BigTime

4.6 (647)
Write a Review!
We move your business forward.

Overall rating

4.6 /5
(647)
Value for Money
4.5/5
Features
4.4/5
Ease of Use
4.5/5
Customer Support
4.7/5

94%
recommended this app
Sort by

647 Reviews

Charles J
Charles J
Overall rating
  • Industry: Construction
  • Company size: 51–200 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

Excellent PSA tool, offers good return on investment.

Reviewed on 08/08/2023

BigTime spares our admin and bookkeeping division a part of time, we already recorded time in...

BigTime spares our admin and bookkeeping division a part of time, we already recorded time in Quickbooks, which was all entered by hand. With BigTime, representatives log their time, and with many buttons, we are able send all the information from our employees' timesheets to Quickbooks for finance. We collaborate with other firms on our contracts, we utilize this as a asset and monetary venture administration apparatus for all contracts. We utilize it for all time following for our different ventures, the reporting segment is incredible - lots of standard reports accessible or we have the capacity to make our possess. Billing is additionally exceptionally simple, there are so numerous choices for how to bill that we are able utilize anything makes the foremost sense for us based on different subtleties, as well as for our clients. Cost following is additionally exceptionally straightforward and natural for our workers.

Pros

The ability to sync with Quickbooks is a significant selling factor for our firm; it has proved quite useful in checking data. We can also use the sync capability to create projects in Bigtime that are not yet in the billing stage and maintain them there until the project is awarded to us. The program that we now use for all-time tracking and billing is highly straightforward for both workers and contractors to use, as well as incredibly adaptable and versatile. Your support crew is wonderful; they are incredibly attentive and comprehensive, and they respond quickly to my inquiries; they have been a huge help to me in my varied support requirements.

Cons

The one big issue we've had is that our Quickbooks sync doesn't always function properly, but it's difficult to identify whether this is a BigTime or a Quickbooks issue.

Kimberly
Overall rating
  • Industry: Civil Engineering
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

[sensitive content hidden] was responsive and helpful

Reviewed on 30/03/2023

easy to use and the chat support is extremely helpful and useful.

easy to use and the chat support is extremely helpful and useful.

Pros

ease of use and integration with QBO, invoicing and WIP tracking, easy to train for staff input of TS

Cons

slow to add some features that would be helpful for payments. Adding feature to charge client service fees for ACH and credit card payments, allowing us to edit payment post if entered incorrect or if Client over pays to track credits.

Michael
Overall rating
  • Industry: Environmental Services
  • Company size: 2–10 Employees
  • Used Daily for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 0.0 /10

No implementation support

Reviewed on 06/10/2022

Not happy. We have asked for a full refund.

Not happy. We have asked for a full refund.

Pros

App is a nice feature for mobile time entry.
Updated interface is better than older software.

Cons

This company was heavy on the sales side with relentless calls but has been completely ghosting us on implementation support. After numerous calls and support tickets, they have only directed me to online videos. All we want is to spend an hour with a support agent to ensure the correct setup to avoid lost worktime.

Alternatives Considered

BQE CORE Suite and Factor AE

Reasons for Choosing BigTime

We needed a more robust project management system.

Switched From

QuickBooks Time

Reasons for Switching to BigTime

I thought the size of the company with the robust development team would be a wise choice for us as we have had issues with smaller software companies. It was not as advertised.
Melisande
Overall rating
  • Industry: Civil Engineering
  • Company size: 2–10 Employees
  • Used Weekly for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

BigTime BigSmile

Reviewed on 24/09/2024

No complaints. There will be issues with every software program, especially when using in...

No complaints. There will be issues with every software program, especially when using in conjunction with another software program.

Pros

The efficient time tracking & synching with the accounting software to run billing. The interface is user friendly & everybody in the office can enter time & track project status.

Cons

The synch agent is not always reliable.

Courtney
Courtney
Overall rating
  • Industry: Information Technology & Services
  • Company size: 10,000+ Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

BigTime streamlines our projects efficiently

Reviewed on 13/11/2023

BigTime's live chat feature is fantastic because of how quickly you can get a response. The...

BigTime's live chat feature is fantastic because of how quickly you can get a response. The interface is quite simple to use. When I need to submit my timesheet, I always turn to BigTime, and I've never had any trouble with it locking up on me or taking too long to load or reload the website.

