--- description: Learn more about Vonage Business Communications. We provide Australian business users the most detailed information on pricing, benefits, and disadvantages of software that will make your choice easier. image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png title: Vonage Business Communications Reviews, Cost & Features | GetApp Australia 2026 --- Breadcrumb: [Home](/) > [VoIP Software](/directory/107/voip/software) > [Vonage Business Communications](/software/102429/vonage-business) # Vonage Business Communications Canonical: https://www.getapp.com.au/software/102429/vonage-business Page: 1 / 14\ Next: [Next page](https://www.getapp.com.au/software/102429/vonage-business?page=2) > Vonage Business provides a cloud-hosted business VoIP phone system, with customizable feature sets for the differing needs of small and medium businesses > > Verdict: Rated **4.0/5** by 320 users. Top-rated for **Likelihood to recommend**. ----- ## Overview ### Key benefits of Vonage Business Communications Busy Lamp Field (BLF) allows users to see which phones on the system are in use, in real time. Each BLF key acts as speed dial to the associated phone. Call announce whispers an audible call tag before the call is connected, informing users of the caller ID, and for calls forwarded to personal cell phones, an announcement that the incoming call is a business call, to ensure a professional answer. Call continuity reroutes calls to a backup number in the event of loss of power or Internet connection, preventing service interruption and dropped calls. Call recording is available both company-wide and on demand on an extension-by-extension basis. Company-wide recording is controlled by system administrators, with files downloadable and shareable by email. On-demand recording allows users to record important calls to verify conversation details or take accurate notes, and works with the mobile app. Call monitoring allows administrators to listen in on users’ calls to monitor performance, and also “whisper” to the user on the call, and “barge” into the call and speak to both parties. Calls can be monitored anywhere in the world. Call groups can be set up, creating virtual departments with every extension ringing simultaneously for an inbound call to ensure that no inbound calls are missed. Voicemail-to-email and voicemail transcription enable users to check their voicemail from their PC and phone, check messages when it is not possible to take a call, and forward voicemails via email. The virtual receptionist lets users route callers to the appropriate department or individual, and customize call routing for holidays, lunchtimes or after hours calls. A main company number can then be used on promotional material, with callers directed to the correct department by selecting a menu option. Vonage Business cloud technology supports conference bridge, allowing up to 30 users to participate in a single call, on a dedicated number, with no need for a third-party conferencing system. Paperless fax removes the need for manual faxing, facilitates the sending of faxes from both mobile and desktop, gives all users their own fax numbers and manages all email, voicemails and faxes in a single inbox. ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.0/5** | 320 Reviews | | Ease of Use | 4.1/5 | Based on overall reviews | | Customer Support | 3.7/5 | Based on overall reviews | | Value for Money | 3.8/5 | Based on overall reviews | | Features | 4.1/5 | Based on overall reviews | | Recommendation percentage | 70% | (7/10 Likelihood to recommend) | ## About the vendor - **Company**: Vonage - **Location**: Atlanta, US - **Founded**: 2001 ## Commercial Context - **Starting Price**: USD 19.99 - **Pricing model**: Other (Free version available) (Free Trial) - **Pricing Details**: Starting at $14.99 per line per month, plus $0.03/minute for outbound calls. Metered extension: $14.99 per line per month, plus $0.03 per minute Virtual extension: $14.99 per line per month, including a direct dial number which forward to employee's mobile phone Unlimited extension: $39.99 per line per month, unlimited monthly calls throughout the continental U.S. and Canada; multi-line discounts may apply. - **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Windows (Desktop) - **Supported Languages**: English - **Available Countries**: Canada, United States ## Features - Automatic Call Distribution - CRM - Call Center Management - Call Conferencing - Call Logging - Call Monitoring - Call Recording - Call Routing - Call Scripting - Call Transfer - Caller ID - Chat/Messaging - Collaboration Tools - Computer Telephony Integration - Conferencing - Contact Management - Dashboard - File Sharing - IVR - Mobile Access ## Integrations (6 