Sage Intacct Reviews

Sage Intacct

4.2 (421)
Best-in-class Cloud ERP for Finance

Overall rating

4.2 /5
(421)
Value for Money
4.1/5
Features
4.2/5
Ease of Use
4.1/5
Customer Support
4.0/5

86%
recommended this app
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421 Reviews

Nicolas
Overall rating
  • Industry: Financial Services
  • Company size: 201–500 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Robust and efficient financial management

Reviewed on 13/07/2023

Sage Intacct has been an invaluable tool that has simplified and streamlined several complex tasks,...

Sage Intacct has been an invaluable tool that has simplified and streamlined several complex tasks, improving my efficiency and allowing me to deliver accurate results in a timely manner. I highly recommend Sage Intacct to other professionals in my field.

Pros

What I like most about this platform is its ability to simplify and automate complex accounting and financial tasks. The multi-currency integration and automatic consolidation capabilities have been critical to my work, as I manage accounts for a wide diversity of clients. In addition, the customization and real-time reporting have significantly improved my productivity and efficiency. The dashboard feature allows me to have a clear view of the company's performance.

Cons

At times, the platform can be a bit slow and the user interface can be complicated for new users.

Shayla
Overall rating
  • Industry: Internet
  • Company size: 1,001–5,000 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

It's my favorite accounting and financial management software

Reviewed on 06/04/2023

When put to its intended use, Sage Intacct excels. We've been able to streamline the recording of...

When put to its intended use, Sage Intacct excels. We've been able to streamline the recording of transactions involving many departments or money, which has improved our reporting capabilities and saved us time. Sage Intacct is the accounting software we use to manage the intricacies of running our business.

Pros

Sage Intacct allows us to import the statement, conduct an in-depth analysis, keep tabs on past payments, and make adjustments to upcoming payments. The entire accounting process, from purchasing through the general ledger to accounts payable and receivable, is handled by Sage Intacct.

Cons

Using it is a bit of a struggle. It takes months to work efficiently, in my experience. Starting something you've never done before is always difficult. While robust, customizing the reports and dashboard features is a slog.

Leslie
Overall rating
  • Industry: Nonprofit Organization Management
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Fifteen Years with Sage Intacct and Counting

Reviewed on 17/10/2023

Pros

Easy to use. A robust, comprehensive system. Very few outages or service issues.

Cons

No complaints- been with Sage Intacct since 2008.

Dustin
Overall rating
  • Industry: Computer Software
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 2.0 /10

ROI is DOA

Reviewed on 20/08/2020

I've been working with Intacct since 2012. At the time my firm was a close partner and I worked...

I've been working with Intacct since 2012. At the time my firm was a close partner and I worked closely with our internal experts which gave me a great leg-up. In the last 8 years I've seen their customer service continue to spiral to non-existant, unless you want to pay double your base cost for it. Their add-ons and the basic things you need to develop a fully functioning system take your cost from 5-$50k in the blink of an eye.

Pros

Anyone with multiple locations will benefit from this platform. With some experience, the reports are extremely customizable to your exact needs as well.

Cons

Insanely expensive software, with extra fees and double dipping on the fees for every simple feature needed. The customer support can read a script and reset your password, after that they are woefully inempt if they ever get back to you. Multi-currency and consolidation are 2 seperate fees which are 3x the basecost of the software. There is no value prop here.

Brandon
Overall rating
  • Industry: Hospital & Health Care
  • Company size: 5,001–10,000 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

Orderly maintenance of transactions with Sage

Reviewed on 15/09/2023

The addition of Power BI integration and the ability to add custom fields to the vendor master and...

The addition of Power BI integration and the ability to add custom fields to the vendor master and the 1099 information will greatly simplify our work, both in the present and in the future. We can generate a bespoke audit trail report covering all of our suppliers in one fell swoop.

Pros

All required fields for each client's daily deliverables are easily accessible, and the system is flexible enough to accommodate the addition of new data as needed; it can also synchronize with a wide variety of other platforms, like BILL, Nexonia, and many more.