Pros

BigTime makes keeping track of time and money very easy.It provides smooth interaction with QuickBooks Online.With BigTime, it's easy to organize your day and keep track of your projects.

Cons

The developer has adopted the idea that fixing all known operational faults will boost business productivity and open the door to future modifications.

Lori
Overall rating
  • Industry: Construction
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 7.0 /10

Big Time

Reviewed on 04/11/2019

Time and Expense reporting for employees who work in different sites. Invoicing has simplified our...

Time and Expense reporting for employees who work in different sites. Invoicing has simplified our billing system.

Pros

Ease of use for time reporting, expense tracking, invoicing and tracking jobsites. Mobile App.

Cons

Mobile App is very limited and a lot of glitches.

Alternatives Considered

SpringAhead

Reasons for Switching to BigTime

Spring Ahead was limited on tracking specific tasks. They did not offer invoicing or mobile app ability.

Response from BigTime Software

Lori,

Thanks so much for posting a review for us here at BigTime - we really appreciate your time and your feedback. We're happy to hear that you're finding the software easy to use for the tracking of your time and expenses, as well as invoicing and making things easier on the go. If you're having difficulty with the mobile app, please reach out to our Support Team for assistance and let your Customer Success Rep know too and we'll see what we can do to help.

Thanks again!
The BigTime Customer Success Team

John
Overall rating
  • Industry: Architecture & Planning
  • Company size: 11–50 Employees
  • Used Daily for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Onboarding

Reviewed on 12/11/2020

Pros

The onboarding process and support has been seamless so far and we expect to be fully converted in 60 days total.

Cons

Always room for improvement, but we haven't had any with BigTime yet. We need to sort out some details in our Quickbooks Desktop projects to align when integrating.

Alternatives Considered

Deltek Vantagepoint

Reasons for Choosing BigTime

Ajera is not intuitive for making regular changes to project schedules, staffing and resources. Reports are traditional and the entire platform is not HTML, very antiquated in how it operates.

Switched From

Deltek Ajera

Reasons for Switching to BigTime

Initial Cost, ongoing training and costs to implement custom tools and reports, and implementation timeline was significantly higher in comparison. The smaller size of our company (20) was not a good fit as Deltek requires a full time person in addition to PM's/bookkeeping/accounting to manage.
Brandie
Overall rating
  • Industry: Computer & Network Security
  • Company size: 11–50 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 7.0 /10

Big Time Review

Reviewed on 29/10/2019

Overall I like big time.... the customer service is quick and easy to work with

Overall I like big time.... the customer service is quick and easy to work with

Pros

I enjoy the ease of the software and the accessibility for our employees

Cons

Setting up the software and getting the syncing to the correct quick books accounts was time consuming

Alternatives Considered

QuickBooks Time

Reasons for Choosing BigTime

For a better software

Reasons for Switching to BigTime

The overall ease of the software along with the support

Response from BigTime Software

Brandie,

Thanks so very much for taking the time to leave us a review here at BigTime - we sincerely appreciate your feedback! We are very happy that you're pleased with the software and it's accessibility for your employees - we work hard to make BigTime easy to use and it seems like you're reaping those benefits - what could be better?

While it does take a little work to get BigTime setup initially, we do have Customer Support Reps that can assist you with each and every step as needed and we have a Support Team standing by to help too, so please reach out to us if we can help in any way.

Hope to hear from you soon!
The BigTime Customer Success Team

Carla
Overall rating
  • Industry: Management Consulting
  • Company size: 11–50 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Great Experience

Reviewed on 27/01/2021

We currently use BigTime for timekeeping, invoicing, and project management. The newest benefit...

We currently use BigTime for timekeeping, invoicing, and project management. The newest benefit that [SENSITIVE CONTENT HIDDEN] shared with us is being able to copy a project instead of having to create it from scratch. Thanks for the tip, [SENSITIVE CONTENT HIDDEN]!!!

Pros

Very user friendly! Ease of issuing invoices and ease of timekeeping. Of course, let us not forget the wonderful training that we received from [SENSITIVE CONTENT HIDDEN]!!!

Cons

We would like to have a reminder sent to use for invoicing outside of our normal period. However, I understand that [SENSITIVE CONTENT HIDDEN] will discuss this with us further.

