GymMaster Reviews

There is a new gym that opened up at a mall near my house and one of the steps for signing up is they enroll you to the GymMaster app. The app captures your basic details and helps the gym management to easily manage membership of the clients. My favourite thing about having or using the app is the fact that you can easily check out upcoming class details without having to call someone. After you decide which class you want to attend, you can book for a spot on the class right on the app and reserve your spot. I find this very convenient as opposed to making calls which sometimes might not be picked. The booking of classes is so important in our gym because the classes for the pick times e.g evenings after 5pm, fill up pretty quickly.

I also saw that there is an option called billing on the app for automating your gym payments. I haven't used this feature but I think its a pretty cool feature. I love automation and therefore anything I can automate to save me some minutes, am up for it. I am planning to check out the billing functionality soon.

I also love the calendar functionality where you can see your scheduled classes in a calendar view. I am a very visual person, so this is a good feature for me.

Details about the gym are also easily visible on the app. This is useful.

This is a con that I realised for the gym class trainers. Sometimes some members book classes and fail to show up for the classes. This is bad especially if someone else who actually wanted to attend was locked out. But this is not really a problem caused by the app. It's more of human issue than an app issue.

Another suggestion for the app is let them provide us a way for the gym members to interact. This would provide a good platform for us to make friends in the gym.

The software is easy to use and teach yourself.

Support, while awesome, it is hard to remember what the time change is.

The software provides valuable and necessary automated communication features as well as key seasonal data indicators that allow us to target, improve and grow our business. It provides a more substantial overview of our overall business health.

There is nothing I don't like as it works for us and the system as been continually evolved and improved over the years due to the diligence of the GymMaster development team. We are always forthcoming with new ideas and requirements for the system and the team as been very proactive in improving our experience. It just gets better and bette. I would like to see on the main data dashboard page a graph with metrics and filters indicating clearly what our average member subscription value is per week/fortnight/month without having to generate a report. Also a very clear a "Year to Date" overall revenue graph with filters.

I found the GymMaster software to be extremely user-friendly - very easy to use, visually pleasing, great features which are regularly updated and improved upon, and the user-end integrated seamlessly into our website. Customer service was always incredibly responsive and helpful, with a very quick turn-around time, even though they are based in New Zealand and we are in the United State! Great company to do business with!

I would love to see a GymMaster smartphone app for our gym members to use, to be able to view schedules, book classes, check in, etc.

I love gymmaster because they will try their best to customise much as they can for your needs. payments are easy, classes are easy to set up.

non, i love everything about it, i really cant think of anything

The easy of us that Gymmaster provides is hard to beat. Other systems seem incredibly bulky. With Gymmaster we are able to run our membership system with ease. New hires learn the system in minutes.

Being in the west coast of Mexico, sometimes there is a slight lag with communicating with the team in NZ. However it is nothing that is of extreme importance since we almost never need assistance from the Gymmaster team. The system is highly intuitive and easy to use! No complaints!

I wanted a keyfab system that was inexpensive but that also had some of the features of "bigger" players. I found GymMaster and was thrilled that their upfront costs were so much less expensive. Easy to install and use and their launch program provided one-on-one guidance. Most importantly, their customer service is extraordinary. I have been an international consultant in the health and fitness industry for 30+ years and I would highly recommend them to anyone--and I'm not getting a dime to say any of this. Literally, I am a customer.

Although it was not an issue for my application, I'd like them to offer a second keyfab option that are a bit more rugged for clients/members who abuse their keychain. LOL

#1 is the fantastic customer service and the team's responsiveness to all issues.

Hard to say, there's not much to dislike. I would like to see a bit more development in the area of client assessments/measurements and reporting for trainers.

The customer support is second to none and they actually care about you and your business. They are very prompt on fixing problems and even taking suggestions and integrating new solutions into the software. Gymmaster has made my life night and day better and takes care of all our client and payment needs.

There is absolutely nothing that I cannot handle about this company.

The software is simple to use and the company is very helpful with training on how to use it as well

Learning the new software updates, but I was able to contact the company to teach me.

Ease to navigate and constantly finding more features that make our jobs easier, the support we get is unreal as well! The team are always so good to deal with.

We where hoping there would be a manual
Of some sort sent out with our purchase of the system so that we could work through the features but even so we picked it up easy enough and with the help of the training and support team we where able to train our staff easily enough

Gym Master is user friendly, time friendly and integrates well with other products.The support base isamazing, so quick to help and resolve if there is ever a query

The billing if a members payment fails a few times it disconnects from using it and have to speak to member where in mindbody it just keeps allowing tries

Very easy to work, and you don’t need anything because this software has everything a gym owner needs to run a 24hr business.

My only complaint would be that the with everything you get it doesn’t come with the door strike.

They are working hard to customize features to suit different types of business. No request is ever denied without careful consideration. and the customer service is quick at answering

Sometimes the hardware fails, however, the new update has been great. The biggest con about this software is the reporting is inaccurate.

The GymMaster System is very easy to use
The software is very intuitive to use.
The client file information is stored in a very readable format

The only frustration that I have is that in the area of notes. In the previous versions all of the notes were able to be read in one block. Now there are a series of notes which makes it difficult to read quickly.

Easy member management and a great marketing tool! When used properly, the software more than pays for itself with picking up leads and customer follow up.

Takes a while to learn all the ins and outs because it does so much! We got an outside company to set it all up for us and train our staff in the end so we're all on the same page.