Mailgun Reviews

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170 Reviews

- Industry: Telecommunications
- Company size: 2–10 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 8.0 /10
Developer friendly transactional email service
Reviewed on 02/04/2022
We are solving transactional email needs for a startup I work as a CTO, does a great job there...
We are solving transactional email needs for a startup I work as a CTO, does a great job there despite pricing not being flexible enough.
Pros
Mailgun is a service that was created by developers for developers. Their top-tier documentation and code is self-explanatory and should present no issues to integrate in just a few minutes. The service itself is reliable and has the latest bleeding edge features. Their customer support is very effective and can get issues solved promptly.
Cons
Mailgun's pricing has only gotten pricier and pricier with time. They are not even able to provide discounts that are not in their scheme and it is up to you to simply accept that when there are many competitors on this market. The service itself is very robust but this inconvenient made me think about other options after some above-base level features were needed.
Alternatives Considered
SendGridReasons for Switching to Mailgun

- Industry: Marketing & Advertising
- Company size: 2–10 Employees
- Used Daily for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Incredible Deliverability, Clean Platform, Success with MailGun!
Reviewed on 10/12/2019
Super pleasant, great chat support, fast email support replies, always quick to help and communicate...
Super pleasant, great chat support, fast email support replies, always quick to help and communicate.
Pros
Clean UXI for navigating the system, simple set up, clear dashboard to find issues quickly and navigate around the site. Ability to clean database lists to minimize bounce. However, the BEST part is they are free up to 10,000 emails a month, which is a ton! So to give the full custom power of connecting your domain and sending out, that's a huge value. I will get over that limit and upgrade soon, but that is an incredible way to start a relationship. Almost a year of free service to use their system versus my server.
Cons
I actually have not found anything that I do not like. Many will complain about high bounce rates or going into spam. I find that issue arrises on multiple factors outside of mailgun control, such as the receiving server, and the mail habits of the person opening it, do they get a bunch of spammy mail already? And was the mail piece written in a poor nature, this increases spam folder direction, however, they do have dedicated IP service for those wanting to mitigate one area of cause for spam direction. Again, never been my experience.
Reasons for Choosing Mailgun
Utilizing a new software CRM integration, they favored MailGun so I gave it a shot and migrated over, happy I did, everything is incredibly smooth.Switched From
SendGridReasons for Switching to Mailgun

- Industry: Internet
- Company size: 2–10 Employees
- Used Daily for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 1.0 /10
Paid for a service, denied because suspicion of fraud
Reviewed on 30/06/2023
Wanting to send only notification emails to our users through Mailgun, our very bad experience with...
Wanting to send only notification emails to our users through Mailgun, our very bad experience with the support team killed any interest for the product.
Pros
Mailgun was easy to set up, straight from Heroku. It worked well for some time.
Cons
Despite a paid plan and all the proofs the Mailgun staff could need, they restricted heavily our ability to send mails to our users through SMTP.

- Industry: Information Technology & Services
- Company size: Self Employed
- Used for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Likelihood to recommend 10.0 /10
Bare-bones but super reliable and easy to use.
Reviewed on 26/04/2020
I use several different email service providers, each for a different reason. I use Mailgun almost...
I use several different email service providers, each for a different reason. I use Mailgun almost exclusively for inbound mail processing. The inbound processing also offers a preliminary spam filter so that at least most of the spam isn't sent further down my process chain.
It's super easy to set up inbound routes using specific strings or wildcard matches that will accept mail and forward to multiple different recipients. These recipients can be either proper email addresses or webhook endpoints.
I often use the address forwarders in combination with the SMTP outbound service to build a system where Gmail users can use their free gmail.com account to receive and send emails from their small business domain without having to sign up for and configure a proper G Suite account.
I use the webhook forwarders in combination with Zapier and Integromat to receive any emails that need to be processed and automatically acted on. Mailgun normalizes all the different types of email and attachment encodings and packages the message data into an easy-to-parse JSON package that makes it super easy for me to grab what I need and reliably act on the normalized data.
Pros
Inbound mail processing with spam filter
Free tier offers great sending limit
SMTP and API integration for outbound messaging
Cons
This product doesn't offer any sort of backend mail building or sending functionality. It's only an engine for sending messages. This means you'll have to build your messages somewhere else and integrate them into your sending code.
Alternatives Considered
MailchimpReasons for Switching to Mailgun