Alternatives Considered

BambooHR

Reasons for Switching to BigTime

BigTime has more of the options that we need.
Ken
Overall rating
  • Industry: Construction
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

Connect with humans who understand the product and its purpose

Reviewed on 27/02/2023

Fast and effective

Fast and effective

Pros

It performs a significant amount of the project management and time tracking tasks that we need. Support is always a quick chat away.

Cons

I wish we could see our billing rate schedule in one place rather than having to go through individual staff data tabs.

Adam
Overall rating
  • Industry: Fine Art
  • Company size: 2–10 Employees
  • Used Daily for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

BigTimeAwesome

Reviewed on 30/07/2020

All of our work is fixed fee and this allows us to track time and materials live to help us stay on...

All of our work is fixed fee and this allows us to track time and materials live to help us stay on budget and maintain profit margins

Pros

This system was very easy to implement, gives live view into project health and support is amazing.

Cons

Needs more dashboard options, scheduling is a bit basic and Quickbooks integration has been a bit buggy

Alternatives Considered

Buildertrend

Reasons for Choosing BigTime

Dynamics was too complex, expensive and difficult to implement. BT is more in depth out of the box for a small company and implementation was easy.

Switched From

Dynamics 365

Reasons for Switching to BigTime

Buildertrend charges per project(we have as many as 40 on at once) and does not truly integrate with Quickbooks.
Scott
Overall rating
  • Industry: Civil Engineering
  • Company size: 11–50 Employees
  • Used Daily for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Big Time is Big Value for small companies

Reviewed on 12/03/2021

I realize at a glance we can see valuable financial information.
the ease of creating invoices if...

I realize at a glance we can see valuable financial information.
the ease of creating invoices if allowing for faster payments.

Pros

This software is easy to navigate, and is very user friendly to edit/customize for your companies specific needs

Cons

It takes time to set things up properly, but that is expected.

Alternatives Considered

Deltek Ajera and QuickBooks Time

Reasons for Choosing BigTime

Mintue7 was not syncing with our QB properly, and the support was not very good to help figure out what it was deleting employee information when it synced.

Switched From

Minute7

Reasons for Switching to BigTime

Big time and everything we wanted from Ajera at a fraction of the cost.
Nicholas
Nicholas
Overall rating
  • Industry: Architecture & Planning
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Easy to use software with great customer support

Reviewed on 30/09/2021

As I've said above, fee tracking and time tracking have really tightened up for our company thanks...

As I've said above, fee tracking and time tracking have really tightened up for our company thanks to BigTime. We're able to know the health of our projects in one click with a report.

Pros

Our small business needed a platform to help us accurately track the financial health of our projects. We moved to BigTime from QuickBooks Online because we needed deeper control of our time entries and fee tracking. The Report Center really leverages the data entered into the system so that at a push of a button your data is organized and presented in an easy to understand report. Custom reports are a great feature, and with the help of the support team you can create whatever report your company needs. Thanks to BigTime we've been able to track the health of our projects with precision, and the overall health of our company has BigTime to thank.

Everyone we've worked with at BigTime ([SENSITIVE CONTENT]) have been extremely friendly and helpful whenever we've come to them with a problem or request.

Cons

As BigTime has grown over the years they've taken their users suggestions to heart. If a feature isn't currently active on BigTime it most likely is in the pipeline for future integration. We've seen our suggestions turn into real features throughout the duration of our use of the platform which is always great to see when companies listen to their customers.

Sometimes the reporting center isn't as intuitive as you'd like it to be, but with a little help from their support team they can help custom build your reports with you.

Denise
Denise
Overall rating
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

We use BigTime for Professional Services Automation. It is great for our multilevel company.

Reviewed on 15/04/2018

Our company is not able to more accurately and completely track time to be charged to a project. ...

Our company is not able to more accurately and completely track time to be charged to a project. Our systems are now more automated and more paperless.

Pros

BigTime allows users from a variety of backgrounds to connect to the software from various platforms (desktop, laptop, smart phone) to track time per project, to track expenses on a daily basis with electronic submission of receipts, to run reports on time spent, to connect with external accounting software seamlessly.

