--- description: Learn more about 3CX. We provide Australian business users the most detailed information on pricing, benefits, and disadvantages of software that will make your choice easier. image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png title: 3CX Reviews, Cost & Features | GetApp Australia 2026 --- Breadcrumb: [Home](/) > [Call Centre Software](/directory/275/call-center/software) > [3CX](/software/103409/3cx) # 3CX Canonical: https://www.getapp.com.au/software/103409/3cx Page: 1 / 20\ Next: [Next page](https://www.getapp.com.au/software/103409/3cx?page=2) > 3CX is a phone system that handles call queues, built-in video calls, and web conferencing. It integrates website live chat, Facebook \& text messages all in one system. The open-platform is fully compatible with popular IP phones \& SIP trunks. > > Verdict: Rated **4.4/5** by 465 users. Top-rated for **Likelihood to recommend**. ----- ## Overview ### Key benefits of 3CX • Native iOS and Android apps allow users to make free calls to the office and receive calls without the need to give out their personal phone number. • Customizable statuses enable users to see which colleagues are available and who should not be disturbed. • Integrated web conferencing allows users to make and join video conferences without the need for additional software or plugins. • CRM integration offers users one-click calls from within their CRM software, customer records brought up automatically as call pop-ups, and inbound call logging. • Live chat with website visitors. Easily switch to a call or video. ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.4/5** | 465 Reviews | | Ease of Use | 4.4/5 | Based on overall reviews | | Customer Support | 4.1/5 | Based on overall reviews | | Value for Money | 4.3/5 | Based on overall reviews | | Features | 4.4/5 | Based on overall reviews | | Recommendation percentage | 80% | (8/10 Likelihood to recommend) | ## About the vendor - **Company**: 3CX - **Location**: Nicosia, Cyprus - **Founded**: 2008 ## Commercial Context - **Starting Price**: $350.00 - **Pricing model**: Flat Rate (Free version available) (Free Trial) - **Pricing Details**: 1 year free. No credit card required - **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Linux (Desktop), Windows (On-Premise), Linux (On-Premise), Android (Mobile), iPhone (Mobile), iPad (Mobile) - **Supported Languages**: Brazilian Portuguese, Chinese, Dutch, English, French, German, Italian, Polish, Russian, Spanish, Turkish - **Available Countries**: Albania, American Samoa, Andorra, Argentina, Aruba, Australia, Austria, Bahamas, Barbados, Belarus, Belgium, Belize, Bermuda, Bolivia, Bosnia and Herzegovina, Brazil, British Virgin Islands, Bulgaria, Canada, Cayman Islands and 93 more ## Features - API - Access Controls/Permissions - Activity Dashboard - Activity Tracking - Activity/News Feed - Alerts/Escalation - Alerts/Notifications - Archiving & Retention - Audio Calls - Audio Capture - Audio/Video Conferencing - Auto-Dialer - Automated Attendant - Automated Routing - Automatic Call Distribution - Autoresponders - Blended Call Center - CRM - Calendar Sync - Call Center Management ## Integrations (21 total) - Act\! - Bitrix24 - ConnectWise CPQ - Dynamics 365 - Freshdesk - Freshsales - Gestionale sul Web - Google Contacts - HubSpot CRM - Jetpack - Kommo - Microsoft 365 - Microsoft Outlook - Microsoft Teams - MongoDB ... and 6 more integrations ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - Chat ## Category - [Call Centre Software](https://www.getapp.com.au/directory/275/call-center/software) ## Related Categories - [VoIP Software](https://www.getapp.com.au/directory/107/voip/software) - [Speech Analytics Software](https://www.getapp.com.au/directory/2043/speech-analytics/software) - [Cloud PBX Software](https://www.getapp.com.au/directory/1101/cloud-pbx/software) - [Unified Communications Software](https://www.getapp.com.au/directory/599/unified-communications/software) - [Business Phone Systems](https://www.getapp.com.au/directory/1099/business-phone-systems/software) ## Alternatives 1. [Ringover](https://www.getapp.com.au/software/117547/ringover) — 4.7/5 (858 reviews) 2. [800.com](https://www.getapp.com.au/software/2008915/800-com) — 4.7/5 (313 reviews) 