Cons

Sage Intacct does not yet handle all payment methods, and its Inventory module is inadequate for businesses that also require assistance with inventory accounting and management.

Lisa
Overall rating
  • Industry: Nonprofit Organization Management
  • Company size: 51–200 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Everyone needs Sage Intacct

Reviewed on 24/10/2023

Pros

I love Sage, it's very intuitive and clean and simple. The history is stores is great. Everything can be online and paperless. The check list feature is amazing. Dashboards are wonderful.

Cons

Expense reporting could be more advanced. Pictures of receipts, better mobile integration. A little better per diem integration.

Justin
Overall rating
  • Industry: Information Technology & Services
  • Company size: 51–200 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

Great product for the money, easy to use, easy to implement

Reviewed on 24/10/2023

Overall positive experience, I would recommend this for a company that has outgrown Quickbooks but...

Overall positive experience, I would recommend this for a company that has outgrown Quickbooks but is not ready for a really large system like NEtsuite which is very expensive and hard to implement

Pros

Good workflow automations, import features have saved us a ton of man hours over the course of a year, and helped to reduce errors

Cons

REnewal of our services has not gone smoothly, errors that resulted in a double charge was not a great experience, but they did make it right in the end

Juan
Overall rating
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support

Good product and value.

Reviewed on 14/12/2017

Pros

Accommodates most of the needs of a growing company. Allows for some customization. Interface is easy to understand and can usually be figured out by trial and error.

Cons

Instruction manuals are lacking, will need to learn as you go. Sales team is extremely lacking in providing support and solutions that may help a growing company. Implementation of add-on modules is very generic with very little support for customization. Once implemented, we found that we were on our own in trying to resolve issues that should have been addressed by the implementation expert.

Joseph
Overall rating
  • Industry: Entertainment
  • Company size: 51–200 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Sage Intacct is the best accounting program!

Reviewed on 22/11/2023

I am very satisfied with using Sage Intacct. I've used it for five years, and wish we had it at...

I am very satisfied with using Sage Intacct. I've used it for five years, and wish we had it at previous places of employment.

Pros

I like how easy it is to use. JE's are easy to upload and to create manually. I love the duplicate feature!

Cons

I really don't have anything I like least about this software.

Chaim
Overall rating
  • Industry: Hospital & Health Care
  • Company size: 51–200 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 7.0 /10

Intacct - Easy to Use

Reviewed on 22/11/2023

Pros

Ease of use, the interface is intuitive and it is easy to find what you are looking for.

Cons

Customization - It would be great if Sage Intacct would offer more customization with its base product especially in reporting.

Sumit
Overall rating
  • Industry: Information Technology & Services
  • Company size: 1,001–5,000 Employees
  • Used Daily for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

A Cloud-Based Financial Management System for Growing Businesses

Reviewed on 12/06/2023

I am very impressed with Sage Intacct and I would recommend it to anyone who needs a robust and...

I am very impressed with Sage Intacct and I would recommend it to anyone who needs a robust and flexible financial management system. It has helped me streamline my work processes, improve my productivity and efficiency, and deliver high-quality results to my clients and stakeholders. It is definitely one of the best tools I have used for financial management.

Pros

Sage Intacct is a web-based financial management system that offers advanced accounting capabilities and integrations for various industries and workflows. I like how it allows me to manage my financial and operational data from one place, with tools for planning, budgeting, reporting, automation, and compliance. I can also customize and configure the system to suit my specific needs and preferences, such as creating custom fields, forms, dashboards, and workflows. Sage Intacct integrates well with other Adobe products, such as Photoshop, Illustrator, and InDesign, as well as other third-party applications, such as Slack, Salesforce, and Google Drive.

Cons

One thing that I think Sage Intacct can improve on is the pricing and limitation options. The plans are quote-based and depend on the number of users, entities, modules, and transactions. The pricing can be quite expensive and complex, especially for small businesses with limited budgets. The system also has some limitations on the number of custom fields, reports, and dashboards that can be created. I hope they can offer more affordable and flexible plans in the future.

