Tebra Reviews

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1292 Reviews

- Industry: Mental Health Care
- Company size: Self Employed
- Used Daily for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
#1 User-Friendly EHR Ever Used!
Reviewed on 20/02/2020
In my experience of over twenty years using various EHR software platforms, I and can honestly...
In my experience of over twenty years using various EHR software platforms, I and can honestly attest that Kareo is by far the most user friendly and comprehensive EHR I have encountered in my professional career. I plan to be a loyal customer for life, thank you, Kareo!
Pros
Kareo is; user-friendly for people with little software experience, ready to go with little training, excellent implementation support, good customer service, amazing templates, forms and SALT Feature that cuts time & makes documentation a snap. The formatting/presentation of EHR notes is organized & professional. I love how I can select what information to share and can easily do so through the Care Coordination feature option in each note. I enjoy having all my medical, billing, records, HIPAA approved/secured Telehealth platform, Reputation Watch, client engagment, and much more...all from one vendor! Lastly, Kareo always asks for feedback on how they can improve & additionally demonstrates their value to customer service by providing excellent communication, accountability & follow-through. Kareo offers a superior platform and fair pricing. Highly recommended.
Cons
I would like to be able to attach documents to the internal email system when communicating with patients.
- Industry: Hospital & Health Care
- Company size: 11–50 Employees
- Used Daily for 1-5 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
WEBSITE TEBRA
Reviewed on 24/05/2024
SO FAR IT HAS BEEN GOOD, IT IS VERY EASY FOR PATIENTS
SO FAR IT HAS BEEN GOOD, IT IS VERY EASY FOR PATIENTS
Pros
THE EASE ONE HAS WHEN MAKING PATIENT APPOINTMENTS
Cons
SOMETIMES THE BILLING PART IS VERY COMPLEX, AND WHEN REPRINTING AN INVOICE IT IS VERY DIFFICULT.
- Industry: Hospital & Health Care
- Company size: Self Employed
- Used Daily for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 0.0 /10
DO NOT EVEN CONSIDER TEBRA
Reviewed on 19/09/2024
POOR. I do not recommend even considering to buy this product.
POOR. I do not recommend even considering to buy this product.
Pros
chart notes are easy to type. I cannot think of any other PROS.
Cons
NO customer support. My salesman told me that if I wanted support, I should hire someone outside of TEBRA that is an expert. Called customer support during business hours and voicemail says they are closed. You have to watch videos and self teach the software. On boarding was rushed and missed promise topics. Not meant for single provider practice. Trizetto put my EIN wrong in billing and I can't bill for several insurances. NO help in fixing the problem after months.
Response from Tebra
Thank you for sharing your feedback. We are genuinely sorry to hear about the challenges you've faced during the onboarding process and for the lack of support you experienced. While we are actively working to improve our onboarding and support services, we acknowledge that we fell short in this instance.
We do offer instructor-led training and professional services for those who need more personalized assistance. We encourage you to reach out to our Customer Care team so we can help resolve your billing issue and explore how we can better assist you moving forward. We look forward to the opportunity to make things right.
- Industry: Health, Wellness & Fitness
- Company size: 2–10 Employees
- Used Daily for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 0.0 /10
Beware - Poor Servce.
Reviewed on 07/11/2024
My experience with Tebra has been extremely disappointing. I was unable to complete the on boarding...
My experience with Tebra has been extremely disappointing. I was unable to complete the on boarding because I couldn’t open the business in time so my “onboard time expired “and then all I could do was send messages through the case logs. The case logs are entered online and then you’ll get an email from some random person. If you try to call the customer service line, you will wait for hours. I actually never had anyone pick up yesterday and I waited for three hours. No one calls you to follow up on issues. Meanwhile I’ve been waiting over 2 months just to get enrollment so that I can get reimbursed by insurance and they keep extending enrollment dates without explanation. This is not consistent with what other colleagues have experienced with other EHRs.
They recently responded to my review on google and said “we fixed your problem” on the review, but they have not— and again never contacted me.
Pros
Decent EHR in terms of ease in navigating through fields.
Cons
Customer service in nonexistent.
They are very slow with enrollments. I’ve been waiting for almost 3 months for them to connect to insurance !!!
Response from Tebra
Thank you for taking the time to share your experience and let us know that your concerns have not yet been resolved. We're truly sorry for the frustration you've endured and for the impact this had had on your practice. It is clear that we’ve fallen short of the standards we strive to uphold.
