HotSchedules Reviews

I love the features that hotschedules offers to maintain and publish accurate schedules. As a business operator, it is imperative that they are done accurately and while within our forecasted budgets. Hotschedules is easy for associates to access and navigate.

I often wish that alerts involving team members accruing overtime was more prominent, but overall like the ability to run overtime reports when necessary.

Scheduling, messaging, and forecasting have never been easier! If you own a restaurant, you need this.

Customer service used to be excellent, but lately, it hasn't been good at all. I went from a 2 minute wait to talk to 6+ hours to get a callback—usually by the time I'm home. I'm confident they're just going through some changes and it will be back to the high standard.

I have found that HotSchedules solves the ever-present problem in any workplace: "I didn't know I was scheduled!" Even when employees swap shifts or take another employee's shift, the software shows them that they maintain ownership of their originally assigned shifts until manager approval.

The fact that users have to pay to download the app on their smartphones is challenging. Although the workplace pays for the software, employees have to pay to get the software on their cellphones. This problem is compounded by the fact that the website doesn't have a very interactive design, much unlike the app, so employees often have to get the app to have a decent experience using HotSchedules.

Great for scheduling and staff communication. Makes handling a large staff easy. Logbook is great for communication on all issues with mangers and staff, even starting to use it to track our hr.

Want to see the inventory system improve as well as better ease of use across multiple venues other than that continue to grow and develop

What I liked most about hot schedules is always being organized and being able to see my schedule ahead of time, eliminating the need to write it down or call/go in person to see when I was working next.

What I liked least is that not enough companies are using it! It’s a great platform, so I have nothing negative to say.

I like how shifts can be swapped and picked up without having to involve a manager. Managers can set certain rules, but within those rules employees can handle it on their own.

I don't like how clumsy the app was in 2014 when I used it. It was not mobile friendly, and didn't sync well with email and google calendar. This may have changed since then.

Love Hotschedules!! They are amazing at what they do and make my life so easy when it comes to scheduling my staff and letting them switch and pick up work shifts. This is definitely something that employers with many employees need to use to make their schedule!

Non at all. This software does exactly what it says and it is amazing!

This product easily allows me to pick up or post shifts for work so that other employees can pick up, release, or trade shifts.

The only thing that is a little tricky with this software, is setting up availability requests/schedules.

Love that you can log in, pick up or release a shift from your phone. You can keep track your schedule, request to work, request off with ease!

If you want the mobile app, it costs $2.99 to download. It's not the end of the world, but if my employer is already paying for the system, I don't like that I had to pay for the app.

We used this for scheduling for a 6-story, 24hr restaurant/bar concept 1 block off of the main tourist area of downtown Nashville. It worked well in pretty much all areas of concern.

We did not run into any issues of note with this software.

The thing I liked most about hot schedules is how easy it was to navigate and how easy it was to explain the use.

I’m not sure exactly what it was that I didn’t like about hot schedules.

I loved this ease of hot schedules compared to other software. Much better ease-of-use and staff LOVES IT. Swapping shifts, requesting off, and keeping track of shifts is streamlined!

I LOVE hotschedules. It is the preferred software for restaurant scheduling! No drawbacks!

I like that i can copy and paste schedules from week to week

I did not like how difficult it was to take old employees off the store roster

Makes scheduling easier. I've never had an issues when it comes to scheduling with HS. It's a great platform especially when you operate a high volume restaurant. Hotschedules has allowed me to focus on other aspects of managing my restaurant. Scheduling literally takes about 15 minutes every week. Employees past and present have also had positive things to say about hot-schedules. Employees like the fact that you can download the app and be able to see any updates made to the schedule. Go-Hire has also been a great tool for my company. Onboarding new employees is made so much easier now with eliminating paper appplications and documents. Go hire easily let's you conduct background checks on new hires with a click of a button.

As I stated above in the describe your experience section. The fact that getting a new employee synced in hotschedules after they have been entered into Aloha takes 24 hours is really a big inconvenience. For me personally, this has resulted in delaying the start date for new hires. I have documented about twelve different support requests to the support team to help get a new hire synced faster. I suggest maybe allowing admins to manually add employees to the staff list to help resolve this issues. Operating a restaurant with high turnover, it's crucial that new hire are able to start right away with no delay. This by far the biggest and only con that I can think of with this platform.

HotSchedules is user friendly and the easiest way to keep your schedule in the palm of your hand. Being busy with two jobs is hard and this software helps me keep my availability up to date and to make necessary changes when needed. Being able to pick up shifts without any phone calls is great. I would highly recommend for any type of company that requires scheduling many employees.

I think that there are some visual issues such as way things look on the mobile app that could be updated.

HotSchedules is very convenient to use for the business and employees. I love that I can message everyone as a group, a specific job title, or individuals. I love that the employees can view their schedule in real time from anywhere.

HotSchedules is time consuming to use. The functionality of the scheduling area could be improved to save time. When it comes to syncing employees with our Micros system it takes too much time and has gotten “hung up” multiple times. Customer service gives great direction but takes too long to get an answer. The layout of the roster is hard to read and offering different layout options would be a huge improvement.

The communication side of it is great. I have less meetings now that I can send out mass messages. The scheduler itself is top notch. I can move shifts around quickly using the quick keys and copying schedules is a snap. Having the freedom to do my schedule anywhere and being able to approve or deny schedule changes from my phone makes those decisions more informed. We use it to document all incidents good and bad on employees, so when an evaluation comes around you have all that information at your fingertips. It makes a great reservation scheduler. The roster report is the first thing I print out in the mornings to make sure everyone is here and where they are supposed to be and if they are not I have all the phone numbers on that sheet. The fact that it gives you the number of hours for everyone helps with creating budgets for the week.

My biggest complaint is that part of the expense for the is put on the employee. I know it's very little but some employees don't have a bank account or credit card and have trouble making the purchase. It seems to me that the revenue generated by that could be built into the cost of the software on the employer side.

This software takes the guess work out. It is easy to understand, conducts the task needed for calendar, scheduling, and attendence.

Things sometimes have to be done manually but that's honestly not a huge issue. I would rather do the action of removing an employee manually than to have an error occur and still have to go in an manually fix it.

I like that your staff can add shifts, swap shifts, put a shift up for grabs, request days off, etc. I like that you can tweak it to require management approval for these things. I like the entire idea of scheduling this way, particularly in a restaurant setting.

The cost. Ridiculous. I should not be required to tell my employees they have to pay for an app to have these features. I would've much preferred ScheduleFly. Such a better deal for the employees.

Online scheduling is a must for an operation of our size. The HotSchedules messaging makes communicating clearly to large groups of employees consistent. The reporting and data is a must. We use HotSchedules multiple times a day.

Some of the updates/when the software times out can get frustrating but I understand that they are necessary to make improvements.

I love hotschedules. I'd be lost without it. I use it daily. It's easy to see my schedule. I have an organized and easy way to find my coworkers contact info and can easily message them all at once. I can email my managers and change my availability. I can get my shift covered quickly and easily with proof in email that it was covered. I love it. I wouldn't know what to do if i worked somewhere that didn't use it.

I wish when changing your availability you could copy what you already have set and make a change instead of having to redo the whole thing.