MyTime

4.6 (124)
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Appointment scheduling, POS & customer engagement platform

Overall rating

4.6 /5
(124)
Value for Money
4.4/5
Features
4.4/5
Ease of Use
4.5/5
Customer Support
4.6/5

94%
recommended this app
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124 Reviews

Maryah
Overall rating
  • Industry: Health, Wellness & Fitness
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support

Mytime

Reviewed on 20/11/2015

Mytime offers a really great on the go app that allows me to manage my clients from anywhere. They...

Mytime offers a really great on the go app that allows me to manage my clients from anywhere. They have very involved costumer service that listen and that are constantly looking for ways to improve their product.

Pros

Great on the go client confirmations and management. I can just do about anything from my cell phone. All in all a great and convenient business management tool.

Cons

There can be minor glitches at times, however when I send in feedback about them they are fixed quickly and I get a follow up call about what they are doing to ensure the fix.

Verified Reviewer
Overall rating
  • Industry: Professional Training & Coaching
  • Company size: 2–10 Employees
  • Used Daily for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 7.0 /10

crazy good customer support

Reviewed on 08/04/2019

Significantly reduces administrative time, so I can spend more of my time making money and taking...

Significantly reduces administrative time, so I can spend more of my time making money and taking care of my clients.

Pros

MyTime isn't just scheduling; it takes care of all things related to managing a company, including employee time sheets, customer communications, online marketing, and sales tracking. Mobile app and Google calendar syncing are crucial. Discount and promo code options are great. Love the marketing automation!

Cons

Would be nice to make notes per session and client, rather than one long list of notes per client. As a small start-up, cost is our biggest barrier to entry; it's about twice that of some of the competitors. I recognize that all the services it address likely makes this worthwhile, however, and we'll keep an eye on this product as part of our growth model.

Janelle
Overall rating
  • Industry: Health, Wellness & Fitness
  • Company size: Self Employed
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 0.0 /10

Unfair cancelation policy

Reviewed on 20/06/2023

MyTime bullies the small business owner.

MyTime bullies the small business owner.

Pros

There were some good things about the software, but the bad out weighed the good, so I have nothing to say about any of the working features. What mattered to me was being able to cancel when I needed to cancel.

Cons

I used MyTime for several years, in which the contract auto renews, but if you want to cancel you only can cancel during the one month of the year that you joined. MyTime forces you to keep paying for their software even if you no longer need it.MyTime has no integrations worth using.

Verified Reviewer
Overall rating
  • Industry: Pharmaceuticals
  • Company size: 10,000+ Employees
  • Used Daily for 1-5 months
  • Review Source

Overall rating

  • Ease of Use
  • Customer Support
  • Likelihood to recommend 8.0 /10

Easy-to-use Timekeeping Program

Reviewed on 28/03/2022

I use this program almost every day to record my time, for submission once a week.

I use this program almost every day to record my time, for submission once a week.

Pros

It's uncomplicated and easy to use. No extra features that I don't need.

Cons

I wouldn't change anything about this time management program.

Verified Reviewer
Overall rating
  • Industry: Financial Services
  • Used Daily for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 7.0 /10

Pretty good software

Reviewed on 02/04/2018

Pros

Ease of use
Layout and design
Ability to book appointments is super easy
The dashboard is a great way to view a snapshot of the business

Cons

Reports could be better and provide more comprehensive detail
Schedule design needs some improvement to be easier to read
Payment processing is somewhat iffy
Social media review feature doesn't fully work

Jasmin
Overall rating
  • Industry: Veterinary
  • Company size: 11–50 Employees
  • Used Daily for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 0.0 /10

Frustrating Booking System

Reviewed on 30/06/2022

Overall it's not a very efficient Booking System when there's other things out there that have far...

Overall it's not a very efficient Booking System when there's other things out there that have far more useful features. In a small scale Salon this should be fine, but anything over 20 dogs a Day for Capacity this is just outdated.

Pros

Automated Alerts for Customers for their future Appointment the next Day. Can disable online booking for Customers

Cons

Very outdated technology, has no alert icons, has no indication if you have multiple pets from the same owner expected, same issue occurs at checkout with multiple pets. Long wait times for Customers to Book while you're following up with any manually inputted Staff notes on Pet Profiles at the bottom of the profile. Issues with Retail POS items and trying to process a return

Todd
Overall rating
  • Industry: Cosmetics
  • Company size: 51–200 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 0.0 /10

Company does not honor agreements, zero intengrity.

Reviewed on 21/01/2023

If you own a multi location chain or franchise in the salon vertical, stay away. It is far from...

If you own a multi location chain or franchise in the salon vertical, stay away. It is far from ready for an owner that has developed a multi location business. If you want to spend an enormous amount of time trying to fix the glaring issues with this software then by all means.

Pros

Customer facing is decent. Company stated they had a strong relationship with Google re Google booking. Not at all the case. Google has recommended several times that we stop using MyTime. CC processing via Tsys has been decent but that is not a result of MyTime it is a function of the processor.

