SendPulse Reviews
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692 Reviews
- Industry: Airlines/Aviation
- Company size: 1,001–5,000 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
The most useful and effective email marketing solution in the world!
Reviewed on 29/03/2022
The SendPulse experience is out of this world. I've tried a lot of email marketing platforms, but...
The SendPulse experience is out of this world. I've tried a lot of email marketing platforms, but SendPulse is the best. It is simple, professional, and quite trustworthy. You can accomplish email marketing while closing your eyes. All of the other features are fantastic. I strongly advise folks to utilize it at least once to see the difference with their own eyes.
Pros
The registration process is quite straightforward, and the verification process is also very simple. We can quickly and simply import and add email addresses. Creating a campaign is a quick and easy process. We can check the email preview and adjust the template without any difficulty. The software's analytics are excellent, and you can learn from which countries, users opened the email and when the link was clicked.
Cons
The cost of the subscription is little bit high but the free version is working properly for small projects.
- Industry: Education Management
- Company size: Self Employed
- Used Monthly for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
User friendly and easy to use affordable email marketing and management
Reviewed on 19/04/2021
The automation feature helped automate redundancy in our response to our clients, and it gave a...
The automation feature helped automate redundancy in our response to our clients, and it gave a professional outlook when clients contact us that they recieve an automated email no matter at what time of day or night without delay and this shows the professionalism and helps us capture and filter the genuine clients for follow.up and conversion.
The campaign feature also helped us with our campaigns, and love that the system can detect any error emails and give indication of how many opened and clicked and much more gives us good feedback of how our campaign went.
It would be excellent to know if our emails are going to spam box or inbox directly, this would give us some sense of how healthy is our ip /and should we need to change it.
Pros
The automation feature was a dream for us! It saved us a lot of redundancy and at the same time gathered the right target we needed to market our services.
Love that they are recently expanding to landing page and CRM which I am very excited to explore.
Cons
There are certain features that I wish could be added as it would help tremendously,like knowing any duplicated entries in different contact list.
The automation have more control over knowing how is in the loop and to be able to fix it.
Reasons for Choosing SendPulse
The rates and automation flexibility at the time of switching was more rewarding at sendpulse and it gave us what we needed .Reasons for Switching to SendPulse
The rates and automation flexibility at the time of switching was more rewarding at sendpulse and it gave us what we needed . The customer service was splendid, quick and very helpful.Response from SendPulse
Thank you for your kind words about our customer support. We are happy to know that email automation is helping your business.
- Industry: E-Learning
- Company size: 2–10 Employees
- Used Weekly for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 0.0 /10
Localize your Pricing
Reviewed on 16/11/2023
Sendpulse, you have a good service but your SMTP connections never work for me any way. However, I...
Sendpulse, you have a good service but your SMTP connections never work for me any way. However, I think you need to be sensitive with local pricing. In Nigeria, the economy is terrible now and bleeding, and I believe that most of the companies using your service in Nigeria are SMEs. Your dollar conversion rates are killing. For example, last month I paid N37,400 only for $44 bill only for me to renew this month at N52,800 for same $44 with a N15,400 difference. This is ridiculous and unacceptable. CBN dollar rates is N780 but your rate is N1,200 with a N420 difference. Your exchange rate is more than that of the parallel market. You need be sensitive to localizing your pricing and experience or create models that will be country-specific. The experience in your pricing since 2023 has been very bad. Your price has been increasing astronomically and your customer service agents have no explanation. Yes, you will argue that your price in dollar is same but your exchange rate variation is high. I am supposed to be working on my project but I am here writing for the world to see and I will also report to the relevant authorities in Nigeria to check you out; if possible suspend your operations for now till you find a way out. Thank you.
Pros
Sendpulse, you have a good service but your SMTP connections never work for me any way. However, I think you need to be sensitive with local pricing.
Cons
Sendpulse price variations with prevailing exchange rates is ridiculous especially in Nigeria.
- Industry: Marketing & Advertising
- Company size: Self Employed
- Used Daily for 1-5 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 8.0 /10
I love it's push notification
Reviewed on 02/06/2021
In one word, Amazing tool for marketers.
In one word, Amazing tool for marketers.
Pros
I'm using this from 1 month to monetize my push notifications user. It'll really mind blowing. I never thought that I'll earn that much through push notifications. I had only tier 3 traffic push notifications subscribers user.
Cons
As I have only tried it's push notifications features and I feel there is not any cons right now.
Response from SendPulse
Thanks for your review!
