Dialpad Reviews

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541 Reviews

- Industry: Construction
- Company size: 2–10 Employees
- Used Weekly for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Likelihood to recommend 10.0 /10
DialPad has been a great service for our business
Reviewed on 16/07/2022
Our experience has been excellent. We have really had nothing negative ever happen with it and I've...
Our experience has been excellent. We have really had nothing negative ever happen with it and I've shared it with tons of people. It's probably my current favorite phone service we use and we have a few, always looking for the next best thing.
Pros
Love the mobile app and the ability to make and receive calls over cellular and WiFi. We've been using it for years and it's been rock solid.
Cons
The only con is that they don't have a free version any longer. I tell anyone who asks about it and we love it but we were lucky enough to such an early adopter we got in on the "free for small businesses" deal way back when they first launched.
- Industry: Transportation/Trucking/Railroad
- Company size: 201–500 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
I love Dialpad!!
Reviewed on 01/04/2024
I think I can speak for both myself and my team when I say Dialpad was an excellent addition to our...
I think I can speak for both myself and my team when I say Dialpad was an excellent addition to our tools we use everyday to be productive and successful.
Pros
Dialpad makes my dialing and communicating with clients so much easier! The AI technology paired with the user friendly designed and functions make my life so much easier.
Cons
I will you could email clients out through Dialpad!
- Industry: Legal Services
- Company size: 2–10 Employees
- Used Daily for 1-5 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Likelihood to recommend 1.0 /10
Misrepresentation of Services
Reviewed on 25/03/2024
Pros
The idea that our phones, webchat, and fax could all be in one place.
Cons
Last fall, we signed up for their services, emphasizing the importance of seamless integration with Lawmatics, our CRM. Despite assurances that everything integrated smoothly, we've encountered major headaches along the way.
We started talking with Dialpad last fall and had multiple calls/zoom meetings with them. We told them we used Lawmatics for our CRM and that it was critical that everything integrated directly to Lawmatics. We were assured on numerous occasions that everything did integrate into Lawmatics.
Once we signed up for both phone and website chat, they started billing us for the website chat service, even though it was not up and running. They were still building it out, which they billed us an extra $1,000 and took another 2 months before they had the chat bot ready for us to even look at. Once we got the suspicion that the web chat did NOT integrate to Lawmatics, we emailed them directly and asked. It took over a month for them to finally come back and say that the web chat did NOT integrate directly with Lawmatics, but they were happy to build out a custom zapier connection for an additional $$$$ (crazy amount here).
I immediately requested a refund and cancellation of the web chat services, and they have spent another 2 months beating around the bush before telling me that can't do that, and I'm stuck with their contract for web chat.
This is after the issue we had with their fax service. We tried sending faxes for several weeks and then realized none were going through. When we reached out to Dialpad they said "oh yeah, that's a known issue"- a known issue that their fax doesn't work??? At least they did let us cancel that service.
It's a reminder to be vigilant about who we partner with and to ensure that promises made align with the actual service provided.
I hope this insight will help others avoid the mistake that I made in choosing to work with Dialpad.
- Industry: Information Technology & Services
- Company size: 11–50 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Likelihood to recommend 7.0 /10
Connect with your colleagues using this App.
Reviewed on 17/10/2024
Overall, it's a good product if you don't have any other phone system in your business.
Overall, it's a good product if you don't have any other phone system in your business.
Pros
The ability to send messages, host a meeting, share the screen, share files through the app.
Cons
Receiving phone calls from people not on your contact list.

- Industry: Health, Wellness & Fitness
- Company size: Self Employed
- Used Weekly for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 6.0 /10
Decently priced
Reviewed on 18/05/2024
Overall, Dialpad is of good value and they off a BAA which I need as a therapist.
Overall, Dialpad is of good value and they off a BAA which I need as a therapist.
Pros
Dialpad is cost efficient and is overall easy to use.
The chat feature is convenient and useful to send reminders for sessions.
Cons
The video conferencing is not as easy to use as I had hoped. I contacted tech support and still was unable to resolve the issue.
- Industry: Hospitality
- Company size: 11–50 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 1.0 /10
DO NOT USE !!! POOR CUSTOMER SERVICE!
Reviewed on 27/06/2024
It has not been great - we have been loyal customers and increased licences however when we tried...
It has not been great - we have been loyal customers and increased licences however when we tried to reduce them again, they still charge us for the additional licences over 6 months later, and no response from them at all. Do not use them.
