--- description: Learn more about Helprace. We provide Australian business users the most detailed information on pricing, benefits, and disadvantages of software that will make your choice easier. image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png title: Helprace Reviews, Cost & Features | GetApp Australia 2026 --- Breadcrumb: [Home](/) > [Customer Service Software](/directory/231/customer-service/software) > [Helprace](/software/102373/helprace) # Helprace Canonical: https://www.getapp.com.au/software/102373/helprace Page: 1 / 2\ Next: [Next page](https://www.getapp.com.au/software/102373/helprace?page=2) > Helprace is an all-in-one customer service solution which allows companies of any size to manage customer support, by offering a help desk ticketing system, knowledge base and feedback community in one application > > Verdict: Rated **4.7/5** by 7 users. Top-rated for **Likelihood to recommend**. ----- ## Overview ### Key benefits of Helprace Full help desk functionality: Set case rules, workflows, saved actions, manage user contact cards and analyze reports on help desk activity. Looks like email to customers. Email integration: Integrate Helprace help desk with existing email providers. Email client with "\#" commands. Set up a custom email address. Feedback system: The Helprace feedback community and tab lets users share feedback in 4 ways: ask a question, share an idea, report a problem, give praise. Disable what isn't needed. Build a FAQ: Build a Question-Answer site and get customers to participate. Mark replies as best, set categories, customize voting. Agents collision detection and the ability to save drafts. Self-service knowledge base: Helprace indexes all knowledge base articles in search results. Articles support rich text, media. Build a public, private or staff-only knowledge base. Customer community: Customers can participate in a community to help one-another or interact with the user's brand. Improve SEO and draw traffic to the site. Community activity is fully integrated with the help desk. Powerful search engine: Helprace uses contextual search and suggestions that appear as users type in their query. Search suggestions minimize duplicate tickets, questions, feedback or bug reports. Multiple "spaces", unlimited admins, agents and end-users: Organizations that offer multiple products or services can build multiple portals. Reporting: Busiest time of day, response time, replies to solve, resolution, happiness, team reports. Set custom dates, business hours. Set report views, compare and print reports. Customizable: Set CSS, Header, Footer, Head tags. Localized to all languages. Set custom ticket and user fields. GA Integrations, Developer API, SSO, SSL Encryption and Social Sign in. ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.7/5** | 7 Reviews | | Ease of Use | 4.7/5 | Based on overall reviews | | Customer Support | 4.3/5 | Based on overall reviews | | Value for Money | 4.0/5 | Based on overall reviews | | Features | 3.8/5 | Based on overall reviews | | Recommendation percentage | 80% | (8/10 Likelihood to recommend) | ## About the vendor - **Company**: Helprace - **Founded**: 2011 ## Commercial Context - **Starting Price**: USD 10.00 - **Pricing model**: Per Feature (Free version available) (Free Trial) - **Pricing Details**: Choose from the following plans: Tickets ($10/agent/month) Community ($10/agent/month) Docs ($10/agent/month) Self-Service ($20/agent/month) Helpdesk ($20/agent/month) Complete ($30/agent/month) Free, 30-day trial on all plans - **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Android (Mobile), iPhone (Mobile), iPad (Mobile) - **Supported Languages**: Arabic, Chinese, Czech, Danish, Dutch, English, Finnish, French, German, Hebrew, Hungarian, Indonesian, Irish, Italian, Japanese, Korean, Norwegian, Polish, Portuguese, Russian, Spanish, Swedish, Thai, Traditional Chinese, Turkish, Ukrainian - **Available Countries**: Australia, Brazil, Canada, China, Germany, India, Japan, Mexico, United Kingdom, United States ## Features - API - Access Controls/Permissions - Activity Dashboard - Activity Tracking - Activity/News Feed - Alerts/Escalation - Alerts/Notifications - Assignment Management - Automated Routing - Autoresponders - CRM - Call Center Management - Catalog Management - Client Portal - Collaboration Tools - Complaint Monitoring - Contact Management - Content Management - Customer Database - Customer Experience Management ## Integrations (4 total) - Email Validation - Google Analytics 360 - Meta for Business - WordPress ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - Chat ## Category - [Customer Service Software](https://www.getapp.com.au/directory/231/customer-service/software) ## Related Categories - [Customer Service Software](https://www.getapp.com.au/directory/231/customer-service/software) - [Knowledge Management Systems](https://www.getapp.com.au/directory/257/knowledge-management/software) - [Help Desk Software](https://www.getapp.com.au/directory/287/help-desk-ticketing/software) - [Review Management