Atera Reviews
Overall rating
Filter by
Company size
Time used
416 Reviews

- Industry: Automotive
- Company size: 10,000+ Employees
- Used Daily for 1+ year
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Atera Is a Helpful and Amazing Tool for Remote Monitoring and Management
Reviewed on 26/11/2023
Atera gives incredible results to us. I am impressed.
Atera gives incredible results to us. I am impressed.
Pros
Since day one, the interface of Atera has been intuitive.
I am also impressed by the accuracy and ease of use of the features and interface of Atera.
Cons
Atera gives us accuracy and reliability whenever we use it.
I have zero cons regarding it.
- Industry: Education Management
- Company size: 201–500 Employees
- Used Daily for 1+ year
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Looking forward to what the roadmap shows for the future of Atera
Reviewed on 06/06/2024
My overall experience has been great with Atera. I also enjoy the webinars they throw to show end...
My overall experience has been great with Atera. I also enjoy the webinars they throw to show end users roadmaps for new implementations and also current pieces many users do not realize they have access to with the suite.
Pros
The best feature for us using Ater is the ease of use and the quick response chat feature, those two items have been the best part of using this solution by far compared to other competitors.
Cons
I would like Atera to have a free remote access software for staff and users it would eliminate another product and would allow us to only use Atera for everything when it comes to troubleshooting.
- Industry: Information Technology & Services
- Company size: 2–10 Employees
- Used Daily for 2+ years
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 1.0 /10
If you don’t need a mobile app or decent support it’s OK
Reviewed on 06/07/2024
It’s an ok platform if you don’t want the fundamentals. Support is lacking, and they are obsessed...
It’s an ok platform if you don’t want the fundamentals. Support is lacking, and they are obsessed with ai integration without fixing or implementing the basics first
Pros
The interface is clean and easy to navigate
Cons
Support and mobile app are lacking massively. Updates are infrequent and roadmap although now public is not kept to schedule.
Alternatives Considered
SyncroReasons for Choosing Atera
Wanted to have a platform that included RMM and PSASwitched From
Zendesk SuiteReasons for Switching to Atera
Cost per endpoint vs cost per user was a big factor- Industry: Education Management
- Company size: 201–500 Employees
- Used Daily for 1-5 months
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Making IT Management Easier with Atera
Reviewed on 23/10/2024
I have had a really good experience with Atera. It is easy to use and makes managing IT tasks a lot...
I have had a really good experience with Atera. It is easy to use and makes managing IT tasks a lot simpler. The setup was quick, and the interface is friendly, so I can find what I need without any trouble. I love that I can create custom scripts when I need something special, and it connects well with other services for extra security and backups.The pricing is easy and relies on what number of technicians we've got, which makes budgeting less difficult. Atera often provides new features based totally on what customers want; that's wonderful. While there are some things that might improve, like the way it detects devices at the network and its help for Macs, Atera has sincerely helped us manage our IT responsibilities more efficiently. I could certainly suggest it to all and sundry looking for a reliable IT device tool.
Pros
Atera is a great tool that makes managing IT tasks much easier. It has a script feature that lets me create custom solutions if something isn’t already included. I also like that it connects easily with different third-party services for things like security and backups. For instance, I used Axcient to back up servers for a client’s office in another country. Getting Atera set up was quick and simple, and the website is easy to use, so I can find what I need throughout the day. I appreciate that they regularly add new features and make improvements. The pricing is straightforward, charging based on the number of technicians, no matter how many devices we manage. This makes costs predictable. Atera also has a feature board where we can see the latest updates, what’s being worked on, and suggest new features without repeating others. I can schedule scripts and run them on several devices at once, which makes updating and restarting them a breeze. It’s also helpful to access CMD/Powershell directly from Atera, and I often use it to export software inventory reports. Atera has significantly enhanced our ability to manage IT tasks overall.
