Zoho Mail Reviews

Zoho Mail

4.5 (922)
Zoho Mail is a secure, encrypted, and enterprise-ready email

Overall rating

4.5 /5
(922)
Value for Money
4.6/5
Features
4.4/5
Ease of Use
4.4/5
Customer Support
4.3/5

91%
recommended this app
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922 Reviews

Nathan
Overall rating
  • Industry: E-Learning
  • Company size: Self Employed
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Likelihood to recommend 8.0 /10

Great if you know how to set it up.

Reviewed on 30/04/2020

It's been great! After it is set up it's a powerful software that helps fuel my business as it...

It's been great! After it is set up it's a powerful software that helps fuel my business as it grows.

Pros

Zoho Free Mail is a great free software that has fantastic capabilities. The ability to add up to five users for free and different groups such as support, info, no-reply, etc. are powerful for freemium software.

Cons

It's hard to set up if you don't know what you're doing. It requires adding and editing entries to you DNS host server for your domain hosting. If you don't know what that is, you might want to consider another solution.

Alternatives Considered

Gmail

Reasons for Choosing Zoho Mail

It is free and has great segmentation and group capabilities

Switched From

Gmail

Reasons for Switching to Zoho Mail

Cost
Nabila
Overall rating
  • Industry: Investment Management
  • Company size: 10,000+ Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

My Zoho Mail review

Reviewed on 17/05/2021

Zoho mail is a valuable tool for startups and mid-sized businesses and has worked very well beyond...

Zoho mail is a valuable tool for startups and mid-sized businesses and has worked very well beyond expectations. Similarly, this application's user-friendliness is a strong point. Finally, this is the perfect mail service for those looking for decent mail satisfaction manager software without jeopardizing their company's budget and also meeting everyday expectations.

Pros

The most important characteristic of this postal service is its high value for money, as it is not costly when providing all of the functionality that a business requires. Another plus is that it comes with unbeatable features such as shortcut keys that allow you to quickly access preferred options such as calendar, mission, notes, attachments, and so on. User-friendliness comes last but not least. I never even had to make assumptions when roaming around the app to find the appropriate functionality because the interface is simple to use.

Cons

One field that the company can develop is to provide live support for mailbox installation rather than just video tutorials. Implementing email was a little challenging because the program had to be set up with the help of experts. Aside from that, this program is simple to use. The program has been running smoothly so far after the configuration is complete.

Vijay
Overall rating
  • Industry: Food & Beverages
  • Company size: 201–500 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 5.0 /10

Free Email sending application

Reviewed on 06/09/2022

Overall experience was good.

Overall experience was good.

Pros

It's free to use. We can use it to send email to our friends, family members, friends and customer in which mail data is very low.

Cons

It has low storage data for its users. Therefore, we can not store more file on this. In this way our important files could not be remain save on this application.

Alternatives Considered

Mailbird

Reasons for Choosing Zoho Mail

Because i want such type of application which i can use for my personal use.

Switched From

Mailbird

Reasons for Switching to Zoho Mail

It's more easy to use and it's totally free.
Victoria
Overall rating
  • Industry: Pharmaceuticals
  • Company size: 10,000+ Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 8.0 /10

Excellent mail management tool.

Reviewed on 16/08/2023

I have been using Zoho Mail for a long time because it provides me with an excellent service for...

I have been using Zoho Mail for a long time because it provides me with an excellent service for managing my emails.It allows me to keep my inbox free of unwanted emails with a fast and powerful detection system.It also provides me with antivirus protection that helps me eliminate any threats that may exist.It helps me manage my emails better by allowing me to share them in a real-time chat conversation.

Pros

It is a tool that helps me get organized and allows me to work directly with other people.With its integrated calendar, it allows me to manage and schedule appointments, work meetings and important events.The undo function is very useful, it allows me to recover emails sent by mistake.It provides filters to store emails in specific folders to make them easier to find.

Cons

In the years that I have been using Zoho Mail, it has not caused me any problems, it has always worked very well with all its available features.

