Odoo Reviews

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1218 Reviews

- Industry: Computer Software
- Company size: Self Employed
- Used Weekly for 1-5 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Ultra Paretto Effect : 80% in a few minutes, 20 last in a few days ç
Reviewed on 24/10/2024
I had 2 experiences :
1) Helped a student to scaffold a blog => OK easy
2) I hoped to scaffold...
I had 2 experiences :
1) Helped a student to scaffold a blog => OK easy
2) I hoped to scaffold really quickly a simple WebShop for a Volley ball club, based on the free tiers offer.
Didn't want to manage it for them.
But I quickly understood thant couldn't manage the entire process without a long training.
You should provite "simplified worklfow".
Pros
Service, easy to START a project, in a few minutes, with a few questions, you create a website that SEEMS to fit your needs.
Response time of the web interface is really great, that convinced me to use it.
The feeling is good at first sight .. but ...
Cons
Then when you start to dig into the details, it's really hard to setup it.
Absolutely not user friendly. Some Workflox / UX designs are juste ... horrible.
Setup is spread everywhere in different Apps.
You quickly need to dig really deep to understand the product.
Only "developer" oriented (I'm a developer)
Online documentation is a mess. Seems to be great but is always partally translated (in FR), resulting in "Frenchglish" documentation.
Reasons for Choosing Odoo
Wordpress was too slow. But it was easier to setup.Reasons for Switching to Odoo
I expected the free tier to be enough for my use case. So Odoo was cheaper in this case.- Industry: Broadcast Media
- Company size: 51–200 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
A Review Of Odoo
Reviewed on 09/12/2024
Odoo is incredible it creates website fast and well.
Odoo is incredible it creates website fast and well.
Pros
Odoo helps create and design websites fast and this website are effective always. It has a user-friendly interface and anyone can use Odoo to create websites at ease. It has the best Q&A platforms.
Cons
Odoo works fine and has no challenges at all.
- Industry: Computer Software
- Company size: 2–10 Employees
- Used Daily for 1-5 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 0.0 /10
It’s a Total Scam – Avoid Odoo at All Costs!
Reviewed on 03/01/2025
Using Odoo was one of the worst decisions we’ve ever made. We signed up for their subscription at...
Using Odoo was one of the worst decisions we’ve ever made. We signed up for their subscription at $13.60/month, only to be charged over $30 in the second month despite not adding any apps or users.
Their account manager, [sensitive content hidden], is completely unprofessional—ignoring emails for days and only responding when relentlessly pushed. The experience dealing with her was beyond frustrating.
When we asked for an explanation for the extra charges, they first claimed we used additional apps. After we provided proof that we didn’t, they shifted to saying we added new users—another lie. We sent further proof showing we had only one user, and since then, they’ve gone completely silent. Two weeks, multiple follow-ups, and still no response.
We cancelled our subscription out of sheer frustration, losing money in the process. No refund, no accountability, and absolutely no care for their customers.
Odoo is a scam. Don’t trust their pricing, their team, or their service. If you value your time and money, stay far away.
Pros
Using Odoo was one of the worst decisions we’ve ever made.
Cons
Odoo is a scam. Don’t trust their pricing, their team, or their service. If you value your time and money, stay far away.
- Industry: Construction
- Company size: 2–10 Employees
- Used Weekly for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
It runs my entire business.
Reviewed on 29/10/2024
Going on 3 years with it, still liking it.
Going on 3 years with it, still liking it.
Pros
My entire business runs on Odoo. I don't have to try to sync data between multiple apps.
Cons
The appearance is very utilitarian, it could be made to be more appealing.
I hate that I am forced to doing a purchase order, then receive and order and then a vendor bill and then a vendor payment. You should be able to simplify all of that from just 1 vendor payment screen.
Reasons for Choosing Odoo
Lower Cost, a lot more features, ability to customize.Switched From
QuickBooks DesktopReasons for Switching to Odoo
Lower Cost, a lot more features, ability to customize.- Industry: Computer Software
- Company size: 2–10 Employees
- Used Monthly for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Likelihood to recommend 8.0 /10
Odoo: difficult but incredibly customizable tool.
Reviewed on 08/12/2024
Difficult to set-up but overall rewarding due to the high customization of the tool.
Difficult to set-up but overall rewarding due to the high customization of the tool.
