--- description: Learn more about CARET Legal. We provide Australian business users the most detailed information on pricing, benefits, and disadvantages of software that will make your choice easier. image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png title: CARET Legal Reviews, Cost & Features | GetApp Australia 2026 --- Breadcrumb: [Home](/) > [Legal Practice Management Software](/directory/120/law-practice-management/software) > [CARET Legal](/software/104029/caret-legal) # CARET Legal Canonical: https://www.getapp.com.au/software/104029/caret-legal Page: 1 / 7\ Next: [Next page](https://www.getapp.com.au/software/104029/caret-legal?page=2) > CARET Legal is cloud-based practice management software for law firms of all sizes. It offers case management, document organization, and client communication features via a secure portal. It streamlines operations with automated workflows, customizable billing, and real-time analytics, providing insights into firm performance. CARET Legal helps legal professionals manage their practice efficiently across specialties, from family law to intellectual property. > > Verdict: Rated **4.5/5** by 155 users. Top-rated for **Likelihood to recommend**. ----- ## Overview ### Key benefits of CARET Legal Integrated methods to automatically track billable hours. ​ ​ Organize and align teams with collaboration tools. Gain full visibility into workflows within the firm, set reminders for team members, and tie all records back to a specific matter.​ ​ Communicate with clients conveniently from the CARET Legal platform with integrated client texting, email, and calendar integrations, and the ability to securely send sensitive documents through the client portal.​ ​ Drive more revenue and decrease the A/R cycle with integrated accounting and billing. ​ Securely access critical client data on the go. CARET Legal is cloud-based, and the first SOC 2 compliant solution that enables the freedom to work from anywhere, including the CARET Legal mobile app. ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.5/5** | 155 Reviews | | Ease of Use | 4.5/5 | Based on overall reviews | | Customer Support | 4.4/5 | Based on overall reviews | | Value for Money | 4.3/5 | Based on overall reviews | | Features | 4.3/5 | Based on overall reviews | | Recommendation percentage | 80% | (8/10 Likelihood to recommend) | ## About the vendor - **Company**: CARET - **Location**: San Diego, US - **Founded**: 1983 ## Commercial Context - **Pricing model**: Per User (Free Trial) - **Pricing Details**: Contact us for pricing - **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500 - **Deployment & Platforms**: Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Linux (Desktop), Chromebook (Desktop), Android (Mobile), iPhone (Mobile), iPad (Mobile) - **Supported Languages**: English - **Available Countries**: United States ## Features - 2-Way Messaging - AI/Machine Learning - API - Access Controls/Permissions - Accounting - Accounting Integration - Accounts Payable - Accounts Receivable - Accrual Accounting - Activity Dashboard - Activity Tracking - Alerts/Notifications - Approval Process Control - Approval Workflow - Archiving & Retention - Asset Accounting - Audit Management - Audit Trail - Automatic Backup - Automatic Billing ## Integrations (16 total) - Gmail - Google Calendar - Google Contacts - Google Docs - Google Drive - Google Workspace - HotDoc - LawToolBox - Lawmatics - Microsoft 365 - Microsoft Outlook - Microsoft Word - Mitratech HotDocs - NetDocuments - OneDrive ... and 1 more integrations ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat ## Category - [Legal Practice Management Software](https://www.getapp.com.au/directory/120/law-practice-management/software) ## Related Categories - [Legal Practice Management Software](https://www.getapp.com.au/directory/120/law-practice-management/software) - [Legal Billing Software](https://www.getapp.com.au/directory/121/legal-billing/software) - [Legal Case Management Software](https://www.getapp.com.au/directory/124/legal-case-management/software) - [Trust Accounting Software](https://www.getapp.com.au/directory/126/trust-accounting/software) - [Accounting Software](https://www.getapp.com.au/directory/236/accounting/software) ## Alternatives 1. [Clio](https://www.getapp.com.au/software/91415/clio) — 4.7/5 (1691 reviews) 2. [8am MyCase](https://www.getapp.com.au/software/91266/mycase) — 4.6/5 (784 reviews) 3. [LEAP](https://www.getapp.com.au/software/104595/leap) — 4.2/5 (530 reviews) 4. [Smokeball](https://www.getapp.com.au/software/104317/smokeball) — 4.8/5 (356 reviews) 5. [Actionstep Legal Accounting](https://www.getapp.com.au/software/2050620/soluno) — 4.5/5 (104 reviews) ## Reviews ### "Best Practice Management System with Integrated Features" — 5.0/5 > **Jeffrey** | *18 May 2022* | Law Practice | Recommendation rating: 10.0/10 > > **Pros**: Everything you need for a matter is integrated into one fantastic page, which allows you to stay on top of everything. > > **Cons**: I