- Industry: Marketing & Advertising
- Company size: 2–10 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Helps you land into prospect's inbox
Reviewed on 24/02/2023
Mailgun is a comprehensive email marketing service that provides businesses with the tools they...
Mailgun is a comprehensive email marketing service that provides businesses with the tools they need to create effective email campaigns and ensure deliverability. Its advanced features make it a popular choice for businesses of all sizes looking to improve their email marketing efforts.
Pros
The DMARC record validation and domain verification process is so smooth and generous that it increases your chance of landing in your prospect's inbox by almost 100%.
Cons
The pricing is higher than any other competitor products.
Alternatives Considered
SendGridReasons for Choosing Mailgun
to try out new features and increase the deliverability.Switched From
SendGridReasons for Switching to Mailgun

- Industry: Telecommunications
- Company size: 11–50 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
Simplify your email sending
Reviewed on 05/12/2019
We use mailgun for all of our transactional email. We manage, from a single account, a lot of our...
We use mailgun for all of our transactional email. We manage, from a single account, a lot of our domains. We always have detailed insight into what is happening with our email deliveries. When things go wrong, there is enough information to find the cause.
Pros
Ease of setup. Transparent pricing. Free tier goes up until a really high scale. Can use it via API or smtp, whatever you need.
Cons
Support is a little slow for non paying plans, but that is expected. There are no alarms in place for when something starts going wrong unexpectedly.

- Industry: Internet
- Company size: 2–10 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Ease of Use
- Likelihood to recommend 9.0 /10
Setup and use anywhere any how even API or SMTP
Reviewed on 10/09/2019
We use mailgun as transactional email services, their free tier fit with our basic usage.
We use mailgun as transactional email services, their free tier fit with our basic usage.
Pros
API is very easy to integrated, SMTP alternative is a quick start to use in software that require SMTP protocol to send email.
Cons
Current dashboard is kind of complicated, sometime I could not find a setting or where I could set a adjustment.

- Industry: Apparel & Fashion
- Company size: 2–10 Employees
- Used Daily for 1-5 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
Best In Class Email Software
Reviewed on 23/06/2021
It was a nice experience with the Mailgun so far.
It was a nice experience with the Mailgun so far.
Pros
Mailgun is the one of the best email software, from validation to deliverability, parsing to SMTP, and much more. It's the great tool with all in one email solution.
Cons
I believe it's the complete solutions and having all sorts of features and functionalities.
Reasons for Choosing Mailgun
Mailgun is the all in one solution, so we can do all the work all at one place, and no need to use different tools.Reasons for Switching to Mailgun
- Industry: Consumer Services
- Company size: 2–10 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Great e-mailing platform
Reviewed on 12/09/2023
It is helping our business with one of the core services we provide which is OTP verifications
It is helping our business with one of the core services we provide which is OTP verifications
Pros
SImple and user friendly interface. Cheaper than most competitors
Cons
You can not search the logs with the email content
- Industry: Consumer Services
- Company size: 2–10 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Cheap and reliable emailing service
Reviewed on 28/08/2023
It helps our bisness with providing our core services.
It helps our bisness with providing our core services.
Pros
It is cheap and reliable. There is no downtime.
Cons
If logs can be searchable by email content that would be great
- Industry: Information Technology & Services
- Company size: 2–10 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Mailgun is the most developer friendly and cost-effective transactional email service/
Reviewed on 14/11/2021
Mailgun was one of the most developer-friendly transactional email service providers previously...
Mailgun was one of the most developer-friendly transactional email service providers previously until they removed their free plan. However, the ease of implementation and support by different plugins and software make it a really good tool. DNS is easy to configure so we have no issue with deliverability. The dashboard is also great and offers good logs and graphs.
Pros
Great documentation, 10k emails on the free plan was great previously for the prepaid plan is okay. Good API and interface.
Cons
Downtimes and deliverability issues can be daunting.
Reasons for Choosing Mailgun
Pricing mainly. Maildrill was taken over by MailChimp and pricing got very high.Switched From
MailchimpReasons for Switching to Mailgun
- Industry: Entertainment
- Company size: 2–10 Employees
- Used Weekly for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Likelihood to recommend 7.0 /10
A reliable product because you DO NOT want to worry
Reviewed on 31/03/2024
Pros
The functionalities are simple and reliable, stable and exactly what you expect.
Cons
The price could be cheaper but I guess that is the usual customer complaint right?
- Industry: Hospital & Health Care
- Company size: 1,001–5,000 Employees
- Used Daily for 1-5 months
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Review Source
Overall rating
- Ease of Use
- Likelihood to recommend 8.0 /10
Quality review of Mailgun
Reviewed on 20/09/2023
Pros
- good option to create multiple Email alias- great Apt options to manage with Other App integration
Cons
- Bit of struggle with UI but time to time will be used to with it.
- Industry: Marketing & Advertising
- Company size: Self Employed
- Used Monthly for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 5.0 /10
Decent tool, but needs some improvements and price reduction.
Reviewed on 23/07/2023
Pros
I believe it is a reference among some companies and it was recommended to me, that's why I started using it. The free version is decent.
Cons
Integration is a bit complicated compared to other solutions on the market. Even after configuring some emails were still considered as SPAM. Prices are absurdly high.