Felix
Overall rating
  • Industry: Accounting
  • Company size: Self Employed
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Likelihood to recommend 7.0 /10

Great for basic capabilities, lacking integration with other suites

Reviewed on 09/09/2019

Zoho Mail was a very solid experience during the time I used it for over 5 years. It was mostly...

Zoho Mail was a very solid experience during the time I used it for over 5 years. It was mostly stable with no major issues whatsoever. The setup was straightforward and I didn't have to switch into the "admin" role during day to day very often. It was quite set-it-and-forget-it for basic email duties. However, as time went on, their email solution and other included goodies felt more and more limited. With everyone using the big names of Gsuite and O365, still being stuck on Zoho's unheard of platform seemed more work than it was worth.

It's a great (free under 5 users) product​ if you're not looking to do anything fancy, and only care about basic functionality.

Pros

Zoho Mail worked well as a provider for my email on my custom domain. It has all of the features you would need out of a typical email provider, like Gmail​ or Outlook. It was simple to set up, just by adding an MX record into my DNS which took until 5 minutes. The UI is simple but powerful, and their advanced search tools helped me find emails from long ago that I wouldn't be able to find otherwise.

Since my only user was myself and an additional service account for miscellaneous sending purposes, I was using the "free" version, which is fully featured, but limited to 5 users. While the free version includes quite a lot of mail features, it is ultimately limited on mail storage, eventually causing me to move away. The free version also included access to some of Zoho's other products, including their contacts and calendar suite (expected with any email provider these days), as well as their office suite (think Word/Excel/Powerpoint). These were nice features to have included, but I ultimately did not use them too much, except for Contacts and Calendar.

Cons

Zoho is the underdog in the category of SaaS business suites, competing against GSuite and O365. While the product is fully featured and includes plenty of powerful tools, what it lacks is widespread support and integration, which ultimately made me move to O365, after using Zoho for 5 years. Their propriety storage and document solution are​ basically unheard of compared to Office Online (with OneDrive) and Google Docs (with Drive). Their IMAP/POP3, CalDav, and CardDav solutions are basic and fragmented, though the features are there. Furthermore, with the free account, I didn't get/expect any customer support so any problems were left to myself to fix (not many came up anyways).

Primarily, you lack integration with third parties and industry leaders with their services. They don't provide many plugins or connectors to external parties, and when they do, the options are lackluster. Don't expect to be able to automate things with Zoho.

Alternatives Considered

Google Workspace and Microsoft 365

Reasons for Switching to Zoho Mail

While just getting started with similar business suites, the choice for Zoho was clear, since they offered a generous free tier.
Rajesh
Overall rating
  • Industry: Management Consulting
  • Company size: 2–10 Employees
  • Used Daily for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

Seamless Migration

Reviewed on 20/07/2023

Pros

We have been using the Google Workspace or GSuite, and when last year Google announced its steep price hike we had to move somewhere else. We tried Apple Mails with custom domains but were unable to fetch the old mail box into Apple and didnt get the required support

Cons

The help and support is fantastic and better than any other online service we have ever used, its better than AWS, Google, Apple, Microsoft and Razorpay.

Alternatives Considered

iCloud and Microsoft 365

Reasons for Choosing Zoho Mail

Steep hike in Google Workspace Pricing in India. From Rs. 75/- per user per month to Rs. 500 per user per month.

Switched From

Google Workspace

Reasons for Switching to Zoho Mail

Ease of migration and setup
Bruce
Overall rating
  • Industry: Hospitality
  • Company size: Self Employed
  • Used Monthly for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Likelihood to recommend 10.0 /10

So Good

Reviewed on 03/11/2023

Great.In our workplace most people would not be aware of the advantages they are missing.

Great.In our workplace most people would not be aware of the advantages they are missing.

Pros

Never fails,fast delivery and simple processing

Cons

No reason list anything because every step is perfection

Diego
Overall rating
  • Industry: Health, Wellness & Fitness
  • Company size: 2–10 Employees
  • Used Daily for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Likelihood to recommend 10.0 /10

I built an professional email server for free!

Reviewed on 29/10/2023

It's a great product! I haven't tested anything else out apart from the email, but if the email is...