Carly
Overall rating
  • Industry: Education Management
  • Company size: 51–200 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Great for multiple entities

Reviewed on 28/11/2022

This was a huge time saver.

This was a huge time saver.

Pros

This was great for managing the books of 18 separate entities. The ability to easily switch between companies and also create inter-company transactions (owed to/from, for example) was a HUGE time saver.

Cons

The way our company used/paid and allocated credit card charges we were not able to use the credit card part of the software.

Alternatives Considered

NetSuite

Reasons for Choosing Sage Intacct

QuickBooks was not able to efficiently handle our growing companies any longer

Reasons for Switching to Sage Intacct

Sage Intacct checked off all the boxes of needs and wants that we created
Jessica
Overall rating
  • Industry: Computer Software
  • Company size: 201–500 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

Sage simplifies monthly transaction reporting for all users

Reviewed on 18/04/2023

Everything is managed centrally, and we can keep tabs on all of the accounting-related tasks at...

Everything is managed centrally, and we can keep tabs on all of the accounting-related tasks at once. Our company reaped numerous advantages, chief among them the simplification of a great deal of administrative tasks. Here, we won't be able to make a polished dashboard aggregating data from multiple sources within Sage Intacct, but will instead have to do so in a separate program.

Pros

Sage Intacct is used for all of our accounting needs, both internally and for our clients. We also utilize it for time entry-related activities, such as recording payroll and other employee compensation, and for other purposes.

Cons

Ticket support has to be improved; now, users of Sage often receive little assistance when submitting support requests.

Sara
Overall rating
  • Industry: Hospital & Health Care
  • Company size: 5,001–10,000 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

Intacct is powerful and flexible, with many useful features

Reviewed on 12/02/2023

There is now less clutter in our information thanks to this. During my last project, we migrated...

There is now less clutter in our information thanks to this. During my last project, we migrated our paper files over here. Simple, straightforward dashboards have been developed using it. Now we can spend less time auditing and more time making better decisions. The ability to use wildcards in my bill search was fantastic, just as in Excel.

Pros

Intacct is feature-rich and powerful, and it can handle a wide range of tasks. The contracts module also provides powerful management of billing cycles. Product characteristics and capabilities are the primary advantages of utilizing Sage Intacct.

Cons

Unfortunately, it is often difficult to get answers from support when problems arise. Numerous bugs plagued the infrastructure.

Yonatan
Overall rating
  • Industry: Accounting
  • Company size: 11–50 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

"Incredible Bookkeeping Framework, yet for certain limits"

Reviewed on 01/08/2021

We are certainly saving time with Intacct. It is such a lot of smoother and speedier to utilize....

We are certainly saving time with Intacct. It is such a lot of smoother and speedier to utilize. The web based programming is so natural to utilize contrasted with a program.

Pros

I like how clients can't compel things to function like in QuickBooks. In the event that the rec doesn't adjust, they need to sort it out. Likewise, there's additional revealing measurements and an unbending diagram of records so the clients can't make their own records.

Cons

The announcing needs a ton of work. There are such countless measurements that exist in this product that you can't run a report on. There likewise is by all accounts a decent lot of glitches and mistakes.

hedaia
Overall rating
  • Industry: Construction
  • Company size: 10,000+ Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

For organizations and projects, this is a great way to keep track of multiple budgets and...

Reviewed on 13/02/2022

It has now become very easy to keep track of all the transactions and financial data of the company...

It has now become very easy to keep track of all the transactions and financial data of the company and its affiliated projects, as we were able to pay and receive invoices and record them in the records in a simple and secure manner.

Pros

Budgeting and financial reporting are two of the best features of Sage Intacct. With this technology, the organization will be able to use it to the fullest degree in managing its financial concerns. In addition to the numerous internal controls, the platform's connection to the cloud makes it a strong database that organizes all financial and accounting records and reports, giving auditors confidence in the reports we publish. Sage Intacct's analytics, which provide account status and comparison reports between accounts receivable and payable, are also something I appreciate. It's also convenient because it's integrated with so many other programs, making it simple to import and export data.