Cons
The network discovery feature could be better because it sometimes mislabels devices and doesn’t tell the difference between workstations and servers. Also, the helpdesk does not let technicians shorten message threads when replying, which makes conversations too long. While the reporting options are getting better, they’re still not enough, and there is not much support for Mac devices.
- Industry: Information Services
- Company size: 2–10 Employees
- Used Daily for 2+ years
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 6.0 /10
Number 1 On the Community Page
Reviewed on 31/05/2024
Overall, it has been very positive; however, over the last 6-12 months, development has slowed down...
Overall, it has been very positive; however, over the last 6-12 months, development has slowed down a lot (this may not be the case; Atera is very secretive about what is being developed). I love the community and Atera, but I don't like how they have handled price increases and features being broken into separate billed items.
Pros
I love the product and most of its features. The support has been good when I have used it, and the community is rock solid. It is easy to use and easy on the eyes, meaning the UI is well thought out.
Cons
The Feature Board is filled with Years of requests, some of which are essential features of an RMM or PSA. In my opinion, the Knowledge Base is useless in its current state, especially for saving passwords. No 2FA sharing means it is not helpful at all in IT. The recent Price Hikes and bait and switch on the AI features are a real slap in the face, in my opinion. Atera lacks a good handle on being open with what is happening with development and changes. I might freak out if I hear "it's on the roadmap" one more time. When? Two months from now or three years from now, as other requests have waited?
Reasons for Switching to Atera
We choose it because of the price per-tech licensing and ease of use. Now the price has gone up, the per-tech licensing is starting to become a lot more expensive than alternative options that do per endpoint.- Industry: Information Technology & Services
- Company size: 2–10 Employees
- Used Daily for 1+ year
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Atrea - Excellent choice for starting or growing MSP's
Reviewed on 04/06/2024
Excellent. They have consistenly delivered and support has been wonderful and efficient.
Excellent. They have consistenly delivered and support has been wonderful and efficient.
Pros
For a low entry cost you are getting a ton of features and great support. Atera is very responsive and is constantly release new features suggested by the community.
Atera is easy to learn and use. New technicians are up and running in no time.
Cons
Reports and 3rd party integration is improving but still has more to go.
Reasons for Choosing Atera
We switched before the SolarWinds hack. When Covid hit SolarWinds was not responsive...so we switched providers and never looked back.Switched From
SolarWinds Service DeskReasons for Switching to Atera
Had all the features at an increadible price.- Industry: Mining & Metals
- Company size: 11–50 Employees
- Used Daily for 2+ years
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 8.0 /10
Perfect All in One Remote Support Solution
Reviewed on 04/06/2024
Very pleased with the pricing, support and offered features and implementations.
Very pleased with the pricing, support and offered features and implementations.
Pros
Perfect for remotely administrating a variety of different operating systems and systems. We are a fully cloud, remote camps with StarLink and work-from-home-based company and Atera helps our IT team tremendously to keep an overview of all running systems and clients. We use a variety of functionality from patch management, over remote monitoring to the general support help desk. And if something doesn't work as expected Atera's support is just a chat away to investigate and support. Implements well with various 3rd party solutions, from Cyber Security to Backup, etc. including a steep discount on these services compared to the regular pricing.
Cons
A lot of additional features have been moved from a free tier to a paid tier now including the very helpful new AI features. However, since the base pricing is already pretty low it is not a massive concern to have these packages added to our service.
Reasons for Switching to Atera
Pricing and features offered. Pricing per technician is a game changer and allows to us better forecast the spending.- Industry: Automotive
- Company size: 501–1,000 Employees
- Used Daily for 1+ year
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Ease of use and very dependable
Reviewed on 04/06/2024
So far Atera has been excellent we have had no issues and been able to incorporate Atera everyday...
So far Atera has been excellent we have had no issues and been able to incorporate Atera everyday for ticketing and remote support server management and general service
Pros
I like most that Atera handles everything for our company from asset management to remote support.