While our customer care team has been actively working with you on several requests, including additional onboarding, we agree that the delays in your enrollments are unacceptable. We’re committed to resolving all outstanding issues and ensuring that your practice is fully operational as soon as possible. We take your concerns very seriously, and one of our specialized team members will reach out to assist with all of your current needs.

- Industry: Health, Wellness & Fitness
- Company size: Self Employed
- Used Daily for 1-5 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 2.0 /10
Tebra review
Reviewed on 09/11/2023
Pros
Cost startup for new businesses are great.
Ease and transition have been helpful.
Cons
Unable to prescribe more than one medication at a time.
Needs improvement.
- Industry: Mental Health Care
- Company size: 11–50 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 5.0 /10
Favorable pricing structure; terrible customer support
Reviewed on 04/09/2024
If we had to do it again, would we? Maybe. The price is right. Billing has been pretty glitch-free....
If we had to do it again, would we? Maybe. The price is right. Billing has been pretty glitch-free. Ideally, we would go for something such as TherapyNotes or TheraNest, which we used for some time but could not afford as the number of part-time practitioners grew. Tebra's fees are based on the number of capture charge transactions rather than the number of therapists. This works for us.
Pros
We chose Tebra because of 1) price, 2) billing features, 3) room scheduling capacity, and 4) ability to customize and train therapist-interns using customized templates. The templates have cut down our chart time to <5 minutes. The price is good for agencies that serve lower-income, uninsured as we are not charged for the clients who do not bill insurance. This is a critical feature for a nonprofit teaching health center such as ours.
Cons
Terrible horrible no-good very bad customer support. If something goes wrong, it takes hours on the phone to get their attention and weeks for them to get around to it. The workers are courteous and calm, but it seems as though they may have only 1-2 computer programmers/technicians who really understand the software and can do anything about a technical problem.
Tebra is not designed for mental health customers, but for physicians' practices. The portal welcome message tells customers that they can access their records at any time. We have asked for this to be changed years ago to a more generic message that works for mental health, but they won't do this. It's a very easy technical fix.
It is also not possible for a therapist to get a list of their clients -- this is such a basic feature of any mental health practice that we didn't think to ask if it was possible before we entered into the contract.
- Industry: Health, Wellness & Fitness
- Company size: Self Employed
- Used Daily for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 0.0 /10
I started off hopeful
Reviewed on 01/07/2024
I signed up for TEBRA hopeful. But after some time and money investing in their software and trying...
I signed up for TEBRA hopeful. But after some time and money investing in their software and trying to learn it, I discovered that many of the features that they sold me on simply did not work when I tried to apply them to my practice. Besides being unable to help me find customizations that would work, their customer service was available and responsive until I tried to get out of my contract at which point it has turned to the worst experience I have ever had. Weeks between emails, refusing to talk on the phone to understand my concerns, rigid in their refusal to admit any system fault, etc.
This has been an expensive and time consuming lesson learned. I would highly recommend avoiding this platform!
Pros
As long as you use the phone to call them, their customer service was pretty available.
Some customizing possible to make it work for some clinics. Such as templates and being able to create your own documents to send to patients.
No additional fees for extra signed documents.
Cons
Customer service being unable to find me workarounds for my issues.
With customized intake documents, data collected doesn't go into chart in any way like the intake documents that come standard. It just goes into uploaded documents.
Complete lack of responsiveness or willingness to discuss concerns around system features not working for my practice and needing to find options to end my contract.
Customizations are long and tedious.
Telehealth platform was glitchy. I had to put myself on mute in order to not have the other person get cut out while I was typing. I've never experienced this with zoom or google meet.
Unable to customize appointment location to be in-home. Many of health hx questions completely irrelevent, but unable to customize.
Unable to track rating measures for forms like vanderbilt etc.
Unable to to customize intake forms.
Onboarding support ends after 3 months. Then you're at the mercy of whomever you get on customer service.
Glitchy online presence profile. Despite MANY attempts and working with customer service many times, there is still a profile attached to my name that is completely inaccurate.
Unable to allow self scheduling without showing location. Since I provide telehealth visits from my home, this is doesn't work.
Reasons for Switching to Tebra
price and promised ability to customize to work for my practice- Industry: Medical Practice
- Company size: 2–10 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 1.0 /10
Be careful--- for medical practices
Reviewed on 15/04/2024
I would never recommend this software, unless you have a billing company that you trust, and is...
I would never recommend this software, unless you have a billing company that you trust, and is willing to bill though it. Beware went they send you to collections.