Cons

I find it somewhat slow, especially when dealing with a large number of invoices, and the search identifiers must be updated so that the searches are simpler than they are now and give the required results.

Toni
Overall rating
  • Industry: Financial Services
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 8.0 /10

Customer support was great from the start and the program is flexible in regards to creating...

Reviewed on 08/05/2018

The software allowed ability to perform accounts payable to issue cheques and to produce financial...

The software allowed ability to perform accounts payable to issue cheques and to produce financial statements quickly. The 12 month report is very useful to pick up changes to values in account. The budgeting aspect is also useful for variance analysis.

Pros

I like the ability to create the financial reports and also the Dashboard reports. The payables area is easy to perform functions and the year-end close is very simple.

Cons

This program is mainly written for the US market and is not able to create an EFT file (Canadian) that can be uploaded to the bank and create journal entries simultaneously. That would benefit us to make payments that are not by cheque. The "cash" payment types are good because an e-mail can be sent: however still requires for us to do a separate EFT payment on the bank.

Response from Sage

Hello Toni,
Thank you for your review. We truly appreciate you taking the time to share your experience using Sage Intacct! I'm glad to hear that have had a good experience with customer support and have been able to take advantage of Sage Intacct's flexibility. Please feel free to reach out to me if there is anything I can do to help!
Sincerely,
Andrew Sevillia
Sr. Manager, Customer Marketing
Sage Intacct

David
Overall rating
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support

Flexible, capable, constantly upgrading software.

Reviewed on 17/01/2018

Pros

Intacct allows for the creation and utilization of any fields desired for your business eliminating the need for the multitude of work-arounds necessary to create detailed reports in other accounting systems. Intacct also has the most capable custom reporting interface I have utilized to date, saving hours of time formerly spent on the extraction, transformation, and production of standard company reports. Other benefits include, ability to import any type of transaction, ability to bulk export all GL transaction data (a personal favorite), a robust API allowing for integration with internal databases, payroll software, etc.

Cons

Initial setup was led by a less experienced implementation specialist which led to difficulties as we began to review and create custom reports accurately. After speaking with a consultant, we determined the issues, corrected them, and have produced real time advanced reports which have provided a level of insight which was unachievable within other accounting software.

Louis
Overall rating
  • Industry: Government Administration
  • Company size: 501–1,000 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 8.0 /10

My organization has been using since October 2016 for AP, AR, Purchasing, and fund management.

Reviewed on 23/03/2018

By being able to automate our financial activity we have increased the amount of information...

By being able to automate our financial activity we have increased the amount of information available to key decision makers for more informed decisions. The amount of time it takes for us to process purchasing transactions has decreased by a dramatic amount of time .

Pros

We transitioned from a manual recordkeeping system to this electronic accounting system. This means all of our transactions are available to be reviewed at any time from anywhere. Reports are available instantaneously reflecting the latest transactions. Transactional history to review activity from creation to being posted to the GL is tremendous and helpful. The software offers many more versions of reports than was available with our prior legacy system.

Cons

One of the most difficult items with this system is that user restrictions prevent Custom Reports from being accessible to 75% of our users. The report writing tools would benefit from an overhaul to allow merging of multiple data tables and more customization of the report appearance. Also there are so many aspects affected by creating a GL Account that there is a steep learning curve in understanding where to efficiently generate new records.

Jodie
Overall rating
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

The experience has been great. Very flexible and customizable software.

Reviewed on 08/05/2018

Pros

The flexibility of the software has to be its greatest strength. Reports, workflows, field names, etc are just a few of the customizable items in Intacct. But Platform Services allows for the development of entire applications within Intacct to support your business processes down to the most granular detail.

Cons

The reporting, platform services, and general ledger modules (the modules that our company use the most) don't seem to get very much attention in the past few years in terms of further development in the quarterly update to the software. They are very useful as they currently exist but have some long-standing limitations that don't seem to be on anyone's radar.

