--- description: Learn more about Vtiger CRM. We provide Australian business users the most detailed information on pricing, benefits, and disadvantages of software that will make your choice easier. image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png title: Vtiger CRM Reviews, Cost & Features | GetApp Australia 2026 --- Breadcrumb: [Home](/) > [CRM Software](/directory/230/crm/software) > [Vtiger CRM](/software/10283/vtiger-crm) # Vtiger CRM Canonical: https://www.getapp.com.au/software/10283/vtiger-crm Page: 1 / 15\ Next: [Next page](https://www.getapp.com.au/software/10283/vtiger-crm?page=2) > Vtiger works with over 100,000 businesses helping them deliver outstanding customer experiences by breaking barriers between their marketing, sales, and support teams. > > Verdict: Rated **4.3/5** by 336 users. Top-rated for **Likelihood to recommend**. ----- ## Overview ### Key benefits of Vtiger CRM Discover invaluable insights and make better informed business decisions. Monitor the pulse of your sales organization with pipeline stats like top performing team members, and the current value of open opportunities. Create engaging emails, launch email campaigns and monitor performance with details analytics, all at the click of a button. Proactively surfacing important issues that need attention to prevent escalations. Import leads and contacts with photographed business cards. Track customer purchase histories down to uniquely identifiable items and services. Build a knowledge base accessible to customers through the customer portal, eliminating repeat customer questions and increasing the speed of customer service. The integration of Vtiger's document management systems and workflows allow for automatic notices and the attachment of files to project tasks. ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.3/5** | 336 Reviews | | Ease of Use | 4.2/5 | Based on overall reviews | | Customer Support | 4.2/5 | Based on overall reviews | | Value for Money | 4.5/5 | Based on overall reviews | | Features | 4.2/5 | Based on overall reviews | | Recommendation percentage | 80% | (8/10 Likelihood to recommend) | ## About the vendor - **Company**: Vtiger - **Location**: San Francisco, US - **Founded**: 2003 ## Commercial Context - **Starting Price**: USD 12.00 - **Pricing model**: Per User (Free version available) (Free Trial) - **Pricing Details**: 15-day free trial, no credit card required. Vtiger offers four different packages, including a forever-free CRM. Rates start at $12 per user, per month (billed annually), or $15 per user, per month (billed monthly) Please contact Vtiger Sales team - sales@vtiger.com for pricing information. - **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Android (Mobile), iPhone (Mobile), iPad (Mobile) - **Supported Languages**: Arabic, Chinese, Danish, Dutch, English, French, German, Hebrew, Hungarian, Italian, Japanese, Polish, Portuguese, Russian, Spanish, Swedish, Traditional Chinese, Turkish - **Available Countries**: Australia, Canada, France, Hong Kong SAR China, India, Ireland, Israel, Kuwait, Netherlands, Qatar, Singapore, South Africa, Spain, United Arab Emirates, United Kingdom, United States ## Features - API - Access Controls/Permissions - Activity Dashboard - Alerts/Escalation - Alerts/Notifications - Appointment Scheduling - Automated Routing - Autoresponders - Business Card/Badge Scanning - CRM - Calendar Management - Calendar Sync - Calendar/Reminder System - Campaign Management - Client Management - Collaboration Tools - Contact Database - Contact Management - Content Management - Customer Complaint Tracking ## Integrations (34 total) - Adobe Commerce - Asterisk - Breeze - Clickatell - Docusign - Dropbox Business - Exotel - Gmail - Google Calendar - Google Contacts - Google Docs - Google Drive - Gupshup - Intuit Data Protect - LinkedIn for Business ... and 19 more integrations ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat ## Category - [CRM Software](https://www.getapp.com.au/directory/230/crm/software) ## Related Categories - [CRM Software](https://www.getapp.com.au/directory/230/crm/software) - [Lead Management Software](https://www.getapp.com.au/directory/339/lead-management/software) - [Predictive Lead Scoring Software](https://www.getapp.com.au/directory/678/predictive-lead-scoring/software) - [Online CRM Software](https://www.getapp.com.au/directory/232/online-crm/software) - [Customer Service Software](https://www.getapp.com.au/directory/231/customer-service/software) ## Alternatives 1. [HubSpot CRM](https://www.getapp.com.au/software/102533/hubspot-crm) — 4.5/5 (4451 reviews) 2. [Zoho CRM](https://www.getapp.com.au/software/9908/zoho-crm) — 4.3/5 (6964 reviews) 3. [Bigin by Zoho CRM](https://www.getapp.com.au/software/142099/bigin-by-zoho-crm) — 4.7/5 (724 reviews) 4. [EngageBay CRM](https://www.getapp.com.au/software/113999/engagebay-marketing) — 4.7/5 (907 reviews) 5. [Salesforce Sales Cloud](https://www.getapp.com.au/software/90378/salesforce) — 4.4/5 (18768 reviews) ## Reviews ### "VTiger crm has everything it takes for successful sales" — 5.0/5 > **Rachel** | *9 May 2022* | Hospitality | Recommendation rating: 10.0/10 > > **Pros**: You can monitor all sales processes and projects in one program and that makes it the best. I love that it is cloud based, which doesn't crash computers. Its ticketing system is very stable and efficient. It has great marketing management, which makes it easy for us to do mailings. > > **Cons**: It does not have the option to drag and drop tasks to place them in another space of the project. It is frustrating how many clicks you have to make to start a specific function. The software is very complete, for that reason it has too many functions and tools that tend to confuse