It's a great product! I haven't tested anything else out apart from the email, but if the email is this good I am sure the other products will be just as great!

Pros

I am beyond thrilled that I could have made an email server for free for my business. Without having to pay crazy prices to Microsoft or google to just have the ability to email.... This is a game-changer!

Cons

I built everything for free! It only cost me a little time when I set it up.

Philip
Overall rating
  • Industry: Events Services
  • Company size: 11–50 Employees
  • Used Weekly for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Likelihood to recommend 9.0 /10

Excellent for SMEs

Reviewed on 04/10/2023

Superb

Superb

Pros

- Free for SMEs- The smooth mobile version- Professional- Easy to config- Rich of features

Cons

Promotions for migration or upgrade user

Omkar
Overall rating
  • Industry: Information Technology & Services
  • Company size: 2–10 Employees
  • Used Daily for 1-5 months
  • Review Source

Overall rating

  • Ease of Use
  • Likelihood to recommend 10.0 /10

Besst for managing corporate as well as public emails!!

Reviewed on 11/11/2023

Pros

Zoho manages all mails whether be it promotional, work related or any personal mails. I can magae my tasks, or reminders or any appointements all in one place. I can also manage companies payrolls with zoho payroll tthe best about zoho.

Cons

So far I haven't had any thing that I unlike about zoho.

Tim
Overall rating
  • Industry: Information Technology & Services
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 8.0 /10

An affordable communication suite, practical for very small upto medium organisations

Reviewed on 27/04/2022

Zoho has been an affordable email and collaboration suite that just does the job it meant to do. It...

Zoho has been an affordable email and collaboration suite that just does the job it meant to do. It serves well a single freelancer working alone as well as a medium enterprise with multiple users and departments. If you go beyond its capabalities, then you can probably afford the next best albeit expensive options. If you can work entirely on the web it is very versatile. The support provided is also more than you will get from most other service providers, especially if you dont have a dedicated IT team.

Pros

Beyond the initial setup which required a bit of knowledge, there is rarely anything else that will stump an low tech user. Working with Email and other collaboration features is simple and straight forward. There was no issue with spam as it is able to catch and categorise correctly 98% of the time.

Cons

If you use an email client like outlook,which is the most popular for business users, you loose out on all the collaboration features which are only available on browser access.

Alternatives Considered

Google Workspace

Reasons for Choosing Zoho Mail

The self hosted email suite became too much work to maintain and collaboration was not as advanced as modern standarda require.

Reasons for Switching to Zoho Mail

The pricing for the offering is simply unbeatable.
Alastair
Overall rating
  • Industry: Computer Games
  • Company size: Self Employed
  • Used Weekly for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 7.0 /10

A very useful and free email and calendar solution for those with a custom domain

Reviewed on 21/05/2020

Overall my experience with Zoho Mail has been very positive. Its integration with a custom domain...

Overall my experience with Zoho Mail has been very positive. Its integration with a custom domain was easy, seamless and free which is the real highlight in my experience. It is fast, responsive and comes with a plethora of features and functions that improve the experience. It is clear that they have focused on giving value to their users which is appreciated. I can certainly recommend Zoho Mail for both business and personal use.

Pros

There are several things I like about using Zoho Mail. Firstly, Zoho allows you to create your own email solution for free using a custom domain. I set up a custom domain on a domain registrar and I searched for a free email solution that let you use your new domain. Zoho Mail was the email solution I chose as the instructions for setting it up for use with a custom domain were very easy and quick to set up. In addition, email hosting using Zoho with your domain is also free, which is a huge plus.

I also like that Zoho Mail features several other functions in its email client - including Calendar, Notes, Contacts and Tasks. All of which are useful and make Zoho Mail even better and more intuitive to use. As an email client, it is also extremely quick and responsive as should be expected from a decent email client. I also like that Zoho Mail has a mobile app that integrates seamlessly with your account and sends notifications and functions exactly how you'd expect a mobile email client app to work.

In addition, Zoho also has a huge range of preferences, settings and view options to tinker with to customise your experience which is appreciated. Though it can take quite a while to set everything to your liking. Also, as a small aside, Zoho Mail doesn't include any ads whatsoever, which is appreciated.