Response from Sage

Hello Jodie,
Thank you for your review. We truly appreciate you taking the time to share your experience using Sage Intacct! I'm glad to hear that are taking Advantage of Sage Intacct's flexibility. Please feel free to reach out to me if there is anything I can do to help!
Sincerely,
Andrew Sevillia
Sr. Manager, Customer Marketing
Sage Intacct

Verified Reviewer
Overall rating
  • Industry: Marketing & Advertising
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 0.0 /10

Accounting Software that doe not account

Reviewed on 12/09/2022

Good at sales, mediocre at software, poor on support

Good at sales, mediocre at software, poor on support

Pros

I've found the system difficult to implelemnt beyond accounting. Until recently, the accounting portion has been satisfactory.

Cons

There is a bug in the system that calculates the balance sheet incorrectly in the retained earnings section of prior years, and does not carry them correctly into the current year. So at least in some instances, it does not create a good balance sheet. Pretty terrible for an accounting system. Worse, it is a known bug that has been in the system since at least June of 2022. Worse, they did not make their customers aware. Worse still, can't get a person on the phone who can answer when it will be resolved. Or any person on the phone for that matter. Except sales. :)

Amanda
Overall rating
  • Industry: Accounting
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Intacct is very user friendly and you can use it in creative ways

Reviewed on 01/05/2018

Monthly close process is completed faster with intacct. It allows us to process and approve AP...

Monthly close process is completed faster with intacct. It allows us to process and approve AP seamlessly, saving us time and money by outsourcing it to Intacct. Can use the software in creative ways, not just as bookkeeping.

Pros

Intacct makes my job so much easier. It is easy to use and is very intuitive. The software can be used in creative ways and not just as standard bookkeeping software. It integrates easily with other softwares so you can link everything together. Overall it saves us time and money.

Cons

There are very few issues with the software. I have noticed that when I'm have an issue with the software it can take a little bit longer then I would expect for the problem to be resolved. We are busy people and need our programs to be running properly to get our jobs done.

Verified Reviewer
Overall rating
  • Company size: 201–500 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

Work with daily accounting, reporting and dashboards

Reviewed on 07/05/2018

Dashboard, import and export.

Dashboard, import and export.

Pros

We chose this software to work with other existing software and it did not disappoint. We also selected this for that ability to incorporate statistical information with our financial information and create dashboards to share information internally.

Cons

There isn't really anything at this point that has caused problems or limitations. The only issue is when you export to Excel it does not use the latest version.

Response from Sage

Hello,
Thank you for your review. We truly appreciate you taking the time to share your experience using Sage Intacct! I'm glad to hear that you are having a positive experience using Sage Intacct. Please feel free to reach out to me if there is anything I can do to help!
Sincerely,
Andrew Sevillia
Sr. Manager, Customer Marketing
Sage Intacct

Edifon
Overall rating
  • Industry: E-Learning
  • Company size: 2–10 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 6.0 /10

Franklin sage review

Reviewed on 12/11/2022

I have used sage intacct to raise invoice for customer and also for credit note for return goods,...

I have used sage intacct to raise invoice for customer and also for credit note for return goods, they are easy to used and also easy to manipulate the stock quantity from the userend without being tract

Pros

It can be used to generate lead for the company at ease, easy to used,

Cons

It can be highly manipulated from the admin background

Roger
Overall rating
  • Industry: Nonprofit Organization Management
  • Company size: 51–200 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

Great cloud accounting solution for present and future growth

Reviewed on 22/11/2023

I have been a happy customer of Sage Intacct and hope to use it for many years to come.

I have been a happy customer of Sage Intacct and hope to use it for many years to come.

Pros

I like that Sage Intacct can grow with my business. They release quarterly updates and they integrate with many other tools. Their reporting tools are powerful.

Cons

Sometimes a quarterly releases causes some issues. There is a learning curve to reporting in areas that is not intuitive.

Alternatives Considered

Dynamics 365 and NetSuite

Reasons for Choosing Sage Intacct

We outgrew the use of QuickBooks and needed something more powerful.

Reasons for Switching to Sage Intacct

I was recommended by a colleague and Sage provided the solution that we needed.