Pros
I don't have any Pros to give you as i am not happy with the service
Cons
Poor customer service - no response from them
- Industry: Consumer Services
- Company size: 1,001–5,000 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Ease of Use
- Likelihood to recommend 9.0 /10
Dialpad is Dialing into a Positive Review!!!
Reviewed on 20/12/2023
It is fantastic that even our agents who are new to the software adapt quickly and can navigate...
It is fantastic that even our agents who are new to the software adapt quickly and can navigate easily. Dialpad has made our campaign deliver a higher level of service. The whole team appreciates being able to call out from the mobile app.
Pros
If you are in the Call center industry and looking for a simple yet multifunctional call app then look no further Dialpad is the right fit for you. It has all the features you need Call recording, call monitoring, call history, and texting, the list goes on.
Cons
Its a bit on the expensive side but you do get your monies worth.
- Industry: Cosmetics
- Company size: 2–10 Employees
- Used Daily for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 0.0 /10
worst app and customer support ever
Reviewed on 29/06/2023
Dialpad is greedy- they want to take all of your money and offer no support. The app is constantly...
Dialpad is greedy- they want to take all of your money and offer no support. The app is constantly glitching. Every. Single. Time. I answer a call on the app on my phone, it hangs up on the client. Amazing how whatsapp and facebook and instagram doesn’t have this issue. Yet here I am paying $100/month (more than my own Verizon cell service) just to look completely unprofessional to my clients. On top of that, they make it impossible to reach them by phone. They require you to chat with them first. Even though my employees have been recording their own calls for the past 6 months, I can’t listen to them. They made me upgrade my account in order to automatically record calls and listen, but guess what? It won’t actually record your calls even if you click the the option in advanced settings because you have to figure out how to reach them for them to turn it on. They have completely wasted my money and time and caused me so much stress. I can’t wait to switch to another company.
Pros
nothing - i liked the idea of dialpad, but did not work for my company because of all the glitches
- Industry: Hospital & Health Care
- Company size: 11–50 Employees
- Used Weekly for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Couldn't get easier to schedule a meeting
Reviewed on 09/05/2024
Pros
I love how simple it is to set up a quick conference call. It takes less than 2-3 minutes.
Cons
I had some issues with the login and password not working when I tried to login and after multiple attempts I realized I was using my login and password for talk, message, and meet and not video conferencing. Once I figured that out it was so simple.
- Industry: Health, Wellness & Fitness
- Company size: 51–200 Employees
- Used Daily for 1-5 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 0.0 /10
Worst support and onboarding reps I have ever worked with.
Reviewed on 27/11/2023
Frustrating. Really can not think of anything else.
Frustrating. Really can not think of anything else.
Pros
The price was definitely affordable. That's about the only positive thing I can say.
Cons
Everything besides the price. The reps gave me misinformation multiple times. The communication was horrible. After signing the contract, a week past and I still couldn't have the service up and running. Wasted so much time with them and never got anywhere.

- Industry: Legal Services
- Company size: 2–10 Employees
- Used Daily for 1-5 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 0.0 /10
Not as Advertised- Hidden Fees, No Ability to Cancel, Incorrect Pricing Information on Website
Reviewed on 21/04/2023
DialPad is a scam. There are numerous hidden fees that are charged to your credit card without any...
DialPad is a scam. There are numerous hidden fees that are charged to your credit card without any warning, and there are other sections of their website that have posted fees which are not disclosed in their "All Features" pricing page. You cannot cancel without speaking to a representative, and conveniently, they don't have any reps available. The trial period is not a "free trial period". There are no refunds whatsoever. If you port your number to them, you must pay in advance and any payments are non-refundable. The voice transcription is very poor at detecting words. The transcripts were gibberish most of the time. The desktop app does not allow you to hang up your call. The feature to send voicemail transcripts to a different email does not work. It just sends everything to your admin account email, even after marking other emails as primary. They did not port over text messaging from my previous provider, only voice calls. Dialpad is the worst internet phone company I have seen. They look good on their website, but their actual product and service are terrible.
Pros
The product worked for incoming and outbound phone calls. I was able to customize my caller ID for outbound calls which is difficult to control with web-based telephone services in Canada.