Cons

the software has some limits on "naming" items that do not always correspond directly to our external software and do not fit within our company culture. (For example: In BigTime, billable means charged to the project, may invoiced or may not invoice. In our company culture, billable means an invoice will be sent for payment to the client.

Response from BigTime Software

Denise,

Thank you so much for the review - we truly appreciate the time and the effort you've taken to let us know how our software is working for you. We're very happy to hear that BigTime is working for you throughout your organization and that you're able to use the software across several different platforms - we work hard to make that happen!

We're very sorry to hear that some of the terminology used by BigTime is inconsistent with your business processes. We try to make BigTime as flexible as possible, and you can change many of these terms within your Lexicon (check under My Company>My Company>Lexicon) but there are some terms we cannot change at this time. That being said, that feature might make for an excellent Feature Request. If you'd like to learn more about how to submit a Feature Request, please reach out to us at [email protected].

Thanks again!
The BigTime Customer Success Team

Mary
Overall rating
  • Industry: Oil & Energy
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

I still recommend this product after having using it for 10 years

Reviewed on 18/05/2018

Time tracking, expense reports and invoicing all comes out of the same information that is entered...

Time tracking, expense reports and invoicing all comes out of the same information that is entered in one place: BigTime We use QuickBooks for accounting and the BigTime information flows easily into QuickBooks at a nightly synchronization.

Pros

The ease of use and setup, management and flawless connection to QuickBooks to post information and allow us to invoice clients, print and pay expense reports and collect project information in an easy to use project database. Time tracking is a breeze and built in reports allow us to view important information with a few clicks.

Cons

That the BigTime monitor is not a service but it requires an account to be always signed in in order to run. I hope it can be converted to a service that we don't have to worry about.

Response from BigTime Software

Mary,

Thanks so much for your review - hearing good things from our customers always makes us happy, but hearing good things from our customers from the past decade really makes our year! :)

We're very pleased to hear that we're doing things well in your book and we're going to try really hard to keep doing so and maintain your positive impression of us. Regarding the Sync Manager, it's actually the security requirements of Quickbooks that prevents us from creating a stand-alone service, so as long as Quickbooks keeps their security as is, then our hands are unfortunately tied.

Please do let us know if there's anything else we can do for you, or if we can assist in anyway!

The BigTime Customer Success Team

Derek
Overall rating
  • Industry: Maritime
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Bigtime Review

Reviewed on 26/04/2019

My company is able to use Bigtime for time and job management. All of our employees utilize it and...

My company is able to use Bigtime for time and job management. All of our employees utilize it and is pretty user friendly. Customer support is extremely important to me and I have been working with representative who is the Manager for Customer Success and she has been great to work with! Without her support I would not have been able to learn how to utilize all of the functions that are beneficial for our business. I look forward to continuing to work with representative with helping me grow my knowledge of the software and utilize all of the great functions Bigtime has to offer. Thank you representative!

Pros

I like the functionality and how we were able to have some custom features made that are helpful for my job/company and how we use Bigtime.

Cons

I don't like that there are some advanced features offered but they are not completely working when I try to set them up.

Response from BigTime Software

Derek,

Thanks so much for taking the time to post a review for us here at BigTime. We're very pleased to hear that your interactions with Chris are helping you to understand all of our software's functionality and how you can apply your business processes to it. This is great to hear!

As well, be sure and check out our Knowledge Base, which has hundreds of detailed articles on all of BigTime's functionality - these articles will prove to be invaluable as you continue to learn about BigTime's advanced features: http://kb.bigtime.net/

We hope this helps, and thanks again!
The BigTime Customer Success Team

Kate
Overall rating
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

Great interface for timesheets and expense reports

Reviewed on 24/01/2018

Pros

I like the intuitive interface that generally does not confuse me. I also like that if I have a specific question, I can typically get it answered quickly through the support team.

Cons

1. I would love to have access to timesheet and expense review through the app on my phone
2. I would love a more hands on 'onboarding' process where someone really walked through the interface with Quickbooks for us as business owners

Response from BigTime Software

Kate,

First of all, thank you very much for taking the time to submit a review of Big Time - your review means a whole lot to us! We're very pleased that you've had a positive experience with both our intuitive software and our responsive support. :)

Regarding Timesheet/Expense approval on the mobile app, we understand completely and you're not alone - other users are asking too, and we hope to have that feature live as soon as we can. The idea for a Quickbooks centered training is an excellent one, and we'll make sure that we take a close look at adding that option into our On-boarding as well!