Software](https://www.getapp.com.au/directory/575/feedback-and-reviews-management/software) - [Issue Tracking Software](https://www.getapp.com.au/directory/580/issue-tracking/software) ## Alternatives 1. [LiveAgent](https://www.getapp.com.au/software/91301/liveagent) — 4.7/5 (1753 reviews) 2. [Zendesk Suite](https://www.getapp.com.au/software/9448/zendesk) — 4.4/5 (4072 reviews) 3. [Zoho Desk](https://www.getapp.com.au/software/10036/zoho-desk) — 4.5/5 (2211 reviews) 4. [TeamSupport](https://www.getapp.com.au/software/8670/teamsupport) — 4.5/5 (848 reviews) 5. [Bitrix24](https://www.getapp.com.au/software/90602/bitrix24) — 4.2/5 (984 reviews) ## Reviews ### "Helprace makes our customers happy" — 5.0/5 > **Alex** | *26 December 2015* | Internet > > **Pros**: I really like the way Helprace seamlessly blends the help desk and the community. Some customer conversations deserve to be in the open and some need to be private. This doesn't only help deflect ticket numbers but it keeps our customers happy. > > **Cons**: I'd like to integrate Helprace with Slack because we all use it around the office and love it. > > As a software depeloper, I am happy with Helprace. I use the ticketing and community applications. I actually look forward to reading new ideas, questions, (and even issues) that are brought up by my users. It can be challenging to address everyone, but it's great that communication is transparent and visible to others who may have the same question. Another thing to note is that we moved straight from email, so the help desk was a breath of fresh air for my small support team of 4. I can see what everyone is doing, and get notified when the going gets tough and I need to intervene. With the help of internal notes, canned responses and tags, we can build a pool of great replies so that we can offer faster service later. This, coupled with the community shows our customers that we care about their business. We find that most customers will look into the community before asking a question. That way, if a customer gets their answer within a few seconds, they will feel that much more confident about the brand. Last but not least, I really like how the customer doesn't have to sign in to send a ticket or browse the community. Of course, if they'd like to join in on the conversation, they need to sign in, but social sign-in makes it super easy. I'd like the ability to integrate Helprace with Slack but I guess that's because we rely on it so much. ----- ### "Great feedback and support software" — 5.0/5 > **Piotr** | *21 July 2020* | Information Technology & Services | Recommendation rating: 10.0/10 > > **Pros**: I love the integration of ticketing system, forum and ideas/feedback forum. > > **Cons**: There are some small UX issues but I can't remember any right now. > > We migrated fro UserVoice after they raised price 11 fold. We are a very satisfied customer since then. ----- ### "Terrible Software" — 4.0/5 > **Jacob** | *16 September 2018* | Retail | Recommendation rating: 6.0/10 > > **Pros**: I love that I can view my customer information all in one place within the customers tab > > **Cons**: I hate that I have to subscribe to different parts of the service just to have a complete software to support my customers. I cannot even get my customers to email me during the free trial let alone using it. The forums feature does not work for me, It's often slow when loading and the features suck. > > I have suggested many features to the Helprace team and the response always said is " We'll to take your request into consideration" They never ask you to elaborate further like any other company would and they never thank you ----- ### "Very effective and easy to use" — 5.0/5 > **Ken** | *10 May 2018* | Recommendation rating: 10.0/10 > > **Pros**: cost effective and easy to use. very effective in giving customers a help and support platforms and services > > **Cons**: integration with other CSM or email services that are commonly used in the customer service industry > > great customer help portal with minimum efforts ----- ### "Helprace Gets the Job Done" — 4.0/5 > **Verified Reviewer** | *2 February 2019* | Financial Services | Recommendation rating: 6.0/10 > > **Pros**: Able to track all of your customers and interactions with customers in a single place. Also provides some visual insights into your communication, such as graphs and charts. > > **Cons**: Helprace is somewhat barebones as a software. I wish it would add more features, but it seems as though the company is reluctant to keep adding to the software. For the basic needs, however, Helprace suffices. > > Helprace is pretty basic and for lower-scale businesses, but ends up accomplishing the job when it comes to reaching out to and staying in contact with your customers. ----- Page: 1 / 2\ Next: [Next page](https://www.getapp.com.au/software/102373/helprace?page=2) ## Links - [View on GetApp](https://www.getapp.com.au/software/102373/helprace) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-CL | | | es-CO | | | es-MX | | | fr | | | fr-BE | | | fr-CA | | | nl | | | nl-BE | | ----- ## Structured Data