as well as the tenants.

Cons

Since it's been purchased by Storable.... the terrible turn of customer service.

Jimmy
Overall rating
  • Industry: Warehousing
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Great For My Business

Reviewed on 06/06/2023

Gets the job done for what I have and need at this time.

Gets the job done for what I have and need at this time.

Pros

Simple for my customer base to sign up, pay and maintain access to their account.

Cons

I do not like that I am forced to use their credit card company. I should have options or they should be more competitive on their prices if they are forcing you to use them. Not sure if it's me as the user but the way you have to go back to the beginning when you do anything and start from the reports page.

Margaret
Overall rating
  • Industry: Warehousing
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 8.0 /10

Easy to Use

Reviewed on 06/06/2023

I like Easey Storage Solutions overall, there just needs to be some more flexibility.

I like Easey Storage Solutions overall, there just needs to be some more flexibility.

Pros

The ease of use and finding customers in database

Cons

Editing new rentals, if I make a mistake I have to move customer out then start over with new rental. I should be able to move Prorating options when renting. We use the 3rd option and my part time help can't seem to remember to use third option on drop down. I wish I could move that option to top of drop down. Because of that it causes problems with prorating when I have to change due date to first of month.

jerry
Overall rating
  • Industry: Warehousing
  • Company size: Self Employed
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

great software

Reviewed on 06/06/2023

Pros

loved really how easy everything is to use ,and keeping up with books is great

Cons

really nothing at all we love and will use your system

Christine
Overall rating
  • Industry: Consumer Services
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Easy Storage makes my work easier.

Reviewed on 01/05/2019

Adding their integrated gate soft-ware has saved hours of work for me in locking out tenants and...

Adding their integrated gate soft-ware has saved hours of work for me in locking out tenants and then unlocking them. I can open and close the gates from any computer or my cellphone so I no-longer have to go to the property in the middle of the night to tend to them. It has made my life easier in a dozen ways and my customers love the added keypads.

Pros

This software is SO user friendly, I can train my employees to use it in an hour or less. I get quick service if I have problems or issues. They worked with me to ad features to the software to meet specific needs I had. I have service better than I have received from most other vendors I deal with. I can contact them by phone, email, or through the website.

Cons

There isn't anything I don't like about the software or the support I receive.

Patrick
Overall rating
  • Industry: Retail
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Like having a facility manager, only better

Reviewed on 22/06/2023

Great and great customer service. We deal with other software products in the hardware industry,...

Great and great customer service. We deal with other software products in the hardware industry, and this software is the most user friendly and customer service oriented of any I have worked with.

Pros

Accessibility at office or remotely, auto pay, professionalism and integrity in the product. It has literally reduced my workload by 80 %

Cons

Not having it sooner! Very satisfied. We had two other systems and this is light years ahead.

Lori
Overall rating
  • Industry: Consumer Services
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Just As the Name Says

Reviewed on 28/01/2019

LOVE IT! Love the people that we get to work with if a problem arises. They're ALWAYS friendly and...

LOVE IT! Love the people that we get to work with if a problem arises. They're ALWAYS friendly and courteous and THEY answer the phone no waiting on hold forever!!! So much appreciate that!! That right there is THE MAIN reason we chose to do business with them!! Great Company!!

Pros

Everything! The ease of use, the design is simple and easy to follow, I love having it automatically backing up and being able to access it anywhere, it's perfect for a startup, small or large company! It does all that's necessary not a lot of bells and whistles just right to the point functions!

Cons

The accounting part of it takes a minute to figure out what you're seeing, would love for it to indicate on the receipts to the customer what month they're paid up to!

Charlotte
Overall rating
  • Industry: Warehousing
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Eagle Storage reviews ESS

Reviewed on 06/06/2023

One of the biggest benefits for our small business is the ability to text and track customer...

One of the biggest benefits for our small business is the ability to text and track customer communication.

Pros

Intergrating our established business to ESS was a seamless and smooth transition. When I need help, I appreciate being able to pick up the phone and speak with a person immediately. Staff seem knowledgeable in all areas of ESS software.

Cons

Sometimes, the website moves slow. It usually fixes itself within the hour.

Jennifer
Overall rating
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support

EasyStorage is a very user friendly software. I would recommend it to all storage facilities.

Reviewed on 23/01/2018

Pros

This software is very user friendly and is easy to manage. The menus are easy to navigate and they system is very easy to set up. The customer service behind easy storage is A+ quality and everyone I have spoken to is extra friendly and eager to help. They are also very good with updating the software to make it even more manageable and user friendly.

Cons

There are very few things I dislike. I wish they had an option under the customer's tab to select multiple customers that you wish to apply the same function. For example, if you were archiving customers and wanted to archive more than one at a time, it would be nice to have the ability to do it.