Pros
The vast amount of customization options, particularly in the open source version. While not everything is quite as straightforward, the ability to program things yourself makes it so that basically everything is possible.
Cons
Doing some integrations isn't very straightforward and requires lots of digging to figure out.
- Industry: Renewables & Environment
- Company size: 2–10 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Very easy, interesting and convenienT ERP
Reviewed on 10/12/2024
Very good and interesting. Odoo is on perpetual upgrade to include new ways of working
Very good and interesting. Odoo is on perpetual upgrade to include new ways of working
Pros
Odoo is very convenient and easy. The technical support is excellent and helps till we find the solution
Cons
The fact we cannot reach an expert directly without passing by the assistance module
- Industry: Computer Software
- Company size: 2–10 Employees
- Used Daily for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 8.0 /10
Odoo experience Feedback
Reviewed on 06/12/2024
My experience on Odoo was in the following modules:
Accounting, Sales, Purchase, Inventory, Point...
My experience on Odoo was in the following modules:
Accounting, Sales, Purchase, Inventory, Point of sale, Project, Timesheet, Restaurant, Website, Ecommerce, CRM, Studio.
Pros
Many of products, Functionality, very easy to use, Perfect interface, Studio.
Ability to customize and configure the payroll system.
Ability to customize financial reports.
etc..
Cons
Attendants:
Missing integration with fingerprint machines.
Missing calculation of delays.
Missing to define the rules of discipline and punishment system.
Updates in function handling without notification and good documentation for good functionality such as Accounting: follow-up report, internal transfer.
Studio (need more functionality such as Zoho Deluge)
- Industry: E-Learning
- Company size: 2–10 Employees
- Used Daily for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Odoo Rocks!
Reviewed on 13/12/2024
I love it! As an IT professional I do recommend it. Support is great even if you are in the free...
I love it! As an IT professional I do recommend it. Support is great even if you are in the free level Odoo support is there to help you!
Pros
I have been in the IT industry for over 40 years and have had manage and deploy instances of SAP and Oracle among a few and have find Odoo so far exceeds them by a great marging in simplicity and ease of deplyement and integration. Today we are using odoo in online education and so far is doing a great job. Thank you
Cons
Their support videos. At the present they are kind of old. With new features in release 18 perhpas is time for and update?
- Industry: Import & Export
- Company size: 2–10 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Great Explanation of [sensitive content hidden].
Reviewed on 03/12/2024
In this case it was a very good service. [sensitive content hidden] did a great job.
In this case it was a very good service. [sensitive content hidden] did a great job.
Pros
[sensitive content hidden] was Great helping to solve my problem! !
Cons
The attention in this case. It was súper clear the explanation.
- Industry: Hospitality
- Company size: 2–10 Employees
- Used Daily for 1-5 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
My Odoo Experience - 1st 100 days
Reviewed on 13/12/2024
Overall, I have found both the software and support from the Odoo technical team good. They have...
Overall, I have found both the software and support from the Odoo technical team good. They have been responsive to my inquiries and their answers have provided a clear path to solving any issues I came across in my set-up journey. For what you get with this solution the yearly subscription model is more than fair and well-worth the spend. Thank you Odoo.
Pros
I have found Odoo's suite of applications to be comprehensive and well-integrated thus far in my first experience with this platform. It is clear the Odoo team has put in considerable time and effort into creating this all-in-one business solution.
Cons
The nature of setting up several modules and aligning with the needs of your particular business type can be a little daunting. While there is extensive documentation on each application, I feel like some of the topics could be fleshed out a little more thoroughly.
- Industry: Consumer Goods
- Company size: Self Employed
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
Capable but complex software
Reviewed on 22/09/2024
After 2 years, I feel really comfortable with the software for daily tasks. However, I am still...
After 2 years, I feel really comfortable with the software for daily tasks. However, I am still learning how to get more results out of the same software.
Pros
There are a ton of features, more than I would think about any business can make use of, all for an affordable monthly subscription. There are a lot of ways to customize the software to work for your business and improve workflows, and many connectors available for connecting to external API's (my most used one is UPS)
Cons
The huge variety of apps available and extensive options makes it pretty difficult for a beginner to dive in, DIY style. They offer success packs to get you up and going, but they're really expensive (personal subjective opinion, I guess). The free support included with the online subscription is pretty good, and there's some videos online that might get you started, but it'll be a bit of work getting going.
