---
description: Learn more about ServiceWise. We provide Australian business users the most detailed information on pricing, benefits, and disadvantages of software that will make your choice easier.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png
title: ServiceWise Reviews, Cost & Features | GetApp Australia 2026
---

Breadcrumb: [Home](/) > [Help Desk Software](/directory/287/help-desk-ticketing/software) > [ServiceWise](/software/103283/servicewise)

# ServiceWise

Canonical: https://www.getapp.com.au/software/103283/servicewise

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> ServiceWise is an online help desk software for IT service management and offers SLA management, configurable workflows, reporting and analytics features
> 
> Verdict: Rated **4.6/5** by 8 users. Top-rated for **Likelihood to recommend**.

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## Overview

### Key benefits of ServiceWise

?	ServiceWise is a help desk software for IT service management and supports both web and client-server interfaces as well as offers additional modules for asset management, knowledge management and third party software integrations.

?	The software helps to deliver better financial performance, organizational alignment and management functionality by implementing ITIL workflow standards and integrating with development teams.

?	ServiceWise offers multiple layers of security controls including role-based account types, password encryption and authentication as well as supports HTTPS protocols.

?	ServiceWise supports ODBC-compatible databases as well as automates email notifications and helps in auto routing and escalation of issues.

?	The solution is very scalable and can be installed on a single server, scaled across multiple servers or configured on multiple web servers and dedicated reporting servers as per requirement.

## Quick Stats & Ratings

| Metric | Rating | Detail |
| **Overall** | **4.6/5** | 8 Reviews |
| Ease of Use | 4.9/5 | Based on overall reviews |
| Customer Support | 5.0/5 | Based on overall reviews |
| Value for Money | 4.9/5 | Based on overall reviews |
| Features | 4.5/5 | Based on overall reviews |
| Recommendation percentage | 100% | (10/10 Likelihood to recommend) |

## About the vendor

- **Company**: TechExcel
- **Founded**: 1995

## Commercial Context

- **Starting Price**: USD 20.00
- **Pricing model**:  (Free Trial)
- **Pricing Details**: Contact TechExcel for pricing information or a quote
- **Target Audience**: 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+
- **Deployment & Platforms**: Cloud, SaaS, Web-based, Windows (Desktop), Android (Mobile), iPhone (Mobile), iPad (Mobile)
- **Supported Languages**: English, Traditional Chinese
- **Available Countries**: Canada, United Kingdom, United States

## Features

- API
- Access Controls/Permissions
- Activity Dashboard
- Alerts/Escalation
- Alerts/Notifications
- Analytics
- Asset Lifecycle Management
- Asset Tracking
- Assignment Management
- Audit Trail
- Automated Routing
- Availability Management
- Change Management
- Client Portal
- Compliance Management
- Configurable Workflow
- Configuration Management
- Contract/License Management
- Customisable Branding
- Customisable Forms

## Support Options

- FAQs/Forum
- Phone Support
- 24/7 (Live rep)
- Chat

## Category

- [Help Desk Software](https://www.getapp.com.au/directory/287/help-desk-ticketing/software)

## Related Categories

- [Help Desk Software](https://www.getapp.com.au/directory/287/help-desk-ticketing/software)
- [ITSM Tools](https://www.getapp.com.au/directory/292/it-service-management-itsm/software)
- [Issue Tracking Software](https://www.getapp.com.au/directory/580/issue-tracking/software)
- [IT Management Software](https://www.getapp.com.au/directory/771/it-management/software)
- [IT Service Software](https://www.getapp.com.au/directory/1049/it-service/software)

## Alternatives

1. [JIRA Service Management](https://www.getapp.com.au/software/91811/jira-service-management) — 4.5/5 (763 reviews)
2. [SysAid](https://www.getapp.com.au/software/90863/sysaid) — 4.5/5 (511 reviews)
3. [Vivantio](https://www.getapp.com.au/software/91516/vivantio) — 4.3/5 (178 reviews)
4. [C2](https://www.getapp.com.au/software/100352/c2-atom) — 4.3/5 (14 reviews)
5. [ServiceTonic](https://www.getapp.com.au/software/2072659/servicetonic) — 4.5/5 (2 reviews)