Cons
The pricing on their website is misleading. There were numerous hidden fees and my phones would not function for my business until I paid these unexpected costs. When I canceled within the 14-day trial period, they refused to refund my annual fee. Their website pricing information shows an option to "see all features" and that page even has fine print at the bottom. However, they don't tell you that in addition to that fine print, there is A SEPARATE SECTION of pricing information that shows other hidden fees that they charge to your account. I paid a $60+ regulatory fee. This was not advertised. When I ported my existing 1-800 number over to them, they would not allow me to receive incoming calls until I purchased "credits". Despite not indicating this cost in their "All Features" page, I learned that you need to pay .02 cents for each minute of incoming calls for 1-800 numbers. I had to buy credits in order to get my business back online, and was actually charged .03 cents per minute afterwards. I immediately ported my number back to my former provider. In total, I spent 11 days with DialPad, which was supposedly within their 14-day trial period. What they don't tell you is that there are no refunds, even if you cancel during the "trial". When I tried to cancel, their internal chat system would not connect me to an agent, saying that no one was available to cancel my account. I had no issues getting a sales rep though. This product is a scam.
Alternatives Considered
TalkrouteReasons for Choosing Dialpad
I thought I would get better service. I returned after 11 days.Switched From
Talkroute- Industry: Marketing & Advertising
- Company size: 2–10 Employees
- Used Daily for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 0.0 /10
Don't use Dialpad
Reviewed on 21/09/2023
Dialpad is a cloud-based communication platform used for business communication, offering features...
Dialpad is a cloud-based communication platform used for business communication, offering features like voice, video, and messaging. Users generally find it user-friendly with reliable call quality and integrations. The cost varies, and customer support quality can vary too. Its scalability makes it suitable for various businesses.
Pros
Nothing, absolutely nothing.
Cons
My experience with Dialpad's customer service was incredibly frustrating. Setup took weeks longer than promised, and canceling my account became a months-long ordeal. Customer service was unresponsive, lacked follow-through, and the procedures for cancellation were unnecessarily complicated. I would caution anyone considering Dialpad to research their customer service reputation and explore alternative options. Dialpad fell far short of acceptable customer service standards in my experience.
- Industry: Real Estate
- Company size: 501–1,000 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 3.0 /10
Lacking in customer support and basic functionality
Reviewed on 05/10/2023
Pros
Relatively easy to set up and manage. Call quality seems to be good for the most part.
Cons
Customer support is not responsive and our Account Manager and the [sensitive content hidden] , have been less than helpful. Call center functionality is not good. Texting back and forth to customers from shared lines is very difficult.
- Industry: Translation & Localization
- Company size: 2–10 Employees
- Used Daily for 1-5 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 0.0 /10
Worst experience ever
Reviewed on 14/06/2024
Pros
None, scammers, make sure you cancel on your bank
Cons
Nothing, worse than can happen when you are at work
- Industry: Marketing & Advertising
- Company size: 2–10 Employees
- Used Weekly for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 0.0 /10
Customer Service Doesn't Exsist
Reviewed on 04/09/2023
Pros
It is a great concept, easy to download.
Cons
We were paying $300 a year for Dialpad and added 2 lines for our telemarketing initiatives. The bill increased from $300 to $900 a year, which didn't seem reasonable. But that's okay, a quick conversation with Dialpad's customer service should clear things up. I was wrong! After spending HOURS on their website looking for a phone number to call, support webpages that take you in circles, and a chatbot that doesn't work I ended up finding the customer service email addresses in forums. A week has gone by and the only response I've gotten is that they discontinued the email I had contacted. I wasn't looking to switch providers but they literally don't have a customer service department anymore.
- Industry: Health, Wellness & Fitness
- Company size: 2–10 Employees
- Used Weekly for 1-5 months
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Review Source
Overall rating
- Ease of Use
- Customer Support
- Likelihood to recommend 0.0 /10
All time WORST customer experience
Reviewed on 02/10/2023
Literally my worst customer experience ever, third world countries without internet respond faster.
Literally my worst customer experience ever, third world countries without internet respond faster.
Pros
they are awful people do not recommend.
Cons
I would never write out things like this unless pushed to absolute limits. Dialpads structure for customer support is fraudulent. I spent over 2 months trying to cancel a membership, painfully slow responses, continually took unauthorised payments off my credit card and now gaslighting me when I asked for a refund saying they can't process payments after 3 days. They're dogs.
- Industry: Internet
- Company size: 51–200 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
DailPad- great call center management system
Reviewed on 30/03/2023
Happy with my experience with DialPad. Easy to implement and maintain.
Happy with my experience with DialPad. Easy to implement and maintain.
Pros
Love the ease of use, reporting and C-STAT scoring. All around great system. Would recommend for any size call center. Large or small
Cons
They have brought their reports a long way. Overall happy with the system.We have had several account manager shifts, so we have had to work through communication shifts.