- Industry: Computer Software
- Company size: 2–10 Employees
- Used Monthly for 1-5 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
Good software with perks.
Reviewed on 08/04/2022
Great customer service.
Great customer service.
Pros
I love that you do SMS & emails. I think that it is a great value for start ups.
Cons
Definitely a step above their old version, but needs a guide map to a goal for new people who sign up. What do you want to do, then guide you to do that for people who are new beginners per se. Your plugin wasn't as friendly/easy as it should be for WordPress. I figured it out, but should have more help tips for beginners. Maybe add a YouTube video right into the plugin on how to use it and setup short codes.
Alternatives Considered
OmnisendReasons for Choosing SendPulse
Mailchimp is too expensive and didn't really do SMS at the time.Switched From
MailchimpReasons for Switching to SendPulse
Gave me time to build my list and learn the software. Sometimes it takes a little time to get ready for an email launch.- Industry: Food Production
- Company size: 51–200 Employees
- Used Weekly for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 7.0 /10
The All-in-One Marketing Platform
Reviewed on 20/12/2022
Overall, I am happy with SendPulse and would recommend it to others.
Overall, I am happy with SendPulse and would recommend it to others.
Pros
I like how SendPulse has a lot of features for marketing automation and email marketing. I also like the user interface and how easy it is to use.
Cons
I don't like how there is no phone support and the live chat can be slow at times.
- Industry: Health, Wellness & Fitness
- Company size: 2–10 Employees
- Used Weekly for 1-5 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Likelihood to recommend 10.0 /10
Best email marketing software
Reviewed on 29/03/2022
It's the main tool for me to get all the announcements delivered to my students.
The emails are...
It's the main tool for me to get all the announcements delivered to my students.
The emails are nice-looking, the delivery rate is great
Pros
I love how easy it was to set it up, verify the domain etc.
The software interface is modern-looking compared to some other mailing services; very easy to create and reuse templates, nice template library to quickly compile a nice-looking email. The dashboard is very informative and nice-looking too.
Cons
I didn't have any problems with it, for me it's working perfectly
Alternatives Considered
MailchimpReasons for Switching to SendPulse
Mailchimp interface is dreadful as if it was created in 1990 and hasn't changed since then.- Industry: Events Services
- Company size: 11–50 Employees
- Used Monthly for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Excellent Service
Reviewed on 19/04/2021
Pros
Very simple and intuitive interface. Easy yet has the depth if you're willing to go further.
Cons
I haven't really came across anything about the service that was not desirable. For what we do, the service is excellent.
Reasons for Switching to SendPulse
SendPulse stood out to us because of the price differential between it and similar products. It more than meets our needs and for a fraction of what other companies charge. Customer service is also very helpful & timely, as well as understanding for the "human error" issues.Response from SendPulse
Thank you for your review, Lucas!
- Industry: Computer Software
- Company size: 11–50 Employees
- Used Weekly for 1-5 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 8.0 /10
Money spent well
Reviewed on 20/09/2021
Good use for my money
Good use for my money
Pros
I like the fact that the payment is in naira and the entire software looks like it was custom built for my country Nigeria
Cons
That I could not restart my automation except the fact that I had to delete and reupload my mailing list again
- Industry: Events Services
- Company size: 51–200 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 6.0 /10
Good experience
Reviewed on 27/07/2023
During my virtual journey through the intergalactic realm, I stumbled upon SendPulse, a mind-blowing...
During my virtual journey through the intergalactic realm, I stumbled upon SendPulse, a mind-blowing marketing platform operated by a team of friendly AI aliens! They offered an out-of-this-world experience with their hyper-personalized communication channels, allowing businesses to connect with customers across the universe through cosmic emails, space-age SMS, and telepathic push notifications. And let's not forget their AI-powered starship chatbot, aptly named AstroBot, who was always ready to navigate marketing conundrums in the blink of a binary eye. It was truly a cosmic marketing adventure that left me starstruck! 🚀🌌😃
Pros
The thing I liked most about SendPulse was their super cool mascot, a friendly AI-powered unicorn named Sparkle! It would pop up on the dashboard with quirky messages like "Let's create magic together!" and "Time to sparkle your marketing!" It added a fun and whimsical touch to the whole marketing experience. Plus, who doesn't love unicorns, right? 🦄😄
Cons
One thing that frustrated me about SendPulse was their obsession with sending virtual high-fives every time I logged into the platform. At first, it was cute and motivational, but after a while, it became a bit excessive. I mean, I appreciate the positive vibes, but I'd rather have a streamlined dashboard than a barrage of digital high-fives every time I wanted to get some serious marketing work done! 🙌😄
- Industry: Education Management
- Company size: 51–200 Employees
- Used Daily for Free Trial
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
SendPulse is one of the most user-friendly email softwares
Reviewed on 05/10/2021
Smooth experience where all our organization's needs related to emails was fulfilled.
