ManageEngine Endpoint Central Reviews

ManageEngine Endpoint Central is a robust endpoint management solution designed to streamline IT operations, enhance security, and optimize endpoint performance across organizations of all sizes.

The platform leverages automation to streamline routine tasks such as patch deployment, software updates, and asset tracking. By automating these processes, Endpoint Central helps IT teams save time, reduce manual errors, and improve overall efficiency.

Overall, ManageEngine Endpoint Central is a comprehensive and user-friendly solution that addresses the diverse needs of modern IT environments, empowering organizations to efficiently manage and secure their endpoints while enhancing overall productivity and reliability.

While ManageEngine products are known for their affordability compared to some enterprise solutions, the cost of Endpoint Central may still be prohibitive for smaller organizations, especially when considering additional modules or add-ons.

ManageEngine provides comprehensive documentation and support, but some users may encounter challenges in accessing timely assistance or finding solutions to specific issues, like deploying the software across your network.

The ability to quickly gather data, inventory, as well as vulnerabilities and security concerns present on the network is invaluable. The remote access features are so handy and the time saved is amazing. It's like having another employee. Installation on our server was straightforward. We are still exploring all the things ManageEngine Endpoint Central can do, and we look forward to implementing it in our organization once we get approval.

Some of the patching processes are not intuitive. There is a learning curve to the entire program (which is expected), and it takes time and configuring to get some things working. While most failures point you to a solution to fix the issue, some error messages are vague, and solutions are not readily apparent. Sometimes failures to install a patch are left unexplained.

Documentation is very helpful, customer service is generally very good and prompt at answering. There are a lot of included features in endpoint central uem edition (we used endpoint central uem cloud). Windows OS features work often. Remote access feature is good. Patch management works.

Limited features for MacOS and extremely few for Linux although some
problems may be limited by the OS.
Enrollment was a pain for Mac and Linux and provided few benefits. (No MdM for Linux. MDM required and included for macOS, but provided few benefits.)
Advertising on the ManageEngine website and Endpoint Central website promised way more than it delivers. Especially for multi OS features. Very windows-centric.

The WIDE array of functionality that Endpoint central has is amazing. We run our helpdesk almost exclusively on it. It's almost too much at times, but it's fairly intuitive and really easy to use on a day-to-day basis.

Some on the licensing is a little strange. It's not a show stopper, but did take us a bit to figure out what components are under what tier and how licenses are handled per-device/technician.

We mainly use it for patch management and OS Deployment.

Patching process can be a bit flaky sometimes and hard to know why it failed on a certain computer

From third party program installation and management to remote computer management, Desktop Central is an indispensable solution.
- Managing third party software is greatly simplified with Patch Management and Software Deployment.
- Full system Inventory, with Manage Licenses, Software Metering and automated system Scan.
- Remote Control allows remote desktop support, essential for today's IT support.
- A robust set of reports that can be scheduled and emailed.
- Integrates with Service Desk Plus to automatically create service tickets, and email alerts can be created.
- The Free version is fully functional and a great solution for small offices with a limited budget.

I have been using Desktop Central at my current position for 4 years. I cannot live without Desktop Central, or several other Manage Engine products! It is essential for IT to know what their network condition is, maintain its optimum health, and provide end user remote support. Desktop Central is only one of many Manage Engine products that allows IT support to do this.

Superb endpoint management software that helps in monitoring and managing endpoint issues from a central remote location.
Flawless integration with several intuitive features enhancing the overall outcome of business.
Wide and global presence and word of mouth marketing of its utility features immensely helped us to generate more leads and business.
Revenue growth boosted to a great level, marking significant outcome.
Strong customer and tech support team with continuous improvement in business offerings to clients.
Costing and affordability at ease with superb discounts.
Huge customer retention due to flexible and customizable offerings and integrations.
Strong training and support team for regular orientation

We have not faced any major difficulty so far as the working with software has always been a great experience due to its wonderful integrative features and properties. The software undergoes upgradation multiple times and comes up with newer versions every time. This can be further streamlined and eased out.

EC has patch management, Nessus integration with threats, OS deployment and remote control. The remote control works well for our helpdesk as well as the OS deployment from images. These are used daily.

I'd like the ability to change some default options so I don't have to change them every time (remote control). I'd like more insight into failed patches without log diving.

Easy of setup
30 Day Trial
Overall cost
All the features
Quick access to support

Its hard to fully understand the differences between the editions

We chose this initially bevause we needed a central management system and we already had a couple of other products from the same vendor. I liked most the familiarity of layout, simplistic management and usability. The primary functions all work well and do what most others do but the ui makes it easier to manage.

Some of the pop ups don’t look that slick for the end user and some of the prompting and pointers have an element of “written by someone who doesn’t speak my primary language.” This is a small point but from the outside could be relatively easily fixed.

Automation capabilities of the application, from scheduled AD sync, inventory scan, and vulnerability scan to Automated patch testing in the Test & approve, Automated Patch Deployment, and conclusive scheduled reporting to automated tasks.
Endpoint Central features a wide functionality in daily system administration and management. The integral of remote desktop connection, chat, video, audio and text exchange between admin and user has simplified Remote support.

License tracking in the inventory mgt module enables the org to save expenses on underutilized software and helps scale up for the frequently used software

The Data Loss Prevention module is far-fetched, we cannot manage other mail clients other than Outlook.

Great, Simple, Has the all features I need. Reviewed many other solutions - Loved ManageEngine EndPoint Central since day 1.
Perfect for Small Businesses.

Hope it can do network inventory instead of just computers. Too many other products. Also can do with a better dashboard look.

The one-stop shop for all IT endpoint tasks. We previously used multiple tools for patching, inventory, remote access, and software control. MEDC allows us to roll them all into one easy to use tool. The fact that it's cloud based is key as we try to minimize any on-prem services.

Some of the terms can be confusing, and the sheer number of different ME products makes selecting the correct product challenging. The sales team could use some training on how to properly assist potential customers on needs assessments and how their products align and especially interact.

The product does an amazing job performing the update of server and desktop operating systems and software. What is surprising is all the additional things it does, and the features that they keep adding into the product. Examples over the years includes adding in things like mobile device management, review of each box for vulnerabilities, showing issue and problems with the boxes that are both correctable and not correctable by the patching functions.

Upon some tasks they will show failure or a pending action, however they do not then update those status in the queue. I think this is done from a compliance standpoint, but there should be a function added to specifically address a job that’s been run, been incomplete and then a pending follow-up action.