The Mortgage Office Reviews

The ability it has given me to focus on making deals and not updating 100 different spreadsheets. I was working between spreadsheets daily, updating new loans, draws , and investor payments. Having this all in one place has been a game changer!

Not much to complain about, really like it a lot. We have found a few kinks in the system as far as reporting and payment but we generally have found a work around and most of it was probably user error and just getting to know the system!

Setting up was fairly easy. The customer support team has my back on a daily basis on varied topics as I continue to build out the Loan Servicing system. They get back to me quickly and with great guidance and expertise.

Some of my uploads were not accepted; however, I'm sure there was a share of user error as part of the reason 😊

I just got back from the class in Huntington Beach and I enjoyed how informative it was. They went over as much as they could with things we all wanted to learn about. The team is extremely nice and helpful.

My only complaint would be that things get updated often but we aren't notified when things are updated and how the new updates work. I would just like to get a heads up and a little explanation on how to.

TMO takes away a lot of the manual work required with our previous software. Productivity is important to us. This automates, simplifies, and clarifies borrower payments, lender disbursements, escrow management. It's incredible.

Integration was definitely a project but only because of our starting point. We were operating so chaotically to just get by. The support team was incredibly helpful and still is incredibly helpful. If I could only list one reason why I'm happy with TMO, it would be support. So responsive, so knowledgeable, and friendly.

Integration was definitely the most difficult part. The software we used before was absolutely the reason it was difficult.

TMO is easy to use and easy to understand. I like that you can create your own customized documents. If you run into an issue, you can simply email the support team who is always quick to respond and solve your problems. The TMO support team is amazing, they are very professional and are always available to help.

I don't have any cons about this software.

TMO is easy to use and easy to understand. It is a very complex system that allows us to do many things like take payments, manage our bank loans, cut checks and plenty of more tasks that are useful in our workplace. If we run into an issue, we simply email the support team who is always quick to respond and solve our problems. The TMO support team is amazing, they are very professional and are problem solvers!

Like any new system, it took time to understand TMO and be able to use it to its full capability, but once I got the hang of it, I could not be happier with this software. When I have spare time, I like to look around in the different tabs of TMO to find different reports or functions that could be helpful to the company; there are so many ways to utilize TMO, the possibilities are endless.

Very user friendly and good to use. Can keep track of all needed information in one place.

Needs a little adjustments. Overall a good tool.

The ease of use and be able to set up reminders and follow ups. TMO makes it easy to stay organized which gives more time to work on the pipeline.

I would like my customizable documents to be more streamline.

The Mortgage Office has it all: dynamic modules, customazible grids, easy reporting system.

Their support time of response sometimes can take up to 48 hours.

features can be customized at any time (from simple tasks and shortcuts up to mapping and making the system meet your growing needs)

different modules for specific purposes

easy to search by only a few letters of a name/property address etc.

great customer support

initial onboarding sessions weren't enough. In my opinion It'd be helpful to start learning basics from video tutorials of some sort and then to go deeper into customizing and addressing specific requests with a team member.

Loan Software easy to use and I highly recommend to other financing companies. Thank you!

For my experience is not difficult to use. Thank you!

Loan Origination and Loan Servicing is very helpful and useful for our business. It tracks and manages the loans and mortgages very well.

Despite the fact that I'm still using the Desktop version, I think some of the naming should be a little more easy/simple for the reader to find certain options.

It a spreadsheet format for customers' main screen which is downloadable to Excel. Allows for flexibility of how data is displayed through "Smart Views." Though one would need help from Support to figure out the correct string to use. It allows for credit reporting, which a lot of our customers want.

The base Loan Origination module does not allow for payments to be divided monthly evenly if the first payment due date is not 30 days from contract signing. Tends to create balloon payments for that reason. One could pay to add another part to the software to take care of that issue. But in addition to paying for the upgrade one also pays 17% of that purchase price quarterly. Which leads to another minus of increased monthly cost the most modules are added. This is true of any additions one makes to the software, whether ACH processing modules or Loan Origination module etc.. So, it really increases the monthly costs of the software, after initial purchase price, the more trimmings you want with it. It is a good software, But, make sure to take into account not just the initial cost of all modules but also the extra monthly 17% or so of the purchase price that will have to be paid.

The Mortgage Office provided us the ability to service our construction loans with increased efficiency and borrower transparency.

There are efficiency hurdles with tracking tax and insurnace escrow lines and paying them within the system.

OVERALL EASE OF USE. So many features.

unfortunately, we were sold the origination module and were not aware that it won't work for us. we tried to get a refund but were told we signed a contract. was a very expensive mistake.

I am new to the software and still learning how to navigate through its many features

I am new to the software and still learning how to navigate through its many features

The support team for TMO is great, they spent hours on the phone with my team to help resolve technical problems we had. No software I've used (personally and professionally) offered this much support. We had a TMO support person on a zoom call for almost 2 hours with my boss, colleague, and IT team. I would highly recommend TMO; their support team makes the software easy to use even for novices.

Some excel report version of reports TMO can generate have odd formatting, due to being PDF to XLS exports. However, this can be easily resolved by editing the excel on your own after export.

It keeps track of everything we need it to

The setup we’ve had it for a few years had [SENSITIVE CONTENT] come twice paid 10k for that and it’s still inputted incorrectly to where it does not function for us the way we need it to so we cannot pull the reports we need

I most value The Mortgage Office's versatility and capabilities. I service many thousands of loans very easily from the software.

I would say the most troublesome area of this software is related to certain custom reports, you must be familiar with SQL or Crystal Reports to accomplish certain things.

TMO has culminated over decades of work in loan servicing software. Rep has lot of in-depth knowledge that he passes on in the Seminar. Wish we had done this seminar when we purchased the software. We are very keen in trying the easy methods. Also the Support team help is great. We are not utilizing all the modules. But their integration of ACH, emails, Text messages are very helpful. All the staff is eager to help. Sales & Marketing team was awesome. PLEASE ATTEND THE SEMINAR AFTER YOU DIVE INTO THIS SOFTWARE. Earlier the better.

For odd loans/transactions it may be customized but the cost can be high. For those we are still using Excel spreadsheets