## Reviews

### "A great Helpdesk Product for any size company" — 5.0/5

> **David** | *20 April 2022* | Information Technology & Services | Recommendation rating: 10.0/10
> 
> **Pros**: The software is easy to use and has a lot of functionality and customization.  We can create our own workflows and routing tables.  One can make it as simple or complex as the your individual situation requires.
> 
> **Cons**: It does take a while and probably some help to get it up and running.  It can be complex on the setup and there are parts of it we just don't need/use.
> 
> Their service has been top tier and very helpful.  I have had no issues with their support and the product itself is very solid and stable.  Really, no down time since it's been up other than planned updates.

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### "Es facil de usar" — 5.0/5

> **Angie** | *18 July 2023* | Information Technology & Services | Recommendation rating: 10.0/10
> 
> **Pros**: Me gusto porque es un aplicativo intuitivo, facil de implementar y cuenta con una gran variedad de herramientas.
> 
> **Cons**: por el momento no he tenido fallas con el.

-----

### "Techexcel Review" — 4.0/5

> **Sanjit** | *22 April 2022* | Information Technology & Services | Recommendation rating: 8.0/10
> 
> **Pros**: Easy to navigate through the menu and understand how to use the incident management tool.
> 
> **Cons**: a little clunky at times, and issues with the mail retrieval service.
> 
> Overall i have had a great time with this service and will continue to use it for years to come.

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### "Administra tus labores con ServiceWise" — 4.0/5

> **Juan Andres** | *18 July 2023* | Information Technology & Services | Recommendation rating: 10.0/10
> 
> **Pros**: Me ha ayudado mucho ya que me permite administrar las labores de los agentes de una forma mas rapida y dinamica.
> 
> **Cons**: En el tiempo que lo llevo utilizando no he presentado fallas.

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### "ServiceWise is my life" — 5.0/5

> **Andrea** | *11 April 2017* | Nonprofit Organization Management | Recommendation rating: 10.0/10
> 
> **Pros**: easy tool, support availability
> 
> **Cons**: some versions have too much updates until you get to the next version  
missing the mobile version
> 
> I could not keep track of the support at our school plus the assets deployed all over the 2 campuses without ServiceWise and AssetWise. Import and export tools are easy. When support is needed, it happens\! The ability to customize as we go and the possibility of adding new fields, templates, etc is a plus. We do have a very unique environment and customization is a MUST for us.

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## Links

- [View on GetApp](https://www.getapp.com.au/software/103283/servicewise)

## This page is available in the following languages

| Locale | URL |
| de | <https://www.getapp.de/software/103283/servicewise> |
| de-AT | <https://www.getapp.at/software/103283/servicewise> |
| en | <https://www.getapp.com/customer-service-support-software/a/servicewise/> |
| en-AE | <https://www.getapp.ae/software/103283/servicewise> |
| en-AU | <https://www.getapp.com.au/software/103283/servicewise> |
| en-CA | <https://www.getapp.ca/software/103283/servicewise> |
| en-GB | <https://www.getapp.co.uk/software/103283/servicewise> |
| en-IE | <https://www.getapp.ie/software/103283/servicewise> |
| en-NZ | <https://www.getapp.co.nz/software/103283/servicewise> |
| en-SG | <https://www.getapp.sg/software/103283/servicewise> |
| en-ZA | <https://www.getapp.za.com/software/103283/servicewise> |
| fr | <https://www.getapp.fr/software/103283/servicewise> |
| fr-BE | <https://fr.getapp.be/software/103283/servicewise> |
| fr-CA | <https://fr.getapp.ca/software/103283/servicewise> |

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