Cons

What I like least about Zoho Mail is its user interface. It is not bad by any means and it's fairly clean and intuitive to use - however, it can seem a bit alien and unfamiliar. Coming from other email clients like Outlook and Gmail, Zoho's interface is not as intuitive as these and is missing some shortcuts that I've grown familiar with on other email clients.

However, once you grow familair with the interface and how Zoho Mail works, it is perfectly fine for everyday use and could well become your go-to email solution.

Verified Reviewer
Overall rating
  • Industry: Marketing & Advertising
  • Company size: 10,000+ Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

Zoho Mail Review: Efficient Email

Reviewed on 07/02/2023

Overall, Zoho Mail is a cost-effective solution that provides many basic email features, but it may...

Overall, Zoho Mail is a cost-effective solution that provides many basic email features, but it may not be suitable for users who require more advanced features and customization options.

Pros

Efficient Email Management: Zoho Mail provides a clean and user-friendly interface, advanced spam protection, and collaboration tools for teams, making it easier for users to manage their email.Affordable: Zoho Mail offers an affordable email service for individuals and small businesses, making it a cost-effective solution for those who need an email service.Secure: Zoho Mail provides advanced security features, such as two-factor authentication and encrypted email storage, to protect users' data and information.Integration with Other Zoho Apps: Zoho Mail integrates well with other Zoho apps, such as Zoho CRM and Zoho Calendar, allowing users to streamline their workflow and manage tasks more effectively.Custom Domain Name Support: Zoho Mail allows users to use their own domain name for their email address, helping them establish their brand and professionalism.

Cons

Limited Customization Options: Some users may find that the customization options for Zoho Mail are limited, and they may not be able to personalize their email experience as much as they would like.Lack of Advanced Features: Zoho Mail has many basic email features, but it may lack some of the advanced features that are available with other email services, such as email categorization and prioritization.Limited Customer Support: Zoho Mail's customer support options may be limited, and users may have to rely on online resources and forums to get the help they need.Integration Issues: While Zoho Mail integrates well with other Zoho apps, some users may have trouble integrating it with non-Zoho apps and services, which could limit its usefulness.

Verified Reviewer
Overall rating
  • Industry: Nonprofit Organization Management
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 7.0 /10

Meant for Startups and upto Medium Scale Business Mainly

Reviewed on 10/08/2019

The branding of the company and reputation as premium is what established via use of Zoho Mail. It...

The branding of the company and reputation as premium is what established via use of Zoho Mail. It is a very important factor in creating a trusted image among potential clients. In fact, it does maintain a reputation with ease of access at the companies end.

Pros

Ability to scale up and work as a team is the most approaching benefit of Zoho Mail.

further to it, on use I did find:

1. The Administrator can be a team and not just one person.
2. Role set up and Employee Addition, even with custom roles are very helpful for medium scale enterprises.
3. Has a good ability to make a company-wide policy for better implementation of compliances and related kinds of stuff without hassles.
4. The advanced and simple mode selection also helps for quite a good lot of employees.
5. The email authenticity details in every email are quite a helpful feature that will save a life from spams not available in Gsuite and likewise applications to extend Zoho has.

Cons

The Cost expenses of running full premium features are a setback to most of micro and nano scale enterprises. The Company does provide good lot feature even at free of cost but the overall pricing deters such enterprises to buy paid plans, thus reducing the inflow of such paid customers.

The privacy policies of companies present a loophole of the ability of admin to peek in an employee's email. It is like a sword with two edges, both beneficial and destructive too.

Alternatives Considered

Google Workspace

Reasons for Switching to Zoho Mail

The price factor and reliability factor were crucial in selection. But ease of access and trust issues were the factors that narrowed down the search. The value for money makes it win win situation.
Habibah
Overall rating
  • Industry: Telecommunications
  • Company size: 1,001–5,000 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Best to manage domain email

Reviewed on 11/05/2021

Zoho mail is very reliable and the server uptime is 99.9% which is the first feature that i am...

