OpsGenie Reviews

The pricing came in below Pagerduty by quite a bit and the features were much more plentiful. Really like the Heartbeats feature.

I really don't have anything negative to say. It's been an excellent experience with the product since day 1. Any (minor) troubles I've had turned out to be something I was doing wrong.

--easy to configure or customise notification as per your requirement
--The GUI is very simple and self explanatory

when we change the mobile frequently then all the previously used mobile pile up in the configurations which causes issue later (I was not able to get the alerts since it was sending the alerts to the old mobile )...I had to delete the old mobiles from the web console to fix the issue

we used this for our call line but have switched to a different provider

it didnt ring in its own dedicated app and instead the normal phone settings

OpsGenie is very flexible, and relatively simple to setup.
You can get up and running in just a few minutes, or you can spend days customizing the setup to match your teams/policies/services.
Their customer support is really helpful and will help you get set up quickly.
They are constantly releasing useful features (e.g. post-mortem analysis, video conference, etc).

The onboarding process and best practices are not obvious and require some tinkering to figure out (e.g. best way to structure teams, alerts/incident templates, etc.).
A guided onboarding and a best practices document would be really helpful for first timers.

I love the mobile app, it's really easy to use and you can change the sound of the alert. It help us really good for alerts

It would be great if you can customize more the alert notifications, For instance, change the sound if the alert is repeated

The economics of the platform fit our needs better than the alternatives. I like the ability to easily spread the responsibility of support across the team.

The complexity of the interface is the biggest weakness that this solution has. Sometimes it requires a long time user to use a support ticket to figure out how to do something simple.

I really like the common way the service works. You never miss an alert, because you get notified by any possible way. The option to work with GitHub is really useful to me and my team.

There's actually no such thing. One thing that i didn't like is that i have to login each time that i use the app on IOS (using iPhone 5s)

* Very configurable
* Many integrations
* Logical structure
* Highly available

Difficult to get started, however, the the complexity pays off when trying to customize it.

It is very easy to use and is very handy. Also the mobile app takes this to another level from where we can access and get notified on time whenever there is an alert that comes in. Also it supports call feature if you failed to acknowledge the alert.

There is no SLA Warning or breached graph on the application that is the only con that I've found on my side.

We can identify issues live and take an action immediately

There's no way to change alerts sounds in Android without affecting the operating systems sounds

1. is very simple to setting teams, escalations and source notifications
2. reports is easier to use
3. integratetions

1. the on call schedule isn´t easy in your first visit.
2. integrations with another apps need more docs o information

Mobile application makes paging very easy and a great UI provided by the developers makes it easier to navigate even when using the mobile application

There have often been cases where the incident got escalated even when the alert was acknowledged. I'd say there was a miss about the defined SLA.

* Sometimes NOC operators hesitate to reach out to Sysadmins when an alert comes in the middle to the night, thus losing valuable time when an unidentified outage appears. OpsGenie does not hesitate, and if proper configured, it'll have a sysadmin looking into that alert faster than a NOC operator could.

* Only sometimes, even when an alert has been closed, the software keeps calling you. I think software engineers have to work better with queues.

OpsGenie was not the primary driver for us to select Jira for service management, but Ops Genie does a fine job of integrating with our platforms to alert users to failures. it is reliable.

We have an international staff and the SMS features are not available in many of the countries in which we work.

It has many ways to notify me: push notification, SMS, Phone call, email. And I love the sum of integrations available, easy to set up and customize. It is a must have solution if you need to be sure that you get alerted when some of the services you offer have a problem and needs to respect the SLA. Long story short, you know when something goes wrong before your customer has a chance to notice the problem!

The search is not finding the correct results sometimes. The phone calls keep coming even after the alert is acknowledged, sometimes I need to answer in order to stop the calls. And what I like the least is that I cannot bulk note and close all the alerts at the same time, it should be a button for that, when 50+ alerts need the same note and close action.

The ability to write complex rulesets and escalations.

Needs some more options around scheduling on-call rotations and notification policies for how we use it. Android app can also use some refinement.

ease of use, it has wide options of integration, very easy to integrate with other tools, good support, website experience is nice, it is fast.

we have thousands of alerts, searching those with some criteria is difficult sometimes, search pattern doesn't work well or at least I don't know how to search there.

Opsgenie is one stop solution for our monitoring need . Adding Opsgenie reduces our manual and development effort very much. Systems are now easily manageable

There are still some integration which needs development efforts i..e JIRA . I wish that can also be automated and one click away integration.

Good possibilities in terms of choosing notification medium and also the ability to set yearly settings is a big plus.

the app could be improved as it is quite minimal and also more admin rights to be accessible would improve the whole experience.

I like that Opsgenie has a lot of customization for the alerts of incidents. You can choose where to receive an alert (your phone, your email, as a text message, as an alert on the app) and also the time between one alert and another. I think this is very usefull because sometimes one alert is enough, but other times you need more than one.
Another thing I like from opsgenie is that you can override schedules very easy, just clicking the name of the person you want to override and then you can override the full schedule or some hours if you want. I personally use override very often so I like that you can do it on the web or in the app, but I prefer the web for this.

One thing that I don't like is that on the iPhone app if you silence the phone the notifications doesn't sound. It would be great that Opsgenie has an option to sound alerts in silent mode. Because at night I want my phone to be silenced but opsgenie must sound!