Cons

[SENSITIVE CONTENT] is horrible. Support is spotty at best. No accountability. Very expensive. No failover in the event of www outage.

Alternatives Considered

ZENOTI

Reasons for Choosing MyTime

Super Salon was being sunsetted. Followed the franchise companies advise. Huge mistake. Cloud based, zero failover solution in the event of www outage, company does not/will not honor agreements made, [SENSITIVE CONTENT] apparently is fine having zero integrity. I'm embarrassed for this company. Essentially one of of the lesser crappy solutions among a field of crappy solutions for our vertical. The warts I traded moving to MyTime cost our company substantially more dollars and more of my time dealing with ineptness. 18 years experience in this vertical. If you are a multi location company, steer clear.

Reasons for Switching to MyTime

Went with the franchise recommendations.
Alex
Alex
Overall rating
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support

Best Resource for my Business by far!!

Reviewed on 04/10/2016

Mytime started off as a trial service for me and turned into a service I could not do without!...

Mytime started off as a trial service for me and turned into a service I could not do without!
The Customer Service they provide is also beyond and far from most!
I plan to use Mytime in the future and my future businesses and I will recommend this to all who need organization and just a flat out service that will blow anything else away!!

Laci
Overall rating
  • Industry: Restaurants
  • Company size: 51–200 Employees
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support

Amazing Family

Reviewed on 19/11/2015

My mother in law and I were setting up an account for her company. The MyTime team walked us...

My mother in law and I were setting up an account for her company. The MyTime team walked us through everything and made sure we understood everything they offered. Everyone seemed genuinely happy to help and we never felt like they were trying to sell anything. They just wanted to make our lives easier, which they did. They just really went above and beyond with their customer service.

Pros

easy to use site
amazing support staff
convenient scheduling/organizing

Cons

we haven't found anything thus far

Seana
Overall rating
  • Industry: Cosmetics
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support

Extremely professional and personable

Reviewed on 19/11/2015

I was amazed at the level of expertise and professionalism. The customer support is on point! They...

I was amazed at the level of expertise and professionalism. The customer support is on point! They made the transition seamless and easy.
As far as the whole concept goes, I love that it combines SEO with your profile and the fact that they work to assure that all of your information out there on the wan is correct.

Pros

Great customer service
SEO
REVIEW TRACKER

Peter
Overall rating
  • Industry: Consumer Services
  • Company size: 2–10 Employees
  • Used Daily for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Big fan of this software.

Reviewed on 02/11/2021

Pros

I did a lot of research into different CRMs for my business. MyTime was by far the best.

Cons

Sometimes the mobile version does not update.

Dyniecia
Overall rating
  • Company size: 2–10 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Very Happy Business Owner and Customer!!!

Reviewed on 18/09/2016

This app has made scheduling and client management so much easier as a new small business owner who...

This app has made scheduling and client management so much easier as a new small business owner who is everything; CEO, CFO, CMO, and Admin, HR, Payroll, Customer Service, and Public Relations. With the app I am able to create client profiles at the same time as their appointment, provide a quote on services so there are no surprises, receive payment, appointment creation and reminders to reduce no shows and unfilled bookings, create recurring appointments for repeat business, provide a thorough menu, set up marketing and promotions a year out, setup feedback/review opportunity for the client, product codes and discounts, and reminders for recurring treatments.

Pros

What I like most is the scheduling calendar and my personal calendar are synchronized to reduce conflicts between my personal and business schedule and I can adjust pricing for sm

Cons

I can't think of anything I don't like.

Erin
Overall rating
  • Industry: Hospital & Health Care
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 7.0 /10

Usually amazing!

Reviewed on 15/09/2016

Customer support is really the only pause here...it used to be above expectations and now follow up...

Customer support is really the only pause here...it used to be above expectations and now follow up is needed for recognition of issues and multiple calls or emails to find solutions.

Pros

The continuity of image it creates for my business!

Cons

Every improvement or addition seems to come with bugs.

Kevin
Overall rating
  • Industry: Hospital & Health Care
  • Company size: 2–10 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

My Time adds hours to my day.

Reviewed on 23/07/2016

Easy to use. A few clients have managed to make mistakes in scheduling but it is rare. This app has...

Easy to use. A few clients have managed to make mistakes in scheduling but it is rare. This app has been a huge help to me.

Pros

s a massage therapist I can't answer the phone when I am working. My Time lets my clients schedule quickly without phone tag.

Cons

The software is great. My only critical remark is they don't email statements to me when they take payment from me. And their website could be more user friendly- such as an easier to find log-in button on the front page.

Welly
Overall rating
  • Industry: Automotive
  • Company size: 2–10 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

Great product !

Reviewed on 21/07/2016

Great product for scheduling of service , website integration works well with my site. Easy set up.

Great product for scheduling of service , website integration works well with my site. Easy set up.