We do offer Success Points, which your firm can purchase for additional training about any topic you like (such as Quickbooks' interaction and interface with Big Time) and you can find out more about that here: https://cdn2.hubspot.net/hubfs/442598/Success%20and%20Support%20Content/Success%20Services/Success%20Services%20&%20Points.pdf

Thanks!
The Big Time Customer Success Team

Mizanur Rahman
Overall rating
  • Industry: Marketing & Advertising
  • Company size: 2–10 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

Great tool for our business

Reviewed on 20/03/2023

My workload in budgeting and invoicing projects has been reduced significantly with the help of...

My workload in budgeting and invoicing projects has been reduced significantly with the help of BigTime. It allows me to focus more on my technical expertise in managing projects. Really appreciated.

Pros

BigTime offers a comprehensive set of features for our business, including time tracking, project management, expense tracking, billing and invoicing, and reporting and analytics. They provide excellent customer support, with a dedicated team of experts.

Cons

The mobile app version of BigTime has fewer features than the desktop version. They have a lot of integration but customization options for reports are limited.

Alyssa
Overall rating
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support

Does its job with

Reviewed on 09/05/2018

Pros

The integration with Quickbooks makes our lives much easier. The support staff is really good too - they always get back in a timely manner. The integrated task timer is a nice feature as well.

Cons

There isn't anything I really dislike about BigTime, but there are some features I wish it had (like automatically creating tasks in new projects)

Response from BigTime Software

Alyssa,

Thanks so much for your review. We here at BigTime really appreciate your taking the time out of your busy schedule to post a review and we're very pleased that our software is making your life easier!

Regarding the auto-creation of tasks, please feel free to send us a Feature Request for that! You can always submit a Feature Request to [email protected] to potentially add a new feature. Please make sure you put "FeatureRequest" in the subject line of the email when you send it and provide as much detail in the body of the email as possible so that we're sure that we implement the feature properly. Our Development Team examines each Feature Request very carefully and many of the features you use in BigTime today are the direct results of customers requesting functionality in the past.

We hope to hear from you again soon and thanks for the review!
The BigTime Customer Success Team

David
Overall rating
  • Industry: Computer Hardware
  • Company size: 11–50 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Excellent for Engineering Services

Reviewed on 07/11/2019

I have tried many solutions in the past and I found BT was the best fit for our organization. Very...

I have tried many solutions in the past and I found BT was the best fit for our organization. Very cost effective compared to other solutions. It requires little time to produce reports and the engineers find the UI for entering time easy and fast.

Pros

Ability to easily add staff, create projects and budgets
Report generation and ability to export reports to excel for pivot table analysis
Fast online server responses

Cons

No ability to import project files from other applications, excel / MSProject
Limited number of levels for sub-tasks

Response from BigTime Software

David,

Thanks so very much for posting a review for us here at BigTime. We really appreciate your thoughts and you're sharing them with us. We're pleased to hear that BigTime is helping you easily create staffers, projects, budgets, and reports and that you're getting some mileage from our exporting feature too. Regarding your cons, those are excellent ideas for Feature Requests, so we would definitely suggest that you do so! If you don't know how to submit a Feature Request, you can reach out to your Customer Success Rep, or directly to us here on the Customer Success Team.

Thanks again!
The BIgTime Customer Success Team

Verified Reviewer
Overall rating
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 7.0 /10

At last we could prioritize our client support in proper way

Reviewed on 29/07/2018

It was a good quick option to organize our support team billing.

It was a good quick option to organize our support team billing.

Pros

One of our projects is in support stage.
Team of 15 people is still there on all lines of support.
The deal is that requests from our clients are coming at random moment of time and require from 1 hour to several days to handle.
I feel with BigTime it came to more order. Now we can form kind of backlog of client requests and also track time people spend for their processing. For clients that have series of similar requests, we are able to find past communication history and get all required stakeholders together to sort out things once and forever. From other side, some of clients have paid support contract with us. As they see how each of their requests is priced at the realtime they also prioritize their requests in more smart way.