Alternatives Considered
JobBOSS²Reasons for Switching to Odoo
The price. JobBOSS^2 was way too expensive for a small shop.- Industry: Information Technology & Services
- Company size: 51–200 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 8.0 /10
Next-gen of ERP's, very user-friendly & deep business scope
Reviewed on 23/09/2024
It's very easy to use, scalable & covering almost all business needs
It's very easy to use, scalable & covering almost all business needs
Pros
Very user-friendly, the next-gen of ERPs, cost-effective regarding the development, all-in-one software that automates all business processes like CRM, Purchase, Inventory, Sales, Manufacturing, Ticketing system, Accounting/Finance & many others, with more than 3000 specialized business apps on it is Apps market place.
Cons
The partner's qualification process, releasing a new version every year may cause difficulties in migration from version to version but it is fit for SMEs. Still, big enterprises need a lot of work to re-engineer the process to match the customers' needs.
- Industry: Real Estate
- Company size: Self Employed
- Used Daily for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 8.0 /10
feedback after 8 months
Reviewed on 25/09/2024
Odoo is reliable, still fast with a lot of data (lines and scans), granting to have an overall...
Odoo is reliable, still fast with a lot of data (lines and scans), granting to have an overall management of data, documents and spreadsheets... - very impressive and enjoyable
Still evolving in a good way
It lacks a backup local solution, with full access (all modules) even if it's a read-only edition
Pros
Great possibilities included into Odoo (autocompletion, AI to scan accountancy, documents and data together, bank reconciliation, asset's management, contacts, duplicate detection, seamless year and processes...)
All in one solution
Odoo still evolves every 2 months and user's feedback are also in sight
More customers and suppliers adopt also Odoo
AppStore
Cons
Customized developpment and/or local hosting : fees way too high and too often
Online documentation help isn't enough updated (but there are a lot of updated tutorial videos)
Importing data isn't very predictable - no documentation about name of recognized columns
Export-Import (Odoo to Odoo only) to handle mass data, isn't as easy as teached
Some tickets are way too long to be solved (few weeks since the first chat) - and some consultants try to force new sales
SMS, VoIP, SIP : fees aren't reasonable ; other inApp services seem not at a fair price
No temporary user with read-only default profile (as for inspection - control, like for 2-3 months a year)
Currencies (realtime and historical) data, VAT chekcs... shall be centralized into an Odoo buffer for all customers
Alternatives Considered
BaserowReasons for Choosing Odoo
no linux server (local self hosted) feature ERP solutions expensive and not so efficientSwitched From
Sage 50cloud AccountingReasons for Switching to Odoo
more enhanced My accountant advices me Odoo- Industry: Computer & Network Security
- Company size: 2–10 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 0.0 /10
Horrible product and service for a small company
Reviewed on 19/09/2024
Nightmare. We spent thousands on Odoo internal consultants, plus we hired a third-party consultant,...
Nightmare. We spent thousands on Odoo internal consultants, plus we hired a third-party consultant, because Odoo consultants were not available or didn't provide work-arounds. Constant frustration. Hundreds of hours trying to implement the product. Simple tasks like setting up email and service contracts are almost impossible to get working, even with paid assistance.
Pros
Not much to like. We hoped for an all-in-one product to save duplicate data entry. What we got was a ton of non-integrated features, complicated workarounds, and compromises, plus expensive uncaring, unresponsive PAID consultants.
Cons
No field service scheduling. Accounting system is overly complex and not suitable for smaller companies that need simple accounting. Calendar started double-booking, Requirement expensive consulting to implement. Tons of work-arounds. Unresponsive, uncaring consultants, expensive consulting fees.
Alternatives Considered
Zoho DeskReasons for Choosing Odoo
Zoho mobile app didn't meet our needs for field serviceSwitched From
Zoho BooksReasons for Switching to Odoo
Recommended by a trusted colleague. Seemed to have all the features integrated.- Industry: Retail
- Company size: 11–50 Employees
- Used Daily for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 0.0 /10
Terrible experience with Odoo and locked into 3 year contract
Reviewed on 04/07/2024
The implementation process is terrible, and Odoo being newer and less used in the US means their...