Cons
That every time my computer is shut down I have to go thru MFA.
- Industry: Automotive
- Company size: 1,001–5,000 Employees
- Used Daily for 2+ years
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 8.0 /10
Atera - Great for the price!
Reviewed on 09/09/2024
Its great! for the price it is really hard to beat. And they keep adding features every month.
Its great! for the price it is really hard to beat. And they keep adding features every month.
Pros
We use it mostly as a remoting tool into other computers. And a few scripts here and there. the scripts are good. and for the price you cant beat it.
Cons
Sometimes the integration with spashtop for remoting is a little bit glitchy.
Alternatives Considered
NinjaOneReasons for Choosing Atera
Atera had way more features and was cheaper.Switched From
TeamViewer RemoteReasons for Switching to Atera
Pricing was better for the size of team that we have.- Industry: Computer & Network Security
- Company size: 2–10 Employees
- Used Daily for 2+ years
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
Best RMM and ticketing Software
Reviewed on 08/08/2024
Easy RMM management tool with great ticketing and powerful features. Alerts have a intuitive...
Easy RMM management tool with great ticketing and powerful features. Alerts have a intuitive dashboard.
Pros
Great tool with per technician billing model . Endpoints are not billed. Super powerful , has built in ticketing , remote management and patch ,management . Also has Co-pilot AI for generating automated scripts
Cons
Support of Mac devices is minimum or nil
Alternatives Considered
ConnectWise ScreenConnectReasons for Switching to Atera
Per technician billing of Atera is best when compared to per end point billing of connect-wise- Industry: Individual & Family Services
- Company size: 51–200 Employees
- Used Daily for 6-12 months
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Atera is a Great Fit for our Organization
Reviewed on 04/06/2024
We have been very pleased with Atera. We utilized Atera to bring our Network Management in house. ...
We have been very pleased with Atera. We utilized Atera to bring our Network Management in house. This reduced our operating costs and increased our efficiency at troubleshooting.
Pros
The ease of use, the AI implementation for enduser support and script creation. The remote access and monitoring
Cons
No cons at this moment! Atera has been working just as expected and we continue to explore the functionality.
Alternatives Considered
ManageEngine Endpoint CentralReasons for Choosing Atera
Cost, functionality, ease of use, integration with other support services.Switched From
ManageEngine Endpoint CentralReasons for Switching to Atera
Cost, functionality, ease of use, integration with other support services.- Industry: Hospital & Health Care
- Company size: 201–500 Employees
- Used Daily for 2+ years
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
Atera Review
Reviewed on 04/06/2024
Atera offers what we need in an all-in-one solution that is now the backbone of our helpdesk and IT...
Atera offers what we need in an all-in-one solution that is now the backbone of our helpdesk and IT service department.
Pros
The per technician pricing format was the top reason
Cons
Nothing yet at this point stands out as a con
Reasons for Switching to Atera
Price was the main factor at that moment, however I assumed we would be getting an inferior product, and I was wrong. Atera has exceeded expectations.- Industry: Information Technology & Services
- Company size: Self Employed
- Used Daily for 6-12 months
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Great overall MSP platform with excellent support
Reviewed on 05/06/2024
Excellent. They are responsive and keep adding new features.
Excellent. They are responsive and keep adding new features.
Pros
I can chose vendors for AV, backup, etc. and I appreciate their pricing structure
Cons
Nothing really. They have been great in all regards.
- Industry: Individual & Family Services
- Company size: 201–500 Employees
- Used Daily for 2+ years
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Great Product
Reviewed on 13/09/2023
Very positive. Customers find making tickets with Atera a lot easier than with previous software....
Very positive. Customers find making tickets with Atera a lot easier than with previous software. We in IT find it very convenient to have everything in one location.
Pros
Had every feature we needed and even some we didn't know we needed until we started looking around at what Atera offered. Also like that new features keep being added.
