VIZOR IT Asset Management

ITIL Certified IT Service and Asset Management Solution

Overall rating

4 /5
(1)
Value for Money
4/5
Features
4/5
Ease of Use
3/5
Customer Support
5/5

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1 review

Ludwig W.
Overall rating
  • Industry: Computer Software
  • Company size: 51-200 Employees
  • Used for Free Trial
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 8.0 /10

ITSM Evaluation of Vizor Helpdesk

Reviewed on 27/09/2018

During our ITSM product evaluation this product ended up in the top-3, but eventually a different solution was chosen by our team. Anyhow a very valuable ITSM solution.

Pros

List of strong points:
Deep search and combining of search criteria. Very simple and compact user interface, not too fancy, just what it needs to be. Tree of smart drop down levels. Automatic reply by email from the system. Knowledge base for incident resolution. Possibility to link to sharepoint and oneNote. extensive list of reports.

Cons

It is not always very clear what is standard and what can be done via integration services from the Vizor company.