OneDesk Reviews
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11 Reviews
- Industry: Textiles
- Company size: 11–50 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
User review with one year of use
Reviewed on 12/08/2023
In general terms, it saves work by having two important functionalities in the same software.
In general terms, it saves work by having two important functionalities in the same software.
Pros
It is like having two applications in one, where you can manage projects and customers through tickets to keep a correct order in customer service.
Cons
It requires adjustments by users at the time of upgrades, and the cost with similar could be taken into consideration for small businesses.
- Industry: Information Technology & Services
- Company size: 11–50 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Flexible Application with a Strong Feature Set
Reviewed on 08/11/2023
We were very pleasantly surprised. I was concerned that we would have to go with one of the "big...
We were very pleasantly surprised. I was concerned that we would have to go with one of the "big box" products so we could hire a consultant to customize and implement. We have recently expanded from using almost exclusively for product development to open up the system to our billable business and help desk management on our own. The team on their chat is incredibly knowledgeable about the product and they are very responsive to enhancement requests.
Pros
We are a small but complex organization. OneDesk has been able to hit the mark on almost all of our issues which we never expected "out of box" with any system.
Cons
We allow our users a lot of autonomy. We are looking forward to some more granular security for more variation between a "regular user" and an admin. We have seen positive updates on this already.
- Industry: Computer Software
- Company size: 51–200 Employees
- Used Weekly for 1-5 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 7.0 /10
Using as a service desk but unfortunately not the most ideal
Reviewed on 16/09/2022
Pros
There is automated timesheet tracking for each tickets.
Cons
Price is quite steep if you pay monthly. It is also quite hard to interact with (from the user's feedback.)
Alternatives Considered
Jira
- Industry: Computer Software
- Company size: 11–50 Employees
- Used Daily for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
A project management solution
Reviewed on 10/04/2023
From my experience, the price-quality ratio is well above that of its competitors, being favorable...
From my experience, the price-quality ratio is well above that of its competitors, being favorable for small and medium-sized companies.
Pros
One of its advantages is its convenient price, lower than that of similar products. Another is that it has a great customer support team, which solves problems in 99% of the time.In addition, thanks to the customization it offers, its use can become faster and easier.
Cons
One thing that sometimes interrupts the workflow is updates, which are frequent but necessary. Also in the free version its functions are limited, so it is recommended to purchase a plan, anyway it is cheap.
- Industry: Computer Software
- Company size: 2–10 Employees
- Used Daily for 1-5 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
Review of about a leading management software
Reviewed on 11/07/2023
In my personal experience, for the management of a medium-sized company, it has a positive...
In my personal experience, for the management of a medium-sized company, it has a positive influence. For small companies the cost should be assimilated.
Pros
Its main advantage is that it is a software that groups different functionalities, that is to say, it is as if they were 5 softwares in only one. This improves the workflow and uses time efficiently.
Cons
It is a software that makes your company dependent on the modifications that One desk proposes; however, there are also advantages to be noted there, such as regular improvements and updates to avoid errors and/or solve bugs.
- Industry: Civil Engineering
- Company size: 51–200 Employees
- Used Monthly for 1+ year
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Review Source
Overall rating
- Ease of Use
- Likelihood to recommend 10.0 /10
Simplify Your Work with OneDesk's All-in-One Platform
Reviewed on 31/12/2022
Pros
1)All-in-one solution: OneDesk combines both project management and helpdesk functions in a single platform, which can be convenient and efficient for teams that need to manage both types of work.2)Customizable workflows: OneDesk allows teams to customize and automate various workflows, including triage, replies, notifications, and assignments, which can help streamline processes and reduce the need for manual intervention.3)Clear and simple pricing: OneDesk offers all features in all of its plans, which can make it easier for teams to understand the costs and choose the right plan for their needs.
Cons
Limited integration with other tools: While OneDesk may offer a wide range of features, it may not integrate with other tools that teams may be using, which could limit its usefulness in certain situations.
- Industry: Higher Education
- Company size: 5,001–10,000 Employees
- Used Weekly for 1+ year
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Review Source
Overall rating
- Ease of Use
- Likelihood to recommend 8.0 /10
A complete project management software
Reviewed on 22/12/2022
Pros
Offers a range of tools and features for managing tasks, projects, and customer interactions. Includes a customizable interface and a range of integrations with other business tools and services.
Cons
The interface is a little complex to navigate.
- Industry: Computer Software
- Company size: 201–500 Employees
- Used Weekly for 1-5 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 8.0 /10
An easy software to work with
Reviewed on 08/04/2023
I have worked with one desk in one of my previous startup companies to manage or project tasks and...
I have worked with one desk in one of my previous startup companies to manage or project tasks and track their progress.
Pros
With onedesk, I was able to create projects, create tasks, can track task progress, can automate repetitive tasks and can customize workflows. I love the simplicity it provides; specially the user friendly interfaces and navigations. We can integrate onedesk with multiple tools like jira and zapier. This is a product which is affordable for startups.
Cons
I haven't used onedesk for a long time and haven't experienced any issue within that time.
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Review Source
Overall rating
Good solution to combine voice of the customer with product management
Reviewed on 04/05/2011
It helps you translate customer requirements into actionable and intelligent criteria for products....
It helps you translate customer requirements into actionable and intelligent criteria for products. What’s more you can integrate feedback into your requirements and iterate successively. One of the most interesting case scenarios that I could think of was that of this product as a historical repository of customer conversations and requirements for a typical product evolution. The possibilities, then, are endless. Full user review at http://www.getapp.com/blog/product-management-software-review-listening-to-your-customer-through-featureset/
Pros
For a first-time user of the product, I thought support was excellent
- Industry: Financial Services
- Company size: 2–10 Employees
- Used Weekly for 1-5 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 7.0 /10
A complete project management application
Reviewed on 21/10/2023
Pros
It's similar to having two applications in one, where you control projects and customers via tickets to keep customer service in order.
Cons
The cost is high if you pay on a monthly basis. It is also difficult to communicate with
- Industry: Government Administration
- Company size: 51–200 Employees
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
Reviewed on 08/05/2017