Pros

It's adaptability to my type of business

Cons

Lotta glitches in the system when customers are trying to schedule

Calina
Overall rating
  • Industry: Consumer Services
  • Company size: 2–10 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

We've had a great experience using MyTime for Salon scheduling.

Reviewed on 01/08/2018

It has helped make running my business easier.

It has helped make running my business easier.

Pros

I like that it integrates with our website and google and automatically sends out requests for reviews, appointment reminders and follow ups.

Cons

They are missing some key reports for running a business. There is no way to track client referrals even though there is a report for it.

Jamie
Overall rating
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support

MYTIME has helped me grow my business exponentially in a very short time!

Reviewed on 07/12/2017

Pros

I love that MYTIME offers online booking that is extremely easy for my customers to use! My customers love being able to book online whenever and wherever they want! My groomers love that MYTIME is like having a very smart receptionist on staff at all times! MYTIME is always adding new features which is awesome

Louis
Overall rating
  • Industry: Hospital & Health Care
  • Company size: 2–10 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

No more missed appointments!!!!

Reviewed on 18/09/2016

Eversince using MytIme the percentage of no shows have gone down close to 0%. I love the feature...

Eversince using MytIme the percentage of no shows have gone down close to 0%. I love the feature that reminds patients that it's time for their maintainance appointment. A great passive tool !!!!

Pros

That it reminds patients of their appointments. No more excuses that they forgot or didn't put it in correctly.

Cons

I can't put time aside for other things than blocked and appointments. Sometimes I would like to for example, to write down that I'm at a meeting

Danish
Overall rating
  • Industry: Information Technology & Services
  • Company size: 2–10 Employees
  • Used Weekly for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

Convenient and Time saving Software

Reviewed on 07/09/2022

Overall MyTime is a great product. Costumer service great. I recommend other to use this application...

Overall MyTime is a great product. Costumer service great. I recommend other to use this application.

Pros

I like it so much. MyTime save my time. Convenient app. Ease to use.

Cons

Sometimes I notice glitches in the system

Rachel
Overall rating
  • Industry: Retail
  • Company size: 201–500 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

MyTime

Reviewed on 19/11/2018

So far it has been great and enjoyable.

So far it has been great and enjoyable.

Pros

This software makes scheduling easy and reliable with text sent to customers about appointments is a great way to catch the customers that need an extra reminder or two about their appointments.

Cons

Occasionally the schedule will switch back to the current day when looking at future appointments.

Brittany
Overall rating
  • Industry: Cosmetics
  • Company size: 10,000+ Employees
  • Used Daily for 1-5 months
  • Review Source

Overall rating

  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

Excellent software - takes time to navigate through

Reviewed on 14/09/2020

scheduling is a lot more detailed and convenient

scheduling is a lot more detailed and convenient

Pros

Like the ability to change apps and make detailed notes about clients

Cons

took awhile to understand and maneuver about, but once I played around with the system, I became comfortable with everything

Jenny
Overall rating
  • Industry: Consumer Services
  • Company size: 2–10 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Fantastic company

Reviewed on 24/07/2016

MyTime is the best company. They care about my small business and they listen. They are very...

MyTime is the best company. They care about my small business and they listen. They are very helpful, knowledgeable and always available. They've even developed an intake feature when I asked for one!

Pros

Easy to use, except for their POS

Cons

POS is not friendly.

This cap terra.com review survey won't accept my business email address

Jason
Overall rating
  • Industry: Automotive
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

Big fan of MyTime

Reviewed on 25/08/2016

Pros

My shop started using MyTime a few months ago and it's good. We didn't take appointments before. People would drive up, wait in line. Customers like calling ahead and a lot of them just go to the website now. It's been great to track customers history and cut down on slow times.

Best thing is that we can be dirty doing an oil change or whatever, and we barely have to touch the computer to see the schedule. or techs will check their phones. Pretty cool!

Price is great and it's been great for business. Happy with MyTime!

Cons

mmm I can't think of any complaints. Maybe it would be nice to be able to order parts through it too so maybe someday!

George
Overall rating
  • Industry: Accounting
  • Company size: 2–10 Employees
  • Used Daily for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

Great Product

Reviewed on 21/07/2016

It took a little longer than expected to bring across all of my contacts from Fullslate, but the...

It took a little longer than expected to bring across all of my contacts from Fullslate, but the customer service department kept me informed on the time line and reasons for the delay. By the way, it was an issue on Fullslates side.

Pros

It is easy for my clients to chose a practitioner and location. other products were not as easy.

Cons

Some of my clients don't care for having to make an account to schedule an appointment.

Christopher
Overall rating
  • Industry: Farming
  • Company size: 2–10 Employees
  • Used Daily for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

If you don't use this software, your using the wrong one.

Reviewed on 14/10/2018

Pros

Best point right away is the way you can schedule appointments online. That combined with their emails and text for getting more reviews as reminders to customers.. this software is a winner in all areas

Cons

It is hard sometimes to find something wrong with a software.. This is going to be one of those time.. I love this program.