---
description: Learn more about Clarity Connect. We provide Australian business users the most detailed information on pricing, benefits, and disadvantages of software that will make your choice easier.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png
title: Clarity Connect Reviews, Cost & Features | GetApp Australia 2026
---

Breadcrumb: [Home](/) > [Call Centre Software](/directory/275/call-center/software) > [Clarity Connect](/software/103141/clarity-connect)

# Clarity Connect

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> Clarity Connect is a full-featured contact center native to Skype for Business.
> 
> Verdict: Rated **3.7/5** by 9 users. Top-rated for **Likelihood to recommend**.

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## Overview

### Key benefits of Clarity Connect

•	Clarity Connect enables businesses to leverage an existing Skype for Business (formerly) Lync environment as a contact center or helpdesk solution. 

•	Clarity Connect is native to Skype for Business, so it is easy to install and maintain.  Companies can also save costs by retiring other telephony infrastructure.

•	Clarity Connect manages a number of different modalities, including IM, Facebook Messenger, email, voice and Web chat.

•	Clarity Connect is cloud managed, and can be deployed on premises, fully hosted or a hybrid.

•	Clarity Connect's intelligent routing and queue management features can be used in a number of applications other than a call center, such as for employee communications or service desks for finance or HR benefits

## Quick Stats & Ratings

| Metric | Rating | Detail |
| **Overall** | **3.7/5** | 9 Reviews |
| Ease of Use | 3.6/5 | Based on overall reviews |
| Customer Support | 3.7/5 | Based on overall reviews |
| Value for Money | 3.7/5 | Based on overall reviews |
| Features | 3.5/5 | Based on overall reviews |
| Recommendation percentage | 70% | (7/10 Likelihood to recommend) |

## About the vendor

- **Company**: Perficient
- **Founded**: 1994

## Commercial Context

- **Starting Price**: USD 80.00
- **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+
- **Deployment & Platforms**: Cloud, SaaS, Web-based, Windows (Desktop), Windows (On-Premise), Linux (On-Premise)
- **Supported Languages**: English
- **Available Countries**: Australia, Canada, United Kingdom, United States

## Features

- Alerts/Escalation
- Automatic Call Distribution
- CRM
- Call Center Management
- Call Logging
- Call Monitoring
- Call Recording
- Call Reporting
- Call Routing
- Call Scripting
- Call Tracking
- Call Transfer
- Chat/Messaging
- Computer Telephony Integration
- Dashboard
- Email Management
- Employee Communities
- IVR
- Inbound Call Center
- Live Chat

## Integrations (2 total)

- Meta for Business
- Salesforce Sales Cloud

## Support Options

- Email/Help Desk
- Phone Support
- 24/7 (Live rep)

## Category

- [Call Centre Software](https://www.getapp.com.au/directory/275/call-center/software)

## Related Categories

- [Call Centre Software](https://www.getapp.com.au/directory/275/call-center/software)
- [Contact Centre Software](https://www.getapp.com.au/directory/593/contact-center/software)
- [Customer Communications Management Software](https://www.getapp.com.au/directory/1139/customer-communications-management/software)
- [Internal Communications Software](https://www.getapp.com.au/directory/1267/internal-communications/software)

## Alternatives

1. [JustCall](https://www.getapp.com.au/software/2047760/justcall) — 4.1/5 (223 reviews)
2. [Zoho Desk](https://www.getapp.com.au/software/10036/zoho-desk) — 4.5/5 (2211 reviews)
3. [Bitrix24](https://www.getapp.com.au/software/90602/bitrix24) — 4.2/5 (984 reviews)
4. [LiveAgent](https://www.getapp.com.au/software/91301/liveagent) — 4.7/5 (1753 reviews)
5. [Zendesk Suite](https://www.getapp.com.au/software/9448/zendesk) — 4.4/5 (4072 reviews)

## Reviews

### "Very happy customer" — 5.0/5

> **Victor** | *1 December 2016* | Higher Education | Recommendation rating: 10.0/10
> 
> **Pros**: Native integration with Skype for Business. Support has been excellent and updates/fixes are quick.
> 
> **Cons**: Would like to see more new features roll out.
> 
> We moved to Clarity after having a bad experience with a previous contact center product and have been very happy from day one.

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### "Great Call Center Software" — 5.0/5

> **Fen** | *1 December 2016* | Computer Software | Recommendation rating: 10.0/10
> 
> Clarity Connect has been working very well for our multi-projects Help Desk Support. It is very easy to set up agentes, script, recording, call routing, and call queues.  The call recording and reports are very helpful to monitor and measure the call qualities.  We are very satisfied about its custom integration with our in-house IVR solution. Clarity Support is responsive and quick to resolve the issues. The areas that we think Clarity Connect can be better are reporting and more features to accomodate comprehensive call center needs.

-----

### "Great functionality but difficult to use" — 3.0/5

> **Verified Reviewer** | *12 May 2018* | Banking | Recommendation rating: 6.0/10
> 
> **Pros**: It is one stop shopping for project managers. It has everything from budgets to project tracking to Gantt charts.
> 
> **Cons**: I work for a midsize company and it probably has too much functionality for us. Specifically the Gantt chart is difficult to use unless you are tracking resources and their time.

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### "Documentation on Call Flow functions" — 4.0/5

> **Robert** | *5 December 2016* | Information Technology & Services | Recommendation rating: 9.0/10
> 
> **Pros**: Add on to Skype
> 
> The full documentation on all functions in the call flows and how to use them. I'm sure Clarity has smart functions we don't know about. The knowledge could open new opportunities and support existing deliveries in a better way.

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### "Great Product" — 5.0/5

> **Alberto** | *1 December 2016*
> 
> Works great and easy to setup/understand and use. The Dashboard has all the necessary metrics needed on a daily basis.

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## Links

- [View on GetApp](https://www.getapp.com.au/software/103141/clarity-connect)

## This page is available in the following languages

| Locale | URL |
| en | <https://www.getapp.com/customer-service-support-software/a/clarity-connect/> |
| en-AE | <https://www.getapp.ae/software/103141/clarity-connect> |
| en-AU | <https://www.getapp.com.au/software/103141/clarity-connect> |
| en-CA | <https://www.getapp.ca/software/103141/clarity-connect> |
| en-GB | <https://www.getapp.co.uk/software/103141/clarity-connect> |
| en-IE | <https://www.getapp.ie/software/103141/clarity-connect> |
| en-NZ | <https://www.getapp.co.nz/software/103141/clarity-connect> |
| en-SG | <https://www.getapp.sg/software/103141/clarity-connect> |
| en-ZA | <https://www.getapp.za.com/software/103141/clarity-connect> |
| es | <https://www.getapp.es/software/103141/clarity-connect> |
| es-CL | <https://www.getapp.cl/software/103141/clarity-connect> |
| es-CO | <https://www.getapp.com.co/software/103141/clarity-connect> |
| es-MX | <https://www.getapp.com.mx/software/103141/clarity-connect> |

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