Zoho SalesIQ

4.4 (98)
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Discover the future of customer engagement

Overall rating

4.4 /5
(98)
Value for Money
4.4/5
Features
4.3/5
Ease of Use
4.4/5
Customer Support
4.1/5

87%
recommended this app
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98 Reviews

Lyes
Lyes
Overall rating
  • Industry: Information Technology & Services
  • Company size: 2–10 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

The best way for interacting with website visitors

Reviewed on 30/01/2019

Very happy with the solution. It allows me to be closer to my clients and more available to them....

Very happy with the solution. It allows me to be closer to my clients and more available to them. It also allows me to impress my prospects and be more receptive to their needs.

Pros

- The ease of use
- The accuracy of tracking
- The mobile and desktop App
- Wide possibilities of customization
- Easy screen sharing from within the chat window
- Audio call feature
- Very responsive technical support

Cons

- The desktop application is a slight resource intensive
- We can not well proportionate our Logo (too small)

Stefanie
Stefanie
Overall rating
  • Industry: Internet
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Zoho Sales IQ Software

Reviewed on 23/01/2019

Pros

It is a helpful tool that generates leads for us with the chat automation feature.

Cons

Its price, it costs quite the penny, but it's worth the investment.

Jeremy
Jeremy
Overall rating
  • Industry: E-Learning
  • Company size: 11–50 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 3.0 /10

Well Designed but Unreliable

Reviewed on 24/01/2019

SalesIQ has been useful to keep connected with our current customers and help them use the product...

SalesIQ has been useful to keep connected with our current customers and help them use the product in real-time. However the unreliability in connection issues has made it difficult to rely on this product.

Pros

The design is simple and easy to use. We have 3 operators who have never felt this product is confusing in its functionality. I also like its integration with Zoho Desk, where tickets are created automatically.

Cons

We've had serious connection issues. Our widget appears offline to customers when operators are online and not idle. Chats have come in without notification and been labeled as "missed" but over 30 minutes later. I once watched messages previously

Swadesh
Swadesh
Overall rating
  • Industry: Environmental Services
  • Company size: 2–10 Employees
  • Used Daily for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Likelihood to recommend 9.0 /10

Great live chat tool

Reviewed on 31/03/2022

Overall, the experience has been good. It's the best solution we've found for live website chat and...

Overall, the experience has been good. It's the best solution we've found for live website chat and we're excited to explore the other features in the coming months.

Pros

I love that SalesIQ integrates well with other Zoho apps like the CRM, we can chat history in the CRM.

Cons

Nothing much to dislike, one thing maybe is that the status stays as Live even if you've closed the app and I have to always change my status to offline. So would be great if it automatically does that.

Katharine
Katharine
Overall rating
  • Industry: Higher Education
  • Company size: 501–1,000 Employees
  • Used Daily for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Simple implementation. CRM Integration. Valuable insight.

Reviewed on 23/01/2019

Zoho SalesIQ has provided an elevated chat experience for our prospective customers and sales team.

Zoho SalesIQ has provided an elevated chat experience for our prospective customers and sales team.

Pros

Being able to automatically push chats into our CRM (ZohoCRM) as leads is just one helpful feature of Zoho Sales IQ. We are also able to see correlation between chats, pages visited, and user behavior. It provides reliable data to us and a positive user experience to our customers.

Cons

I wish there were more powerful reporting tools. The daily reports tell things like top referral sources, page visited--things about visitor behavior. It would be great to be able to view that over time within Zoho SalesIQ.

Kris
Kris
Overall rating
  • Industry: Environmental Services
  • Company size: 1,001–5,000 Employees
  • Used Daily for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

Live Chat is Quick, Easy to Use and Great for Lead Generation

Reviewed on 25/01/2019

The scheduling makes it easy to manage the system and user requests are easy to fulfill. It...

The scheduling makes it easy to manage the system and user requests are easy to fulfill. It integrates well with Zoho CRM.

Pros

I liked the quickness you can check out what pages you customers are viewing and what page source referred them to your site like Google Ads or organic search. It allows you to trigger them and after giving some value, you can convert them into leads.

Cons

The software might be improved to not interrupt other functionality on the site. For example the chatbox popped up and stopped someone from filling out a pop-up contact form, although it might be rare this would happen.

Stephanie
Stephanie
Overall rating
  • Industry: Construction
  • Company size: 11–50 Employees
  • Used for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support

Great customer service!

Reviewed on 28/03/2018

Pros

Customer service was exceptional. I am very pleased with the response time when I presented my issue.

Cons

I would have liked to receive more notifications of renewal and perhaps once my account went silent (no activity) for a long period, it would have been great to receive a phone call at the business to inform the correct parties of the paid platform that went without use.