Zoho mail is very reliable and the server uptime is 99.9% which is the first feature that i am looking while choosing the email management software. I use it for daily use and it is critical for me to have an email management that is always online. The price scheme is also not too expensive and i can afford it.

Pros

Zoho mail is very complete in the feature that they provide, it has an option to recovering back all the email attachment even after i have mistakenly deleted the email. It is very useful for me as i sometimes mistakenly deleting an important email when trying to clearing up my email inbox. The spam blocker also work pretty well.

Cons

Adding and setting a new email domain with this software is very hard and confusing for the first time i am trying to do it. It keep showing error and can not correctly even after i am following the instruction that they provide in the manual. Thanks to the customer support, i can connect it with my domain after a few times.

Lalao
Overall rating
  • Industry: Internet
  • Company size: Self Employed
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

An email application for business

Reviewed on 06/10/2022

I find Zoho Email to be an excellent platform for creating professional emails. It also provides a...

I find Zoho Email to be an excellent platform for creating professional emails. It also provides a mobile application that allows me to check my emails, when I am on the go. This is a great solution for me because it allows me to stay on top of my work even when I'm not at my desk.

Pros

I use Zoho mail for my professional email hosting needs. It is secure and encrypted, which guarantees the confidentiality of my exchanges with my collaborators. I adopted it because I really liked the idea of creating email addresses that use my company's domain, which allows my contacts to identify me. This facilitates our exchanges and makes us more productive.

Cons

I have not encountered any particular problem with Zoho Mail, I feel it does the job it is asked to do.

Ashish
Overall rating
  • Industry: Online Media
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Best Email Management and Marketing Solution for Startups with Signature Management

Reviewed on 01/05/2022

I use Zoho Mail for over ten different websites and am quite satisfied with pricing and privacy....

I use Zoho Mail for over ten different websites and am quite satisfied with pricing and privacy. 2FA authentication was important for me, and hence Zoho really helps.

Pros

It's the best tool for Email Management and costs only 1$ per user, which is really cheap with great latency. Zoho used to miss some of the emails during 2013-14, but they significantly improved the quality of service and their DNS servers. Currently, Zoho is anytime better than Outlook Email for Business. I am highly satisfied with customer care which is only a call away for any assistance.

They even got android and iOS applications which is a big plus.

Cons

The only possible thing about this software that you might not like is integrating third-party applications. While Zoho CRM is very much vast and covers most of the business needs, there is a great room for improvement in integrations.

Trevor
Overall rating
  • Industry: Internet
  • Company size: 51–200 Employees
  • Used Daily for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Likelihood to recommend 10.0 /10

Great, inexpensive e-mail hosting for custom domains

Reviewed on 02/08/2019

My Microsoft Office 365 subscription was about to expire, so I needed to find and migrate to...

My Microsoft Office 365 subscription was about to expire, so I needed to find and migrate to another solution quickly. After some brief searching, Zoho Mail came up as a reputable, low-cost option for me to consider. I couldn't find any other good competitors at this price point, so I went ahead and signed up. Migration was easy, and

Pros

It's easy to sign up and get your e-mail migrated over. They provide a simple web interface that does all I need it to. Zoho also provides secure IMAP connectivity, if you want to use a separate e-mail client. Zoho is competitively priced, and is easily worth the cost of entry for anyone who needs basic e-mail services.

Cons

The Zoho Mail design isn't particularly beautiful, as software user interfaces go, but it's functional and straightforward. A cleaner, modern UI would be nice, but I'm not complaining either.

Alternatives Considered

Microsoft 365

Reasons for Choosing Zoho Mail

I switched because Microsoft Office 365 is far too expensive for my needs.

Switched From

Microsoft 365

Reasons for Switching to Zoho Mail

I selected Zoho Mail over other products, because of its reputation, low cost, flexibility with payment options (PayPal), and support for custom e-mail domains.
Terence
Overall rating
  • Industry: Retail
  • Company size: 2–10 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 0.0 /10

A terrible email provider that should be avoided.

Reviewed on 17/01/2023

Horrendous and completely unprofessional. Now I see why people go to google or outlook. Great for...