Pros
Interface works and easy to navigate the windows to bill
Cons
Very difficult to terminate services. Cannot do on-line. When you phone, they state it is terminated, but .... then they say it is not and continue to bill and send you to collections. It was terminated because we could not find an outside biller that was competent that would use the software. We contacted them, and they gave us three names. We tried two, but lost a lot of time and money. Eventually did the billing in house until we could change software and get an outside company to bill.
- Industry: Mental Health Care
- Company size: 2–10 Employees
- Used Daily for 1-5 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 0.0 /10
Worst customer service and support ever
Reviewed on 30/05/2024
The worst I have ever had in my life with an EHR system.
The worst I have ever had in my life with an EHR system.
Pros
Documentation is easy, templates work fine.
Cons
I want to make sure I remember the following text: "They do not have adequate support for processing ERAs and EDIs. The customer service is friendly but they don't fix anything, and the loyalty team is impossible to reach after 2 pm even though they claim to be working. It's horrible to try to obtain any revenue from them. I had to close my practice because of them. The administrators lack knowledge in setting up the ERAs and EDIs and they rely only on a few "specialists" who barely communicate with the clients. When they open a "ticket," they close the cases without actually solving the problem. The cancellation fee is ridiculously high, and even if your practice makes no revenue because of their bad service and support, they still charge the fee. The loyalty team is careless and lacks empathy. They don't appreciate the business relationship and they always try to blame the client for the bad work they do. I am not satisfied with the product, the service, or the support of this platform and I advise everyone who reads this not to purchase it."
Alternatives Considered
AdvancedMD EHRSwitched From
AdvancedMD EHRReasons for Switching to Tebra
Pricing was the only motive, I regret the bad decision- Industry: Medical Practice
- Company size: 2–10 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 0.0 /10
Nothing left since pandemic
Reviewed on 10/04/2024
Again, for the first year it was a good product. Post pandemic, it's garbage like most companies...
Again, for the first year it was a good product. Post pandemic, it's garbage like most companies today that can't pivot with challenging times.
Pros
It was a better system than what I was using prior to the pandemic. There WAS direct phone contact with service. There WAS free onboarding and training for up to 1 hour for each new employee, there WAS ease of use with proper guidance and training. The amount of information that is compressed into this software could take years before you become an expert. So to just drop all training and help is sloppy and unacceptable.
Cons
No direct contact to a human by phone. All CSR help is an email to 1 person who is most likely overwhelmed and doesn';t get back for days. The videos to help you train on are outdated and don't make up to the updated software versions currently in use. Basically for $300 -$400 a month you're on your own.
- Industry: Mental Health Care
- Company size: 2–10 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Just a wonderful platform
Reviewed on 14/11/2023
Pros
The staff and their support through initial setup, continued training, billing issues, and routine management of my practice. Customer support is easily the most important part of a program like this and they have a 5 star group!
Cons
I think the app on the phone has more issues than I would like but I am sure it is hard to combine all the perks of the desktop version into an app without an issue.
- Industry: Mental Health Care
- Company size: 2–10 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Fast and efficient use of your time
Reviewed on 10/11/2023
Very positive. This is the best EHR I have used out of 7 for Psychiatry /mental health. Our...
Very positive. This is the best EHR I have used out of 7 for Psychiatry /mental health. Our medical [sensitive content hidden] purchased Elation for our practice. The staff insisted Tebra be brought back because we like it so much.
Pros
SALT notes that let you view your results and interactions from previous visit.
The DSM codes prepopulate into your billing.
Sign takes fewer maneuvers. Too many clicks to get in the chart is annoying: Tebra avoids that.
Cons
Responsiveness regarding medication templates.
This is so sensitive because we need the dosages and new medications available. No one wants a medication error
- Industry: Medical Practice
- Company size: 11–50 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Tebra Usage
Reviewed on 07/03/2024
Great product to create charts and run a thriving practice
Great product to create charts and run a thriving practice
Pros
Ease of usage, easy chart building and scheduling for small to medium size clinic
Cons
medications cannot be listed in alphabetical order or update scripts when dose or directions change.
- Industry: Medical Practice
- Company size: 2–10 Employees
- Used Daily for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 1.0 /10
Tebra is very difficult to work with
Reviewed on 21/02/2024
1-Difficult system. Cannot get customer support. My nurse can't even help me refill medications. No...
1-Difficult system. Cannot get customer support. My nurse can't even help me refill medications. No one to talk too
Pros
My wife (administrator) liked the cost.