the learning process. > > It is a quite complete software for the whole sales line of the company, because it includes not only the crm for the management of projects and tasks, but we can from there better understand our customers and create marketing campaigns, which allow us to increase our sales. VTiger is ideal for companies that need to have everything at hand, a software that covers all stages of the project. Start-up companies will find in this software the tools they need to efficiently organize their sales and projects, achieving an increase in their performance. ----- ### "Vtiger review" — 5.0/5 > **Jeff** | *15 October 2019* | Information Technology & Services | Recommendation rating: 10.0/10 > > **Pros**: Cost ease of use and functionality...easy to set up and use and it cost about 10% of what we were using > > **Cons**: there really isn't anything we don't like about it > > daily customer contacts and follow up, opportunities, quotes and invoicing ----- ### "Too many feature gaps" — 3.0/5 > **Verified Reviewer** | *19 April 2019* | Computer Software | Recommendation rating: 2.0/10 > > **Pros**: It has a lot of customization features. Support answers promptly. > > **Cons**: Features that I think should be standard are missing or inadequate. For example, there are almost no connectors to other software - from Vtiger or from other vendors/services; We use Constant Contact for email campaigns (Vtiger's email module is convoluted and unreliable), and there is no connector for it, so I have to manually import/export new or changed contacts to keep both databases current. And the import process is touchy - Vtiger often creates duplicate records. Getting from one screen/module to another is annoying - it takes too many steps, something a simple menu bar would solve. I could go on with the quirks, limitations, and missing features, but I think this sums it up: Vtiger feels like it started out as a simple app and has had features and modules dropped into it, not really incorporated to make the tools a seamless experience. > > I mostly work with Vtiger as an admin and sales support. Most times, when I have a project or idea to improve our processes, Vtiger lacks the functionality for me to follow through without the need to utilize some outside tool or service. Many times I've wanted to add a feature, establish a process, or some other task to improve our sales/marketing methods, but I find that I cannot do so in Vtiger - it isn't a lack of my knowledge of the product, because several times, after consulting the documentation, I've contacted Vtiger support and was told that the task cannot be done. ----- ### "VTiger is the best CRM for sales and customer acquisition" — 4.0/5 > **Helene** | *7 June 2022* | Public Relations & Communications | Recommendation rating: 9.0/10 > > **Pros**: The customer tracking feature is very useful, as we can interact with them on different platforms such as Gmail and social networks. It has a free version which helped us in the beginning and we were able to adapt to the main functions easily. I use all the alerts and reminders and it is a great tool that helps me not to forget pending activities and clients I need to call and visit. > > **Cons**: All the functions are easier to use in its web version, making it cumbersome and not very useful on the mobile app. The fields for customer information are very few, it should have more options for information or leave a blank space to fill it manually, so that all the information that is required is stored in the system. > > It is a very intuitive and dynamic program that has helped us to increase our sales, through different channels such as sending advertising and offers of our services by email. Also the project management is very easy to use planning and executing sales successfully. This software has helped us a lot to increase sales, the organization of the marketing department and bring in an orderly manner all the activities that must be done to close business and projects. A very useful tool that everyone uses in almost all departments of the company and that relieves the workload. ----- ### "Good platform to follow up comercial activities" — 4.0/5 > **Arturo** | *25 September 2020* | Information Technology & Services | Recommendation rating: 10.0/10 > > **Pros**: What I like the most about Vtiger is that I can manage my business activities in one place specially the ones involved in sales \& marketing. VTiger has evolved in the last years, bringing a better user experience, and making it more intuitive. VTiger has helped our sales team to have all the quotes and proposal documents updated and centralized. I like the way that you can collaborate with all the sales team, sharing contacts information, and always knowing the status of the opportunities. > > **Cons**: Although VTiger has evolved a lot in the last years, the follow up activities could be more intuitive. It would be great that the notifications and reminders always appeared on screen until they have been completed. > > I have been using VTiger in its community edition for about 3-4 years. It is a good software to keep track with the commercial activities. It helps me manage my leads, customers, and activities all in one place. I think that it could be more intuitive and more straight forward regarding the notifications and the activities done or to do with my leads/customers ----- Page: 1 / 15\ Next: [Next page](https://www.getapp.com.au/software/10283/vtiger-crm?page=2) ## Links - [View on GetApp](https://www.getapp.com.au/software/10283/vtiger-crm) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-CL | | | es-CO | | | es-MX | | | fr | | | fr-BE | | | fr-CA | | | nl | | | nl-BE | | | pt | | | pt-PT | | ----- ## Structured Data