Jacob
Jacob
Overall rating
  • Used Weekly for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

Great way to connect with your customers

Reviewed on 22/03/2018

Never had any customer complaints and Zoho is always friendly when I contact them with my questions...

Never had any customer complaints and Zoho is always friendly when I contact them with my questions and concerns.

Pros

Great software and has lots of great features so you can connect with your customers. My customers are always pleased with their chat experience and I appreciate the Sales IQ Product

Cons

The only thing I would change for the software is to have a video option where the user can video chat directly with the chat representative and also share their screen

Arturo
Arturo
Overall rating
  • Used Daily for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

Love SalesIQ since it integrates well with other Zoho products

Reviewed on 08/08/2017

Pros

It is really easy to customize and integrate the code in your website, it also connects really well with other Zoho products.

Cons

The administration menus are not very intuitive and before their most recent update the chat was not great looking.

María Fernanda
María Fernanda
Overall rating
  • Industry: Marketing & Advertising
  • Company size: 11–50 Employees
  • Used Monthly for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 8.0 /10

Zoho SalesIQ

Reviewed on 03/06/2019

Pros

The basic, even free version is good for basic chat and visitor traffic tracking.

Cons

Customization of fields might be tricky as hidden fields to CRM and other more robust/advanced features.

Verified Reviewer
Overall rating
  • Industry: Defense & Space
  • Company size: 51–200 Employees
  • Used Weekly for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 7.0 /10

Ideal for monitoring visits in real time

Reviewed on 24/02/2023

In general, it is legal to use in support of other analytics tools such as Google Analytics. I...

In general, it is legal to use in support of other analytics tools such as Google Analytics. I cannot recommend it as a chat, as I have a small team that is not able to manage chat on the platform.

Pros

I like how great the design of the software is for tracking visits in real time. It's great for global business. It gives you a real sense of how your business is visited across the planet.

Cons

I don't like the chat tool in the software. I believe it is a bit complex and requires a large team to be effective.

Steve
Overall rating
  • Industry: Education Management
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 8.0 /10

sales iq is the hidden gem of zoho

Reviewed on 12/07/2017

the integration with zoho crm and zoho campaigns is bar none. The cost of zoho sales iq is about...

the integration with zoho crm and zoho campaigns is bar none. The cost of zoho sales iq is about the same as the others (a little on the high side) so it's an obvious choice.

Pros

Integration with zoho crm, zoho campaigns and zoho desk is awesome. For example, you can see if someone visiting your website is a customer or not. When you chat with the person, you can transfer them to support or sale as needed. The chat transcript is saved to the contact in zoho crm.

Cons

UI is not as good as LiveChat. The UI isn't bad but LiveChat has the most simple UI out there. Also the chat dialogue box that the customer uses is "cooler" looking in LiveChat - it's more fun looking. Lastly, after the chat is over, a copy of the chat is emailed to the customer but it says "powered by zoho sales iq" at the bottom which ruins the effect here.

Atulinda
Overall rating
  • Industry: Entertainment
  • Company size: 501–1,000 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

customer engagement tool

Reviewed on 01/12/2022

I use the software to offer quality customer support services to my clients

I use the software to offer quality customer support services to my clients

Pros

The ability to append knowledgebase into the footer of the chat widget makes it easy for the client to access the support articles easier and this saves on the volume of chat, you can as well make calls directly to the clients using the tool for a quicker resolution

Cons

The tool is okay and works better according to our expectations and goals, only it is expensive to use and does have a ticketing system, you will have to purchase zoho desk in case you need to have the ticketing system of which does not integrate currently meaning you have to use it separately from other apps

Nakato
Overall rating
  • Industry: Apparel & Fashion
  • Company size: 51–200 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Professional tool for business communication

Reviewed on 02/12/2022

I use the tool to offer customer support service online since it is faster and easy to implement,...

I use the tool to offer customer support service online since it is faster and easy to implement, comes with call feature that does not need any number connecting hence increasing ROI

Pros

Instant notification feature helps me not to miss any chat from customer on both the web application and the mobile application, this is great for me to jump into a chat with a client immediately they request a chat and improves customer efficiency

Cons

The tool offers limited integrations for social media as most as Instagram is still under beta, and they do not support twitter integrations currently

Balkrushna
Overall rating
  • Industry: Food Production
  • Company size: 2–10 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

Quick and Easy to get Started

Reviewed on 04/05/2022

Pros

No coding/programming knowledge required to set up codeless bot.
Advanced chatbots can be build with different service providers.
Integrations with multiple messenger apps possible and thus customer engagement is possible from a single window.
Answer bot is an easy ML bot using resources provided.

Cons

Visitor reports is limited to 1000 records.