3. [Nextiva](https://www.getapp.com.au/software/91289/nextiva) — 4.6/5 (914 reviews) 4. [RingEX](https://www.getapp.com.au/software/105173/ringcentral-mvp) — 4.2/5 (1200 reviews) 5. [Ultatel Cloud Business Phone System](https://www.getapp.com.au/software/2048111/clarity-business-phone-system) — 4.7/5 (41 reviews) ## Reviews ### "The most easily managed telephone systems" — 5.0/5 > **Nicat** | *2 May 2023* | Government Administration | Recommendation rating: 10.0/10 > > **Pros**: I think it's great to have software, because if you have an office in a remote location and an employee works there, you need to set up communications and buy the necessary equipment for them to use the internal phone, that's what it takes. a lot of foreign funds. However, through the application, the employee uses his computer or smartphone. > > **Cons**: Sometimes, when a new user is added, the phone book of some phones is updated late. This will take 15-20 minutes of your time > > We have switched to 3CX as an organization for several months now and we are very satisfied. Before the transition, we used open source applications and it took a lot of effort. Setting up and using 3CX was very easy and hassle-free. The best part is that it supports all vendors. Establishing links with other branches or exits and redirects is very simple. Compared to other telephone systems, the prices are very affordable. The part I like the most is the mobile application. So, if you are not near your desk phone, you can easily manage the calls, even you can manage the calls from abroad. Another advantage is video conferencing, which frees you from the licensing and financial costs required for other video conferencing solutions. ----- ### "Cuts down transfer time" — 5.0/5 > **Faith** | *29 September 2025* | Accounting | Recommendation rating: 8.0/10 > > **Pros**: It allows you to view the availability of every employee quickly and easily, and with whom they are speaking. This helps minimize the time you spend transferring callers > > **Cons**: The program will occasionally (maybe once a month,) glitch out and crash. It doesn't take long to come back up but it can be inconvenient. > > Good. It has many useful functions and it is relatively easy to navigate its user interface. Easy to learn for new users. ----- ### "3CX call features" — 3.0/5 > **Blair** | *16 October 2025* | Retail | Recommendation rating: 7.0/10 > > **Pros**: I like that 3CX is connected to our desk phones as well as our work phones. It is pretty easy to use. > > **Cons**: I wish there was a text feature beyond texting only people who have the 3cx app. Also, there seems to be some connectivity issues at times. > > Overall, we use this function daily as a business. It helps us reroute calls to the appropriate people and help our customers at ease. ----- ### "Great system that works well on either deskphone or app" — 4.0/5 > **Joy** | *28 February 2025* | Events Services | Recommendation rating: 9.0/10 > > **Pros**: The mobile app is great for users that work from home or are out on site. > > **Cons**: The new version is more complicated to initially set up. We had to make a number of changes to digital receptionist rules. > > Works well for our small company. It's easy to go in and make changes to phone lists, Digital receptionist feature works really well for us as we need to route calls to different people throughout the week. Very user friendly ----- ### "3CX Review" — 4.0/5 > **Ashley** | *11 June 2025* | Oil & Energy | Recommendation rating: 10.0/10 > > **Pros**: 3CX Makes it easy to work from home. It also makes it easy to get away from your desk, if needed, and not have to miss calls. > > **Cons**: 3CX can sometimes be a little delayed. Because it can sometimes be delayed before it rings to the app some calls may be missed. > > Overall, I've really enjoyed 3CX. It has made working from home and away from my desk very easy. I'm not worried about missing calls, or rushing back to my desk. ----- Page: 1 / 20\ Next: [Next page](https://www.getapp.com.au/software/103409/3cx?page=2) ## Links - [View on GetApp](https://www.getapp.com.au/software/103409/3cx) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-CL | | | es-CO | | | es-MX | | | fr | | | fr-BE | | | fr-CA | | | nl | | | nl-BE | | | pt | | | pt-PT | | ----- ## Structured Data