Smooth experience where all our organization's needs related to emails was fulfilled.
Pros
SendPulse got us started on the free trial almost immediately. The campaign is briskly verified and approved each time and the waiting time is a minimal as against some of the other popular providers which take half or even one whole day to approve campaigns. It is more cost effective & very easy to use with little to no training required! The Pay as you Go feature has also been a big plus with SendPulse as it suits our business model better than the regular subscription plans.
Cons
The template building could be improved a bit aesthetically (though it is pretty comfortable now as well!).
- Industry: Legal Services
- Company size: 11–50 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Best Platform
Reviewed on 24/07/2023
In general, we've always had good experiences with SendPulse, it's the quietest platform we use...
In general, we've always had good experiences with SendPulse, it's the quietest platform we use today, we almost never had problems throughout the almost 2 years we've been using it. It's very easy to use, easy to implement.
- Industry: Construction
- Company size: 11–50 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Likelihood to recommend 10.0 /10
SendPulse Helps Keeps Subscriber Updated
Reviewed on 26/04/2022
Happy to use such an awesome product.
Happy to use such an awesome product.
Pros
SendPulse is a cloud-based email marketing and transactional email service provider. It helps you to send emails, manage subscribers, and monitor your campaign’s performance. They provide a suite of tools for those who want to get their message out to the world in the most effective way possible. SendPulse offers an easy-to-use interface that allows users to design content for various channels like SMS, Push Notification, Social Media, etc.
Cons
Not so much of cons but the limitation in subscriber number is quite the thing I don't like about SendPulse.
Response from SendPulse
Thank you for your review, happy to hear that you find combination of various tools in one product convenient.
- Industry: Computer & Network Security
- Company size: 2–10 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
SendPulse is one of the best emailing systems
Reviewed on 06/09/2021
Pros
I feel great when I'm using SendPulse to let my users participate in my new campaigns. I have also use it to inform my users about my new products. It is also supporting RTL and Persian words and it is one of its best advantages.
Cons
I haven't seen any disadvantages, but it will be better if they have more discounts on their plans :)
- Industry: Insurance
- Company size: 11–50 Employees
- Used Weekly for 6-12 months
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Review Source
Overall rating
- Ease of Use
- Likelihood to recommend 10.0 /10
Happy with its free version
Reviewed on 07/10/2019
I am satisfied with the features that it has for free: templates, analytics, automation, resend...
I am satisfied with the features that it has for free: templates, analytics, automation, resend emails to those that did not open. When the time will come, I will purchase the paid version.
Pros
I am using this software for e-mail marketing for a project that I am a part of. It was recommended to me by somebody who was using it for months already and was happy about it. Once you get used to it (as any software) and you find out how it works, it is very easy to send e-mails. I like that you can save templates and reuse them.
Cons
I had at the beginning an issue with the email that I was ending - the SendPuls refused to send it considering that it violates its rules. It was not the case. I emailed their customer support, showed them that they are wrong and solved the problem. Never had it since then (and this was about 2 years ago)
- Industry: Entertainment
- Company size: 2–10 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
A very good fit for small business like me
Reviewed on 16/04/2021
Pros
Provides wide range of services.
Is easy to use.
I personally never had a problem using Sendpulse - So I never contacted customer support. OR else I would have rated there customer support as well 😝😊 But surely they might have a good customer support. As they seems very attentive towards their product and services.
Cons
No Cons for now.
I have used some other services as well. So there is nothing that I missed here.
I just wish they include an HTML mail builder with Email Templates.
Response from SendPulse
Thank you for your review. Glad to hear that your experience with SendPulse was excellent.
- Industry: Publishing
- Company size: 2–10 Employees
- Used Weekly for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 7.0 /10
Great for small lists
Reviewed on 17/09/2021
It's a very good email marketing service for small lists under 2500 subscribers and for busy...
It's a very good email marketing service for small lists under 2500 subscribers and for busy marketers who look for better automation. But their delivery rate and spam rate aren't the best out there.
Pros
What I loved about SendPulse in email marketing is that it has a free tier for up to 2500 subscribers, so you get to try it for free. The other main advantage is the automation features. It automatically sends to non openers on the date of your choice.
