TherapyNotes, LLC Reviews

The platform is pleasant to look at and interface with. Many automated features that help me make fewer mistakes - meaning less revenue lost. The way of keeping a chart is intuitive and streamlined.

I am not a big fan of the telehealth feature - it costs more to host more than one client/family member and I don't think you can screen share.

TherapyNotes makes clinical documentation very simple. The templates are easy to use and customize if needed. The information flows from intake, intake note to treatment plan and progress notes. I don't worry about missing an insurance requirement.

I've been challenged with part of the billing process especially when it comes to deductibles and insurance readjusting payments.

It is so very easy to use and the support staff has been the best I have ever used. Whether I am emailing or talking over the phone, they listen and are able to answer my questions with ease. They are always updating their product and listen to users when we have ideas or suggestions.

I have 2 cons to using this product. One is the lack of secondary billing, though I know they are working on it. The second is the lack of ease in trying to have a non-therapist or non-therapy related events through the platform. I have a yoga teacher on staff and I would love to be able to incorporate her schedule into the platform. I offer Reiki sessions and struggle to find an easy way to get someone set up and scheduled.

Ease of use and immediate contact with person for any questions about the product. Superior customer support.

This is an excellent product that offers scheduling options, encounter notes, file storage, clearinghouse EDI, ERA, patient messaging, telehealth video, and superior support. It's excellent.

NA. This is an excellent product that offers scheduling options, encounter notes, file storage, clearinghouse EDI, ERA, patient messaging, telehealth video, and superior support. It's excellent.

TherapyNotes makes my life as a therapist and practice owner easier. Easy to customize (most) forms (and the ones that are less customizable it seems they are updating to make more so!). I find the charting to be very user-friendly, and, if you're billing insurance, they include within their documentation everything that insurance companies would require. And if I ever have any questions, the customer service is truly remarkable - very knowledgable, wonderful follow up and follow through, and I have never once spoken with someone where I felt like I was someone inconveniencing them or they hated their job (which, sadly, can happen with a lot of customer service!).

I honestly don't have any major complaints. The most recent treatment plan update is a bit cumbersome but they put out an announcement that they were getting that feedback and were making improvements immediately.

Reliable, Secure, Comprehensive, and always adding new features. The Customer Service is the best I have ever experienced with any company ever! Wouldn't ever go anywhere else!

None, everything with TN is great! No complaints!

Overall quality with the software and support team

Cannot think of any at this point in time

The live customer service is amazing. Live means LIVE!!!

Would like more support for treatment planning.

I love how efficient the system is both as a practitioner and for my clients who use the portal. Treatment planning, scheduling, and payment is a breeze.

They may need a few more employees. Sometimes the wait time to get someone can be awhile. No more than 20 min.

It is a good system and easy to use and does what I need it to do.

I would like to be able to have more customs ability to color code things.

TherapyNotes provides everything I need for EHR management, billing, and telehealth. Their customer service is excellent. You may have to wait a bit on the phone, but the wait time has been short and the customer service/provider services representatives are knowledgeable, patient, understandable, and will remain on the call for as long as you need. The monthly price is very reasonable and lower than some other EHR services i researched.

There is no provision for couples, families, or groups using different devices for telehealth. I have to use another telehealth provider for these sessions.

This product is easy to use for someone who has used EMR's but always with lots of support. I am now on my own but TherapyNotes is pretty self-explanatory. The articles for figuring things out are well written and easy to follow-not too technical.The selling point for me was having on-call tech support if I can't figure something out. So far I haven't had to wait more than 15 minutes and typically it's a much shorter wait time, if I have to wait at all. The tech support people are efficient and clear in their instructions. They then send an email reviewing the steps they have gone through w/me that I can review in the future if necessary.

Not being able to add templates within the system. You can customize (to an extent) the templates already in the system. The work around is scanning and uploading forms to the system. Not too bad...

Excellent and quick telephone customer service with an expansive hours of operation, ease of insurance billing, simple design that is easy to follow, comprehensive and accurate to-do list, large selection of detailed online help/support pages. TherapyNotes is also proactive with updating their software on a regular basis.

When registering a new client, they are only granted TherapyPortal Access for seven days. This has proven to be an issue numerous times when the client needed to contact me to resend their link to access the portal. Also, it is a major inconvenience that clients cannot reset their own passwords on the portal. Clients must contact an administrator in order to reset their own password; there is no reason this should be the case. When using a Telehealth session, there is a pop up that appears stating the connection is poor even when it is not; this can be distracting. For the Calendar view, I would prefer that I can see my entire day on one screen without scrolling. Sometimes there is excessive clicking; I dislike that there is no one-click option to charge all/multiple copays for all clients at the end of the day.

I had already been using it as an agency employee provider, and when I decided to do my own practice where I am the admin and the provider, the customer service assistance I received both for set-up and ongoing admin tasks has made it possible for me to do this without needing to hire an additional person to handle billing, scheduling, etc...
I love the Portal support for Outcome Measures as well as for HIPAA compliant document use and registration process.

It took a minute for some forms to be set up in the Portal, but now everything I need is there!

I LOVE EVERYTHING ABOUT THERAPY NOTES, BUT THE BIGGEST THING IS THEIR CUSTOMER SERVICE IS EXCELLENT AND BEYOND, AFTER CONTACTING THERAPY NOTES THE REPRESENTATIVE WILL FOLLOW UP WITH AN EMAIL ABOUT YOUR CONVERSATION.

I CANT THINK OF ONE THING I DO NOT LIKE ABOUT THERAPY NOTES, I HAVE ENCOURAGED OTHERS IN THE SAME FIELD TO MOVE OVER TO THERAPY NOTES AND WILL CONTINUE TO DO SO

The 'To-Do' list is wonderful! The notes options and treatment plan setup is thorough and all inclusive for requirements.

The only thing that could be improved on is the reporting option. I would love to see an option at the top labeled 'Reports' where you could enter a date range and see completed appointments, missed appointments, which clients have missed more than 4 sessions, etc.

Nothing. This company is terrible and very much has a corporate attitude.

Hidden costs, random debits from my intended deposits, no customer care or loyalty at all

TherapyNotes, LLC offers significant ease of use; the entire billing process from submission to payment is handled with ease. It also has great customer service, which is available by phone.

The treatment plan templates can be expanded as it is limited. Also, I would appreciate various fillable forms so clients can complete it through the system. Also, a flat rate billing fee opposed to a per submission fee would be beneficial.

As a new business establishing from the ground up. I have found that therapy notes is very user friendly even for those with mediocre technology knowledge.

Would like TX plan templates to be a part of the platform.