---
description: Learn more about UserEcho. We provide Australian business users the most detailed information on pricing, benefits, and disadvantages of software that will make your choice easier.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png
title: UserEcho Reviews, Cost & Features | GetApp Australia 2026
---

Breadcrumb: [Home](/) > [Customer Service Software](/directory/231/customer-service/software) > [UserEcho](/software/102031/userecho)

# UserEcho

Canonical: https://www.getapp.com.au/software/102031/userecho

> UserEcho provides an interactive platform through which businesses can engage with customers to provide support, capture ideas, gain feedback \& improve services
> 
> Verdict: Rated **4.5/5** by 2 users. Top-rated for **Features**.

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## Overview

### Key benefits of UserEcho

 Allow customers to interact, share knowledge and help each other through a UserEcho community forum. 

 A ticketing system with ticket assignments ensures that customer queries are routed correctly, to the agents that can best assist.

 The articles in a UserEcho knowledge base - which can include pictures and embedded videos - are organized according to how frequently users have asked those questions or searched for particular topics.

 UserEcho's LiveChat feature enables support agents to talk to users in real-time, to answer queries and solve issues fast, or convert website visitors to customers.

 Gather valuable feedback on what customers like \& dislike and understand where changes and improvements should be made using UserEcho's voting system. 

 User satisfaction reports and a voting system enable companies to receive constructive feedback from users.

## Quick Stats & Ratings

| Metric | Rating | Detail |
| **Overall** | **4.5/5** | 2 Reviews |
| Ease of Use | 4.5/5 | Based on overall reviews |
| Customer Support | 5.0/5 | Based on overall reviews |
| Value for Money | 5.0/5 | Based on overall reviews |
| Features | 5.0/5 | Based on overall reviews |
| Recommendation percentage | 50% | (5/10 Likelihood to recommend) |

## About the vendor

- **Company**: UserEcho

## Commercial Context

- **Starting Price**: USD 15.00
- **Pricing model**: Per Feature (Free version available) (Free Trial)
- **Pricing Details**: 15 day free trial. No credit card required. 

Universal: $15/month per agent.
- **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+
- **Deployment & Platforms**: Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Linux (Desktop)
- **Supported Languages**: English
- **Available Countries**: United Kingdom, United States

## Features

- API
- Chat/Messaging
- Customisable Branding
- Help Desk Management
- Knowledge Base Management
- Live Chat
- Multi-Channel Communication
- Multi-Language
- Purchasing & Receiving
- Self Service Portal
- Social Media Integration
- Support Ticket Management
- Surveys & Feedback

## Integrations (9 total)

- Google Analytics 360
- Kato
- Meta for Business
- OneLogin
- Pivotal Tracker
- Slack
- Trello
- Twitter/X
- WordPress

## Support Options

- Email/Help Desk
- FAQs/Forum
- Knowledge Base
- Chat

## Category

- [Customer Service Software](https://www.getapp.com.au/directory/231/customer-service/software)

## Related Categories

- [Customer Service Software](https://www.getapp.com.au/directory/231/customer-service/software)
- [Review Management Software](https://www.getapp.com.au/directory/575/feedback-and-reviews-management/software)
- [Community Software](https://www.getapp.com.au/directory/585/online-community/software)
- [Customer Support Software](https://www.getapp.com.au/directory/562/customer-support/software)

## Alternatives

1. [Freshdesk](https://www.getapp.com.au/software/10317/freshdesk) — 4.5/5 (3408 reviews)
2. [LiveAgent](https://www.getapp.com.au/software/91301/liveagent) — 4.7/5 (1753 reviews)
3. [EngageBay CRM](https://www.getapp.com.au/software/113999/engagebay-marketing) — 4.7/5 (907 reviews)
4. [JIRA Service Management](https://www.getapp.com.au/software/91811/jira-service-management) — 4.5/5 (763 reviews)
5. [Birdeye](https://www.getapp.com.au/software/112535/birdeye) — 4.7/5 (702 reviews)

## Reviews

### "Best software company/app I've ever dealt with" — 5.0/5

> **Shaun** | *16 March 2016*
> 
> **Pros**: Powerful search feature let's customers/users find the info they need
UserEcho is very inexpensive ($15/mo per admin)
Customer service provided is second to NONE
User voting system is awesome
> 
> **Cons**: Design layout builder is a little clunky, but not too bad
> 
> I've been using UserEcho for a while now and I'm so happy with it.  I can't say enough positive things about the people who run the company and serve their customers.  I've never felt so valued as a customer before - they are immediate to respond and help me reach my goal - making custom hacks/adjustments to my website free of charge.  It's incredible.  They should really charge more - it's a steal the value we're getting right now.

-----

### "Création de service client" — 4.0/5

> **Christine** | *8 September 2023* | Financial Services | Recommendation rating: 5.0/10
> 
> **Pros**: Très facile à utiliserUne fonctionnalité qualifié
> 
> **Cons**: Très bon Je recommande le logiciel C'est un logiciel formidable

## Links

- [View on GetApp](https://www.getapp.com.au/software/102031/userecho)

## This page is available in the following languages

| Locale | URL |
| en | <https://www.getapp.com/customer-service-support-software/a/userecho/> |
| en-AE | <https://www.getapp.ae/software/102031/userecho> |
| en-AU | <https://www.getapp.com.au/software/102031/userecho> |
| en-CA | <https://www.getapp.ca/software/102031/userecho> |
| en-GB | <https://www.getapp.co.uk/software/102031/userecho> |
| en-IE | <https://www.getapp.ie/software/102031/userecho> |
| en-NZ | <https://www.getapp.co.nz/software/102031/userecho> |
| en-SG | <https://www.getapp.sg/software/102031/userecho> |
| en-ZA | <https://www.getapp.za.com/software/102031/userecho> |
| es | <https://www.getapp.es/software/102031/userecho> |
| es-CL | <https://www.getapp.cl/software/102031/userecho> |
| es-CO | <https://www.getapp.com.co/software/102031/userecho> |
| es-MX | <https://www.getapp.com.mx/software/102031/userecho> |

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