- Industry: Retail
- Company size: 2–10 Employees
- Used Daily for Free Trial
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Review Source
Overall rating
- Ease of Use
- Likelihood to recommend 6.0 /10
Seems a good software, but slow customer support
Reviewed on 07/04/2023
Pros
It seems relatively easy to use. I wanted to use them because they are a cheaper alternative to use on a WordPress site.
Cons
I had some issues with the initial setup and the support team was not that supportive. I quickly disregarded this software as I didn't want to waste much time. It was already a week and the slow responses from support didn't help. Maybe I got impatient and switched too quickly. The software looks good, it's just that I needed to implement something quicker
Switched From
Mailchimp- Industry: Information Technology & Services
- Company size: 201–500 Employees
- Used Daily for Free Trial
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Review Source
Overall rating
- Ease of Use
- Likelihood to recommend 9.0 /10
Mailgun experience review
Reviewed on 03/04/2023
Pros
Mailgun is very easy to configure and use, even in free subscription, you can use a lot of features and can send up to 10,000 emails that makes it very great.
Cons
The price is really costly, but you can still stick to the free plan and maximize it.

- Industry: Computer Software
- Company size: 2–10 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
Best for transactional email and accurate email delivery.
Reviewed on 18/09/2022
Best for overall email solution, You won't regret paying.
Best for overall email solution, You won't regret paying.
Pros
We've been using mailgun since few years and it's one of our most used and essential software for out business. It seamlessly integrate with any system and provides fast and accurate email delivery solution. Since we've been using mailgun it's very rare that email sent from our system goes to spam folder. Also, with their dedicated IP option email delivery and white listing is even more easier.
Cons
Mailgun email tracking feature is not that accurate and also I personally found and reported bugs into the system UX.
Alternatives Considered
MailchimpSwitched From
Brevo
- Industry: Computer Software
- Company size: 11–50 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Great solution for mail sending from vps providers like AWS
Reviewed on 18/07/2019
We use mailgun for all of our email sending needs across multiple servers and products. We...
We use mailgun for all of our email sending needs across multiple servers and products. We implement mailgun as the default mail sender for any new projects too.
Pros
Its api is very simple to use, most PHP frameworks come with mailgun integration out of the box - if they don't, mailgun supports standard smtp anyway. Great usage graphs and multiple regions to send from. Is makes it very easy to send emails from php applications which would normally be blacklisted if you use standard php mail from inside a VPS on e.g amazon/azure/vultr/digitalocean. Very generous free tier.
Cons
Their anti spam measures can sometimes not work - if your sending details have been compromised you can be hit with a pretty large bill before you realize someone has been sending hundreds of thousands of emails on your behalf.
- Industry: Information Technology & Services
- Company size: 2–10 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Fast, Reliable and Affordable Email Provider
Reviewed on 07/08/2020
We use Mailgun for almost 80% of our email system, we stopped providing email directly from our...
We use Mailgun for almost 80% of our email system, we stopped providing email directly from our servers due to DDOS and mailgun really helped us out!
Pros
The best would be their free tier, they recently changed their free tier but you still get free 1k+ emails per month. This is thier "pay as you use" tier. Very usefull if you're still new as you get all the features of a paid service. Very cheap even when you exceed the free emails.
Cons
I wish they have a lower tiered plan like $5 or $10 a month for low traffic sites. As a developer not all sites needs 10k emails a month.
Reasons for Choosing Mailgun
DDOSReasons for Switching to Mailgun