The implementation process is terrible, and Odoo being newer and less used in the US means their support and staff really do not know much about the system. You are paying them to learn with you, and there is no way to talk to the people that might know the system. It seems all of their developers are overseas, so timing is a real issue. We were told our implementation would be complete by the end of January, and we are in July now and still none of out inventory stays in sync on any of out platforms.(Amazon, eBay and WooCommerce). No one at Odoo can figure out why. One of the support techs told me they do not know much about setting up eBay and showed me what they found about it when the googled the issue. Not very comforting. We have been overselling on our platforms, and that is a very bad thing as am Amazon and eBay seller. We can't get them to prioritize us and get the issues resolved. We were told by our sales consultant and his manager that we would be getting a refund of 100% of the implementation costs, and we have this in email from them. We have still not received this and it is 3 months later. They will no longer even respond to questions about the refund. We are locked into a 3 year, very expensive contract with no hope at this point that the system will ever work for us. We are at the point where we fell we are just going to need to leave Odoo for a new system and it will be a huge loss and almost a year of lost time and resources. They absolutely do not care about their customers.
Pros
We liked the variety of apps Odoo had available for different business uses. We also liked that Odoo could keep our inventory in sync with all of our selling platforms, such as Amazon, eBay and WooCommerce. We also liked the cost, much less expensive than Netsuite. Please see our overall comments below for the after sales call and contract signing.
Cons
Lack of customization of reports without paying Odoo a lot of money to make the changes. Very few report overall. Hard to pull your data from the system due to different application working together.
Alternatives Considered
FishbowlReasons for Choosing Odoo
The main reason was the cost of Netsuite. Odoo is considerable less expensive.Switched From
NetSuiteReasons for Switching to Odoo
It seemed that Odoo had all of the options we were looking for and they would be the best solution.- Industry: Mechanical or Industrial Engineering
- Company size: 51–200 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 7.0 /10
Odoo - your first step into the ERP world
Reviewed on 23/09/2024
The overall experience was good considering we were yet to figure out our detailed needs and...
The overall experience was good considering we were yet to figure out our detailed needs and modules. We quickly figured that we needed expertise on implementing the solution when we were struggling with growing pains.
Pros
Odoo is easy to customize and use particularly for small and growing businesses who are yet to finalize their needs but must get started on an ERP at the earliest.
Cons
It was hard to implement initially and the limited customer support made it a challenge to begin. The pricing structure is complicated and quickly multiplies making it not so attractive.
Alternatives Considered
FlectraReasons for Switching to Odoo
Easy of customization and expansion as the company or needs for modules grows.- Industry: Glass, Ceramics & Concrete
- Company size: 51–200 Employees
- Used Weekly for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
Odoo and Francisco make Odoo GREAT!
Reviewed on 16/10/2024
Our experience has been great! We have a fantastic implementation expert [sensitive content...
Our experience has been great! We have a fantastic implementation expert [sensitive content hidden] who has done a noble job learning our processes so that he can tailor-fit Odoo to our corporation. His service has been excellent. Which makes our experience with this ERP all the better!
Pros
Our company likes Odoo because it offers app-based modules that are easy to use. The entire software is capable of streamlining our processes and provides real-time data to all facets of our corporation. We also really like our implementation expert, [sensitive content hidden]. He makes Odoo great!
Cons
The learning curve for implementing an any ERP can be extensive; Odoo isn't necessarily more difficult to implement and may, in fact, be easier to implement than other ERPs. If I had to choose a negative about Odoo - it would be that if you build a sandbox database and choose to go live with that same database, many of the items, transactions, records, logs, etc. cannot be deleted/cleared from the sandbox database.
Alternatives Considered
Acumatica Cloud ERPReasons for Switching to Odoo
Our parent company choose Odoo for us, likely b/c of lower price point.- Industry: Investment Management
- Company size: 201–500 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 8.0 /10
Comment on odoo
Reviewed on 30/08/2024
I try to oversee the basic application Iam very happy a. It is better to prepare online support...
I try to oversee the basic application Iam very happy a. It is better to prepare online support mechanism
Pros
the system Performance and fixed asset management
Cons
bank reconciliation and each module report format
- Industry: Food Production
- Company size: 2–10 Employees
- Used Daily for 1-5 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Amazing SAS
Reviewed on 21/06/2024
Amazing, and with Vicente, it is like playing with Messi football game.
Amazing, and with Vicente, it is like playing with Messi football game.