Cons

I am unable to view most of reports on my mobile phone.
Also there's no way to create shortcuts for the most useful functions that sometimes are hidden deep inside the app.

bridget
Overall rating
  • Industry: Environmental Services
  • Company size: 11–50 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 8.0 /10

Efficiency that is well worth the money.

Reviewed on 03/05/2018

Project management efficiency

Project management efficiency

Pros

Bigtime gives us the ability to manage our projects time and expenses more efficiently and work together cohesively as a team.

Cons

Although I love the ease of reporting, it is a little messy. Granted I have too many... but I would love to see them identified better somehow in the list. bullet points maybe?

Response from BigTime Software

Bridget,

Thanks so much for posting your review - it means a tremendous amount to us here at BigTime - your opinion matters to us! We are most pleased that our software is able to make you and your team more efficient and increases your overall cohesiveness. Those are some of our primary goals, so seeing them reflected in your review really makes our day.

Regarding your thoughts on the presentation of reports - that's a great idea! How about submitting it as a Feature Request? We love getting new ideas from our users here at BigTime and if you would like to do so, simply send an email to [email protected]. Please make sure you put "Feature Request" in the subject line of the email and provide as much detail in the body of the email as possible so that we're sure that if and when we implement the feature, it is done properly. Our Development Team examines each Feature Request very carefully.

We hope to hear from you soon - thanks again!

The BigTime Customer Success Team

Aaron
Aaron
Overall rating
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Bigtime is a game changer for design budgeting, billing and project management

Reviewed on 15/11/2017

Managing our time and invoicing more efficiently and put it into a functioning system and process...

Managing our time and invoicing more efficiently and put it into a functioning system and process rather than just using spreadsheets.

Pros

This software has really made it possible to track everything in one place and it can easily be customized to fit your type of business and how you operate. The customer service is second to none. The initial training is top notch and they can walk you through everything to help you get set up. They are quick to respond and get you through every problem you encounter along the way. Worth every penny

Cons

4 stars for "ease of use" is because of the flexibility to handle numerous types of companies the amount of options can be overwhelming but once it's set up correctly and can comprehend the work flow for your company it gets easier to manage changes and additions to your system. Some of the important functions in the system are often small text links hidden at the bottom of the screen and are hard to find especially if you're not used to navigating the system. It would be great if they update these to buttons on the screen in a place that is easier to find.

Jonathan
Overall rating
  • Industry: Architecture & Planning
  • Company size: 2–10 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Really Great Software for my day to day!

Reviewed on 11/05/2022

Pros

As a startup architectural business, keeping track of billable time on jobs is of utmost importance. I just finished the implementation phase and I am extremely pleased with BigTime and the implementation staff. When making my decision to go with BigTime, I researched various companies. I found BigTime’s fee structure to be welcoming of startup businesses. Once we began the process of implementation, I realized that BigTIme is very robust and that I currently only need a small portion of what the software can do. My contact at BigTime was easy to work with and he let me lead the process and drill down to only what I need and exactly what I need. During one video call my contact invited a BigTime programmer to listen to what I was trying to accomplish. That step made all the difference and I am extremely grateful for the custom reports that were set up for me. It’s a good feeling to know that the fee structure and software capabilities of BigTime are all in place for me to grow my business. Thank you [SENSITIVE CONTENT] and BigTime!

Cons

Nothing to note yet. There might be something once I get farther in.

Christopher
Overall rating
  • Industry: Design
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 8.0 /10

Smooth Transition

Reviewed on 23/10/2019

Overall great experience. rep has been extremely helpful, thorough, and patient! He has made the...

Overall great experience. rep has been extremely helpful, thorough, and patient! He has made the transition as smooth as smooth could be given the amount of data we had to migrate. If you can you should ask to have him as your migration manager

Pros

Well, it's the next evolution of something we've been using for a long time. Love all the new features, the new, easier to manipulate, analytical tools are great.
We are hoping that making this level of control available to project managers will alleviate the manual paperwork workload they currently shoulder given our antiquated invoicing practices.

Cons

It doesn't have the ability to export and sync invoice data to QB as a percentage of phase fee. This makes it difficult to integrate BT invoicing directly into QB data. A problem made even more difficult given that all of our projects to date have been invoiced from QB