Cons
Functionality
Usability
Not user friendly
Difficult
- Industry: Medical Practice
- Company size: 2–10 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
The Perfect EHR/practice management solution for small/solo medical practices
Reviewed on 27/02/2024
Tebra (formely Kareo) have been very good at listening to the clients suggestions, critiques etc...
Tebra (formely Kareo) have been very good at listening to the clients suggestions, critiques etc and quick to make the necessary changes, with frequent communications about product changes or improvements. This makes the user or client feel valued and respected, as we want to present the best to our patients. Great EHR integrated functions lead to improved patient and physician/provider relationship and overall medical practice health. Please, keep up the good work and continued improvements!
Pros
Affordable and easy to use EHR intergrated interface improves efficiency, makes practicing medicine easier, reduces time wasting leading to improved revenue. Easy patient portal set up and on-line scheduling helps bring more patients as well as easier feedback and retention. Intergrated telehealth gratly reduces the "no show" rates. Mobile app makes it easier to get work done anywhere, anytime. Efficient and easy billing system, easy to track payments, performance etc.
Cons
I have been using Tera for 3 and half years and still haven't found something I do not particularly like about Tebra!
- Industry: Hospital & Health Care
- Company size: 2–10 Employees
- Used Daily for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
Tebra: my right hand man
Reviewed on 27/08/2024
I give it an 8/10 honestly it's a super great service and my day-to-day becomes a lot easier when I...
I give it an 8/10 honestly it's a super great service and my day-to-day becomes a lot easier when I know I have Tebra by my side. My only con is not being able t really understand and know every feature it has, other that that i love the service they provide.
Pros
Ease of use! able to find things everywhere easily
Cons
Wish it had a little more, I feel like there are opportunities for additional access
- Industry: Medical Practice
- Company size: 2–10 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 0.0 /10
I am not happy with this company
Reviewed on 28/09/2024
Very very very bad . i do not recommend it to anybody
Very very very bad . i do not recommend it to anybody
Pros
Nothing. I do not recommend to anybody. Please do not use it.
Cons
bad customer service . They neve solve any problem after calling multiple times > I do not recommend anybody to use it
Response from Tebra
We are truly sorry to hear about your recent experience with Tebra. We understand how frustrating it is to have unresolved issues, and this is not the level of service we strive to provide. Your feedback is invaluable, and we're committed to making things right. Please know that our team is working diligently to address your concerns, and someone from our customer service team will reach out to you to assist. Thank you for giving us the opportunity to improve. We hope to earn back your trust.
- Industry: Medical Practice
- Company size: 1,001–5,000 Employees
- Used Weekly for 1-5 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 0.0 /10
Wish it had been better
Reviewed on 24/09/2024
We purchased a company who was using Tebra for some Part B medical billing. They had not set up...
We purchased a company who was using Tebra for some Part B medical billing. They had not set up the product fully so I attempted over and over to get support to build and use the product but never did. We ultimately had to switch to a different vendor and cancel our contract with them. Disappointing since it seemed like an easy to use product but we cannot live without support.
Pros
Easy to learn system, provided enough basics to make usable for our needs.
Cons
Zero customer support. They merged with another company and when reaching out would get feedback that was that staff was no longer in that same role and could not assist. Would email support listed on website and either was kicked back or received auto reply that email box was not in use anymore.
Response from Tebra
Thank you for taking the time to share your experience with us. We are truly sorry to hear about the difficulties you encountered with our customer support during your transition. We understand how crucial reliable support is, especially when integrating a new system, and regret falling short in your case. Your feedback is invaluable, and we're committed to improving our services to ensure our customers have a seamless experience. We've taken steps to address these issues and are working hard to make sure that our support team is accessible and responsive.
- Industry: Medical Practice
- Company size: 11–50 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 0.0 /10
Please go elsewhere (now called Tebra)
Reviewed on 13/10/2023
Horrible. If you want to waste tens of thousands of dollars and get nearly nothing in return, then...
Horrible. If you want to waste tens of thousands of dollars and get nearly nothing in return, then use PatientPop (not called Tebra.) They are deceptive as to what they can do for your practice. Do your research.
Pros
Not much of anything. My website is okay, but they use the same template they use for every practice they work with. Their template is rehashed for everyone.
Cons
They go further than make false promises. I think they embellish and greatly exaggerate and lie as to what they can do for your practice. You end up paying thousands that you can honestly what you can do yourself for pennies and do more effectively than PatientPop.