Cons
It's too conservative with the media content you can share in your emails. It censors your emails and must approve each one according to their policy. The spam filter is far from perfect, too, which impacts their delivery system and rates.
- Industry: Marketing & Advertising
- Company size: 2–10 Employees
- Used Weekly for 2+ years
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Review Source
Overall rating
- Ease of Use
- Likelihood to recommend 8.0 /10
Easy email marketing
Reviewed on 13/01/2023
Pros
Email marketing is one of the successful ways to promote your business, present various offers and reach the people interested in your activity. So creating an attractive and understandable email body for such purposes is much more manageable when we use SendPulse. It has pretty good widgets, blocks, and tools that make the email-creating process enjoyable even for those who don't have time or skills for designing. I have been using this product for informing our clients about the latest offers on flights, last-minute sales and so on. You can track the users that received the email or opened it. It is quite easy to add/remove contacts or make new lists.
Cons
It would be better if SendPulse had more design tools suitable to the company's style.
- Industry: Hospital & Health Care
- Company size: 51–200 Employees
- Used Weekly for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Likelihood to recommend 8.0 /10
Integrated email marketing made easy, swift, and seamless
Reviewed on 01/11/2023
We started using SendPulse about a year ago when we were looking to build out our leads and...
We started using SendPulse about a year ago when we were looking to build out our leads and marketing client list. It's been essential to our firm since then, mainly due to the high ability for us to customize nearly everything, from end to end. The experience in using this software has only gotten better over time.
Pros
The A/B testing capabilities are something I highly value as a manager. Targeted messaging and push notifications enabled for leads are also an essential feature. Finally, I love how SendPulse allows us to promote special offers via push notifications to specific clients. The customizability of this platform is key.
Cons
The chatbot builder is a fantastic feature, but there has been a bit of a learning curve in building it and using it.
- Industry: Human Resources
- Company size: 51–200 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
The service facilitates many tasks
Reviewed on 13/10/2018
Pros
We use SendPulse for over a year. We chose this particular service, since the price for a subscription is on average 50% lower than that of competitors. At the same time, the functionality of the service is not inferior to them. Mailing automation works fine, the attached files do not disappear.
Cons
There are no complaints about the work of the service. But we had such a case, when for a month’s subscription, we had twice the amount withdrawn from the card. We wrote to the support service and in a month everything was returned. But why it did not happen to us explained.
- Industry: Professional Training & Coaching
- Company size: Self Employed
- Used Weekly for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Send Pulse is the Best!
Reviewed on 03/05/2022
Pros
I have used mail chimp and aweber and find Send Pulse the easiest and most affordable system.
Cons
I find it a very intuitive system to use. No complaints.
- Industry: Health, Wellness & Fitness
- Company size: 2–10 Employees
- Used Weekly for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Best mail merge and multiple channel product
Reviewed on 03/06/2021
Very efficient support.
Very efficient support.
Pros
Tons of important features, ease of use. Very flexible. Superb automation - e.g. triggering automated mailing and messaging from within my website. Ease of integration. Scalable.
Cons
Lack of right to left support (can be overcome using HTML).
Response from SendPulse
Thank you for the 5-star rating and your review, Adam!
- Industry: Automotive
- Company size: 2–10 Employees
- Used Daily for 1-5 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Very Good
Reviewed on 25/03/2023
Pros
Easy to use, fast and accurate technical support and very good business service
Cons
It is not possible to register the sale by products, only by deals.
Alternatives Considered
FreshdeskReasons for Choosing SendPulse
most complete solutionReasons for Switching to SendPulse
Solution in Portuguese and cheaper price- Industry: Food & Beverages
- Company size: 51–200 Employees
- Used Daily for Free Trial
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Great for less money!
Reviewed on 26/06/2023
Pros
Price and chatbot features are very good.
Cons
Limited Whatsapp Business API on trial test.
Alternatives Considered
ChatGuruReasons for Choosing SendPulse
Botconversa doesn't use official Whatsapp APIReasons for Switching to SendPulse
SendPulse price is much better than others.- Industry: Design
- Company size: Self Employed
- Used Monthly for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
Great product for mailing services
Reviewed on 04/05/2021
Overall the experience was great indeed.
Overall the experience was great indeed.
Pros
I like most the dashboard, the intuitive menus, the option to duplicate campaigns easily.
Cons
I don't like the subscriptions management. Every single month I have to pay with my credit card. I've tried many times to set up my payment automatically, asked for help with the Sendpulse Team and didn't work out. The payment form has some feedback problems. Some UX fails.