Horrendous and completely unprofessional. Now I see why people go to google or outlook. Great for free. If you have to pay we suggest you go to a professional company.

Pros

It’s cheap. That being said. You get exactly what you pay for.

Cons

Complete and utter incompetence. Every time any of our employees travels out of the country zoho turns off the emails. We have had staff with multiple trips where important business emails were missed as they didn’t receive emails nor was anyone at the company notified. We had a customer support agent [SENSITIVE CONTENT] who utterly useless making this situation right. You would think that this would have been resolved during the first few trips but oh no. Every single trip it happens. If you have a small business I would seriously avoid using this company. You get exactly what you pay for.

Maisarah
Overall rating
  • Industry: Telecommunications
  • Company size: 1,001–5,000 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

Best for personal and business email management

Reviewed on 05/03/2021

Zoho Mail is a good software for a basic email usage like sending and receiving email or storing an...

Zoho Mail is a good software for a basic email usage like sending and receiving email or storing an email.

Pros

Hosting a business email with Zoho Mail is very affordable and they also offers a very good tools to managing the admin area and tools to filter the spam email from flooding my primary email folder. Great security comes with this service and feel secure suing this service.

Cons

Zoho Mail is on the lightweight categorize in term of email service software. There are no option to build a landing site from this software unlike other email services like Gmail.

Sahid
Overall rating
  • Industry: Professional Training & Coaching
  • Company size: 51–200 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 8.0 /10

Good choice for email service for enterprise.

Reviewed on 24/07/2022

For small and medium-sized organizations, Zoho mail is a useful tool that has performed above and...

For small and medium-sized organizations, Zoho mail is a useful tool that has performed above and beyond expectations. Similar to that, this application's usability is a plus. Last but not least, this mail service fulfills all requirements for individuals seeking for a respectable mail satisfaction management program without affecting their financial statement.

Pros

There isn't much that a low tech user can't figure out after the first setup, which needed some understanding. Email and other collaborative tools are easy to use and understand. Spam was not a problem because it is able to identify and classify messages accurately 96% of the time. I like how affordable it is to utilize my domain name for an email management system that focuses on the needs of its users.

Cons

The organization may expand into a new market by offering live help for mailbox installation in addition to video instruction. It was a bit difficult to implement email since the program needed professional assistance to be set up. Apart than that, using this application is straightforward. After the setting is finished, the application has been functioning without any issues thus far.

Alternatives Considered

Yahoo Mail

Reasons for Choosing Zoho Mail

For better pricing.

Switched From

ProtonMail

Reasons for Switching to Zoho Mail

Some functions missing.
Verified Reviewer
Overall rating
  • Industry: Sports
  • Company size: 11–50 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Professional email with lots of features

Reviewed on 30/04/2021

Overall, I really like Zoho Mail. It helps us cut the costs down for emails a lot because they...

Overall, I really like Zoho Mail. It helps us cut the costs down for emails a lot because they offer generous service plans which other companies charge a lot more. And if you are still not sure if Zoho Mail is right for you, they offer a great free plan where you can have 1 domain and 5 emails each offering 5 GB of storage.

Pros

Zoho Mail is great if you are looking for a cheap professionally managed email service that allows you to have professional-looking emails ending with your domain name. No more @gmail.com for making business. Now customers can see that you are a serious company and you can do more with Zoho Mail than with your previous email.
Zoho Mail perfectly connects with other Zoho services and every Zoho service has its add-on which is already integrated into the whole system.
Zoho Mail features a nice-looking webmail interface which also has dark mode available. The design of webmail is very modern and to my preference, I like it more than Gmail.
A key advantage of using Zoho Mail in large corporations is organization policies. Mail administrators can set up signatures, disclaimers, attachment size limit, and spam settings and even enforce the use of 2FA which all serious companies should be using nowadays if they take security seriously.
Zoho even offers a great Zoho Mail mobile app which works great on all mobile devices and systems. It supports adding multiple accounts which is great if you happen to manage multiple email boxes. If you happen to have an email client of your own choice, you can easily set up your inbox in other applications because all popular email protocols are supported out of the box - POP3, IMAP, SMTP.

