--- description: Learn more about karmaCRM. We provide Australian business users the most detailed information on pricing, benefits, and disadvantages of software that will make your choice easier. image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png title: karmaCRM Reviews, Cost & Features | GetApp Australia 2026 --- Breadcrumb: [Home](/) > [CRM Software](/directory/230/crm/software) > [karmaCRM](/software/102549/karmacrm) # karmaCRM Canonical: https://www.getapp.com.au/software/102549/karmacrm Page: 1 / 2\ Next: [Next page](https://www.getapp.com.au/software/102549/karmacrm?page=2) > karmaCRM is a customizable CRM tool for small businesses to engage with customers and keep track of the leads that their teams follow. > > Verdict: Rated **4.5/5** by 27 users. Top-rated for **Likelihood to recommend**. ----- ## Overview ### Key benefits of karmaCRM Email communication can be standardized with predefined email templates. The user can add custom fields and rearrange them as needed. karmaCRM can be integrated with Gmail, Outlook, and Dropbox. Email and SMS reminders for calls, meetings, and tasks are also available. karmaCRM can also import leads from the company’s website with Wufoo and Formstack integration. ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.5/5** | 27 Reviews | | Ease of Use | 4.4/5 | Based on overall reviews | | Customer Support | 4.6/5 | Based on overall reviews | | Value for Money | 4.3/5 | Based on overall reviews | | Features | 4.1/5 | Based on overall reviews | | Recommendation percentage | 80% | (8/10 Likelihood to recommend) | ## About the vendor - **Company**: KARMA Software - **Location**: Denver, US - **Founded**: 2009 ## Commercial Context - **Starting Price**: USD 28.00 - **Pricing model**: Per User (Free Trial) - **Pricing Details**: $9/user/month (billed annually) or $12/user/month (billed monthly) - **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500 - **Deployment & Platforms**: Cloud, SaaS, Web-based, Android (Mobile), iPhone (Mobile), iPad (Mobile) - **Supported Languages**: English - **Available Countries**: United States ## Features - API - CRM - Calendar/Reminder System - Collaboration Tools - Contact Database - Contact Management - Customer Database - Customizable Fields - Dashboard - Data Import/Export - Document Storage - Email Management - Email Marketing - Email Templates - Interaction Tracking - Lead Management - Lead Nurturing - Lead Qualification - Live Chat - Mobile Access ## Integrations (5 total) - Formstack Forms - Gmail - Mailchimp - Microsoft Outlook - Wufoo ## Support Options - FAQs/Forum - Knowledge Base - Chat ## Category - [CRM Software](https://www.getapp.com.au/directory/230/crm/software) ## Related Categories - [CRM Software](https://www.getapp.com.au/directory/230/crm/software) - [Online CRM Software](https://www.getapp.com.au/directory/232/online-crm/software) - [Contact Management Software](https://www.getapp.com.au/directory/337/contact-management/software) - [Knowledge Base Software](https://www.getapp.com.au/directory/2823/knowledge-base/software) - [Sales Tracking Software](https://www.getapp.com.au/directory/3059/sales-tracking/software) ## Alternatives 1. [Zoho CRM](https://www.getapp.com.au/software/9908/zoho-crm) — 4.3/5 (6964 reviews) 2. [Salesforce Sales Cloud](https://www.getapp.com.au/software/90378/salesforce) — 4.4/5 (18768 reviews) 3. [Bitrix24](https://www.getapp.com.au/software/90602/bitrix24) — 4.2/5 (984 reviews) 4. [SugarCRM](https://www.getapp.com.au/software/8270/sugarcrm) — 3.8/5 (410 reviews) 5. [Salesforce Starter](https://www.getapp.com.au/software/112791/salesforce-essentials) — 4.4/5 (223 reviews) ## Reviews ### "Solid CRM software that's really affordable" — 4.0/5 > **Candace** | *25 October 2018* | Design | Recommendation rating: 8.0/10 > > **Pros**: What I like best is the price and the fact that I can go anywhere and access my database of customers. I also like how easy it is to upload documents that correlate with my customers. > > **Cons**: When I first startyed using it some features were a bit tricky to find for first time users. > > I can manage my customer base like never before that's really affordable with remote access whereever I may be. ----- ### "Created for the Relational Business" — 4.0/5 > **Stan** | *21 October 2019* | Financial Services | Recommendation rating: 10.0/10 > > **Pros**: Quick entry of day's touches, Quick scheduling of future events, Printable task list (which incl 'overdue' scheduled events), Great app, which lets me search for contacts, and with two taps dial directly, Before entering a business, searching company on app lists ALL contacts I've made prior within company (valuable reminder), Good search engine to bring up contacts when only a 'hint' of reference is known, Very responsive tech and customer service staff, Reasonable price too (based on user numbers). > > **Cons**: Since I take the printed Task list with me in travels, I wish the printed list would allow 'phone numbers' to print with each task, as it would save me time. There are times when I'm away from WiFi. > > I've been in sales 35 years. I've used Reynolds and