- Industry: Financial Services
- Company size: 2–10 Employees
- Used Daily for 1-5 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 0.0 /10
terrible customer service
Reviewed on 03/05/2023
extremely poor, the loss in productivity cost the business thousands
extremely poor, the loss in productivity cost the business thousands
Pros
not a lot, couldn't get it working correctly because we could never get onto customer service
Cons
their customer service, took then 8 weeks of constant emails to run a simple test for us
- Industry: Marketing & Advertising
- Company size: 11–50 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 8.0 /10
Dialpad is a must have for virtual workers
Reviewed on 29/12/2022
We have been using dialpad for 3+ years. We like the service. Its reliable and implementation is...
We have been using dialpad for 3+ years. We like the service. Its reliable and implementation is always a quick process. I like that we can monitor our team in real time and record calls when needed. We dont have many issues with the service but when we do, they try to help fix the problem. They may not always be successful with issues but do try to accommodate customer service requests.
Pros
We use dialpad for our marketing team. They are all virtual and need a reliable service.
Cons
The customer service can be iffy. They are able to solve simple issues but are harder to deal with on issues that need escalation.
Alternatives Considered
RingEXReasons for Choosing Dialpad
Service issuesSwitched From
Vonage Business CommunicationsReasons for Switching to Dialpad
Cost and reliability- Used Daily for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
Cloud-Based Office Phones Increase Productivity
Reviewed on 18/01/2018
Pros
I admit I was somewhat hesitant for our office to move from a traditional phone system to a cloud-based one. After using Dialpad for nearly a year, I honestly can't remember why I had hesitations in the first place! This system makes my work communication simple and efficient. I'm in and out of the office all the time, so it's been great to be able to answer work calls wherever I am. Our staff uses the messaging function to interact with each other on team projects. I love the fact that you can easily look over your call history list and edit call information to the name of the caller -- I don't have the need to scribble phone messages on paper anymore because it's all conveniently on the app! In addition to receiving voicemails on your phone, you can get emails including them too, so if you need to pass the message on to a co-worker, it's just a simple email forward away. Another awesome feature is the call data. You can track how many people are calling your organization during a specific time period, what percentage of those calls are getting answered, and who in your organization is making the most calls, along with much more data. These metrics can be used in a variety of ways to make your staff more efficient and engaged.
The interface is easy-to-use and understand. Once you have the app on your device and configured appropriately, it's nearly problem-free. It makes me more accessible to our clients and helps keep our team on the same page -- what's not to love?
Cons
The number one issue you will need to get used to using this product is the slight delay that happens from when you speak your words to when they are actually heard. This results in a lot of accidental talking over your caller, but once you use the product for a while, you will get the hang of it.
You can set up the app to use wifi or your calling plan. If you use your calling plan (which you must when you are away from a wireless router), you can get calls with bad connection or even drop a call. If you do have an issue during your call, you have the ability to give the call a one to five star ranking. If you rank the call low, you can add details about the problem, and then support will take a look and try to address the problem if possible. So there are issues, but I think the benefits definitely outweigh the negatives.
- Industry: Real Estate
- Company size: 51–200 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 7.0 /10
Dialpad Review
Reviewed on 01/03/2019
Overall, the experience with Dialpad is quite positive. We came from another in house VOIP...
Overall, the experience with Dialpad is quite positive. We came from another in house VOIP solution, and knowing that you always have someone ready to help you , gives you peace of mind. It does what its supposed to do, and the majority of the time it does it well!
Pros
One of the best features Dialpad has to offer is the ability to integrate with other services. Single sign on makes accessing Dialpad a breeze, and with GSuite requires one less password for myself, and all of our users. We all have so many passwords that we need some form of software to maintain them all! Interaction with other users through Gsuite, Salesforce, and many others also show up in the main interface allowing users to quickly go back to files, or conversations they recently had with other users. Unified communications is big in today's world and Dialpad handles it quite well. There is a decent variety of equipment that you can use with Dialpad, but it also allows us to completely remove the desk phone which is a nice touch, especially considering the types of work envoironments we have where users can chose where they would like to work. Last but not least, and at the core of its functionality the basic phone system. While allowing users to transfer calls amongst people, you are also able to transfer between devices, which means that, when your 1-2 meeting runs long, you can move your call to a mobile device if you need to get going. Overall the system is quite robust, and provides all the functionality one could ask for!