total) - Google Contacts - Method CRM - Microsoft Outlook - QuickBooks Online Advanced - Salesforce Sales Cloud - SugarCRM ## Support Options - Email/Help Desk - FAQs/Forum - Phone Support - 24/7 (Live rep) - Chat ## Category - [VoIP Software](https://www.getapp.com.au/directory/107/voip/software) ## Related Categories - [VoIP Software](https://www.getapp.com.au/directory/107/voip/software) - [Telephony Software](https://www.getapp.com.au/directory/294/telephony/software) - [Video Conferencing Software](https://www.getapp.com.au/directory/528/video-conferencing/software) - [Unified Communications Software](https://www.getapp.com.au/directory/599/unified-communications/software) - [Call Centre Software](https://www.getapp.com.au/directory/275/call-center/software) ## Alternatives 1. [LiveAgent](https://www.getapp.com.au/software/91301/liveagent) — 4.7/5 (1753 reviews) 2. [Ringover](https://www.getapp.com.au/software/117547/ringover) — 4.7/5 (858 reviews) 3. [Convoso](https://www.getapp.com.au/software/8280/cloud-predictive-dialer) — 4.5/5 (386 reviews) 4. [DialedIn CCaaS](https://www.getapp.com.au/software/104279/chasedata) — 4.8/5 (314 reviews) 5. [Nextiva](https://www.getapp.com.au/software/91289/nextiva) — 4.6/5 (914 reviews) ## Reviews ### "Feedback for Vonage" — 4.0/5 > **Muteeba** | *21 December 2022* | Outsourcing/Offshoring | Recommendation rating: 9.0/10 > > **Pros**: Vonage is user-friendly and can work on even a slow internet connection. We can do screen recordings and send a broadcast message as well. Your own Team Members' contact details are easily available. So anytime you need to call them or find email id's, It's all there for you. Also, we can record calls as well which will help us in quality audit \& control. There is also an option to check reports on how many calls you made, received, and the call duration as well. Overall it's a great product\! > > **Cons**: The one thing that I don't like about this product is when it is integrated with any other software like ceipal to make calls. The call logs will not appear on the Vonage call logs. Rest everything is good\! > > My experience with Vonage has been good. No major glitch that i found while working on Vonage. ----- ### "Vonage review" — 5.0/5 > **Hadi** | *11 June 2022* | Staffing & Recruiting | Recommendation rating: 7.0/10 > > **Pros**: It is very easy to use, good interface and easy to be integrated with other tools. The UI/UX is great. Especially when it comes to texting. > > **Cons**: Product support. We wanted support for texting and it has been a horrible experience. They have Neximo for the SMS integration and support and the support experience has been horrible. They don't answer the calls or respond timely. > > It has been average. The only bad side is SMS integration and support to it. ----- ### "Vonage Business" — 3.0/5 > **Roy** | *11 December 2024* | E-Learning | Recommendation rating: 5.0/10 > > **Pros**: The fact that I can call or texted from the app > > **Cons**: The sms feature has been down for months, having to jump back and forth between apps to call or text > > In the beginning it was great, but only have of the capabilities makes it a hinderance in normal work activity ----- ### "A Refreshing Change" — 5.0/5 > **LACEY** | *25 March 2024* | Insurance | Recommendation rating: 9.0/10 > > **Pros**: While every VOIP has its problems, customer service with Vonage is outstanding. They never leave any tasks unfinished and no questions are left unanswered. > > **Cons**: The set up was tricky, but I am no phone analytics expert. ----- ### "Only regret is that we didn't upgrade sooner\!" — 5.0/5 > **Susan** | *5 February 2021* | Real Estate | Recommendation rating: 10.0/10 > > **Pros**: The flexibility of this software is my favorite feature. I mostly work from home, and I can easily make changes for any of our users from the online dashboard, the computer app, or the phone app. The end-users at our office have successfully learned how to navigate the handsets and the online dashboards. > > **Cons**: We are still working on our fax numbers. Porting the number from our previous provider has proven difficult. > > I appreciate the high level of customer service and the responsiveness of the team in general. We decided to move from land lines to VoIP and are very happy that we opted to partner with Vonage for the transition. They have been very patient and helpful along the way. ----- Page: 1 / 14\ Next: [Next page](https://www.getapp.com.au/software/102429/vonage-business?page=2) ## Links - [View on GetApp](https://www.getapp.com.au/software/102429/vonage-business) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-CL | | | es-CO | | | es-MX | | | fr | | | fr-BE | | | fr-CA | | | nl | | | nl-BE | | ----- ## Structured Data