Reynolds CRM's, MWA whom I'm with has a great CRM and I've tried others. In sales, we know a CRM is only as good as the amount we use it. This one is VERY user friendly. It allows me to update efficiently and effectively. It gives me the information I need right away and keeps ALL my contacts within my reach. ----- ### "Better Customer Service could really help this company" — 3.0/5 > **Verified Reviewer** | *9 May 2019* | Internet | Recommendation rating: 6.0/10 > > **Pros**: There are several features that help you track customer interactions, follow leads and manage task with a team. You can create task and give them due dates. You can look at all your customers at a glance and export reports. > > **Cons**: There is very little support. Response times are slow. When a feature is broken, it NEVER gets fixed. They are always doing improvements and updates, but the original problems never get addressed. The support team seems very small and customers get left trying to figure things out on their own. Templates and forms, that would be a great tool, simply don't work. When creating a customer, then a deal for the customer, the contact info does not copy over. You have to input info in every field. The mobile app gives very little info and you are unable to look at your calendar or retrieve contact's info quickly. > > We have been using the product for over 8 years. There have been improvements but there still needs to be many more improvement. We have not moved because we now have so much data in KarmaCRM. My review would be much different if the customer support and customer service were better. ----- ### "KarmaCRM = insightly on steroids" — 4.5/5 > **Andrew** | *21 June 2016* | Marketing & Advertising | Recommendation rating: 10.0/10 > > **Pros**: Insightly is a great little app, but KarmaCRM has all of insightly’s best features – and a lot more. For example, If you want to create a non-sales process of things that need to happen after a new customer signs up…or a production template of standard tasks to be done by different users before your company can deliver the goods, insightly can’t do that. With karmaCRM, you can easily create task templates for more or less anything. That means you can systematise almost every area of your business, and make sure that nothing falls through the cracks. For me, KarmaCRM’s next best feature after task process templates is its Dashboard. Basically, you can create a “home page” of multiple “widgets” , each of which can be set to display whatever information you need to see. For example, All tasks of “type” due “this week”. Or All "Prospects" in “California” who haven’t been contacted since "date”. Each user can easily customize their own personal dashboard to show not one, but multiple, subsets of information that they need to do their jobs. Not only is that difficult or impossible to do in other CRMs, it also gives your users a sense of control over how they do their jobs, (instead of just being told what to do today). They can customize their personal Dashboard to show only the information they need to see, the way they want to see it. At the same time, you can hide what they don’t need to see. > > **Cons**: KarmaCRM's mobile app isn’t great, but then you can’t expect to run a sophisticated CRM like this from a phone. The mobile app is just a way to access the information from the road. ----- ### "karmaCRM is the BEST \!\!" — 5.0/5 > **Bruce** | *7 October 2015* > > Our organization - we are non-profit Consumer Advocates selected karmaCRM after an extensive search for a CRM product that would meet our needs, be easy to use, easy to adapt, had solid customer service and met our budget. Our organization was featured on a major US Network and our clients and inquiries nearly tripled over night. Our search was nearly done when the national exposure happened. We were strongly leaning toward karmaCRM and decided to go for it in the midst of explosive growth. karmaCRM not only worked for, the support staff were wonderful and incredibly helpful. karmaCRM has exceeded our expectations at every step of the way and continues to do so. karmaCRM is a great product and solution backed by tremendous people and lead by John Paul Narowski - a truly unique leader of a tech company. John Paul is involved with his staff and clients and is not afraid to admit a mistake or tackle tough questions. He and everyone at karmaCRM are great to work with and actually truly listen to clients our size and from what I can see - all clients of all sizes. We use karmaCRM in every part of our operations and we are reminded every day of the great decision we made in choosing karmaCRM. Our entire staff sends its thanks to John Paul and everyone at karmaCRM not only for a great product but for a great approach to all aspects of their business. Thank you\! ----- Page: 1 / 2\ Next: [Next page](https://www.getapp.com.au/software/102549/karmacrm?page=2) ## Links - [View on GetApp](https://www.getapp.com.au/software/102549/karmacrm) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-CL | | | es-CO | | | es-MX | | | fr | | | fr-BE | | | fr-CA | | ----- ## Structured Data