Fishbowl Reviews

The feature I like best is that you can post work related queries and job reviews and get genuine responses instantly.

It has a very basic user interface, I think they can work on making it better

The platform set up
The integration set up
Customer service
I really liked our rep

Making the spreadsheet to import into an excel document

The inventory managment, BOM costing, and it's linking to QuickBooks.

Reporting - While it comes with many reports, none are practical to use in reconciling the general ledger to the inventory totals in Fishbowl.

***The Reporting department will build a customize report but "Buyer Beware". Your request is sent to a report writer to build and send the completed file to another employee who is your only contact. You are not allowed to talk to the report writer because "they are very busy". I've learned that "they are very busy" because they assume what is needed. I requested a simple report over 4 months ago, and after multiple rewrites, the report writer still doesn't understand what is needed. Instead, they blame me for not requesting the correct information.

Customer service is really good. Friendly staff willing to work through issues

Getting kicked off all the time on a Mac...this is happening less.

I like its multiple functions.

It is also designed to be easily integrated with multiple platforms.

Upgrades. They are very frequent which makes the work difficult.

Data Tables where you can make your own reports.
Feature Like in BOM where you can set the Manufacturing to Auto Create.
Support Team is very prompt to respond.

Charges for customize report.
Using data sql and utilize to make your own report feature missing.
When Updating sales orders not updating in Manufacturing module instantly.

customer service was the best part. very direct and clear

aren't really any cons at this point. There are a few things on fishbowl client that are not that direct. example- when adjusting the inventory, there is no option to just adjust. You have to hit the "cycle" button. It's just getting used to the lingo of the software.

Creating work orders and then linking them with Fishbowl Time.

BI Reports. I think they should be in more details.

The support team is very knowledgeable and responsive!

I would love to customize reports on my own, make changes to the layouts, etc.

Fishbowl has been an absolute lifesaver as our business has grown. Our processes before were incredibly manual and analog, and therefore susceptible to a lot more human error. The time we're saving not having to manually comb through printed sales estimates to and then walk around the warehouse to see if we have the inventory on hand to fulfill it them is absolutely immeasurable. So many processes are automated which has drastically improved our accuracy and efficiency, and therefore our bottom line. If we weren't using Fishbowl, I'm certain our business would not have been able to grow at the rate it has, so I firmly believe the investment has more than paid for itself, and as far as I'm aware, we're barely even scratching the surface with its capabilities.

It's software, so it's going to have its bugs now and then. Fortunately any I've noticed have been a minor inconvenience at worst; nothing has caused our data to be inaccurate in any way. Otherwise, I wish modifying reports was a little more user-friendly. If I could easily add a specific filter to a report, I could be substantially more efficient.

Migration to SQL database allowing integration with other systems.

After selling to a larger company, support is almost non existant, if your small thet dont seem to care. Have tried to book many support sessions and never any availability unless you want to wait 2+ months. Good luck getting them on the phone, the chat works and will waste an entire day trying to explain any issues

Inventory management and ease of usez it also integrates with Quickbooks accounting.

Reporting, hard to find the reports you want

Simplicity and straightforward way to manage stock and shipments. The mobile app is great.

Lack of data collection. There is only one date I can put on a Sales Order. I want to be able to put PO received date, PO request date, commit dates, etc. to help me keep track of on time delivery and know where we can improve using KPIs.

1- Ease of use for end users
2- Ease of use for administrator
3- Functionality for process manufacturing
4- Pricepoint

Having used other, more expensive manufacturing software in the past, there is nothing that I do not like about Fishbowl

Keeps inventory counts great. Real easy to use for the most part.

Can't back anything out if made mistake once it posts to QuickBooks.

nothing. after 6 months we still could not even use the system

TRASH System and Crooks.
They do not stand behind the system if it doesn't work. Watch out for the agreement, states in there "NO REFUNDS" and they do not accept fault of their system.

Too cumbersome and not user friendly. Way too many steps for daily data entry. Need custom reporting for any traceability for inventory and that is extra or takes a long time to complete.

The ease of learning, understanding, and putting into action all the necessary options it has. We needed to use it for a variety of different areas within the plant and it has proven beneficial in every department.

The remote desktop can be frustrating at times

Fishbowl works like it should and is expected to but make sure everyone who will be using it understands how it works and how things should to be set

Can't fix mistakes made once something is fulfilled
Not all feature will work for company
The reporting could be better

Easy to use, amazing customer service with efficient and helpful assistance.

Sometimes difficult situations arise, but customer service helps walk you through those difficult situations

My software implementation specialist was friendly.

I wish I would have thoroughly read these reviews before making the awful decision to give fishbowl a try. I had been in the market for this type of software for a while and had a long conversation with a fishbowl sales rep who promised me that fishbowl could do exactly what I was needing. I was hesitant, because it did not seem like this was true, but he promised me they could do a "custom build" that would address my company's specific needs. Most importantly, he assured me over and over that I could get a full refund if it turned out that the software was not a fit for my company. He promised that I would be able to go through training, implementation, and use the software for a full 30 days after the end of training to decide if it was going to work out. So I spent countless hours over the next several months in the training and implementation of the product. Throughout the training, I expressed my doubts that it would work out, but I had hopes that the "custom build" would be the solution. Training concluded, implementation began, I tried my best to make this thing work for my company, but we were approaching the money-back deadline, no custom build had been provided, and I could not see any way this software would do what I needed. So I attempted to contact my sales rep multiple times via email and phone but got no response. Miraculously, four days AFTER the deadline, I was finally able to communicate with someone who informed me that my sales rep was no longer with the company and that I had missed the deadline for a refund. So let's try that custom build now and see if that'll work. So we did, and to no one's surprise, it was still useless. I again asked for a refund at that point but was denied - "past the deadline." And all this communication was by email because they refuse to offer a phone number to actually speak with someone. So after a complete waste of $14,000 and about year of my time, I'm right back where I started, except poorer and older. I would STRONGLY advise thinking twice before entering into any relationship with fishbowl.

Nothing. It was terrible. Worthless. Nothing good to say

Everything was terrible. Nothing was reliable. No support.

It can support several inventory costing methods, multiple currencies, integrations with the most popular sales channels, and has the best mobile app for Zebra scanners that I've seen -- and I have compared all of the major players in the space. The initial cost for Fishbowl is low, and grows as you grow and can afford it, through per-seat licences.

Some of the user interface design could be more intuitive (such as through the use of proper tab and body structure, or placing controls in close proximity to the data being controlled). Email-based support borders on useless.

Fishbowl is very responsive to our needs when we have issues.

There is not really anything I can think of that I don't like