Cons
The website can sometimes be slow to respond and require multiple refreshes. Doesn't matter which browser is used or if it's on or off work locations. Also do not like the recent addition of AI. AI is not well understood and has a tendency to go off the rails, so shoehorning it into software that is supposed to be reliable doesn't seem like a good idea.

- Industry: Information Technology & Services
- Company size: 51–200 Employees
- Used Daily for 1+ year
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
Efficient Financial Management with Atera's Real-Time Tracking
Reviewed on 18/08/2024
Atera has been an excellent combined billing and cost management solution for our finance operations...
Atera has been an excellent combined billing and cost management solution for our finance operations. Real-time tracking, very granular reporting, has increased the overall financial visibility in our operation. Some minor challenges are shared with complex configurations and reporting flexibility. Still, Atera has brought positive results to our financial process and is extremely useful to be within our tech stack.
Pros
I really love the way Atera integrates seamlessly with billing, giving real-time tracking of service profitability and client expenses. This saves us hours of manual reconciliation and frees us to work on higher-value tasks. The excellent reporting also provides insights on IT costs that were previously not available.
Cons
Good overall value for the price of Atera; more flexible pricing will be valuable for small organizations. Some advanced features require learning, but the support team has always been very responsive and helpful.

- Industry: Information Technology & Services
- Company size: 10,000+ Employees
- Used Daily for 1+ year
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
Amplifying and Tailoring Remote Monitoring and Management with Atera.
Reviewed on 17/09/2024
I'm glad that it is simple to use Atera without any hassles.Again, Atera provides ticketing and...
I'm glad that it is simple to use Atera without any hassles.Again, Atera provides ticketing and helpdesk feature thus making it fast to respond and resolve issues.
Pros
Atera uses AI technology to automate and streamline IT operations thus saving time and eliminating manual work and repetitive tasks.Atera enhances real-time monitoring and management of remote devices.Atera offers excellent remote IT support thus making it simple to resolve technical issues.Finally, it is simple to access and control remote devices securely and quickly with Atera.
Cons
I have encountered anything that is worth mentioning as dislike with Atera.
- Industry: Business Supplies & Equipment
- Company size: 11–50 Employees
- Used Daily for 2+ years
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
UEM & RMM Program
Reviewed on 23/07/2024
Pros
I like how Atera automate incident management processes which help resolve issues rapidly.
Cons
The mild bugs that I experience get eradicated within two hours upon requesting technical support.
- Industry: Mechanical or Industrial Engineering
- Company size: 51–200 Employees
- Used Daily for 1+ year
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
Remote Monitoring and Management Program
Reviewed on 17/10/2024
Helpdesk and ticketing capabilities enables me to save a lot of time by automating customer support...
Helpdesk and ticketing capabilities enables me to save a lot of time by automating customer support processes.
Pros
Atera has improved customer satisfaction by handling support tickets which leads to customer retention.
Cons
It requires external apps such as TeamViewer and AnyDesk to enhance remote access anyways.
- Industry: Information Technology & Services
- Company size: 2–10 Employees
- Used Daily for 1-5 months
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 8.0 /10
An intuitive, powerful system.
Reviewed on 04/06/2024
I don't think I'd be able to do all the things I need to do in my job without Atera. Any quirks it...
I don't think I'd be able to do all the things I need to do in my job without Atera. Any quirks it may have are small potatoes compared to the power of its features.
Pros
The ability to seamlessly swap from client device to device is revelatory, along with all the information Atera collates for us without even needing to remote in. The real-time monitoring is incredibly helpful in case clients networks go down. The remote-in options are varied and all are useful in certain ways.
Cons
The functionality of some features can feel a bit confusing and obscure, especially to the new user. It does take a little time to get fully used to all of the features, and a better way of conveying such knowledge would be appreciated.
- Industry: Marketing & Advertising
- Company size: 11–50 Employees
- Used Weekly for 1-5 months
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 8.0 /10
Cost Effective Product for IT Management
Reviewed on 29/10/2024
We have been using Atera for last 6 months and it has been very helpful. It is being used as an...
