--- description: Learn more about JivoChat. We provide Australian business users the most detailed information on pricing, benefits, and disadvantages of software that will make your choice easier. image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png title: JivoChat Reviews, Cost & Features | GetApp Australia 2026 --- Breadcrumb: [Home](/) > [Live Chat Software](/directory/561/live-chat/software) > [JivoChat](/software/104113/jivochat) # JivoChat Canonical: https://www.getapp.com.au/software/104113/jivochat Page: 1 / 5\ Next: [Next page](https://www.getapp.com.au/software/104113/jivochat?page=2) > JivoChat is a live chat software that offers customizable web \& mobile chat widgets with 20 language options, and web-based, desktop, and mobile agent apps, including real-time visitor monitoring, pageview histories, email chat transcripts, file transfers, canned responses, customer ratings, \& more > > Verdict: Rated **4.6/5** by 105 users. Top-rated for **Likelihood to recommend**. ----- ## Overview ### Key benefits of JivoChat All text on the chat widget is fully customizable and can be translated into 20 languages. Users can ‘sneak-peek’ at messages visitors are writing, before they are sent. Reports and chat logs give managers an overview of agent performance and service quality. Visitor information including their social profiles, location, pageview history, referring domain, and more, can be accessed in real time. JivoChat automatically provides daily service quality scores between 0 and 5, and suggests areas for improvement. ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.6/5** | 105 Reviews | | Ease of Use | 4.7/5 | Based on overall reviews | | Customer Support | 4.5/5 | Based on overall reviews | | Value for Money | 4.4/5 | Based on overall reviews | | Features | 4.5/5 | Based on overall reviews | | Recommendation percentage | 90% | (9/10 Likelihood to recommend) | ## About the vendor - **Company**: Jivosite - **Location**: San Jose, US - **Founded**: 2012 ## Commercial Context - **Starting Price**: USD 19.00 - **Pricing model**: Per User (Free version available) (Free Trial) - **Pricing Details**: 14-day free trial, no credit card required. Basic plan: free for up to 5 agents. Professional plan: $19 per agent per month, billed annually. - **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Linux (Desktop), Android (Mobile), iPhone (Mobile), iPad (Mobile) - **Supported Languages**: Chinese, Czech, Danish, Dutch, English, Finnish, French, Italian, Japanese, Polish, Portuguese, Russian, Spanish, Swedish, Ukrainian - **Available Countries**: Argentina, Australia, Brazil, Canada, Chile, China, Colombia, Czechia, Germany, India, Japan, Kenya, Mexico, Netherlands, Peru, Portugal, Russia, Türkiye, Ukraine, United Kingdom and 3 more ## Features - API - Activity Dashboard - Alerts/Notifications - Audio/Video Conferencing - Automatic Call Distribution - Autoresponders - CRM - Call Center Management - Call Monitoring - Call Recording - Call Routing - Call Transfer - Callback Scheduling - Caller ID - Canned Responses - Chat Transcript - Chat/Messaging - Collaboration Tools - Computer Telephony Integration - Contact Management ## Integrations (27 total) - Adobe Commerce - BigCommerce - Bitrix24 - Brevo - Drupal - Ecwid - Freshdesk - Google Analytics 360 - HubSpot CRM - Instagram - Jira - Joomla - Kommo - Mailchimp - Meta for Business ... and 12 more integrations ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat ## Category - [Live Chat Software](https://www.getapp.com.au/directory/561/live-chat/software) ## Related Categories - [Live Chat Software](https://www.getapp.com.au/directory/561/live-chat/software) - [Customer Communications Management Software](https://www.getapp.com.au/directory/1139/customer-communications-management/software) - [Cloud PBX Software](https://www.getapp.com.au/directory/1101/cloud-pbx/software) - [Cloud Communication Platforms](https://www.getapp.com.au/directory/1631/cloud-communication-platform/software) ## Alternatives 1. [LiveAgent](https://www.getapp.com.au/software/91301/liveagent) — 4.7/5 (1753 reviews) 2. [Zendesk Suite](https://www.getapp.com.au/software/9448/zendesk) — 4.4/5 (4072 reviews) 3. [Slack](https://www.getapp.com.au/software/91563/slack) — 4.7/5 (24046 reviews) 4. [LiveChat](https://www.getapp.com.au/software/8385/livechat) — 4.6/5 (1715 reviews) 5. [Tidio](https://www.getapp.com.au/software/105081/tidio-chat) — 4.7/5 (590 reviews) ## Reviews ### "Great solution for the website" — 5.0/5 > **Vitaly** | *6 August 2020* | Business Supplies & Equipment | Recommendation rating: 9.0/10 > > **Pros**: Integration with other business apps CRM, mail etc. > > **Cons**: Would like more configuration options for some features > > Jivochat helps us get more leads ----- ### "Jivochat best performance chat with customers" — 5.0/5 > **Verified Reviewer** | *25 December 2022* | Computer Games | Recommendation rating: 10.0/10 > > **Pros**: I like how easy you can use this software, I have been using it with our customers you can chat in different languages upload photos and files to help your customers more. Best ever > > **Cons**: I like everything about the software but I would love to see new features like blue seen option would be great > > My experience with jivo chat is great I have been using it for a year now easy and useful and I keep using it. Best performance ----- ### "I am upset from technical problems and support" — 1.0/5 > **Monica** | *1 February 2020* | Design | Recommendation rating: 0.0/10 > > **Pros**: at first I found it easy to use and I found enough features as i wanted > > **Cons**: bad support slow and at the end I don't understand what the problem is ----- ### "My experience using JivoChat" — 5.0/5 > **Verified Reviewer** | *11 August 2021* | Information Technology & Services | Recommendation rating: 8.0/10 > > **Pros**: Easy integration to WordPress and the ability to have a separate and dedicated number for customer support inbuilt in JivoChat. > > **Cons**: JivoChat can sometimes be a challenge to customize but becomes easy once you figure it out. > > JivoChat has made it very easy for my business and agency clients to communicate with customers. ----- ### "JivoChat a well established chat and support tool" — 5.0/5 > **Verified Reviewer** | *26 February 2022* | Computer & Network Security | Recommendation rating: 9.0/10 > > **Pros**: JivoChat is a well-established chat and support tool that has been helping us to communicate with our customers. Its features include live chat, and chatbot, making it the perfect solution for our company looking to improve our customer service. > > **Cons**: Brand removing is not available for my subscription ----- Page: 1 / 5\ Next: [Next page](https://www.getapp.com.au/software/104113/jivochat?page=2) ## Links - [View on GetApp](https://www.getapp.com.au/software/104113/jivochat) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-CL | | | es-CO | | | es-MX | | | fr | | | fr-BE | | | fr-CA | | | nl | | | nl-BE | | ----- ## Structured Data