Cons

I don't like the search functionality of Zoho Mail. Sometimes it is kinda unhelpful and I find emails I am searching for way faster manual rather than with a search bar. Zoho Mail saves email and associates the first name of a person in the address book based on the first part of the email. Not all companies use the [email protected] format and I think that should be considered when using search because sometimes the results of a search aren't great.
Also, the translation of the word Forward is translated wrongly in the Croatian language. I already contacted support a few times but they still haven't fixed that. Some less experienced users could find it confusing to forward email because of this poor wording. I know because at first I also was.

Brandon
Overall rating
  • Industry: Retail
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Ease of Use
  • Likelihood to recommend 10.0 /10

Free business email has never been this good

Reviewed on 05/12/2018

Zoho Mail solved two huge problems for us: internal communication and professional company branding...

Zoho Mail solved two huge problems for us: internal communication and professional company branding in our emails. We needed a platform to facilitate better communication within the company. We chose Zoho to begin with because it was free​ but found that its functionality surpassed what we were hoping for. Before we had been using free services that required us to cram our company name into the sender portion of the email (e.g., [email protected]). This looked unprofessional. Since moving to Zoho, all our outgoing emails now look professional​ and uniform with our company website dot com in the domain portion.

Pros

This email service does everything and more than we needed or wanted. It has spam filters (and they work!) You can organize and filter mail to automatically go to predetermined​ folders. You can set up and moderate several accounts for employees. You get to attach your​ own company/website name to the end of the email address (e.g., [email protected]). And it's totally affordable for small companies. 25 free user accounts and unlimited groups for free! Customer service is great for a free service. I have emailed them to report a problem​ and have received a response within an hour. The longest I had to wait was 24 hours, but it was during a peak season, so I'm not surprised. They are surprisingly​ attentive and timely for a free service.

Cons

It is a bit complicated and involved in regards to setup. Someone with a little knowledge won't have a problem. But if you have trouble setting up a gmail account, you'll definitely need some help with this.

Ernesto Enrique
Overall rating
  • Industry: Computer Software
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Ease of Use
  • Likelihood to recommend 10.0 /10

The real best alternative for corporate mail

Reviewed on 22/07/2019

My experience with Zoho Mail has been great, with it I can review all my emails from my company as...

My experience with Zoho Mail has been great, with it I can review all my emails from my company as if it were any other famous email platform.

Pros

I could write for hours the benefits of Zoho Mail and why I like it so much.

I'll start by mentioning the user interface, it's one of the best I've tried and has nothing to envy of its competition. It has all the options that one looks for in mail, attaching files has never been so easy and the best thing of all is that it has a section where all the files that you have sent or received.

It has excellent applications for smartphones, which allow you to check your mail and have great quality, work perfectly. Also applications to manage users and configurations.
 
Simply the best option for small and large companies to host corporate emails.

Cons

I like all of Zoho Mail, I did not like the interface very much but a year ago they updated it and now it looks spectacular.

Rakib Hasan
Overall rating
  • Industry: Information Technology & Services
  • Company size: 2–10 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 8.0 /10

It is a great software as a mailing tool

Reviewed on 11/11/2022

Zoho Mail is the best email service provider in the market. The customer support is top-notch and...

Zoho Mail is the best email service provider in the market. The customer support is top-notch and always willing to help you out with any issue you're having. I've had zero issues with this service since I signed up and it has been a while now. What I like the most about this tool is that they are consistently adding new features, which is pretty impressive for a free email application.

Pros

I use Zoho Mail for my business and it is the best email app I have ever used. I've tried Gmail, Outlook, and Spark but none of them compare to Zoho Mail. It is easy-to-use and intuitive with a great layout that's easy on the eyes. The spam protection is top-notch, even when dealing with spam sent through inboxes like Gmail. I can't recommend this software enough!

Cons

I love Zoho Mail. It's a great way to keep all of my mail in one location, cloud-based, and easy to access from anywhere. I also like that it's compatible with both Android & Apple devices.