- Industry: Medical Practice
- Company size: 2–10 Employees
- Used Daily for Free Trial
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 2.0 /10
Not what was advertised and was mislead by "2 months free."
Reviewed on 30/07/2024
Once I was given access to the software, I figured out within a few weeks of self-training that it...
Once I was given access to the software, I figured out within a few weeks of self-training that it was not going to meet the needs of my practice. The training was difficult in part because of the software and in part because of the difficulty of understanding the trainer's accent.
Pros
Its initial/superficial appearance looked good, but its user-friendliness was a very poor experience.
Cons
The first two months were "free." I was misled by the demo aboutit being free and about the functionality. The patient engagement and intake forms did not provide the function needed. I contacted Tebra staff numerous times, and it would be weeks before they responded. I finally gave up and requested to cancel my subscription. I never used the subscription. I never saw a patient.
Tebra is now trying to charge my credit card $1,256.40 without my consent. They locked me out of the software, so I could not delete the credit card.
- Industry: Medical Practice
- Company size: 11–50 Employees
- Used Daily for 1-5 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 0.0 /10
Don’t waste your time
Reviewed on 01/06/2024
Terrible I don’t know what to say except total frustration!
Terrible I don’t know what to say except total frustration!
Pros
Nothing. They over sold and the product is not as demonstrated
Cons
Money from claims not received, loss of revenue put practice in jeopardy, no customer service.they lie, antiquated notes.
- Industry: Hospital & Health Care
- Company size: 51–200 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Amazing EMR
Reviewed on 08/03/2024
Pros
Easy documentation, easy to prescribed.
Cons
Not all the ICD pop-up easily and sometimes delates my doc.
- Industry: Medical Practice
- Company size: 2–10 Employees
- Used Daily for 6-12 months
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Review Source
Overall rating
- Ease of Use
- Customer Support
- Likelihood to recommend 6.0 /10
GOOD OVERALL SERVICE
Reviewed on 09/11/2023
OVERALL, I WOULD GIVE IT A 3 OUT OF 5 STARS. THE FUNCTIONALITY AND POOR CUSTOMER SERVICE DISTRESS'S...
OVERALL, I WOULD GIVE IT A 3 OUT OF 5 STARS. THE FUNCTIONALITY AND POOR CUSTOMER SERVICE DISTRESS'S ME, BUT I WILL GIVE IT 3 STARS DUE TO THE FACT THAT OVERALL, I DO LIKE THE SERVICE.
Pros
THE EASE OF USE. THE FACT THAT EVERYTHING IS SO EASY TO GET TOO. THE OPTION TO E-FAX RECORDS STRAIGHT FROM THIS PLATFORM INSTEAD OF HAVING TO USE OTHER PLATFORMS OR SAVE IT AND GO ALL THE WAY TO SOMETHING ELSE AND UPLOADING IT AND ALL OF THAT.
Cons
THE FUNCTIONALITY. ALMOST EVERYDAY, IT LAGS HORRIBLY, THE PAGES TAKE FOREVER TO COME UP, FOR A WHILE THERE IT WAS KICKING US OUT OF OUR ACCOUNT AND WOULDN'T LET US LOG BACK IN, AND THERE;S NO WAY OF PUTTING YOUR CARD ON THE SITE, YOU HAVE TO CALL CUSTOMER SERVICE AND EVERYONE IVE DEALT WITH AT CUSTOMER SERVICE HAS BEEN RUDE AND CONDESCENDING.
- Industry: Hospital & Health Care
- Company size: 51–200 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Ease of Use
- Customer Support
- Likelihood to recommend 7.0 /10
TEBRA Review
Reviewed on 21/02/2024
Overall positive use, there could be many changes to the system
Overall positive use, there could be many changes to the system
Pros
Love the ease of the system
Enjoy the process of documentation on an EHR
Enjoy the schedule being neat
Cons
Do not like that it does not have spell-check
Lots of technical errors
Time out concerns
Processing documentation concerns
- Industry: Medical Practice
- Company size: 11–50 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Orthopaedic Specialists
Reviewed on 09/11/2023
We joined Patient Pop a few years ago and although there have been numerous vendors pitching for us...
We joined Patient Pop a few years ago and although there have been numerous vendors pitching for us to leave, we have found that overall ease, customer service and services offered is exactly what we need.
Pros
The ease of implementation and the customer service aspect. Kuddos to Stephen Archer
Cons
There was nothing when we were approached with Patient Pop that we disliked and currently nothing that comes to mind that we are disatisfied with.