Cons
Its hard to list many cons, as we have only ever experienced a few, but here they are. Not all bluetooth, or wireless headsets play well with Dialpad. We have had to switch the headsets that a handful of our users depend on. That being said, once you have found one that works well, there are no problems. One other problem that we have encoutered is dropped calls, or unresponsive application. Most of the time, a simple restart of the application, or computer will resolve these issues, but they are still issues. Last but not least, the frequent updates. While it is good to continuously provide important updates, it feels like there is one every week, and not all users are comfortable with making these changes.
- Industry: Law Practice
- Company size: 2–10 Employees
- Used Daily for 1-5 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 0.0 /10
Day 1 and we had to drop them
Reviewed on 19/03/2022
Horrible. They were very helpful during the sales process but the second we actually tried to use...
Horrible. They were very helpful during the sales process but the second we actually tried to use it, we realized how horrible it truly was. Now we have to port to a new service.
Pros
We liked that it gave the option to integrate with Clio
Cons
The first day we had to submit three support tickets because nothing was working properly
Within the first hour of having our number ported we noticed we couldn't get call routing activated to forward all calls to our answering service so the three employees of our firm had to man the phones while Dialpad figured out what to do
Then we noticed all the problems with the text messages. It doesn't organize the messages by threads (like it does on your phone or any other messaging service). Instead it just shows all your individual messages which was a clustered mess. Also if you were the last person to send a message then you have no way of knowing who the text conversation is with unless you click on the text (It shows your name instead of your contact's name because you sent the last message). Finally, none of our contact's names were popping up on the messages, just their phone numbers. Even when we had contacts synced and knew for a fact that number had an assigned contact, we still weren't seeing people's names on the messages tab. BUT THE WORST THING OF ALL WAS THE DAMN DEFAULT DIALPAD NUMBER. We ported over our business line and that was set as the default lines for outbound calls which was perfect. But for God knows what reason, Dialpad won't let you set a main line as the default line for outbound text messages. The only way you can text from your main line is by manually changing it every time you want to send a text.
Finally, the customer service blowsssss

- Industry: Real Estate
- Company size: 11–50 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 8.0 /10
Dial Pad Versus Other Phone System
Reviewed on 31/05/2019
My experience was great, basically it does the job we need so I am satisfied with that. But to be...
My experience was great, basically it does the job we need so I am satisfied with that. But to be more advanced, the system needs more improvement and I hope they could make it more user-friendly.
Pros
If you are looking for a cheaper phone service, that does the job of catering your customer's, this might be the one for you. Way cheaper than Ring Central and The Customer Service is Up top, but SOMETIMES not so easy to get in touch with especially on weekends. However, I highly recommend their service as they are very fair to their users, For instance, when we were still getting used to the system, we have 4 phone lines that were reserved and we weren't aware that it was being billed, but the customer service steeped in and refunded the cost of the unused lines RIGHT AWAY, they are easy to negotiate with.
Cons
The Software is basic, but not that very user-friendly compared to ring central. We've been using Ring Central for a few years before we shifted to Dial Pad.
Recordings are not easily located, when you try searching the phone number on the call logs, it will just give you the activity and the only way for you to turn on the recording is to manually turn it on while on a phone call, there must be some other ways, but for people who are not so techy and just wanted to use the phone service solely, it would be quiet a challenge figuring how to set this in automatic mode. Dial Pad also Offers Transcription, this means that all Voicemails left on your phone numbers we're automatically transcribed, however, it is not accurate but it does the job.
Integrations with dialpad to your customized databaseMIGHT be possible but at a higher cost and you may need to get a quote with their Sales Department.
- Industry: Information Technology & Services
- Company size: 2–10 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Call Me
Reviewed on 24/02/2022
My experience has been great, and those that have been using the software through me has never...
My experience has been great, and those that have been using the software through me has never complained a single time.
Pros
Easy to use and setup, interface is great and not clustered. The file transfer is amazing. A great software for existing copper line customers to convert to voip
Cons
There was no issue with this software, everything was amazing and a breeze to use.
- Industry: Banking
- Company size: 51–200 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
Great Product and easy to use
Reviewed on 20/04/2022
Very good, recently discovered the ability to screenshare and present to people we call, which is...
Very good, recently discovered the ability to screenshare and present to people we call, which is helpful in our industry.
Pros
East of use and the interface is excellent and pretty intuitive overall. Works well with pulling customer data in from salesforce lead management system.
Cons
Sometimes the system hangs and doesn't complete outgoing calls and the call is abandoned, this gets fixed with a computer restart, honestly might not be a software issue.