wish you could customize a home page for each matter to provide a smattering of information from other tabs. > > We've been with them for 4 years and Zola management is always working with us on solutions to make the system work better for our needs. ----- ### "Cloud-based practice management" — 5.0/5 > **Christian** | *18 May 2022* | Law Practice | Recommendation rating: 8.0/10 > > **Pros**: Built-in accounting was important and Zola's accounting features are excellent, though we'd occasionally like to be able to customize reports. Even so, we can get the info we need. Time entry is easy and set up to facilitate completeness. The automatic time entry windows help us not to lose time. Matters management is simple and flexible. Document upload and management is good, with features to avoid duplication, track versions, view documents easily, automatic OCR, integration with Word. Email handling and the ability to associate emails with matters is good. but the change from server-based management comes with > > **Cons**: Some of the issues are simply the result of being a web-based program, so navigating and using requires people to change habits, and some features of local server-based management are not available. OCR is not always consistent - some documents that OCR in a local pdf editing app do not seem to OCR on Zola. Wish list: a plug-in to permit creation of a spreadsheet in Excel and direct upload to Zola like the Word plug-in; Outlook shared calendar integration so the entire firm calendar would synch with the shared Microsoft Exchange Outlook calendar; an invite mechanism like Outlook; the ability to save all email attachments at once to a matter folder; the ability to move documents from a matter to another matter subfolder; the ability to change the document menu from white lettering on grey to black lettering on white; the ability to import V-cards; icon notification of email receipt; document searching by date created/modified ----- ### "Caret - Not true accounting side" — 1.0/5 > **Daymaris** | *4 February 2025* | Law Practice | Recommendation rating: 0.0/10 > > **Pros**: I like that everything is all in one place. > > **Cons**: Accounting side is a total disaster. Is missing a lot of components of accounting that are needed. > > Customer service is really bad, they don't have people with accounting knowledge in customer support that can help with all the issues that their accounting side has. It really has affect our daily workload. ----- ### "Unmatched Practice Management Software with Crucial Features not Offered by Competitors" — 5.0/5 > **Austin** | *18 May 2022* | Law Practice | Recommendation rating: 10.0/10 > > **Pros**: The best features of ZolaSuite for my firm is it's integration with Google Business for email, the fact that it has full-accounting including three-way reconciliation, its time keeping and billing features, and integration with law firm specific merchant services. I've tried Clio, which may be the closest competitor, and ZolaSuite beats their software, hands down. > > **Cons**: The color scheme for read/unread emails in the Gmail integration could use different colors to more easily tell what emails are read or not read. > > After extensive research and use of other practice management software at other firms, when I hung my own shingle I decided that ZolaSuite was the software my firm needed. I've never regretted my choice and have been a happy customer now for over two years. ----- ### "Zola Helps Greatly with Productivity" — 5.0/5 > **Eva** | *19 May 2021* | Legal Services | Recommendation rating: 10.0/10 > > **Pros**: The customer service is excellent. Sometimes a software can be good, but if the customer service is not as good or better, it can make working with it more difficult. I have always had great customer support whenever calling Zola, and I called a lot at the beginning of the software implementation. I don't call as often now, but I know when I do call, I will get the same customer support as I did when I called more often. The Customer Support team is very good\! > > **Cons**: In the Documents section, there is no way to easily blackline documents and keep newer versions. Zola's software does not recognize the newer versions of documents. I'm hoping they will change this in the future. > > Zola has definitely made billing and invoicing much more efficient. Not just for us, but also for the client. Being able to easily pay their invoices has been very helpful. Also, Zola has a variety of reports you can run to see all aspects of your firm's financial and billing records. There are so many reports which you can create to determine how your company is being run. ----- Page: 1 / 7\ Next: [Next page](https://www.getapp.com.au/software/104029/caret-legal?page=2) ## Links - [View on GetApp](https://www.getapp.com.au/software/104029/caret-legal) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-CL | | | es-CO | | | es-MX | | | fr | | | fr-BE | | | fr-CA | | | nl | | | nl-BE | | ----- ## Structured Data