Pros
It's easy. You can start setting up by app, and it's a game changer. The competitors either start everything, or you don't start.
Cons
That you need Studi to change small things
- Industry: Mining & Metals
- Company size: 2–10 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Odoo Support Feedback
Reviewed on 27/10/2024
User friendly, highly functional and good for all sizes of business from the very small to large....
User friendly, highly functional and good for all sizes of business from the very small to large. Excellent system.
Pros
For SME business, Odoo offers very good value, excellent functionality across a multitude of useful apps and the support is professional and unparalleled. They always resolve any issue quickly.
Cons
I like most things but not being to permanently change the weird auto text on customer payment follow ups is difficult to understand ( but has nothing to do with support of course).
- Industry: Information Services
- Company size: 11–50 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Odoo Support Fantastic Review, including opportunity for improvement
Reviewed on 06/09/2024
Odoo support has been responsive and comprehensive in providing solutions. You can feel and...
Odoo support has been responsive and comprehensive in providing solutions. You can feel and experience that the support associate responding is indeed both professional and an expert on it's own domain and craft. Keep it up!
Pros
Simplicity and beauty. It's out of the box, yet something an enterprise can use to streamline it's backbone processes, while improving business bottom line. Something that consulting can do as part of the company or freelance.
Cons
It's capability to centralize a knowledgebase, not that the Odoo support is not that good and responsive (because they really are great and responsive), but it would help to have like a knowledge AI aside from documentation and e-learning platform.
- Industry: Management Consulting
- Company size: Self Employed
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Odoo - a mangnificent ERP system also for small businesses
Reviewed on 09/07/2024
Very good. I am using Odoo since 2014, when it was still for free to small companies. The change...
Very good. I am using Odoo since 2014, when it was still for free to small companies. The change from Odoo 8.0 in steps to now Odoo 17 is a very large improvement. upgrades can be tested before implementing. Helpdesk is very good.
I love working with this system. Price/quality is great.
Pros
The easy way to use Odoo and the many possibilities with all the apps available. And the many video lessons to help out.
Cons
The set up sometimes is not easy, if you are not familiar with bookkeeping. A set-up manual would overcome this. Documentation is available, but i.e. does not give the full details for setting up TAX accounts in your specific country.
- Industry: Philanthropy
- Company size: Self Employed
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Thank You Odoo I Love You....
Reviewed on 29/10/2024
I love how I can schedule post, how it is 1 App for Free so can offer to others easy and saves me...
I love how I can schedule post, how it is 1 App for Free so can offer to others easy and saves me so much time. There is so much to Odoo but that is my favorite asmy time is everything. I did have one issue due to social sites changing there coding and I reached out to support and they answered me FAST and got it all sorted out and resolved. Great company and FANTASTIC site.
Pros
I love Odoo, saves me time with scheduling posts and it is FREE. AMAZING!!!
I am able to offer to my customers and help them get a great start. But then with all the other available program all in one place WOW!! Seriously, Odoo is the way to go and I share it with everyone that comes in my direction. You will love it also....
Cons
To be honest there is nothing I do not like...I Love Odoo
- Industry: Government Administration
- Company size: 5,001–10,000 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Best flexible, scalable, and cost-effective all-in-one ERP
Reviewed on 08/11/2024
Pros
Odoo provides a flexible, scalable, and cost-effective ERP solution that suits a wide range of business needs. Its modular approach, open-source nature, user-friendliness, and support make it an attractive choice, particularly for small and mid-sized businesses looking to streamline their operations without the high costs of traditional ERP systems.
Cons
Odoo open-source and modular nature brings potential downsides, especially for businesses needing deep customizations, reliable third-party app compatibility, or a system optimized for large-scale operations. Initial setup, custom development, and ongoing support costs should be carefully considered.
- Industry: Consumer Goods
- Company size: 2–10 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Odoo is the best ERP
Reviewed on 21/11/2024
Best ERP with which I have ever worked. Odoo support is good.
Best ERP with which I have ever worked. Odoo support is good.
Pros
All in one place - website, e-commerce, CRM, accounting, etc. Easy to use and work with it. Very flexible to set in different companies.
Cons
Can think more about the accountant module localization for Bulgaria. There are some issues with VAT declarations. Cant use automatic bank transfers, because is supported only SEPA transfers.