Smartsupp Reviews

The product is easy to use and i can answer the questions of my clients

Is very difficult integrated with google analytics or google ads

We had used Smartsupp since 2016 and thought we would try out their pro package. We tried it for two weeks and they charged us €580 euros changed back to the standard plan and basically charged us €200 euros for 14 days trial of their pro plan. I DO NOT RECOMMEND THIS COMPANY TO ANYONE THEY ARE ABSOLUTE CON MERCHANTS

Their ABSOLUTELY USELESS ACCOUNTS AND HELP TEAMS

It is very easy to implement, deploy and invite agents. UI is very transparent and clear, response time is very nice to have.

There nothing as such deeply dislike I do have, but in terms some features is missing Like, Topics, Automation and Group these are to be there to fully utilize that

The free and payed features allow the user to choose the features most important to him/her, to work fast and with ease, to find easily videos, tips and help for the product. The customers also find it easy and usefull to fill out the forms and chat with the staff.

I haven't encountered any cons yet or had any difficulties.

the most of what I l ike in smartsupp is that chat is divided into 4 parts: all, primary, new and mine. We can easily see when new messages arrive. I also like that we have shortcuts that the whole group uses very effectively. The chat is very easy to use , It is a very useful program for our business and simplifies many things for us. Im very thankful.

What I would like to see improved is that, unanswered messages that is skipped for some reason, should be highlighted in red or black color. it would be so nice to prevent missing chats for sales managers. also what I would like to see improves is mobile version smartsupp. Specifically, I would like to see "mine" messages in seperate and not in all messages.

Previously, i was using a different chatbot from another company. When i started using smartsupp free package, i realised that their services were so good. That is why i had to upgrade to the standard package. I will recommend other persons to use Smartsupp on their website. However, i could subscribe for 1years if their monthly cost is reduced to 10$

Their pricing is too high as compared to other companies

I can connect and communicate through one single tool (Smartupp) and include Facebook customers as well as customers direct from my site

I cannot integrate different sites that are part of our business / different domains

A chat that does the job it was created for. I have a small to medium business that uses the software very well

It's not working very well with the user ID on my site. It confuses user names, phone numbers or the like.

I really really really like the Live Chat.

I dont really really like the Limited Chatbot.

This product is very easy to setup and customize. The mobile app is easy to setup and customize. I tend to stay away from softwares that are not easy to use. The user interface is easy to use. I like the ability for multiple agents to talk to a client at the same time

Sometimes it takes too long to get a notification that someone is on my website. I wanted this product to grab those people who come to my website for under 1 minute. I’m still missing some of those people. If you can figure out how to get a notification to me quicker you would have a real winner here.

I have been using this live chat service for a while now, and I must say that I am thoroughly impressed with all the functionalities it offers. The user interface is easy to navigate, and the chat window is highly responsive, making communication with customers a breeze. I also appreciate the customizable chatbots, which have helped me automate some of my customer support processes. Additionally, the service's integration with my website's backend system has been seamless, enabling me to track customer behavior and provide them with personalized support. Overall, I highly recommend this live chat service to anyone looking for a reliable and feature-rich platform to enhance their customer support experience.

The only downside I have noticed with this live chat service is that it can be quite expensive for small businesses or individual users. While the service offers a range of useful features, the cost can add up quickly, especially if you have a large customer base or require extensive support. This pricing structure may be a barrier to entry for some potential users who are looking for a more affordable solution. Despite this, if you have the budget for it, the service's capabilities are definitely worth the investment.

Since you put the new interface, it is really easier to communicate.
Super easy to set up on Magento.

Wish we had a library of answers of questions already asked.
Wish I could still put as many agents as possible.
Seems difficult to configure the Welcome message depending on the countries

Smartsupp gave me many extra sales! On top of that it's a great way to provide customers with better service.

I forget to turn off the sound at night sometimes :)

- Great price (although they have uploaded a little :-) )
- Excelent features
- Excelente support

- Initially the mobile applications were not good (now on ios are excelents)
- Now it´s not possible send files (will be possible on next update chat box)
- I have problems with some recordings
- Could be great can mark a visitor on dashboard to see the recording later

Is the best tool for customers and the support team

They have raised the price several times in recent years

I love how simple your engine is for the customers and also for me as an user of it.

I have not found any weak parts at this moment. If I was not able to find something I have received the perfect help from your customer support.

user friendly, quick support, upgrading fluently

no exports to xls/csv to collect chating client e-mails

The video recordings are inevitable for any company. If you haven't tried it you don't know how much you are missing this feature

Well, really not much because the most neccesary options are already included

- easy integration- reliable- functionality is great

- price for standart version for small enterprise. free chat is not nice to use.

Relatevely cheap and easy to use. No need to study features for a long time

not yet discovered. I hope i wont find any soon :)

online chat and conversation history. Chat bot

simple to use and requires little administrator support