We have been using Atera for last 6 months and it has been very helpful. It is being used as an all-in-one RMM platform for all the centralized IT management, remote support or proactive monitoring. It has helped in solving several issues like system downtime, delayed customer support and IT operations by providing automated patch management and real-time monitoring. This has helped a lot in enhancing the operational efficiency, security and client satisfaction.
Pros
Atera's built-in helpdesk helps a lot in steamlining customer support by managing and prioritizing tickets efficiently. Another point is it also offers automated reports on system health, performance and ticket resolution, thus giving clear insights for both the internal teams and clients.
The platform's remote access features allow technicians to connect instantly to client devices, thereby providing fast and effective support from anywhere.
Cons
While the software provides automated reports, customization options are limited. It would be beneficial to have more flexibility in creating more customized reports to meet specific client requirements or internal KPIs.
The patch management feature is useful, but it lacks granual control options. If it can have more advanced scheduling and testing phases, it will be more helpful for the IT teams to manage updates with great precision.
- Industry: Computer Software
- Company size: 11–50 Employees
- Used Daily for 2+ years
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Atera keeps my IT business running smoothly with its easy-to-use interface and powerful...
Reviewed on 29/08/2024
Pros
Love the remote monitoring and management capabilities. It's helped me streamline my IT operations and save time.
Cons
Sometimes the user interface can be a bit slow, especially when dealing with a large number of devices. Could use some optimization.
- Industry: Information Technology & Services
- Company size: 2–10 Employees
- Used Daily for 1+ year
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 8.0 /10
Atera is the heart of our msp business
Reviewed on 15/11/2023
Overall we have a good experience with Atera.
We like the program and we see a lot of potential.
Overall we have a good experience with Atera.
We like the program and we see a lot of potential.
Pros
Easy to setup and to understand
reliable patch management
Integrated third party apps deployment and patching
Solid scripting features
Deploying software via MSI files
Easy remote access to clients
Cons
Certain basic features are behind paywalls
Some times remote connections don't work
Sometimes it is a bit slow
SNMP monitoring needs attention
- Industry: Automotive
- Company size: 10,000+ Employees
- Used Weekly for 6-12 months
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 8.0 /10
A seamless Remote connection tool
Reviewed on 31/10/2024
Atera is a reliable RMM that offfer reliable remote connections and supports integration with...
Atera is a reliable RMM that offfer reliable remote connections and supports integration with anydesk. Also, the dashboard is very helpful as it gives an overview of all the connection requests,time spent in each session etc
Pros
Atera offers seamless integration with Anydesk which I have been using for connecting to high configuration remote machines which I use for executing certain memory intensive program exe files.
Cons
Currently the mobile app doesnt support remote connections.This is a feature which should be released in the new updates
- Industry: Consumer Goods
- Company size: 11–50 Employees
- Used Weekly for 2+ years
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
Atera helps me manage my IT tasks and clients with ease, making my job simpler and more...
Reviewed on 04/09/2024
Pros
The remote monitoring and management tools are top-notch, and the integrated helpdesk streamlines my customer support.
Cons
The reporting features could be more customizable, and I'd like to see more integrations with third-party apps for added efficiency.
- Industry: Oil & Energy
- Company size: 10,000+ Employees
- Used Weekly for 6-12 months
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
"Recommended tool for all."
Reviewed on 17/11/2024
Perfect tool that fits perfectly in today's regime. What a system Atera is.
Perfect tool that fits perfectly in today's regime. What a system Atera is.
Pros
Apparently the platform is up-to-date with easy to learn features. It keeps us updated in our organisation in both today's world and perhaps fits perfectly. All our systems easily integrate and collaborating perfectly. The interface is simple and easy to learn.
Cons
Am having a great experience so far. I easily keep track on every ongoing process.