EZRentOut Reviews

We were looking for a rental inventory software that better fit our company needs while understanding our budget.
EZRentOut fell within the right price point while offering more than enough features for use.
A program that was designed with common sense and awesome customer service.

There are so many features, that it takes a bit of time to familiarize oneself with. Not really a Con.

Ease of tracking our assets. This is literally all I like about this software.

I have noticed many small things that are not really a major functionality issue, (aside from one that was a big problem), but more strange and confusing. On the bookings page, items that are to be rented out today, sometimes show up green, sometimes just black. I find the green beneficial when there happens to be a long list of upcoming rentals, but that function is not always working. Also, on many occasions, the customer's name on the bookings page will randomly change to my name. If I click on the order, the information within the order is still correct, I just find that quite odd and slightly ignorant. I often have an issue when selecting rent out order where it prompts me to enter tracking info, after I have already done so. Sometimes, it will leave the tracking info there and allow me to choose rent out order a second time, while other times it deletes my tracking number and I have to renter that info. This is not only frustrating, but inefficient. My final and largest complaint is concerning an order that I never received an email about (I have the system set to notify me 2 days in advance and day of order), nor did it ever show up in my bookings list until nearly a week after it was due to be shipped. That one really floored me. I check my bookings list multiple times per workday, and as I previously mentioned, I also have email notifications set up. Overall, the system is ok. I don't love it, but it works to get the job done for the most part.

The ability to be able to customize any report or form. Support is great!

That you are not able to search orders through the PO Numbers.

This software makes is easy to implement our new rental program and is quite user friendly.

There are some learning curves with the software and some placement/editing options that seem to be counter-intuitive.

EZRentOut is no doubt the best bang for your buck. Within a couple hours I already had many past rentals entered in and billed. The user interface is friendly for all experience types and lets you control settings from basic to advanced depending on your needs. I recommend this program to anyone with a small to medium sized rental business that is on a budget, nothing else can compete.

I would like to see the ability to clone custom quotes and invoices in future versions. Also, the iPhone app needs to be updated with more controls and enhanced for iPhone X screen size.

So turnkey! We could have hosted our rental program on our own using excel or something similar but ez rent out saves us time and in turn, money.

We really don't have any cons to report at this time.

Love the idea that you have lots of flexibility and customisation for the webstore and that you can easily separate items per item that you have for rent

Could be a bit easier to find the settings you seem to often struggle to find the proper settings tab.

Quick and easy to use, intuitive with little training needed to understand the software.

Would like the ability to search customer by phone number.

This software is very easy to use and has some powerful features. The bundles are a great feature for our product offering - we rent plastic moving boxes. Standard rental period is 2 weeks that we can easily extend. Each bundle includes multiple sizes of boxes. The custom entry feature allows us to override and adjust the rental so I know there is always an easy way to include special situations (we include longer rental periods for free if the customer rents one of our larger storage containers).

Refunds and voiding are easy and well documented. Tax is simple enough - although we must pay attention since we delivery to different tax jurisdictions (we have to manually select the correct tax rate).

The dashboard is a nice overview of all of our activity. The email reminders are a time saver - reminding the client that the rental is ending and asking if they want to extend. We copy ourselves internally so we see the emails that each client receives - this is helpful in terms of always seeing what the customer is experiencing. We send the customer a "please review us" email automatically when we close out the rental - works well.

I have spoken at length the development team about adding addition functionality so we can use EZRentout for our main business - portable storage container rentals. The main shortcoming is the lack of a simple clean process to show all transactions on a single report - we work with insurance companies and they need to see a consolidated report of all charges (many months of rent, delivery charges, pick up charges). EZRent out needs to let the user modify an active order to add additional services that were not anticipated in the original order (like move the container to the warehouse).

We have conveyed our requirements to the EZRentout team and we were told that they are actively working on a solution to our needs. I look forward to the implementation of these features so we can eliminate our other rental software subscription and use just one vendor.

It is used to create customer invoices for equipment rental. It is a separate from the accounting software, as such facilitate to keep the accounting numbers in order

Lacks credit and debits notes...........

Not many equipment rental softwares can cater to construction equipment rental industry. But this one nailed it in terms of operation processes and pricing methods. This software certainly helps to improve a company's processes by leaps. Not only the software, the support was the best we've experienced so far. Although we are located much further away from the United States and some requirements may be different, they're always willing to listen and help us. Can't wait to make use of all the features available in this software.

We know there is no one best solution for everyone because every business is different. The software is very good, and their team is constantly working on better features, which is what we really appreciate. We thought the bundle feature could be more robust in terms of its flexibility to swap items within a bundle. This would definitely be more helpful for us. It would also be good if we can have more control over the customization of the printout templates in terms of the placement of different fields and line items.

Its easy to use and to set up, and any issues are taken care of in a timely manner.

It seems that some things updates are rushed and not fully tested which leads to many calls or emails to tech support.

This software is easy to use, and has features which are very useful. Daily use of this system is very functional. Customer support has always been very helpful.

The help screens and are robust, but some of the instructions refer to verbiage which has changed, so finding exactly what you need is sometimes trick. Customer support is very helpful, however their response time via email varies from a few hour to 24hrs.

Practical, easy to use for mostly all features. Prints layouts are really beautiful and nicely done!

We cannot take out inventory as easy as we can can add some. It's impossible to do a quote for separate days in the same time period. Sometimes, the inventory available bugs and even though I have plenty in stock, it won't allow my order.

It's very easy to use and to get started

Returning partial items in orders can be a pain.

I liked the fact that I was able to track all the orders at any given time.

If you had a order that's duration was for 12 month's it would not automatically pull the order monthly. you would have to make it occurring.

Free trial, easy setup, very responsive customer service

The platform is performing well. I did not have any issue with their platform so far.

There are multiple possibilities organizing items and bundles. The Add-Ons are very nice. You can follow constantly how items are being used and rented

Few options in order to design the webstore. In the webstore there is not possibility of checking availability items individually. It would be nice if clients could know when items are available in a calendar