- Industry: Internet
- Company size: Self Employed
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
The best SMTP provider I love most
Reviewed on 09/08/2019
Mailgun worked for me seamlessly, no challenge and I'm happy to use it, even will buy their Pro...
Mailgun worked for me seamlessly, no challenge and I'm happy to use it, even will buy their Pro Plan in the future.
Pros
I use Mailgun for my email marketing services and it works perfectly. Mailgun helped all my emails go straight to my prospectors' inbox instantly without any challenges.
With 10.000 free emails/month is a super deal for small business.
Besides, Mailgun is truly flexible for developers with Webhook Support, API support, SMTP user manager, Email Template Builder.
Cons
I hope Mailgun support Email Template Builder with Drag&Drop function that easier for me to create email templates for my workflow.
- Industry: Information Technology & Services
- Company size: 2–10 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Likelihood to recommend 1.0 /10
Support is SLOW and New Owners have driven down the quality of experience
Reviewed on 04/03/2022
It used to be fine but going to hell-in-a-handbasket. We will be moving to AWS SES most likely...
It used to be fine but going to hell-in-a-handbasket. We will be moving to AWS SES most likely before the month is out.
Pros
Simple to use for monitoring send activity logs as well as spot complaints.
Cons
Support is terribly unresponsive. They have been recently purchased and the new folks have instituted what appears to be automated "features" that throttle emails even when you are not exceeding paid limits.

- Industry: Internet
- Company size: 2–10 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Great service with easy integration.
Reviewed on 05/09/2019
First 10k emails through Mailgun are free, why not give it a try. Transactional outbound emails...
First 10k emails through Mailgun are free, why not give it a try. Transactional outbound emails originating from Mailgun and are less likely to be blocked as spam.
Pros
Free options for small/startup businesses with reasonable prices for larger companies/projects. Mailing lists included.
WordPress integration is quite simple with the Mailgun plugin. Once installed and configured, the WP plugin allows websites to send form email responses with relative ease. The mailing list feature is nice bonus.
Management portal was updated recently and vastly improved the UI/UX experience.
Cons
Extended log access is only available in more expensive plans.

- Industry: Information Technology & Services
- Company size: 2–10 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Likelihood to recommend 10.0 /10
Need email notification support? This is the one
Reviewed on 04/11/2018
Is easy to use, has great support and customer care is THE option for email notifications in your...
Is easy to use, has great support and customer care is THE option for email notifications in your App/WebApp.
Pros
Easy to use! Supports integration with a lot of languages including PHP and Rails, we were able to use it in no time, They provide you with free mails monthly for when your startup is starting and is blazing fast, much better than connecting the app to a conventional email.
Cons
Nothing at all, hoping they can implement PWA notifications soon.
- Industry: Computer Software
- Company size: 201–500 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Ease of Use
- Likelihood to recommend 9.0 /10
Mailgun is pretty good
Reviewed on 04/01/2023
Overall Mailgun is a great tool and I highly recommend it.
Overall Mailgun is a great tool and I highly recommend it.
Pros
I like how it literally has every piece of information that you need to make an educated decision about potential client accounts and wether they are fraudulent or not.
Cons
It's kind of complicated to understand and get acquainted with at first.
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
good for Transactional email and more
Reviewed on 12/03/2018
Pros
Mailgun's system is set up so well, and their SDKs for different languages are so complete, that these days I add a domain, add a Ruby gem, and my new Rails project has transnational email ready to go, highly deliverable, and I just don't worry about it after that. It just works.