---
description: Learn more about CustomerWise. We provide Australian business users the most detailed information on pricing, benefits, and disadvantages of software that will make your choice easier.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png
title: CustomerWise Reviews, Cost & Features | GetApp Australia 2026
---

Breadcrumb: [Home](/) > [Customer Service Software](/directory/231/customer-service/software) > [CustomerWise](/software/104215/customerwise)

# CustomerWise

Canonical: https://www.getapp.com.au/software/104215/customerwise

> Sales and customer support management platform designed for B2B technology companies, with integrated service ticket management, customer self-service, and more
> 
> Verdict: Rated **4.0/5** by 3 users. Top-rated for **Likelihood to recommend**.

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## Overview

### Key benefits of CustomerWise

Users can define multiple ticket types with distinct fields and workflows such as support tickets, bug reports, information requests, enhancement requests, and more.

CustomerWise's asset management feature enables users to track what has been sold to a customer by product and license count, as well as manage annual maintenance renewals.

Service engineers can keep track of services and customer budgets, as well as create invoices based on time and effort.

The contract management features enables users to manage contract templates, as well as attach drafts and final contract documents to customer records.

Customer bug reports and enhancement requests can be sent directly to the development team where a status can be recorded and linked to the support ticket.

## Quick Stats & Ratings

| Metric | Rating | Detail |
| **Overall** | **4.0/5** | 3 Reviews |
| Ease of Use | 3.7/5 | Based on overall reviews |
| Customer Support | 4.0/5 | Based on overall reviews |
| Value for Money | 4.0/5 | Based on overall reviews |
| Features | 4.7/5 | Based on overall reviews |
| Recommendation percentage | 80% | (8/10 Likelihood to recommend) |

## About the vendor

- **Company**: TechExcel
- **Founded**: 1995

## Commercial Context

- **Starting Price**: USD 20.00
- **Pricing model**:  (Free version available) (Free Trial)
- **Pricing Details**: Contact TechExcel for detailed pricing.
- **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+
- **Deployment & Platforms**: Cloud, SaaS, Web-based, Windows (Desktop), Windows (On-Premise), Linux (On-Premise)
- **Supported Languages**: Chinese, English, Traditional Chinese
- **Available Countries**: Afghanistan, Algeria, Angola, Argentina, Armenia, Australia, Austria, Azerbaijan, Bahrain, Bangladesh, Benin, Bhutan, Bolivia, Botswana, Brazil, Brunei, Burkina Faso, Burundi, Cambodia, Cameroon and 102 more

## Features

- Alerts/Escalation
- Alerts/Notifications
- CRM
- Client Portal
- Configurable Workflow
- Contact Management
- Customer Database
- Customer Portal
- Customizable Reports
- Email Marketing
- Interaction Tracking
- Internal Chat Integration
- Knowledge Base Management
- Lead Management
- Live Chat
- Performance Metrics
- Queue Management
- Search/Filter
- Self Service Portal
- Service Level Agreement (SLA) Management

## Support Options

- Email/Help Desk
- Phone Support
- 24/7 (Live rep)
- Chat

## Category

- [Customer Service Software](https://www.getapp.com.au/directory/231/customer-service/software)

## Related Categories

- [Customer Service Software](https://www.getapp.com.au/directory/231/customer-service/software)
- [Help Desk Software](https://www.getapp.com.au/directory/287/help-desk-ticketing/software)
- [Customer Support Software](https://www.getapp.com.au/directory/562/customer-support/software)

## Alternatives

1. [Yonyx](https://www.getapp.com.au/software/91207/agi-self-service) — 4.7/5 (256 reviews)
2. [Zendesk Suite](https://www.getapp.com.au/software/9448/zendesk) — 4.4/5 (4072 reviews)
3. [Freshdesk](https://www.getapp.com.au/software/10317/freshdesk) — 4.5/5 (3408 reviews)
4. [LiveChat](https://www.getapp.com.au/software/8385/livechat) — 4.6/5 (1715 reviews)
5. [Bitrix24](https://www.getapp.com.au/software/90602/bitrix24) — 4.2/5 (984 reviews)

## Reviews

### "This software has allowed us to manage more customers and their needs with less people." — 5.0/5

> **Craig** | *18 December 2017* | Computer Software | Recommendation rating: 10.0/10
> 
> **Pros**: Once implemented we developed new SOP that revolved around this system, which allowed us to become more proactive in our customer support, and manage more customer effectively, at any given time.
> 
> **Cons**: I'm not sure I have any issues with the software, other then it being web based, which tends to make it slightly slower, but the positive largely out weigh that concern.
> 
> It help make our company better in it support offering to its customers.

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### "Great CRM" — 4.0/5

> **Marcy** | *7 June 2017* | Business Supplies & Equipment | Recommendation rating: 8.0/10
> 
> **Pros**: Love the ability to work remotely to collaborate. Easy to use software solution for customer service and support. Definitely would recommend.
> 
> **Cons**: No real cons that i have found so far.  Might be a slight learning curve for someone not tech saavy.
> 
> Easy collab and integration software for CRM

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### "It's a bit complicated" — 3.0/5

> **Bob** | *15 July 2018* | Recommendation rating: 6.0/10
> 
> **Pros**: There are a ton of features that come with this product. Our company has been using it to track help desk incidents for years and recently updated to the most recent version. The newest version is a bit easier to use than the one we had  before and we are able to monitor a ton of information.
> 
> **Cons**: The new version is a bit slower than the previous one. Also, I find that trying to locate a specific incident ID is a bit cumbersome. If you don't have all the right filters selected you may not find it, so you have to adjust the filters (open, closed, etc.) until the search finds your item.

## Links

- [View on GetApp](https://www.getapp.com.au/software/104215/customerwise)

## This page is available in the following languages

| Locale | URL |
| en | <https://www.getapp.com/customer-service-support-software/a/customerwise/> |
| en-AE | <https://www.getapp.ae/software/104215/customerwise> |
| en-AU | <https://www.getapp.com.au/software/104215/customerwise> |
| en-CA | <https://www.getapp.ca/software/104215/customerwise> |
| en-GB | <https://www.getapp.co.uk/software/104215/customerwise> |
| en-IE | <https://www.getapp.ie/software/104215/customerwise> |
| en-NZ | <https://www.getapp.co.nz/software/104215/customerwise> |
| en-SG | <https://www.getapp.sg/software/104215/customerwise> |
| en-ZA | <https://www.getapp.za.com/software/104215/customerwise> |
| es | <https://www.getapp.es/software/104215/customerwise> |
| es-CL | <https://www.getapp.cl/software/104215/customerwise> |
| es-CO | <https://www.getapp.com.co/software/104215/customerwise> |
| es-MX | <https://www.getapp.com.mx/software/104215/customerwise> |
| fr | <https://www.getapp.fr/software/104215/customerwise> |
| fr-BE | <https://fr.getapp.be/software/104215/customerwise> |
| fr-CA | <https://fr.getapp.ca/software/104215/customerwise> |

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