Adam
Overall rating
  • Industry: Publishing
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Likelihood to recommend 10.0 /10

As part of Zoho 'ONE' - very good value & functionality

Reviewed on 03/04/2019

Good, filled a need but products like FB messenger have taken their place (for us at least)

Good, filled a need but products like FB messenger have taken their place (for us at least)

Pros

Easy to use, chat works well, clients & users seem to like it

Cons

Would be great to add different communications channels instead of having everything separate - we will be switching from SalesIQ to FB messenger as we use messenger already and it's one less channel.

Verified Reviewer
Overall rating
  • Industry: Staffing & Recruiting
  • Company size: 201–500 Employees
  • Used Weekly for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 6.0 /10

Perfect for Webite Chat

Reviewed on 31/10/2019

If you are looking for a simple chat box to put on your website for ease of the user, it works...

If you are looking for a simple chat box to put on your website for ease of the user, it works great. Easy to implement that portion. Not so sold on their customer service.

Pros

We implemented Zoho to add chat to our website. We tried out the paid version with the bot, but was a little complicated to set up so went to the free version. It fulfills the need and never crashes.

Cons

It would be great if the bot was a little easier to set up. When I asked customer service about helping they wanted to recommend me to their help page and never really would help me themselves.

Marc
Overall rating
  • Industry: Photography
  • Company size: Self Employed
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 8.0 /10

Simple and useful

Reviewed on 14/03/2019

I no longer have to go hunting for data and it connects with all my other apps so that is the...

I no longer have to go hunting for data and it connects with all my other apps so that is the biggest bonus

Pros

I have been using SalesIQ since signing up to the Zoho One suite and it's become my defacto reporting tool. It's simple and easy to read.

Cons

Their graphical user interface is not that modern. That may not matter to you but it impacts how fast you can get through it.

Prasad
Overall rating
  • Industry: Financial Services
  • Company size: 501–1,000 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Good tool for customer support & lead generation

Reviewed on 24/01/2019

Pros

The tool delivers what it says it offers. Good customer experience and good agent experience.
The tool has been getting better with the availability of new features
The support team at salesiq is quite responsive.

Cons

It is not very customizable, to a larger extent you can only use what is offered to you by the tool.

Verified Reviewer
Overall rating
  • Industry: Graphic Design
  • Company size: 2–10 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

Great tool to convert customers!!

Reviewed on 28/01/2019

Pros

The tool allow you to track customer visits to your website as well as converting new prospects. Making it easy for customers to chat with you will definitely make this worthwhile!!

Cons

Hardly any negatives with this tool! It easily connects with other Zoho Apps as well, making it great to track KPIs.

Armando
Overall rating
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support

Excellent program to chat with our customers

Reviewed on 11/01/2018

Pros

The option to integrate it into our website is excellent, very easy to integrate and the system provides a code to do it yourself.

Cons

If you make any change to the domain name, the code does not take the changes and must be modified manually.

Guillaume
Overall rating
  • Industry: Human Resources
  • Company size: 2–10 Employees
  • Used Daily for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Easy to use and accurate

Reviewed on 23/01/2019

Great positive experience with SalesIQ, I already started to recommend it to a couple of entrepreneu...

Great positive experience with SalesIQ, I already started to recommend it to a couple of entrepreneurs...

Pros

The best part of SalesIQ is the easiness in implementing it on different websites and having one and only one app to manage them all! The personalization of the chat is easy and good looking...Everything is perfect!

Cons

The only thing that could be done better is the registering of a chat user directly into the Zoho CRM database. And maybe also a better identification of a visitor depending on the website he is visiting.

Yanelis
Overall rating
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support

It is excellent to know who are visiting your page.

Reviewed on 27/12/2017

Pros

I like to know the time a user spends in a section of my website. It's interesting because you can see that person's interest and offer help.

Cons

I dont have nothing to complaint about. I always see improvements. Maybe the price can be a little better but what they offer, it's worth it.

Kary
Overall rating
  • Used Weekly for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support

Provide a better service

Reviewed on 03/03/2018

Pros

It is a complement to our vision. It allows us to provide a better service since we can identify our visitors and additional allows us to improve our informative content.

Cons

I would like to implement goals for the visitor. Daily, monthly even yearly goals would be interesting.

Ranju
Overall rating
  • Industry: Accounting
  • Company size: Self Employed
  • Used for Free Trial
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Lovely collection of features

Reviewed on 28/03/2018

Pros

I like Sales IQ as it is more than live chat. It allows you to get all sorts of data on your website users including their location, the number of times they have visited before and the time spent on the website. You can then use these factors to calculate how valuable the customer is likely to be. There is also a useful tool for prioritizing them.

I really like the dashboard that displays the info as it is beautifully designed, plus when visitors come to your website and click chat to speak to you, the dashboard rings just like a telephone!

It's also very easy to set up - you just copy and paste some code above your website’s body tag.

Cons

I don't have any complaints. Some of these services I have tried in the past slowed down the website, but SalesIQ is nice and fast.